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Crowne Plaza Penang Straits City by IHG

4.0 star property

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Photo gallery for Crowne Plaza Penang Straits City by IHG

Indoor pool, outdoor pool, open 8:00 AM to 7:00 PM, pool loungers
Exterior
Restaurant
Concierge desk
1 bedroom, hypo-allergenic bedding, down duvets, minibar

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
4823-4824 2F JALAN PANTAI, TAMAN SELAT BUTTERWORTH, Butterworth, 12000
  • Place, KOMTAR
    ‪29 min drive‬
  • Place, Georgetown UNESCO Historic Site
    ‪30 min drive‬
  • Place, Gurney Drive
    ‪31 min drive‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Standard Room

  • Sea view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Club lounge access, Sea View (Sea View)

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Suite, 1 Bedroom, Club lounge access, Sea View (Sea View)

  • Sea view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Club lounge access, Sea View (Club Lounge Access)

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Suite, 1 Bedroom, Club lounge access, Sea View (Club Lounge Access)

  • Sea view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, City View

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Standard Room, 2 Single Beds, City View

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Sea View

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Standard Room, 1 King Bed, Sea View

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Club lounge access, City View (Club Lounge Access)

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Suite, 1 Bedroom, Club lounge access, City View (Club Lounge Access)

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Club lounge access, City View (Club Lounge Access)

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Suite, 1 Bedroom, Club lounge access, City View (Club Lounge Access)

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Sea View

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Standard Room, 2 Single Beds, Sea View

  • Sea view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible, City View

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Standard Room, 1 King Bed, Accessible, City View

  • Sea view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms, Club lounge access, Sea View (Club Lounge Access)

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Suite, 2 Bedrooms, Club lounge access, Sea View (Club Lounge Access)

  • City view
  • 90 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, City View

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Standard Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Club lounge access, City View (Club Lounge Access)

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Standard Room, 1 King Bed, Club lounge access, City View (Club Lounge Access)

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Club lounge access, Sea View (Club Lounge Access)

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Standard Room, 1 King Bed, Club lounge access, Sea View (Club Lounge Access)

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Club lounge access, City View (Club Lounge Access)

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Standard Room, 2 Single Beds, Club lounge access, City View (Club Lounge Access)

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Club lounge access, Sea View (Club Lounge Access)

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Standard Room, 2 Single Beds, Club lounge access, Sea View (Club Lounge Access)

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Standard Room, 3 Single Beds, City View

  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 3 Single Beds, Sea View

Standard Room, 3 Single Beds, Sea View

Standard Room, 3 Single Beds, Sea View

  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

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About this property

Crowne Plaza Penang Straits City by IHG

Along with 2 restaurants, this smoke-free hotel has an indoor pool and an outdoor pool. Self parking is free. Additionally, a fitness center, a rooftop terrace, and a conference center are onsite.
Crowne Plaza Penang Straits City by IHG offers 343 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters. A pillow menu is available. 50-inch Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and bidets.

This Butterworth hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness center.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Crowne Plaza Penang Straits City by IHG, you'll be close to Butterworth Arena. Features include free self parking, plus 2 restaurants and an indoor pool.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a gym and hiking/biking trails
  • Just a 5-minute drive from Tow Boo Kong Temple Butterworth and 5 minutes from Butterworth Arena
Crowne Plaza Penang Straits City by IHG offers its guests a seasonal outdoor pool, an indoor pool, and a fitness center. There are 2 restaurants on site. Business amenities include a business center and 5 meeting rooms.

Event space at this hotel measures 7029 square feet (653 square meters) and includes a conference center. The business-friendly Crowne Plaza Penang Straits City by IHG also features a rooftop terrace, concierge services, and dry cleaning/laundry services. Free self parking is available.

This Art Deco Butterworth hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Crowne Plaza Penang Straits City by IHG has 2 restaurants on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Secured valet parking on site (MYR 40 per day)
  • Limited on-site self and valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 65 for adults and MYR 55 for children
  • 2 restaurants
  • Couples/private dining

Things to do

  • Gym
  • Hiking/biking trails
  • Indoor pool
  • Outdoor pool

Family friendly

  • Indoor pool
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (7,029 square foot of space)

Outdoors

  • In a nature reserve
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 accessible parking spaces
  • Front entrance ramp
  • Handrails in hallways (64 centimetre high)
  • High-pile carpet in room
  • Lift (84 centimetre wide door)
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (109 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 23 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2022
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Crowne Plaza Penang Straits City by IHG

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 213.85 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 65 for adults and MYR 55 for children
  • Secured valet parking fee: MYR 40 per day
  • Rollaway bed fee: MYR 213.85 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open August 01 and close December 31.
  • Pool access available from 8:00 AM to 7:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Crowne Plaza Penang Straits City
Crowne Plaza Penang Straits City by IHG Hotel
Crowne Plaza Penang Straits City an IHG Hotel
Crowne Plaza Penang Straits City by IHG Butterworth
Crowne Plaza Penang Straits City by IHG Hotel Butterworth

Crowne Plaza Penang Straits City by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 36 out of 51 reviews
Rating 8 - Good. 8 out of 51 reviews
Rating 6 - Okay. 5 out of 51 reviews
Rating 4 - Poor. 1 out of 51 reviews
Rating 2 - Terrible. 1 out of 51 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Francis

Liked: Cleanliness, amenities, property conditions & facilities
Both clean room and staffs are very good.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Francis

Liked: Cleanliness, amenities, property conditions & facilities
Room and staffs are good
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Rajbans Singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new hotel n comfortable
Stayed 2 nights in Oct 2025
Verified

8/10 Good

tommy chi keung

Liked: Cleanliness, staff & service, amenities
Excellent seaview
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, amenities
I chose this hotel as it was brand new. I was most impressed with how ecologically friendly it was. The bathroom in particular was outstanding.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Cher shen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s clean and new with excellent service We enjoyed our stay in this hotel. Love to come back to stay here once visit this city.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Tarek

Liked: Cleanliness, staff & service, amenities
New hotel. Top service and top facility
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

wan azwan amin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place , great staff and great location . Only thing is the variety of breakfast , they are great but please do some variety , meatball , chicken ball every day , even dimsum and the malay local food
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Ark

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel in Butterworth. Brand new. Very close to the Ferry and train station. Has an excellent breakfast buffet. Great facilities, with a nice pool and gym. Will definitely be back the next time I visit Penang.
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

Aliff Aiman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is very tidy and spacious for two. I particularly like the wardrobe is inside the bathroom area. View is very nice can see a part of the port. Gym has limited equipments such as the cable machine and dumbbells up to 25kg. Lots of treadmills to do cardio. Staff is very nice. Breakfast menu is okay. There is a variety of food but it becomes dull eating the same things every morning. Overall will recommend this place for stay.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Ashok nath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful resort in the park and by the river. Food is just average. However location of the resort is excellent. Must book the activities / excursions in advance.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
New property, clean with nice staff. Very close to Penang Sentral for train, bus and ferry connections. Great views across the water!
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Chak Kin

Liked: Cleanliness, amenities
The room has a strange odor that resembles sewerages. Because we only stay for one night and have to leave first thing in the morning, we didn’t complain to the management.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Yau

Liked: Cleanliness, staff & service, property conditions & facilities
Brand new hotel with simple decoration. IHG hotels never disappoint me. Except the location it’s a bit far from the tourists area, other things are perfect!
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

HEI MAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is new and everything is up to standard. Staff are helpful and friendly. Just the location is not very convenient, but you can always call Grab to travel/ food delivery.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, but very quiet location with little food n shopping options in the immediate surroundings. The fire alarm went off, but the announcement could not be heard inside the room. This is a fire safety concern that needs to be looked into.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

SE

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
First impression not good. We arrived at the hotel, 2 porters were standing there, one helped to unload luggage from our Grab, and left them on the ground, not even took them to the lift for us. No courtesy, no words, no strong gesture to make us feel that they wanted to give us a welcoming signal.
Stayed 1 night in Mar 2026
Verified

6/10 Okay

LIANGYOU

Liked: Cleanliness, staff & service, amenities
Everything was great except the constant sewage smell coming out of the toilet. They said they will freshern up the room, but when I return, the sewage smell is still there. The whole stay was ruin by that small detail.
Stayed 2 nights in Mar 2025
Verified

6/10 Okay

Ras

Liked: Cleanliness
The breakfast was below average with stale croissants. It was promptly replaced when I complained. The Lounge on the 23rd Floor was so inadequate. Got a lot to learn from other 4-5 star hotels.
Stayed 1 night in Nov 2024
Verified

4/10 Poor

Ashok nath

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money if you are OK to compromise

It’s a new property however badly managed. Lack of resources at the reception past 2 times, long waiting (atleast 10 minutes), only 1 person at the counter managing quite a few guest to check in, managers are no where to be seen. Technical issues with their elevators e.g. false fire alarms, malfunctioning are very common. They have funny system of QR code for free parking, however most of the time QR code doesn’t work and I’m charged 21RM for over night parking. Limited food choices. However good value for money 😅
Stayed 2 nights in Sep 2025
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

附近沒有配套

今年二月先開嘅酒店，以為佢樣樣都好新，但房間清潔一般，房間冷氣好大，吹到個頭成晚都瞓得唔係咁好，同埋好多唔知係唔係變壓器嘅聲好嘈，瞓得麻麻。洗手間唔算好大，浴室開門成日撞到個花灑頭，整體一般。酒店附近沒有什麼餐廳或便利店之類的東西。 早餐可以吧
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Fanny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
很新 很乾淨 不錯的 只是離市區較遠
Stayed 4 nights in Jul 2025
Verified

8/10 Good

TSUNG-HSING

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

期待後續完整的開發

新飯店⋯但商場尚未完全備妥，飯店設備不錯⋯且靠海，風景不錯，但四週較便僻，須打車才有吃的地方
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Michael

Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Ashok

Stayed 1 night in Mar 2026