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SureStay Hotel by Best Western Brownsville

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Brownsville

Lobby
Restaurant
Room amenity
Individually furnished, desk, laptop workspace, blackout curtains
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Parking included
  • Free WiFi

Explore the area

View in a map
825 N Expressway, Brownsville, TX, 78520
  • Place, Gladys Porter Zoo
    ‪2 min drive‬
  • Place, Sunrise Mall
    ‪2 min drive‬
  • Place, Valley Baptist Medical Center
    ‪4 min drive‬
  • Airport, Brownsville, TX (BRO-Brownsville-South Padre Island Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(16 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(16 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 6
  • 3 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

Individually furnished, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

Individually furnished, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Hotel by Best Western Brownsville

Hotel in Brownsville with free breakfast and a 24-hour front desk
Laundry facilities, a 24-hour front desk, and RV/bus/truck parking are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include a front-desk safe.
SureStay Hotel by Best Western Brownsville offers 52 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished. Televisions come with premium digital channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Brownsville hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at SureStay Hotel by Best Western Brownsville. During your stay, you'll be within walking distance of Resaca de la Palma Battlefield. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi in some public areas
  • Free self parking
  • WiFi for a fee
  • Amenities include a front-desk safe, laundry facilities, and an elevator
  • Just a 2-minute drive from Camille Lightner Playhouse and a few minutes from Gladys Porter Zoo
Free breakfast is available daily. WiFi is free in public spaces. The business-friendly SureStay Hotel by Best Western Brownsville also features laundry facilities, a front-desk safe, and RV/bus/truck parking. Self parking is free.

This Brownsville hotel is smoke free.

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0.10 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0.1 per 24-hour period (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Americas Best Value Inn Brownsville
Americas Best Value Inn Hotel Brownsville
Americas Best Value Inn-Brownsville/South Padre Island Hotel
Americas Best Value Inn-Brownsville/South Padre Island
SureStay Brownsville
SureStay Hotel Best Western Brownsville
SureStay Best Western Brownsville
SureStay Hotel Brownsville by Best Western
Surestay By Best Brownsville
SureStay Hotel by Best Western Brownsville Hotel
SureStay Hotel by Best Western Brownsville Brownsville
SureStay Hotel by Best Western Brownsville Hotel Brownsville

SureStay Hotel by Best Western Brownsville Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 221 out of 535 reviews
Rating 8 - Good. 128 out of 535 reviews
Rating 6 - Okay. 80 out of 535 reviews
Rating 4 - Poor. 49 out of 535 reviews
Rating 2 - Terrible. 57 out of 535 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Victor J

Travelled with family
Liked: Cleanliness
Looks like it was recently renovated it. Clean rooms and hallways
Stayed 2 nights in Jul 2025

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jun 2025

10/10 Excellent

jennifer

Stayed 1 night in Jul 2025

6/10 Okay

Rob

Stayed 1 night in Jul 2025

6/10 Okay

Christian

I was disappointed that coffee and “breakfast” ends at 9:30 am. If you do not get a cup of coffee by 9:30, it will be put away. Not good.
Stayed 4 nights in Jul 2025

10/10 Excellent

Camilo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Boris, Woodstock

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Amenities
Room smelled like mildew and pool was not operational. Breakfast also had very few choices; not even eggs. Otherwise room was fair for the price.
Stayed 1 night in Jul 2025

2/10 Terrible

Juan

Stayed 1 night in Apr 2025

10/10 Excellent

Euro, Pasadena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love the place
Stayed 1 night in Jul 2025

10/10 Excellent

Euro Arturo, Pasadena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great relaxing place
Stayed 2 nights in Jul 2025

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Todo excelente
Stayed 3 nights in Jul 2025

4/10 Poor

Elsa

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Abdulganiyy

Stayed 2 nights in Jul 2025

8/10 Good

Guadalupe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My trip was pretty good the only reason I’m giving it a 4 cuz the food it would of been better if it had better breakfast
Stayed 2 nights in Jul 2025

8/10 Good

Alma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The staff was nice. Beds are comfy. The only issue we had was the A/C wasn't working properly. They came and checked it, but unfortunately didn't help much.
Stayed 1 night in Jul 2025

10/10 Excellent

Juanita

Stayed 1 night in Jun 2025

10/10 Excellent

Juana

Stayed 1 night in Jun 2025

4/10 Poor

Miguel

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Crystal

Travelled with family and small children
Disliked: Amenities
My tv did not work in the room, front desk attempted to help, she stated would call Direct TV. She never came back to tell me a status, didn’t apologize, I was not offered another room or some type of compensation. If it is part of what I’m paying for I should have it. My family and I were not able to just relax and enjoy our stay. In the morning when she asked how everything was I told her terrible my tv didn’t work and the only response I got was as that I was the only one. I will never be staying here or recommending this hotel to anyone.
Stayed 1 night in Jun 2025

10/10 Excellent

El

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

6/10 Okay

Rachell

The breakfast was continental. There was a fridge & microwave in the room.
Stayed 1 night in Jun 2025

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, nice room and very friendly staff
Stayed 2 nights in Jun 2025

4/10 Poor

Jeffrey, Pearland

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
First let me say that the management did help us out with a refund for our 2nd night and were helpful with regards to making that happen. But the 1st floor room we were given was very humid and moist. This was in June in Brownsville so a very humid month. The in-wall AC unit was coming out of the wall and you could see the outside along what was supposed to sealed. So therefore, the humidity and outside air was coming into the room from those openings. So we had cold moist air all night and thus the reason we wanted out of our 2nd night stay. Also the property has several doors leading into the 1st floor hallway from the parking lot so all night you are hearing the doors open and close. The floor in the room was not carpeted so there was an echo and it kept the moist air in the room. The room had NO lamps. Only overhead lighting so you felt like you were being interrogated with bright white lights. The breakfast was not very good either. And the coffee machine was hard to get to work. In addition you could never get ahold of the hotel's main line. It always went straight to voicemail stating that the line has not been set up to receive voicemail.
Stayed 2 nights in May 2025

2/10 Terrible

ana

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No Tv , not air condition works
Stayed 1 night in May 2025

2/10 Terrible

Gilberto

Travelled with family
Liked: Cleanliness
Disliked: Room comfort

Ac down

Ac did not work in roomhad to switch people from one of the rooms to two rooms.
Stayed 1 night in May 2025