4/10 Poor
Legal
17 Jun 2025
1. I called Mariana in advance of my arrival and confirmed with her that despite you/Expedia only showing a wheelchair accessible room available on Monday, that the motel will keep me in the same room I'm checking into on Wednesday/yesterday (standard king with bathtub) DO THAT I DON'T HAVE TO SWITCH ROOMS. She said yes. However, upon my arrival she revealed that she lied to me; that there are no standard king rooms available in Monday (for my one day extension) and that I'll have to switch rooms.
2. So she gave me a free upgrade to s 2 queen beds room. But failed to inform me that it has no microwave! That no 2 queen beds rooms have one. Yet they consider that an UPGRADE and charge more for those rooms while preventing guests from eating!!! Every room should have fridge and microwave. Period.
3. I found out upon entering the room. I therefore requested that they bring me a microwave. They refused!
And moreover, she had the audacity to disrespect me by telling me to get dressed, fix my hair, deal with elevator and humans looking at me and shared her s and viruses every time I need to use microwave ; by traveling to lobby to use the one she says is there. Obviously I told her about herself for such an irrational insult.
4. At check in she said that I was obviously being charged one $50 security deposit since I'm not leaving/since I'm staying until 5/11/25 without checking out. However, hours later I noticed that she took $50 off of my debit card by charging TWO se
Legal
Stayed 1 night in May 2025