Hotel La Serrania

3.0 star property

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Photo gallery for Hotel La Serrania

Outdoor pool
Exterior
Lobby sitting area
Interior entrance
Interior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Calle 33 No 30-26, Bucaramanga, Santander, 680002
  • Place, Megamall Shopping Center
    ‪8 min walk‬
  • Place, Canaveral Mall
    ‪8 min walk‬
  • Place, Cabecera Shopping Mall
    ‪18 min walk‬
  • Airport, Bucaramanga (BGA-Palonegro Intl.)
    ‪31 min drive‬

Room options

Double Room

8.0 out of 10
Very good
(2 reviews)
  • 20 sq m
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Hotel La Serrania

This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a snack bar/deli, a sauna, and a 24-hour business center are onsite.
Hotel La Serrania offers 41 air-conditioned accommodations with minibars and safes. Cable television is provided. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Bucaramanga hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna.
During your stay at Hotel La Serrania, you're just a quick walk from Parque Mejoras Públicas. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast offered
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at Timara
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a sauna
  • Just a 4-minute walk from Parque Mejoras Públicas and 5 minutes by foot from Parque de los Niños
Hotel La Serrania offers its guests an outdoor pool, a hot tub, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 50 square feet (5 square meters) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel La Serrania. Free self parking is available.

This 3-star Bucaramanga hotel is smoke free.

Guests are served free buffet breakfast.
Timara - This restaurant specializes in international cuisine.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Timara

Things to do

  • Hot tub
  • Outdoor pool
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 50 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • Built in 2011
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Late check-out subject to availability
Late check-out fee: COP 60000

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: COP 60000 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

La Serrania Casa de Huespedes
La Serrania Casa de Huespedes Bucaramanga
La Serrania Casa de Huespedes Hotel
La Serrania Casa de Huespedes Hotel Bucaramanga
Hotel Serrania Bucaramanga
Hotel Serrania
Serrania Bucaramanga
Hotel La Serrania Hotel
Hotel La Serrania Bucaramanga
Hotel La Serrania Hotel Bucaramanga

Hotel La Serrania Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 149 out of 267 reviews
Rating 8 - Good. 91 out of 267 reviews
Rating 6 - Okay. 20 out of 267 reviews
Rating 4 - Poor. 4 out of 267 reviews
Rating 2 - Terrible. 3 out of 267 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

7.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people very friendly they really care about the visitors
Stayed 14 nights in Jan 2023
Verified

6/10 Okay

Marcelina

Liked: Cleanliness, staff & service
Disliked: Amenities
Need to improve breakfast. No good location, very noise street. Very kind staff.
Stayed 9 nights in Oct 2022
Verified

2/10 Terrible

joseluis

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I didn't like the customer service
Verified

6/10 Okay

Osvaldo

Disliked: Cleanliness
I stayed in for 3 days and my room was never cleaned. At the breakfast buffet the attendant serves food on your plate rather than letting you pick your portion. I asked for water and never came - the water in the room's refrigerator was frozen and could not be consumed. The Floor in my room had lots of dust and made my feet muddy when I got out of the shower.
Stayed 3 nights in Dec 2022
Verified

6/10 Okay

SANJEEVA

Disliked: Staff & service, amenities
na
Verified

10/10 Excellent

juan m

Liked: Cleanliness, staff & service, room comfort

Estancia de 1 semana

El personal muy amigable y atentos, La cocina es estupenda y muy buenos precios, La terraza le hace muchisima falta tenerla mejor presentable y asi poderla disfrutar,
Stayed 6 nights in Dec 2022
Verified

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

¡Súper!

Muy bonitas instalaciones, cómodo y amplio. Cerca de zonas comerciales y varios restaurantes. ¡Bucaramanga es una nota!
Stayed 2 nights in Nov 2022
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente servicio.

Todo fue excelente.!
Stayed 7 nights in Aug 2022
Verified

8/10 Good

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked with me on a very early check-in. Staff super helpful.
Stayed 1 night in Mar 2022
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome!
Stayed 7 nights in Jan 2022
Verified

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena experiencia es un hotel muy completo y confortable, las personas atienden de manera muy amable
Stayed 1 night in Jan 2022
Verified

10/10 Excellent

Luis Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Me siento como en casa

La atencion en este hotel es muy buena, empezando cuando uno llega el personal es muy amable, por otra parte las habitaciones son confortables y super limpias, los espacios en general del hotel son bonitos, la comida que brindad es deliciosa(en mi caso, tenia desayuno incluido) y sobre todo las recomendaciones que dan son muy buenas. He estado en este hotel dos veces y lo haría nuevamente.
Stayed 2 nights in Mar 2021
Verified

10/10 Excellent

AGUSTIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Muy buena la atencion y la disposicion para hacer mas comoda la estadia
Stayed 4 nights in Jan 2021
Verified

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien ubicado y servicio acorde con la tarifa, un poco pequeño el baño, pero para viaje de negocios está bien
Stayed 2 nights in Nov 2020
Verified

4/10 Poor

Carlos

Disliked: Property conditions & facilities, room comfort

Desastroso

Muy regular todo, el desayuno desastroso y la culpa según el hotel por culpaee la pandemia. El botones señor Libardo groserísimo, pasado, confiansudo. Para no volver jamás.
Stayed 3 nights in Oct 2020
Verified

10/10 Excellent

JOHN JAIRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena la estadía, el servicio excelente muy cómodas las habitaciones el unico inconveniente fue el wifi no funciona ninguna de las 3 redes.
Stayed 1 night in Sep 2020
Verified

10/10 Excellent

ANDREA D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen desayuno
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Luis Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper amables y las instalaciones fueron lo mejor
Stayed 1 night in Mar 2020
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Well worth a miss

this hotel is overrated!! AC didnt work so I got a noise fan instead. the hotel is located on a busy street and you can hear cars and people all night long. check in was quick but check out very slow as they had to send someone to verify manually if you had something from the fridge. there are better hotels in town for the same price!
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

greis nataly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional Hotel!!

The service and room was excellent. I highly recommend this hotel to anyone who is visiting Bucaramanga.
Stayed 4 nights in Jan 2020
Verified

6/10 Okay

MONICA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Muy Molesta cuenta no muy clara

La únicas quejas que tengo sobre el hotel es que se hizo un pago de 983.000 y sólo abonaron a la liquidación final de la cuenta 782.000; no saben con claridad cual es la negociación que tienen entre hoteles.com y serranía. Me siento estafada. La bulla de las discotecas vecinas no permiten el descanso
Stayed 3 nights in Jan 2020
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
The hotel was ok. Nothing special. But the room hasnt coffe maker and the bathdroom door broke. The hotel is very noisy. The breakfast is buffet but simple.
Stayed 4 nights in Jan 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Correct but noisy at night

Correct hotel but noisy at night (hotel is close to a street full of nightclubs
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Manuel Eduardo

Liked: Cleanliness, room comfort

Hay que remodelar

Ya está un poco viejo por el precio
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Agradable Buena Ubicación

Muy buen Todo el personal muy amable y presto a servir Mejoraría la intensidad del WiFi porque en la habitación donde estuve la señal era muy intermitente
Stayed 2 nights in Oct 2019