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Holiday Inn Express Hotel & Suites Hamburg by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Hamburg by IHG

Indoor pool
Exterior
Lobby sitting area
Exterior
Room, Accessible, Non Smoking (2 Bed, Mobility Tub)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
3565 Commerce Place, Hamburg, NY, 14075
  • Place, South Shore Golf Course
    ‪18 min walk‬
  • Place, Highmark Stadium
    ‪5 min drive‬
  • Place, KeyBank Center
    ‪15 min drive‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪18 min drive‬

Room options

View all photos for Room, 2 Double Beds, Accessible, Non Smoking (Hearing)

In-room safe, individually furnished, desk, laptop workspace

Room, 2 Double Beds, Accessible, Non Smoking (Hearing)

9.2 out of 10
Wonderful
(12 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Mobil Roll In Shwr)

In-room safe, individually furnished, desk, laptop workspace

Room, 1 King Bed, Accessible, Non Smoking (Mobil Roll In Shwr)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking (2 Bed, Mobility Tub)

In-room safe, individually furnished, desk, laptop workspace

Room, Accessible, Non Smoking (2 Bed, Mobility Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking (Leisure)

In-room safe, individually furnished, desk, laptop workspace

Room, 1 King Bed, Non Smoking (Leisure)

9.0 out of 10
Wonderful
(36 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(16 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

In-room safe, individually furnished, desk, laptop workspace

Standard Room

8.4 out of 10
Very good
(8 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, individually furnished, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking

8.8 out of 10
Excellent
(49 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Express Hotel & Suites Hamburg by IHG

Hotel in Hamburg with an indoor pool and free breakfast
This smoke-free hotel features an indoor pool, a business center, and dry cleaning. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite. Housekeeping is available on request.
Holiday Inn Express Hotel & Suites Hamburg by IHG offers 84 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and hair dryers.

This Hamburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool.
The free breakfast at Holiday Inn Express Hotel & Suites Hamburg by IHG gets good marks from our customers. During your stay, you'll be within walking distance of South Shore Golf Course. Free WiFi in public areas, free self parking, and an indoor pool are available.
  • Free buffet breakfast offered
  • Free WiFi and wired Internet
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include a business center, a computer, and laundry facilities
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 5 minutes by car from Lake Erie and 9 minutes from Highmark Stadium
A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Free breakfast is served. The business-friendly Holiday Inn Express Hotel & Suites Hamburg by IHG also features an indoor pool, laundry facilities, and dry cleaning/laundry services. Self parking is free.

This Hamburg hotel is smoke free.

Guests are served free buffet breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast

Things to do

  • Indoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request
  • Porter/bellhop

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Guests arriving after 1:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6 AM to 9 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hamburg
Holiday Inn Express Hotel Hamburg
Holiday Inn Express Hotel Suites Hamburg

Holiday Inn Express Hotel & Suites Hamburg by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 589 out of 1002 reviews
Rating 8 - Good. 258 out of 1002 reviews
Rating 6 - Okay. 69 out of 1002 reviews
Rating 4 - Poor. 43 out of 1002 reviews
Rating 2 - Terrible. 43 out of 1002 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
room spotless, front desk great
Stayed 2 nights in Nov 2025

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Nov 2025

8/10 Good

Stacy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, nice front desk staff and good breakfast.
Stayed 2 nights in Nov 2025

10/10 Excellent

Martin

Stayed 2 nights in Nov 2025

6/10 Okay

Adam

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Easy parking. Comfy bed. Pool was small. Breakfast very average
Stayed 2 nights in Oct 2025

10/10 Excellent

michelle

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly. Very clean
Stayed 1 night in Oct 2025

10/10 Excellent

Wendy

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
the staff was amazing
Stayed 4 nights in Oct 2025

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean and comfortable. Staff great and friendly.
Stayed 3 nights in Oct 2025

10/10 Excellent

Anna

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We loved fresh breakfast and the room was very comfortable
Stayed 2 nights in Oct 2025

10/10 Excellent

Stacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were very comfortable! Room clean and quiet. Breakfast good and ready at 6;00am. Very pleased with this hotel
Stayed 1 night in Oct 2025

10/10 Excellent

Ruthie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and the staff was super friendly.
Stayed 1 night in Oct 2025

10/10 Excellent

Jacob

Liked: Staff & service, amenities
Staff and service was fantastic!
Stayed 1 night in Oct 2025

8/10 Good

Ryan

Stayed 3 nights in Oct 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Jody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a suite, could have used another tv on the big empty wall across from couch & chair. Had to hit the ceiling to tell people above us to stop running heavy footed across the room. Every night that happened. Maybe put a sign in rooms to respect a certain time to stop making noise. Otherwise it was good
Stayed 2 nights in Sep 2025

10/10 Excellent

Kathleen, ROCHESTER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great but there were other properties in the area that had shady guests staying rgere
Stayed 1 night in Sep 2025

10/10 Excellent

Harold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room .. great a/c .. awesome breakfast.. Very nice staff.
Stayed 1 night in Oct 2025

10/10 Excellent

Michelle

Stayed 3 nights in Sep 2025

2/10 Terrible

Helena

I don't have a review because my reservations were not located at the hotel. Big fail Expedia, thanks for ruining my trp!!
Stayed 1 night in Sep 2025

10/10 Excellent

Orlando Gonzalez

Stayed 2 nights in Sep 2025

10/10 Excellent

Karen

Travelled with family
Liked: Amenities
We stayed one night, but the place was clean and very nice atmosphere
Stayed 1 night in Sep 2025

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was awesome
Stayed 1 night in Sep 2025

6/10 Okay

JD

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was dirty. Shower has mold. Dent in the wall. Couch had hair on it
Stayed 2 nights in Sep 2025

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly helpful staff. Great beds, close to dining. Definitely recommend!
Stayed 1 night in Sep 2025