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Zendaya Resort Beach Sport & Spa

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Photo gallery for Zendaya Resort Beach Sport & Spa

A modern resort with a central pool, wooden deck, and palm trees.
Creator video
A beach with palm trees and sun loungers.
A romantic outdoor dining setup with a view of the ocean at night.
A deck with a wooden bench, a round table with food and drinks, and a green chair.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Pet-friendly
  • Parking included

Explore the area

View in a map
R. Rancho Grande, Búzios, RJ, 28950-000
  • Place, Manguinhos Beach
    ‪3 min walk‬
  • Place, Chapel of Our Lady Desatanudos
    ‪15 min walk‬
  • Place, Geriba Beach
    ‪19 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Suite Deluxe

A spacious bedroom with a large bed, wooden ceiling beams, a nightstand with a lamp, and a view of a lush garden through a sliding glass door.

Suite Deluxe

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe com Banheira

A hotel room with a large bed, wooden ceiling beams, a desk with a chair, a nightstand, a lamp, a coffee table, and a large window with curtains.

Deluxe com Banheira

  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Master Suite Ocean View

A modern hotel room with a wooden ceiling, a large bed, a sofa, a coffee table, and a view of the outdoors.

Master Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 135 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Suite Classic

A modern hotel room with a large bed, a yellow armchair, and a view of the outdoors.

Suite Classic

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Golf View

A hotel room with a large bed, a wooden slat headboard, a yellow armchair, and two framed pictures on the wall.

Deluxe Golf View

10.0 out of 10
Exceptional
(3 reviews)
  • Golf view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Golf View com Banheira

A modern hotel room with a large bed, a desk with a flat-screen TV, and a wooden headboard.

Deluxe Golf View com Banheira

10.0 out of 10
Exceptional
(1 review)
  • Golf view
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Unique Suite Ocean View

A modern living room with a wooden ceiling, a large flat-screen TV, a sofa, and a dining area with a table and chairs.

Unique Suite Ocean View

  • Sea view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Golf Villas

A dining area with a round table, four chairs, a bottle of wine, and a bowl of fruit.

Golf Villas

  • 75 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Single Bed and 2 King Beds
  • Free Wi-Fi

View all photos for Presidencial Suite Ocean View

Presidencial Suite Ocean View

Presidencial Suite Ocean View

  • Sea view
  • 170 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Double Bed
  • Free Wi-Fi

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About this property

Zendaya Resort Beach Sport & Spa

This smoke-free hotel features 2 restaurants, 2 outdoor pools, and a full-service spa. Free full breakfast is provided, as well as free WiFi in public areas, free valet parking, and a free manager's reception. Other amenities include a golf course, a health club, and a bar/lounge. Change of towels is available on request.
Zendaya Resort Beach Sport & Spa offers 47 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and espresso makers. These individually decorated and furnished accommodations have separate sitting areas. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 42-inch Smart televisions come with premium cable channels, first-run movies, and pay movies. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts and a health club. 2 outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
During your stay at Zendaya Resort Beach Sport & Spa, you're just a quick walk from Manguinhos Beach. You'll find features like free breakfast, free WiFi in public areas, and free valet parking. This property offers pet-friendly amenities like food and water bowls.
  • Free full breakfast served daily
  • Free WiFi
  • Free valet parking
  • The 2 restaurants, poolside bar, and bar/lounge offer choices for drinking and dining
  • Take a swim in the 2 outdoor pools or soak in the 2 hot tubs
  • Indulge with manicures and pedicures, deep-tissue massages, or facials at the spa
  • Services include babysitting, a kid's club, and a lifeguard on site
  • Onsite recreation includes a golf course, 2 outdoor tennis courts, and a gym
  • 7 minutes by car from Geriba Beach and 10 minutes from Rua das Pedras
  • Airport drop-off and beach shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Zendaya Resort Beach Sport & Spa offers its guests a full-service spa, a golf course, 2 outdoor swimming pools, and 2 hot tubs. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A health club, a steam room, and a complimentary children's club are also featured at the luxury Zendaya Resort Beach Sport & Spa. A shuttle from the hotel to the airport (available 24 hours) and a beach shuttle are available for a fee. Valet parking is free.

This 5-star Búzios hotel is smoke free.

Guests are served free full breakfast daily from 7:30 AM to 10:30 AM. The hotel hosts a free manager's reception daily.
Zendaya Resort Beach Sport & Spa has 2 restaurants on site.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour airport drop-off shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Free valet parking on site
  • Limited on-site valet parking

Food and drink

  • Free full breakfast available daily 7:30 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • 9-hole golf course
  • Basketball
  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Billiards/pool table
  • Boat
  • Boat tours
  • Ecotours
  • Fishing
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Golf caddies
  • Golf carts
  • Golf driving range
  • Health club
  • Helicopter/aeroplane tours
  • Hiking/biking trails
  • Infinity pool
  • Inflatable boat
  • Kayaking
  • Motor boating
  • Outdoor padel court
  • Paddleboard
  • Personal motorised watercraft
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Racquetball/squash
  • Rowing/canoeing
  • Sailing
  • Scooter/moped rentals
  • Scuba diving
  • Snorkelling
  • Steam room
  • Table tennis
  • Tennis lessons
  • TV in common areas
  • Volleyball
  • Water sports equipment
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Baby bath
  • Baby toys
  • Children's games
  • Children's toys
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Pool toys
  • Snack bar/deli
  • Stroller
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Beach towels
  • Dock
  • Free pool cabanas
  • Garden
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • No lift
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • Built in 2010
  • Communal living room
  • Lifeguards
  • Reception hall
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • First-run films
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Meal delivery service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: BRL 300 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 26 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 10 percent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: BRL 250 per vehicle (maximum occupancy 4)
  • Pet fee: BRL 300 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Parties and events are allowed on site
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Zendaya Resort Beach Sport & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Pool access available from 9:00 AM to 10:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Zendaya Sport & Spa Buzios
Zendaya Resort Beach Sport & Spa Hotel
Zendaya Resort Beach Sport & Spa Búzios
Zendaya Resort Beach Sport & Spa Hotel Búzios

Zendaya Resort Beach Sport & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 67 out of 80 reviews
Rating 8 - Good. 7 out of 80 reviews
Rating 6 - Okay. 2 out of 80 reviews
Rating 4 - Poor. 3 out of 80 reviews
Rating 2 - Terrible. 1 out of 80 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

GONZALO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent, quiet, beautiful garden, excellent food and pool.
Stayed 5 nights in Dec 2024
Verified review

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ambiance, friendly staff, spacious rooms, nice decor
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

luis henrique

Liked: Cleanliness, staff & service, amenities
Excelente
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is stunning. The staff were superb from the moment we arrived to the moment we left. We look forward to staying again. We enjoyed our short break immensely.
Stayed 3 nights in Jan 2024
Verified review

10/10 Excellent

Jaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional property! Everything from the hotel staff to the food and the hospitality was outstanding! The heated pool was much appreciated and the gym was beautiful! Will definitely be returning!
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

damian

Liked: Cleanliness, amenities, property conditions & facilities
The beach is minimal but the pool on the beach is amazing. 10/10
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Joao Manoel de Souza

Liked: Cleanliness, amenities, property conditions & facilities
Great stay! We’ve stayed here 2 times before and love it. Amenities are beautiful. Very exclusive and quiet for a romantic stay or just a quiet time in a high class resort. Staff, once again, are very young and with a high turnover, showing inexperience not proactive. If you are by the pool, no one offers anything, you have to hunt the staff, as if they were too shy and hiding from work. But my family and I would return it for sure!
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Bernardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo incrível Esse hotel é maravilhoso
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

MANOEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nossa experiência no Zendaya Resort Beach Sport & Spa foi simplesmente incrível! O hotel possui uma estrutura maravilhosa, piscinas excelentes e comidas sensacionais, tudo impecável do início ao fim. O atendimento merece destaque especial, principalmente para as Brunas do restaurante e do bar da piscina, que foram extremamente atenciosas e gentis durante toda a nossa estadia. Mas o grande diferencial, especialmente para nossa filha, foi o espaço kids. Ver a felicidade dela não tem preço! Os três instrutores foram excepcionais, sempre se revezando com muita energia, carinho e dedicação. Nosso agradecimento especial ao tio Tuka, tia Nilsa e tia Mari, que fizeram nossos dias ainda mais especiais e inesquecíveis. Sem dúvidas, foi uma experiência maravilhosa e esperamos voltar em breve!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities
Funcionários Lavinia e Estancio fazem toda a diferença. Hotel é lindo, spa incrível, vista linda, café da manha otimo. A piscina da frente poderia ser mais limpa. A música eletronica que colocam as vezes na piscina nao combina com um ambiente para relaxar! Incomoda bastante por sinal, pq tem caixas de som nas espreguiçadeiras. Lugar de praia combina com musica relax ou melhor ainda, sem musica e barulho do mar. De resto, tudo nota 10.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

MARCIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo impecável
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Filipe

Liked: Cleanliness, staff & service, property conditions & facilities
0 Comida muito boa, experiência maravilhosa!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Thaissa

Liked: Cleanliness, staff & service, property conditions & facilities
Tudo PERFEITO!!!!
Comemorando meu aniversário do jeito que mais amo! Resort maravilhoso, perfeito!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Hyun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tuve una experiencia absolutamente maravillosa en este resort. Desde el servicio de recogida en el aeropuerto hasta el traslado de regreso, todo estuvo perfectamente organizado. La comida del restaurante fue excepcional; todos los platos estaban deliciosos, pero especialmente los postres fueron realmente espectaculares. El personal es increíblemente amable y atento. El servicio de concierge por WhatsApp fue muy práctico: siempre estuvieron disponibles para ayudar con cualquier cosa, hacer reservas y resolver todo lo que necesitábamos de manera rápida y eficiente. Realmente sentimos que no había nada que no pudieran solucionar. Nos gustó tanto que definitivamente volveremos, esta vez con mis padres. Las vistas al mar son simplemente impresionantes y el mantenimiento de la piscina está en perfectas condiciones. Sin duda, es un lugar que recomiendo totalmente.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, amenities
Hotel maravilhoso sem palavras
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Marcelo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Gastronomia espetacular. Hotel é localidades muito bons. Atendimento deixa a desejar para um hotel desta categoria. Check in e check out demorados, atendimento restaurante demorado. Agendamento de serviços mal gerenciado entre recepção e concierge.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Mariana

Impecável
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadia excelente, mas taxa de serviço altíssima

Excelente estadia! Muito bacana o local. A única coisa que tenho a acrescentar é os valores taxa de serviço que eles adicionam no final da estadia. Todos que estavam fazendo o check out na mesma hora que eu, reclamaram. Valor bem expressivo.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Heitor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quarto limpo , amplo , cama e banheiro espetacular…. Atendimento impecável…. Pé na areia com vista maravilhosa
Stayed 5 nights in Oct 2025
Verified review

8/10 Good

Rodrigo

Liked: Cleanliness, amenities, property conditions & facilities
Melhor hotel de buzios ! A propriedade é incrível , ficar sentado na piscina olhando para o mar é simplesmente único. A academia de ginástica é ótima e o spa muito bom .
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Carlota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Prazer

Muito confortável e lindo!! Impecável!!!
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Felippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel dos sonhos

Excepcional!
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hemos pasado unos días fantásticos en este hotel. Todo nos pareció top 10.
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Tulio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tirando uma situação desagradável com um jantar no restaurante, o restaurante foi excelente! Retornarei!
Stayed 5 nights in Feb 2025
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Expectativa frustada

Apesar das ótimas instalações do Resort, o atendimento da recepção precisa melhorar pois ao chegar as 12:30 no hotel, fui informado que o checkin seria realizado apenas as 15:30, o que entendi imediatamente. Fui ao restaurante da piscina e lá permaneci, aguardando o contato que me informaram que ocorreria por WhatsApp. As 14:45 retornei à recepção e me informaram que o quarto ainda não estava pronto. Segui aguardando pacientemente de forma absurda até as 17:00 (lembrando que cheguei as 12:30), quando retornei e me informaram que o quarto já estava pronto algum tempo. Ou seja, absoluta falta de consideração com o hospede, falta de organização e comunicação entre os funcionários, pois igualmente já havia informado no bar que estava aguardando o quarto desde o momento que lá cheguei. Não esperava um tratamento assim de um resort que se propõe a entregar um serviço de alto nível na região.
Stayed 1 night in Feb 2025