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Holiday Inn Bucaramanga Cacique by IHG

3.5 star property

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Photo gallery for Holiday Inn Bucaramanga Cacique by IHG

Terrace/patio
Premium bedding, down duvets, minibar, in-room safe
Property amenity
2 bars/lounges, rooftop bar
2 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Transversal Oriental Con Calle 93, Bucaramanga, Santander, 68001
  • Place, Cacique Shopping Mall
    ‪1 min walk‬
  • Place, La Flora Ecological Park
    ‪13 min walk‬
  • Place, Cabecera Shopping Mall
    ‪4 min drive‬
  • Airport, Bucaramanga (BGA-Palonegro Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible

Standard Room, 1 Queen Bed, Accessible

Standard Room, 1 Queen Bed, Accessible

8.6 out of 10
Excellent
(4 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds (High Floor)

Premium bedding, down duvets, minibar, in-room safe

Standard Room, 2 Double Beds (High Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Premium bedding, down duvets, minibar, in-room safe

Premium Room

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed (High Floor)

Premium bedding, down duvets, minibar, in-room safe

Standard Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, down duvets, minibar, in-room safe

Standard Room

9.0 out of 10
Wonderful
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(27 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

9.4 out of 10
Exceptional
(28 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom (Walk-In Shower)

Suite, 1 Bedroom (Walk-In Shower)

Suite, 1 Bedroom (Walk-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Bucaramanga Cacique by IHG

2 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a 24-hour health club, and a poolside bar.
Holiday Inn Bucaramanga Cacique by IHG offers 190 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. A pillow menu is available. Televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sol & Vida. Services include massages. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Holiday Inn Bucaramanga Cacique by IHG. During your stay, you'll be connected to a shopping center, and within walking distance of La Flora Ecological Park. Enjoy features like free WiFi in public areas and free valet parking, plus 2 restaurants.
  • Free WiFi and wired Internet
  • Free valet parking and self parking
  • Enjoy international cuisine at 1622 Restaurant, one of the property's 2 restaurants and 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages at Sol & Vida
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym, a steam room, and a playground
  • Steps from Cacique Shopping Mall and a 3-minute drive from La Flora Ecological Park
  • Airport shuttle service available for a fee
Holiday Inn Bucaramanga Cacique by IHG offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 4176 square feet (388 square meters) and includes a conference center. A children's pool, a steam room, and spa services are also featured at the family-friendly Holiday Inn Bucaramanga Cacique by IHG. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 3.5-star Bucaramanga hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 6 AM to 10:00 AM.
1622 Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Bucayba GastroBar - This poolside rooftop bar specializes in international cuisine and serves dinner only. Open daily.
Piatti dal Cielo - This fine-dining restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6 AM to 10:00 AM for a fee: COP 34,000 for adults and COP 20,800 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 1622 Restaurant
  • Bucayba GastroBar
  • Piatti dal Cielo

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Playground
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Art supplies
  • Babysitting (surcharge)
  • Children's pool
  • Children's toys
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (4,176 square foot of space)
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • Ballroom
  • Banquet hall
  • Built in 2013
  • Communal living room
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay films
  • TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Mini-fridge
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Holiday Inn Bucaramanga Cacique by IHG

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately COP 34000 for adults and COP 20800 for children
  • Airport shuttle fee: COP 40000 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: COP 40000 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Holiday Inn Bucaramanga Cacique by IHG offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 10:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Bucaramanga
Holiday Inn Bucaramanga Cacique
Holiday Inn Cacique
Holiday Inn Cacique Hotel
Holiday Inn Cacique Hotel Bucaramanga
Holiday Inn Bucaramanga Cacique Hotel

Holiday Inn Bucaramanga Cacique by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 755 out of 1004 reviews
Rating 8 - Good. 169 out of 1004 reviews
Rating 6 - Okay. 41 out of 1004 reviews
Rating 4 - Poor. 18 out of 1004 reviews
Rating 2 - Terrible. 21 out of 1004 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Diego

Travelled with partner
Disliked: Property conditions & facilities
I recently stayed at [Hotel Name] and, unfortunately, my experience was far from satisfactory. The biggest issue was the air conditioner, which produced an unbearable level of noise throughout the entire night. It made it almost impossible to get any rest. Additionally, the customer service was lacking, both upon arrival and departure. Overall, I would not recommend staying here if you’re looking for a restful and pleasant experience
Stayed 1 night in Feb 2026

10/10 Excellent

juan

Stayed 1 night in Feb 2026

10/10 Excellent

Luis Eugenio

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Me encantó demasiado, muy recomendado!!!
Stayed 2 nights in Jan 2026

6/10 Okay

Maria

Stayed 2 nights in Jan 2026

10/10 Excellent

Obdulia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Muy bueno
Stayed 4 nights in Jan 2026

10/10 Excellent

Fayuz

Liked: Cleanliness, property conditions & facilities
Great customer service 5*****
Stayed 1 night in Dec 2025

10/10 Excellent

julia

Stayed 3 nights in Jan 2026

10/10 Excellent

Josselin

Stayed 2 nights in Nov 2025

10/10 Excellent

Antonio, Gonzales

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The variety was good, and the dining area is very lovely.
Stayed 4 nights in Jan 2026

10/10 Excellent

Antonio, Gonzales

Stayed 2 nights in Jan 2026

8/10 Good

Claudia P

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good customer services.
Stayed 2 nights in Dec 2025

10/10 Excellent

David, Smithville

Stayed 1 night in Jan 2026

10/10 Excellent

Trisha C

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was awesome and rooms were very clean
Stayed 1 night in Dec 2025

10/10 Excellent

Felipe, Ciudad de Mexico

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The service was incredible. The staff’s attention and care were outstanding — they were very attentive to my parents, who both have mobility challenges. They were always checking in on us, with great willingness to help. Something truly admirable is that all the hotel staff were always smiling, even with the hotel full and lots of work to do. The hotel also has a great pool and a wonderful view of the city, both from the pool area and the restaurant. Highly recommended!
Stayed 1 night in Dec 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at this hotel! The property is great overall, the breakfast was absolutely excellent with a fantastic variety and fresh options every morning. The staff were incredibly helpful and friendly, always ready to assist with a smile. Room service was prompt and reliable, and the room was spotlessly clean throughout our entire stay. Highly recommended!
Stayed 5 nights in Dec 2025

10/10 Excellent

Vivakeanand

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel if you are going to Bucaramanga, this is the place to be with your family
Stayed 4 nights in Dec 2025

10/10 Excellent

Ingrid Camila

Stayed 1 night in Dec 2025

10/10 Excellent

johnny

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 11 nights in Dec 2025

10/10 Excellent

Miryam

Stayed 1 night in Dec 2025

10/10 Excellent

Charles

Travelled with partner
Liked: Amenities
Everything was great
Stayed 10 nights in Nov 2025

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
room was clean every day and the staff was friendly.
rooftop at night
Stayed 7 nights in Nov 2025

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
An amazing experience! Beautiful! , I had my fairytale night ! ☺️☺️☺️
Stayed 1 night in Dec 2025

10/10 Excellent

Miriam Elizabeth, Portland

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff generously to help and assist in anything with a vibrant beautiful spirit was amazing to see. The rooms very clean and quant. The food selection and services amazing!!
Stayed 4 nights in Nov 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

10/10 Excellent

Cody

Stayed 2 nights in Nov 2025