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"handy (shared with other hotels) free bus service from the airport in under 30 mins " More

By a verified traveller on Tue 26 Nov 2019

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Hotel Description

Our customers tell us they enjoy ibis Brussels Airport's proximity to the airport. During your stay, you'll be within walking distance of NATO Headquarters. Free WiFi in public areas, a 24-hour business centre and breakfast (surcharge) are available. This 3-star hotel has 98 rooms over 3 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • Air-conditioned rooms with flat-screen TVs, premium bedding and showers
  • Free WiFi
  • To-go breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front-desk safe, a 24-hour business centre and a lift
  • Guests speak favourably about the helpful staff and the overall condition of the property
  • 6 minutes by car from NATO Headquarters and 10 minutes from Rue Neuve
  • Pets welcome for a fee

Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
€50* Per night/room 16 May - 17 May

Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

ibis Brussels Airport ratings based on 2 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for ibis Brussels Airport

Family (1)
2 out of 5
Staff were extremely rude. I had to wait 30 mins to check in at 2am. Then in the morning got told I was in the wrong hotel for breakfast because I wasn’t on their list which was their mistake. No apologies for all the mistakes.

Posted by on 9 Dec 2019

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Comment from Hotel Management

13 Dec 2019 by Cédric CHRISTOPHE, General Manager

Dear Guest, Thank you for taking the time to share your feedback. We would like to offer you our sincere apologies for this regrettable experience. It seems that we were not performing to our usual high standards, please rest assured that we address this issue with our team members. We have investigated the matter you mention but unfortunately could not find any record of this, especially as breakfasts are served in our hotel. We hope to welcome you back for an improved experience in the future. Best regards, Cédric CHRISTOPHE, General Manager

3 out of 5
handy (shared with other hotels) free bus service from the airport in under 30 mins

Posted by , from Kigali on 26 Nov 2019

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Comment from Hotel Management

2 Dec 2019 by Cédric CHRISTOPHE, General Manager

Dear Gary, Thanks for posting such great feedback on your time at Ibis Brussels Airport, Diegem. We're pleased you managed to take full advantage of our local transport amenities. We hope to welcome you back in the future. Kind regards, Cédric CHRISTOPHE, General Manager

About the ibis Brussels Airport

Location Bessenveldstraat 17, Machelen, 1831

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Public spaces have free WiFi. There's an onsite 24-hour business centre. The eco-friendly ibis Brussels Airport also features a terrace, a garden, and express check-in. Parking is available for a fee. This 3-star Machelen hotel is smoke free.

  • 98 guestrooms or units
  • 3 levels
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Brussels Airport (BRU) (5.7 km / 3.5 mi)
  • Train station: Schaerbeek Station (4.8 km / 3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Ibis Brussels Airport offers 98 forms of air-conditioned accommodation with a safe and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a shower. This Machelen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Cable channels
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a to-go breakfast daily from 5 AM to 10 AM.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair-accessible parking
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: EUR 10 per pet, per dayService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: EUR 9 for adults and EUR 7.50 for children (approximately)
  • Self-parking fee: EUR 12.00 per day (in/out privileges)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ibis Brussels Airport
  • Ibis Hotel Brussels Airport
  • ibis Brussels Airport Hotel
  • ibis Brussels Airport Hotel
  • ibis Brussels Airport Machelen
  • ibis Brussels Airport Hotel Machelen

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO Sustainable Tourism Pledge

National Rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 3 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.