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2.0 out of 5
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Basic Room, Non Smoking, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 3 Max
€106* Per night/room 25 May - 26 May

Standard Double Room, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Triple Room, 1 Bedroom, Kitchenette

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Single Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Twin Room, 1 Single Bed, Accessible

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Novena Palms Motel ratings based on 1 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novena Palms Motel

Everyone (1)
2 out of 5
Their main picture of the hotel is the ‘free air shuttle bus’ this is very limited, as it is only exist one way, TO the airport and NO later than 8 am. Free wi fi doesn’t exist as advertised, did try to call reception, no reply, after flying 24 hours from the UK, the last thing I wanted to do was to go to the reception. My room was on the second floor, travelling alone, which they knew, was not offered any assistance with my suitcases, after my tiring flight, all I wanted was, an easy access to my hotel room from the airport after a very tiring long journey.

Posted by on 5 Mar 2020

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Comment from Hotel Management

6 Mar 2020 by Liz

I apologize for any troubles you had during your stay, however much of this is incorrect or was not communicated to us to be able to fix the issues. Our airport shuttle drops off in the mornings until 8:30 AM. This is on every confirmation, our website, and was communicated at check-in. Since you had just arrived and it was late, I did say that you could let us know in the morning by 8AM if you needed the shuttle so that our driver would be ready to assist you. Free wifi is given to all of our guests, and was included with your room key. You did apologize the next morning to Christine as you had later found the wifi login information. You were in the room type you had booked which is on the second floor with a private balcony. We had no way of knowing that you needed assistance with your bags or would like a bottom floor as this was not communicated to us. If you had requested either of these we would have assisted you immediately. Again, I apologize that your stay was not as you expected. But as two of your claims are false (shuttle time and wifi) and you did not tell us you needed help with you bags, we would appreciate you removing this poor review of our motel.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.