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Holiday Inn Express Hotel & Suites Hamburg by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Hamburg by IHG

Welcome to Holiday Inn Express & Suites, featuring a modern design and a covered entrance with a landscaped area.
Relax in our stylish lobby with a seating area, dining space, and TV.
Conference room with a long table and comfortable seating for meetings and presentations.
Hotel proudly displays its 2018 Torchbearer Award from the InterContinental Hotels Group.
Relax by the pool, surrounded by comfortable seating and a hot tub.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Laundry
  • Air conditioning
  • Parking included
  • 24/7 front desk

Explore the area

Map
3565 Commerce Place, Hamburg, NY, 14075
  • Hilbert College
    ‪3 min drive‬
  • Hamburg Fairgrounds
    ‪4 min drive‬
  • Highmark Stadium
    ‪7 min drive‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪23 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

Contemporary hotel room with a neatly made bed, desk, and wall-mounted artwork.

Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(15 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Mobil Roll In Shwr)

Contemporary hotel room with a neatly made bed, desk, and wall-mounted artwork.

Room, 1 King Bed, Accessible, Non Smoking (Mobil Roll In Shwr)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking (2 Bed, Mobility Tub)

Two large beds with white linens and a geometric pattern, a desk, and a seating area.

Room, Accessible, Non Smoking (2 Bed, Mobility Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Contemporary hotel room with a neatly made bed, desk, and wall-mounted artwork.

Standard Room

8.4 out of 10
Very good
(8 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking (Hearing)

Two large beds with white linens and a geometric pattern, a desk, and a seating area.

Room, 2 Double Beds, Accessible, Non Smoking (Hearing)

9.2 out of 10
Wonderful
(9 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Non Smoking

Two large beds with white linens and a geometric pattern, a desk, and a seating area.

Room, 2 Queen Beds, Non Smoking

8.8 out of 10
Excellent
(44 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking (Leisure)

Contemporary hotel room with a neatly made bed, desk, and wall-mounted artwork.

Room, 1 King Bed, Non Smoking (Leisure)

9.0 out of 10
Wonderful
(32 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express Hotel & Suites Hamburg by IHG

Hotel in Hamburg with free breakfast and a 24-hour front desk
This smoke-free hotel features an indoor pool, a business center, and dry cleaning. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite. Housekeeping is available on request.
Holiday Inn Express Hotel & Suites Hamburg by IHG offers 84 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and hair dryers.

This Hamburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool.
The free breakfast at Holiday Inn Express Hotel & Suites Hamburg by IHG gets good marks from our customers. During your stay, you'll be within walking distance of South Shore Golf Course. Free WiFi in public areas, free self parking, and an indoor pool are available.
  • Free buffet breakfast offered
  • Free WiFi and wired Internet
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include a business center, a computer, and laundry facilities
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 5-minute drive from Lake Erie and 8 minutes from Highmark Stadium
A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Free breakfast is served. The business-friendly Holiday Inn Express Hotel & Suites Hamburg by IHG also features an indoor pool, laundry facilities, and dry cleaning/laundry services. Self parking is free.

This Hamburg hotel is smoke free.

Guests are served free buffet breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast

Things to do

  • Indoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Guests arriving after 1:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6 AM to 9 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hamburg
Holiday Inn Express Hotel Hamburg
Holiday Inn Express Hotel Suites Hamburg

Holiday Inn Express Hotel & Suites Hamburg by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 584 out of 1003 reviews
Rating 8 - Good. 269 out of 1003 reviews
Rating 6 - Okay. 69 out of 1003 reviews
Rating 4 - Poor. 42 out of 1003 reviews
Rating 2 - Terrible. 39 out of 1003 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in May 2025

10/10 Excellent

Jalal

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excellent staff and overall clean, standard hotel with a decent pool and breakfast. Only issue was the toilet was clogged but I’ve been told that’s an issue that occurs often at this hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

Cassius

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2025

10/10 Excellent

James

Stayed 1 night in Apr 2025

8/10 Good

jessica

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 Stars Isn’t Enough!!

Our stay at the Holiday Inn Express was nothing short of EXCELLENT!! I am not good with names but the girl who works days at the front desk could not have been more kind, accommodating and professional. She was so sweet to my girls and made sure to make sure we were happy with our stay every time she saw us. Housekeeping was also kind, helpful and prompt! Every member of the hotel staff greeted us and was extremely kind and polite. Our room was SPOTLESS and well maintained, as was the entire hotel. I can’t say enough good things about this hotel. We have stayed in other hotels in Hamburg and the Holiday Inn Express is BY FAR the BEST! We will definitely be back!
Stayed 4 nights in Apr 2025

10/10 Excellent

Frank

Stayed 1 night in Apr 2025

10/10 Excellent

Bruce, Springfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After many stays at various different hotels we found one that was so quiet every night it made sleeping easy after some long days. The staff were exceptionally friendly and welcoming. The breakfast was good and offered a variety of offerings.
Stayed 3 nights in Apr 2025

10/10 Excellent

donald

Travelled with family
Liked: Cleanliness, staff & service, amenities
Better than expected, very good breakfast
Stayed 3 nights in Apr 2025

10/10 Excellent

ERIK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Apr 2025

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, will stay again
Stayed 1 night in Apr 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good continental breakfast. Quiet, clean room. A little t.v. reception issue, but worked itself out in a couple of hours. I needed to stay a few more nights than expected. I had to switch rooms, both were nice rooms.
Stayed 2 nights in Mar 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Jen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for meeting with family on the area. Will stay again in the future!
Stayed 1 night in Apr 2025

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Jamie

Stayed 1 night in Apr 2025

10/10 Excellent

Adam, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
A little more expensive than other hotels/motels in the area, but worth it for us. Quiet, very friendly staff, very clean, breakfast better than less expensive hotels, and the free soup and cookies upon arrival were a nice touch.
Stayed 1 night in Apr 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The hotel did not honor our booking through Hotels.com - we booked two rooms and they said they had only reserved one when we had arrived. We were also charged an extra $50 more to our credit card than was on the check out receipt. As far as the room goes, everything was just okay. The bathroom was a mess because the shower curtain was not long enough to actually stay in the shower and water flooded into the room. If we had stayed longer than a single night, we would have asked for a replacement.
Stayed 1 night in Apr 2025

10/10 Excellent

Marcela

Stayed 1 night in Apr 2025

8/10 Good

Roy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Stay

Nice hotel! Booked the suit. Gave us more space when traveling with teens, which was nice
Stayed 1 night in Mar 2025

8/10 Good

James, Cary

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room
Stayed 3 nights in Mar 2025

10/10 Excellent

Coleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025