See all properties

ERNES Hotel Alma Bukit Mertajam

2.5 star property

Choose dates to view prices

Photo gallery for ERNES Hotel Alma Bukit Mertajam

Minibar, in-room safe, desk, free WiFi
Shower, free toiletries, hair dryer, slippers
Room amenity
Reception
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
No 32 Lorong Seri Alma Pusat Perniagaan, Seri Alma, Bukit Mertajam, Penang, 14000
  • Place, AEON Mall Bukit Mertajam
    ‪2 min drive‬
  • Place, KOMTAR
    ‪34 min drive‬
  • Place, Gurney Drive
    ‪36 min drive‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪37 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Queen Room

Minibar, in-room safe, desk, free WiFi

Standard Queen Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe King Room

Minibar, in-room safe, desk, free WiFi

Deluxe King Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Superior King Room

Superior King Room

Superior King Room

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Standard Queen Room

  • Sleeps 2
  • Free Wi-Fi

Standard Twin Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior King Room

Minibar, in-room safe, desk, free WiFi

Superior King Room

  • Sleeps 2
  • Free Wi-Fi

Similar properties

Seasonal outdoor pool
Holiday Inn & Suites Penang Prai by IHG
Bukit Mertajam
  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.6 out of 5, Wonderful, 40 reviews
The price is €74
includes taxes & fees
26 Jun - 27 Jun
Holiday Inn & Suites Penang Prai by IHG

About this property

ERNES Hotel Alma Bukit Mertajam

A 24-hour front desk, a front-desk safe, and free self parking are available at this hotel. WiFi in public areas is free. Other amenities include a vending machine.
ERNES Hotel Alma Bukit Mertajam offers 78 air-conditioned accommodations with minibars and safes. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. LED televisions come with satellite channels. Housekeeping is provided daily.

During your stay at ERNES Hotel Alma Bukit Mertajam, you'll be within walking distance of AEON Mall Bukit Mertajam. Features include free WiFi in public areas and free self parking.
  • Free WiFi
  • Free self parking
  • Amenities include a front-desk safe, an elevator, and a vending machine
  • Just a 3-minute drive from AEON Mall Bukit Mertajam and a few minutes from St. Anne's Church
As a guest of ERNES Hotel Alma Bukit Mertajam, you'll find a vending machine, a front-desk safe, and an elevator. Public spaces have free WiFi. Self parking is free.

Smoking is allowed in designated areas at this Bukit Mertajam hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at ERNES Hotel Alma Bukit Mertajam

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MYR 100 per stay
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

E-Red Hotel Cosmo Bukit Mertajam
E-Red Hotel Cosmo
E-Red Cosmo Bukit Mertajam
E-Red Cosmo
E Red Hotel Cosmo
Ernes Alma Bukit Mertajam
ERNES Hotel Alma Bukit Mertajam Hotel
ERNES Hotel Alma Bukit Mertajam Bukit Mertajam
ERNES Hotel Alma Bukit Mertajam Hotel Bukit Mertajam

ERNES Hotel Alma Bukit Mertajam Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 13 out of 74 reviews
Rating 8 - Good. 38 out of 74 reviews
Rating 6 - Okay. 16 out of 74 reviews
Rating 4 - Poor. 3 out of 74 reviews
Rating 2 - Terrible. 4 out of 74 reviews

7.8/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

MOHD ZAMRI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Jan 2024
Verified

6/10 Okay

Wei-Fang

Disliked: Cleanliness, staff & service, property conditions & facilities
Spent 2 nights at this strip-mall style nondescript bland & gaudy hotel used to be called 'East is Red' mainly catering ethnic Chinese clienteles. Room was spacious but everything showed well worn due to long usage. Safety box was not working and front desk staff could barely be bothered to help or explain. The hotel served my purpose well of visiting local friend who lives nearby.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Zowie

Liked: Cleanliness, staff & service

Ok experience

So-so stay... Everything was great but not incredible... Acceptable with the price...
Stayed 1 night in Dec 2020
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shops and lots of places to eat. Busy and vibrant environment nearby yet in the hotel its is rather quiet.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. But they do not provide invoice if it's booked online just not satisfied with this.
Stayed 1 night in Dec 2019
Verified

6/10 Okay

Verified traveller

Overall okay, but not really meet our expectation
Stayed 2 nights in Oct 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean n convenient Staff unfriendly and need to really improve
Stayed 1 night in Mar 2019
Verified

10/10 Excellent

Git

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
基本上是不错。 住得舒适, 不会吵杂。 服务员有礼, 待客认真。 附近有很多商店, 购物方便。 赞,赞,赞!!!
Stayed 2 nights in Jan 2019
Verified

8/10 Good

Natasyha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3rd time at this hotel. Will come back for more ❤️
Stayed 2 nights in Dec 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 3 nights in Dec 2018
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
will check in again maybe
Stayed 2 nights in Nov 2018
Verified

8/10 Good

Sakura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a good place to stay at. It is situated close by to nearest town.
Stayed 1 night in Aug 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I first checked in,they gave me a room with no window. I appealled to the counter that they should hv stated if the room I booked hv no window. They wanted me to complaint to Expedia or else I hv to upgrade to a room with window and need to pay some extra money. Anyhow, finally they change me a room with window and no extra charges.
Stayed 1 night in Jul 2018
Verified

8/10 Good

lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are clean and service was very good. Location is a bit far and would need your own transport to reach though
Stayed 1 night in Jun 2018
Verified

6/10 Okay

Sammy

Liked: Cleanliness, property conditions & facilities, room comfort
The room was great. The location is good,close to restaurants. The shower head was loose and the staff 3 times and it wad never fixed. That's the only set back.
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

bad experience in emergency handling

on that day I check in , that is a electricity supply issue cause by TNB, but we found all emergency exit is locked, and in the room don't have emergency light, at the morning staff is talking loud outside room, we can't sleep well
Stayed 1 night in Mar 2018
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room not phone coverage, and the internet wifi service very bad...
Verified

6/10 Okay

Verified traveller

Liked: Staff & service

Good customer service

System down for check in , but front desk officer bring me to room first while waiting for room card. Surprisingly committed for 30 minute , all done within 10 minute delivers to room.
Stayed 1 night in Jan 2018
Verified

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean and good service
Stayed 1 night in Dec 2017
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Good stay but need improvement on customer service

Room was good and clean, and there's restaurants nearby, just walking distance. If you're a night owl, this is the place, there are a lot bars nearby. Staffs from Afternoon shift were not so friendly, as we have encountered some issues on our booking. And we need to resolve the problem by ourselves, rather than getting assistance from them. Other than that, it was fine.
Stayed 1 night in Aug 2017
Verified

8/10 Good

Premila

Liked: Cleanliness, property conditions & facilities, room comfort

Comfortable

Clean and comfortable. Room was a bit small but overall okay
Verified

6/10 Okay

Morbius

It was OK!

We stayed a night at this hotel as we were attending a dinner and drinks get together with some family and friends which was nearby the hotel. Checking in was ok....the front desk staff is a wee bit slow but not too bad. The room was small but clean. The basic necessities were available. The air conditioner worked very well which was an 'A' in our books. Had a good night sleep after the merrymaking. Checking out was not too shabby either. There's convenience stores opposite the hotel. A pretty good Chinese restaurant within the hotel premises. Some drinking establishments very nearby as well. All in all it was pleasant and if we had to do it again we will.
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

E Red Hotel

a nice hotel with friendly and helpful staff. The hotel room is clean and lovely
Verified

10/10 Excellent

Adnan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice new hotel in town

Good facilities. Comfortable rooms. Friendly staffs. Excellent.
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor service

We booked 2 family rooms, the front desk staffs spent almost 30mins just to check the rooms. At the end, they told us only 1 family room available, the other room released to agoda. By right they should upgrade or compensate us with better room, but they only offered us a smaller room(standard) without apologizing. Overall, we have terrible experience with the hotel, especially the front desk staffs. Definitely will not come back to this hotel.