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Emporium Hotel South Bank

5.0 star property
VIP Access

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Photo gallery for Emporium Hotel South Bank

Terrace/patio
River City King Suite
River City Twin Suite
4 bars/lounges
View from property

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Room service

Explore the area

Map
267 Grey St, South Brisbane, QLD, 4101
  • South Bank Parklands
    ‪2 min walk‬
  • Brisbane Convention and Exhibition Centre
    ‪9 min walk‬
  • XXXX Brewery
    ‪4 min drive‬
  • Brisbane, QLD (BNE)
    ‪27 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Exquisite Suite

Minibar, in-room safe, desk, soundproofing

Exquisite Suite

  • River view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium River City Suite

Premium River City Suite

Premium River City Suite

  • River view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Frangipani Suite

Frangipani Suite | Living area

Frangipani Suite

  • 145 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Pool Side Cabana Suite

Pool Side Cabana Suite

Pool Side Cabana Suite

  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Urban Vista Suite

Minibar, in-room safe, desk, soundproofing

Urban Vista Suite

  • Mountain view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Vista Twin Suite

Minibar, in-room safe, desk, soundproofing

Vista Twin Suite

  • Mountain view
  • 40 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Vista King Suite

Minibar, in-room safe, desk, soundproofing

Vista King Suite

  • Mountain view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for River City King Suite

Minibar, in-room safe, desk, soundproofing

River City King Suite

  • River view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for River City Twin Suite

Minibar, in-room safe, desk, soundproofing

River City Twin Suite

  • River view
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Emporium Suite

Minibar, in-room safe, desk, soundproofing

Emporium Suite

  • City view
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Emporium Hotel South Bank

Luxury hotel with 2 restaurants and a full-service spa
Along with 2 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. WiFi in public areas is free. Other amenities include 4 bars/lounges, a fitness center, and a sauna.
Emporium Hotel South Bank offers 140 air-conditioned accommodations with minibars and espresso makers. A pillow menu is available. 55-inch flat-screen televisions come with pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Brisbane hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments.
Our customers tell us they can't get enough of the pool at Emporium Hotel South Bank. During your stay, you're just a quick walk from South Bank Parklands. You'll find features like free WiFi in public areas, plus 2 restaurants and 4 bars.
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a coffee shop, and 4 bars/lounges
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages, body treatments, or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the helpful staff and the pool
  • Steps from South Bank Parklands and 9 minutes by foot from Brisbane Convention and Exhibition Centre
  • Airport shuttle service available for a fee
Emporium Hotel South Bank offers its guests a full-service spa, an outdoor pool, and a sauna. There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 4 bars/lounges. WiFi is free in public spaces.

Event space at this hotel measures 4413 square feet (410 square meters) and includes conference space. A fitness center, a rooftop terrace, and spa services are also featured at the luxury Emporium Hotel South Bank. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 5-star Brisbane hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:00 AM.
Emporium Hotel South Bank has 2 restaurants on site.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Valet parking on site (AUD 60 per night)

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: AUD 35 per person
  • 2 restaurants
  • 4 bars/lounges
  • A coffee shop/cafe

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Cot (surcharge)
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 4,413 square feet of conference space
  • 7 meeting rooms

Outdoors

  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 70.0 per night.
  • Cribs (infant beds) are available for AUD 35.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay
  • Breakage deposit: AUD 250 per night
  • A damage deposit of AUD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

The listed deposit applies to Poolside Cabana Suite, Suite (Exquisite), and Suite (Emporium) bookings. The general deposit is AUD 250 per stay for Suite, 1 King Bed (Vista), Twin Room, 2 Single Beds (Suite - Vista), Suite, 1 King Bed, River View, and Premium Studio Suite, 1 King Bed, River View (Level 12 and Above) bookings.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 35 per person
  • Airport shuttle fee: AUD 125 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: AUD 60 per night
  • Crib (infant bed) fee: AUD 35.0 per night
  • Rollaway bed fee: AUD 70.0 per night
  • Credit card charges are subject to a surcharge of 1.2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Parties and events are allowed on site; maximum attendees: 20
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Emporium Hotel South Bank offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
The listed parties/events policy applies to Frangipani Suite bookings only.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Emporium Hotel South Bank South Brisbane
Emporium South Bank South Brisbane
Emporium Bank Brisbane
Emporium Bank Brisbane
Emporium Hotel South Bank Hotel
Emporium Hotel South Bank South Brisbane
Emporium Hotel South Bank Hotel South Brisbane

Emporium Hotel South Bank Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 825 out of 1000 reviews
Rating 8 - Good. 115 out of 1000 reviews
Rating 6 - Okay. 32 out of 1000 reviews
Rating 4 - Poor. 17 out of 1000 reviews
Rating 2 - Terrible. 11 out of 1000 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the modern, luxurious feel of this hotel. The video screens in the elevators were so quirky and unique. The staff were super helpful and friendly, and the food in the rooftop restaurant was excellent. Belle Epoque had the most incredible blueberry pancakes with lemon curd, persian fairy floss and pistachios. I had the best nights sleep ever, and loved the mirror/tv screen. Totally recommend!
Stayed 1 night in Feb 2025

8/10 Good

Angus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location

Some people will love the decor, some people may not but this is an exceptionally comfortable hotel in a great location for the Air Train, restaurants of South Bank and exploring Brisbane.
Stayed 4 nights in Jan 2025

4/10 Poor

Belinda

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Booked the Pool Cabana room for $1100 a night - Such loud music outside room until late. Terrible service. Everything delayed luggage to room, no assistance to find entrance into hotel room - which is off the pool also and not at all private. Nightmare room for the cost. Overrated hotel
Stayed 1 night in Jan 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service
Great hotel! Loses a star because the loo roll holder fell off the wall and bruised my foot! (Room 1908)
Stayed 4 nights in Jan 2025

10/10 Excellent

Troy

Stayed 2 nights in Jan 2025

4/10 Poor

Anton

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Stay here very often and have always enjoyed it. So disappointed this time 😢
Stayed 3 nights in Jan 2025

8/10 Good

Grant

Awesome Hotel Only thing was tv remote didn’t work and couldn’t get onto reception
Stayed 1 night in Jan 2025

10/10 Excellent

Sonia

Stayed 1 night in Jan 2025

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Staff were very accommodating.
Stayed 1 night in Jan 2025

10/10 Excellent

Grant

Good
Stayed 1 night in Jan 2025

10/10 Excellent

Allyvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay, as always! Plenty of room in the pool and poolside chairs which is always appreciated! Breakfast could do with a few more options as a set breakfast but otherwise, loved our stay.
Stayed 1 night in Jan 2025

8/10 Good

Aurelien

Good
Stayed 1 night in Jan 2025

10/10 Excellent

Lucas

Stayed 1 night in Jan 2025

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant service, amazing room and pool. Would highly recommend
Stayed 1 night in Jan 2025

10/10 Excellent

Yehia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just adored my stay. The room well exceeded my expectations. I felt like a valued customer at The Emporium Hotel.
Stayed 1 night in Jan 2025

10/10 Excellent

Alexis, Pittsburgh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at the Emporium South Bank. Room was spacious and had all the amenities I needed. I loved the rooftop pool with its amazing views. The staff is really professional and super helpful. Shoutout to Louisa (at check-in) and Nelson (at concierge area). The location is hard to beat. It’s close to everything really. And there’s a train station right next to the hotel. My favorite breakfast spot was the nearby Mi Casa cafe. I highly recommend staying there if you’re visiting Brisbane.
Stayed 4 nights in Jan 2025

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Great 5 star property. Loved our room with a view of the river. Staff is friendly and helpful. Walkable to all the restaurants and river. We would definitely recommend this hotel in Brisbane.
Stayed 5 nights in Dec 2024

8/10 Good

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Xmas 2024

In the room there is always missing something after cleaning the rooms in the morning. I also recon we were entitled to two drinks for free but never got any coupons or acknowledgment in this relation.
Stayed 4 nights in Dec 2024

8/10 Good

Claribel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- Service was great from the front desk to the concierge to the waiters and waitress. - Was able to use the pool facilities whilst we wait for our room (we arrived at the hotel 2 hours early).
Stayed 2 nights in Dec 2024

2/10 Terrible

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Stay away

Tragic . Really let down by terrible service. The worst I’ve experienced in a five star hotel in many many years of business travel . I’ve stayed there many times but never again . Service was either non existent or hopeless .
Stayed 3 nights in Dec 2024

10/10 Excellent

Jayden

Stayed 2 nights in Nov 2024

10/10 Excellent

Alia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024