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San Mateo Hotel

5.0 star property

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Photo gallery for San Mateo Hotel

Outdoor pool
Property amenity
Terrace/patio
Outdoor pool
Breakfast, lunch and dinner served

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Breakfast available

Explore the area

View in a map
Plaza San Mateo 1, Caceres, Caceres, 10003
  • Place, Casa del Sol
    ‪2 min walk‬
  • Place, Golfines de Abajo Palace
    ‪2 min walk‬
  • Place, Plaza Mayor
    ‪3 min walk‬

Room options

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About this property

San Mateo Hotel

This smoke-free hotel features 2 restaurants, an indoor pool, and an outdoor pool. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a bar/lounge, a snack bar/deli, and a steam room are onsite.
San Mateo Hotel offers 25 accommodations with minibars and safes. Beds feature Egyptian cotton sheets and premium bedding. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)).

Bathrooms include separate bathtubs and showers, slippers, designer toiletries, and complimentary toiletries. Business-friendly amenities include computer monitors and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a steam room.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
During your stay at San Mateo Hotel, you're just a quick walk from Torre de los Sande. You'll find features like free WiFi in public areas and a free manager's reception, plus 2 restaurants. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop, and a bar/lounge
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a steam room
  • Steps from Torre de los Sande and Church of San Mateo
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
San Mateo Hotel offers its guests an indoor pool, an outdoor pool, and a steam room. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

Business amenities include a business center and a meeting room. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the luxury San Mateo Hotel. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 5-star Cáceres hotel is smoke free.

The hotel hosts a free manager's reception daily.
Atrio - This fine-dining restaurant serves breakfast, lunch, and dinner. 2-star Michelin rating.
Room service (during limited hours) is available.
A hosted evening meal is available for a surcharge daily. Reservations are required.

Awards and affiliations

The property is a member of Relais & Chateaux.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 1 mile
  • 24-hour return airport shuttle on request for a surcharge
  • Covered valet parking on site (EUR 45 per day)
  • Limited on-site valet parking

Food and drink

  • Daily full breakfast available 8:30 AM to 11 AM for a fee: EUR 45 for adults and EUR 45 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee of EUR 295; reservation required
  • Snack bar/deli

Restaurants on site

  • Atrio

Things to do

  • Indoor pool
  • Outdoor pool
  • Private wine tours
  • Steam room
  • TV in common areas

Family friendly

  • High chair
  • In-room babysitting
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (79 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (71 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Limited room service
  • Minibar

More

  • Computer monitor
  • Connecting rooms available
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 49.50 per pet, per day
  • Only dogs and cats are allowed
  • Weight limit: 55 lbs per pet
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 108.9 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately EUR 45 for adults and EUR 45 for children
  • Airport shuttle fee: EUR 400 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: EUR 400 (one-way), (up to 18 years old)
  • Covered valet parking fee: EUR 45 per day
  • Pet fee: EUR 49.50 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 108.9 per night
  • Hosted evening meal: EUR 295

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
San Mateo Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Atrio Restaurante Hotel Caceres
Atrio Restaurante Hotel
Atrio Restaurante Caceres
Atrio Restaurante Hotel Hotel
Atrio Restaurante Hotel Caceres
Atrio Restaurante Hotel Hotel Caceres

San Mateo Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 12 out of 13 reviews
Rating 8 - Good. 0 out of 13 reviews
Rating 6 - Okay. 0 out of 13 reviews
Rating 4 - Poor. 1 out of 13 reviews
Rating 2 - Terrible. 0 out of 13 reviews

10/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

10/10 Excellent

anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A little bit of luxury

Loved the comfort and Michelin starred meal after 2 weeks of hiking across Spain. It was our splurge.

10/10 Excellent

Basílio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

素敵なホテル

素敵な素晴らしいサービスで快適に過ごせました。スタッフもよく気がつくし、日本人シェフもレストランでお忙しい所を出てきて色々助けていただき、本当に感謝しています。また、泊まりに行きたいと思いました。
Stayed 1 night in Apr 2019

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente todo. Sobre todo la comida y la atención
Stayed 1 night in Aug 2017

10/10 Excellent

Heloisa, Brasil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Requinte dentro das muralhas de Caceres

Nossa experiencia foi fantastica. Desde a acomodação, staff e a gastronomia sensacional. Nos sentimos muito a vontade, em um ambiente requintado, porem muito cordial.
Stayed 1 night in Jun 2017

10/10 Excellent

Paolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Boris, Madrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top class

Hospitalidad muy personal. Lujo muy cálido. Sin duda un destino a repetir.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Desconectar en un entorno histórico

Hotel elegante sin estridencias, tranquilo y cómodo, te invita a descansar. Piscina muy agradable y una terraza coqueta y magnifica para relajarse y tomar una copa

10/10 Excellent

manolo, madrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amabilidad, y profesionalidad

Magnifica experiencia, servicio profesional y pendiente de cualquier deseo de los clientes, trato amable y cercano. Instalaciones modernas y cuidadas

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Lack of respect and understanding of customer

We went to atrio recommended by a friend of us, since we were on honey moon, we went for the last room, a junior suite. The very close surrounding of the hotel is medieval but the rest is of no interest. First, the junior suite is big but with no particular highlight, like a nice view or amenities offered like a bottle of water ! The price of 385 euros for this room is far too much with regards to the benefit and in consideration of being in caceres, since that level of price is similar to a capital city and not a small regional city. When complaining on the parking price. 33 euros a day with no alternative options and the breakfast supposed to be gastronomic 30 euros per person ! well, he disguised me and insulted me saying that all was written in the reservation. Definitely not a place you would want to spend your money in.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran hotel, a nivel arquitectonico impresiona y un buenisimo restaurante.