Crystalbrook Bailey

5.0 star property

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Room options

View all photos for Urban Queen

In-room safe, desk, blackout curtains, soundproofing

Urban Queen

8.4 out of 10
Very good
(9 reviews)
  • City view
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Urban Master

In-room safe, desk, blackout curtains, soundproofing

Urban Master

9.4 out of 10
Exceptional
(12 reviews)
  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Urban

In-room safe, desk, blackout curtains, soundproofing

Family Urban

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Urban King

View from room

Urban King

9.4 out of 10
Exceptional
(108 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Residence

In-room safe, desk, blackout curtains, soundproofing

One Bedroom Residence

9.4 out of 10
Exceptional
(11 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Residence

In-room safe, desk, blackout curtains, soundproofing

Two Bedroom Residence

9.0 out of 10
Wonderful
(12 reviews)
  • City view
  • 70 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Three Bedroom Residence

In-room safe, desk, blackout curtains, soundproofing

Three Bedroom Residence

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 95 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Urban Twin

In-room safe, desk, blackout curtains, soundproofing

Urban Twin

9.4 out of 10
Exceptional
(13 reviews)
  • City view
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Urban Master Bath

In-room safe, desk, blackout curtains, soundproofing

Urban Master Bath

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Urban Balcony Queen

In-room safe, desk, blackout curtains, soundproofing

Urban Balcony Queen

9.0 out of 10
Wonderful
(4 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Bailey Suite

Bailey Suite

Bailey Suite

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Single Beds and 1 Single Sofa Bed

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About this property

Crystalbrook Bailey

Luxury hotel with 3 restaurants, 3-minute walk to Cairns Esplanade
Along with 3 restaurants, this smoke-free hotel has an outdoor pool and 3 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness center, self parking, and free use of bicycles are onsite.
Crystalbrook Bailey offers 217 air-conditioned accommodations with espresso makers and safes. Flat-screen televisions come with digital channels, first-run movies, and Netflix. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness center, and complimentary bicycles.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us they can't get enough of the helpful staff at Crystalbrook Bailey. During your stay, you're just a quick walk from Cairns Esplanade. Enjoy features like free WiFi in public areas, plus 3 restaurants and 3 bars.
  • Free WiFi
  • Grab something to eat at one of the 3 restaurants, or stop for a drink at one of the 3 bars/lounges
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym and complimentary bicycles
  • Guests have great things to say about the location and the overall condition of the property
  • Steps from Bulmba-ja Arts Centre and Cairns Night Markets
Crystalbrook Bailey offers its guests an outdoor pool, a 24-hour fitness center, and complimentary bicycles. There are 3 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces.

The luxury Crystalbrook Bailey also features tour/ticket assistance, a garden, and concierge services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Cairns hotel is smoke free.

CC's Bar & Grill - This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
Arte - This wine bar serves dinner only. Open select days.
Pachamama - This poolside cocktail bar serves dinner only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (AUD 12 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 3 restaurants

Restaurants on site

  • Arte
  • CC's Bar & Grill
  • Pachamama

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • First-run films
  • Flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1 percent for credit card payments
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 75 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 12 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Crystalbrook Bailey Hotel
Crystalbrook Bailey Cairns
Crystalbrook Bailey Hotel Cairns
Bailey a Crystalbrook Collection Hotel
Bailey a Crystalbrook Collection Hotel Residence

Crystalbrook Bailey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 710 out of 998 reviews
Rating 8 - Good. 202 out of 998 reviews
Rating 6 - Okay. 47 out of 998 reviews
Rating 4 - Poor. 22 out of 998 reviews
Rating 2 - Terrible. 17 out of 998 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Riza

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room is clean,spacious. Tea and coffee Nespresso very good. Gym and pool facilities very good. The food at the pool was very nice. Friendly service at reception and restaurant.
Stayed 5 nights in Nov 2025

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and was only here for 2 nights. All in all good experience
Stayed 2 nights in Nov 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities
Spotless room, friendly staff, great location
Stayed 1 night in Nov 2025

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend Crystalbrook Bailey for it’s convenient location, cleanliness and great customer service. Only downside would be the pool which is located in the restaurant and is quite small, the other pool is located in the residential building nextdoor to the hotel so is abit of a walk away.
Stayed 3 nights in Oct 2025

10/10 Excellent

Rainier

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay. The bed and pillows were very comfortable! And excellent service from the staff if I needed something. Great location — so close to the esplanade lagoon and marina. I highly recommend this hotel. There are 2 pools in the property and a sauna too!
Stayed 3 nights in Oct 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great room, location and check in and check out easy thanks to friendly staff
Stayed 1 night in Oct 2025

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities
Apartment room was amazing. Wish I’d stayed more than one night
Stayed 1 night in Oct 2025

10/10 Excellent

Graeme

Perfect in every way
Stayed 1 night in Oct 2025

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities
Excellent room and amenities. Staff were great. Loved the location, and the pool was fantastic.
Stayed 1 night in Oct 2025

4/10 Poor

kieran

Stayed 1 night in Oct 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was one of the best that I have had dealings with. They were very helpful.
Stayed 3 nights in Oct 2025

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Joanne

Travelled with partner
Liked: Amenities
The bed was utterly sumptuous and the toiletries were spa like. The reception staff were so helpful and accommodating- we were leant umbrellas when it rained and they arranged with housekeeping for our room to be cleaned at 10:30 am every morning so we could come back after lunch and relax. We stayed for 14 nights and could have happily stayed longer.
Stayed 14 nights in Oct 2025

10/10 Excellent

Melvin

Stayed 6 nights in Sep 2025

10/10 Excellent

Stewart, BLACK RIVER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb
Stayed 1 night in Oct 2025

10/10 Excellent

Marc, Quebec

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, friendly and welcoming staff. Loved it.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and clean. Comfortable bed.
Stayed 1 night in Oct 2025

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my last min emergency hotel for the last 2 nights of a 3 night stay in Cairns because the hotel I originally booked was substandard. So the Crystalbrook Bailey was WONDERFUL by comparison. Only downside was the room was extremely compact, but well organized. I wh preferred 2 big bedside tables and more space on the bathroom counter, but we made it work. Coffee maker was espresso only, but they had a kettle and I pack my own coffee, sweetnlow & powdered creamer, so we made it work. I loved being in a corner room on a high floor with floor to ceiling windows
Stayed 2 nights in Oct 2025

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was fine. The coffee machine rarely worked and in a place this size more than one machine is necessary. When the machine wasn’t available you had to purchase coffee from the bar. Everything else was fine.
Stayed 3 nights in Oct 2025

10/10 Excellent

Stewart, BLACK RIVER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful
Stayed 1 night in Oct 2025

8/10 Good

Suzanne

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
All good
Stayed 1 night in Oct 2025

10/10 Excellent

Pantea Etemad

Liked: Cleanliness, staff & service, property conditions & facilities
Onecof the best stays Ive ever had
Stayed 3 nights in Oct 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room & was in a beautiful condition on arrival. Highly recommend this accommodation.
Stayed 1 night in Oct 2025

10/10 Excellent

hatice

Stayed 6 nights in Oct 2025