Cairns Harbourside Hotel

4.0 star property

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Photo gallery for Cairns Harbourside Hotel

Outdoor spa tub
Terrace/patio
Breakfast, lunch served; local and international cuisine, pool views
One King & One Single Standard
Land view from property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk

Explore the area

View in a map
209-217 Esplanade, Cairns North, QLD, 4870
  • Place, Cairns Esplanade
    ‪1 min walk‬
  • Place, Cairns Esplanade Charles Street Parkland
    ‪3 min walk‬
  • Place, Cairns Base Hospital
    ‪8 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪5 min drive‬

Room options

Two Double Beds Premium Sea View

  • Sleeps 4

Two Double Beds Standard

  • Sleeps 4

King Standard Room

  • Sleeps 2

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(23 reviews)
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds

8.8 out of 10
Excellent
(18 reviews)
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds

8.8 out of 10
Excellent
(24 reviews)
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

King Bed Premium

8.4 out of 10
Very good
(11 reviews)
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Premium Room, 1 King Bed

8.6 out of 10
Excellent
(22 reviews)
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Premium Room, 2 Double Beds

8.8 out of 10
Excellent
(8 reviews)
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Premium Room, 2 Double Beds

8.6 out of 10
Excellent
(15 reviews)
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed with Sofa bed

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Superior Room, 1 King Bed with Sofa bed

  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Premium King Room

  • Sleeps 3

Premium King Room With Sofabed

  • Sleeps 4

Premium Twin Seafront

  • Sleeps 4

One Kind Bed Sea View Suite With Sofa Bed

  • Sleeps 4

Premium King Seafront

  • Sleeps 3

One Kingbed Suite With Sofa Bed

  • Sleeps 4

Two Double Beds Standard Sea View

  • Sleeps 4

King Bed Suite

  • Sleeps 3

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About this property

Cairns Harbourside Hotel

Waterfront hotel with a 24-hour business center and a 24-hour front desk
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas, free self parking, and a free shopping center shuttle are also provided. Other amenities include a snack bar/deli, a 24-hour business center, and a business center.
Cairns Harbourside Hotel offers 173 air-conditioned accommodations with MP3 docking stations and safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. A pillow menu is available. 108-cm LCD televisions come with premium digital channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Cairns Harbourside Hotel. During your stay, you're just a quick walk from Cairns Esplanade. Free WiFi in public areas, free self parking, and a free shopping center shuttle are available.
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Enjoy local and international cuisine at Harbourside Bar & Kitchen, a brasserie with ocean views
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes archery
  • Just a 4-minute walk from Cairns Esplanade and a 3-minute drive from Cairns Night Markets
  • Free shopping center shuttle service
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 3 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 2550 square feet (237 square meters) and includes conference space. An outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Cairns Harbourside Hotel. Limited free parking is available on a first-come, first-served basis.

This 4-star Cairns hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 9:30 AM.
Harbourside Bar & Kitchen - This poolside brasserie specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Natural Wine Bar - This poolside wine bar specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 4-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transport

  • Free shopping centre shuttle
  • Free uncovered self parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:30 AM for a fee: AUD 33 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Harbourside Bar & Kitchen
  • Natural Wine Bar

Things to do

  • Archery
  • Outdoor pool
  • TV in common areas

Family friendly

  • Changing table
  • Children's games
  • Fenced pool
  • High chair
  • In-room cot
  • In-room refrigerator
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,550 square feet of conference space
  • 24-hour business centre
  • 3 meeting rooms
  • Computer station

Outdoors

  • Garden
  • In a nature reserve
  • On the waterfront
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • No lift
  • Smooth flooring in public areas
  • Thin carpet in room
  • Tile flooring in public areas

More

  • 2 buildings
  • 7 floors
  • Banquet hall
  • Built in 1986
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 108-cm LCD TV with premium digital channels
  • MP3 dock

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 0.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 33 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of 0.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 9:00 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Free in-room WiFi has a 4-device limit. WiFi in public areas is also free and has a 4-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cairns Harbourside
Cairns Mercure
Cairns Mercure Harbourside
Harbourside Cairns
Mercure Cairns
Mercure Cairns Harbourside
Mercure Harbourside
Mercure Harbourside Cairns
Mercure Harbourside Hotel
Mercure Harbourside Hotel Cairns
Holiday Inn Cairns Harbourside Hotel
Holiday Inn Harbourside Hotel
Holiday Inn Cairns Harbourside

Cairns Harbourside Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 566 out of 1002 reviews
Rating 8 - Good. 298 out of 1002 reviews
Rating 6 - Okay. 96 out of 1002 reviews
Rating 4 - Poor. 26 out of 1002 reviews
Rating 2 - Terrible. 16 out of 1002 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Reception staff were excellent..cheerful and friendly..
Stayed 7 nights in Aug 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I'll be back

All of the staff were so helpful, friendly and nothing was too much trouble. I love the tropical decor and the pool was beautiful
Stayed 1 night in Sep 2025

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Wenying, Henderson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good. The only thing I didn’t like was the WIFI connection from our room, it was weak or none signal at all. We asked the front desk if we could get a different room or they could do something to help, twice we got answers that they would but it never happened
Stayed 3 nights in Sep 2025

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant hotel, great staff. Transport nearby.

Enjoyed our 3 day stay, room was comfortable and clean apart from the bathroom ceiling extraction vent that appeared dark , think dusty and a haven for mould to develop when not regularly cleaned. All staff were terrific. Food at the restaurant we had was tasty and well prepared. Plenty of nice areas in the grounds surrounding the hotel for relaxation. Neighbouring property had a workman outside our room creating horrendous noise from machine churning up huge tree trunks. No chance to continue to sleep in from tiredness that day as woken by horrendous loud noises then for hours. Hopefully a short term problem for guests once job is completed. Complimentary shuttle to Cairns night market area was appreciated.
Stayed 3 nights in Sep 2025

10/10 Excellent

DL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good affordable accomodation. The staff were helpful and very friendly.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jenny, Prospect

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful views. Friendly staff. Quiet. Very relaxing place to stay
Stayed 1 night in Sep 2025

8/10 Good

Mark

Liked: Staff & service
Stayed 4 nights in Aug 2025

8/10 Good

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room, helpful staff. Great dining area.
Stayed 4 nights in Sep 2025

10/10 Excellent

Phillip

Stayed 1 night in Aug 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff in EVERY department performed OVER & ABOVE my expectations. The BEST hotel I've ever stayed. In Reception, the housekeeping, the kitchen, the bar, the yard staff ... wherever I came in contact with STAFF, they more than met my needs ... and then asked if there was anything else they could do. And ALL so neatly and proudly wearing their Company Uniforms. I've travelled 10 years in a good variety of hotels. This one has age showing, but remains most comfortable. Room 627 is simply brilliant. It's in a great location, too - yes, the hotel is 3 k from the CBD, but oh, how lovely and quiet that makes it! Definitiely commendable - and I HAVE already recommended it to others. Job well done Cairns Harbourside Hotel staff. Thank you so much. Jackie O'Neill
Stayed 4 nights in Aug 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, helpful front desk, close to things to do
Stayed 2 nights in Aug 2025

10/10 Excellent

Laura

Stayed 2 nights in Aug 2025

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff. We enjoyed the facilities. Looking forward to returning.
Stayed 1 night in Aug 2025

4/10 Poor

Kathryn, San Diego

Liked: Cleanliness, staff & service
Room was nice, glad to have a bathtub. The hotel was at the far end of the Esplanade, a bit far to the central area of Cairns, - about a 25 min walk to Rusty's market, the Night Market, and the Lagoon. The shuttle bus was a nice touch, but the hours are limited. They were upgrading the wifi, which meant I had essentially no wifi for the four nights I spent there. Minor things that were quickly remedied - one morning at 7:30 am an alarm and loud speaker announced "Be ready to evacuate". I went down to the desk, it was a "false alarm". There was also a period one day when there was no hot water, as there was a water heater problem.
"upgrading" wifi
Shuttle hours
room view
Stayed 4 nights in Aug 2025

6/10 Okay

Fariba

Liked: Staff & service
I stayed in a sea view room, and the view was absolutely beautiful – definitely the highlight of the stay. However, a few things were missing that I would normally expect in a hotel of this level. There were no slippers provided, no small shampoo or conditioner, and no minibar in the room. The TV also didn’t support YouTube, which was a bit disappointing for in-room entertainment. Overall, the room itself and the view were excellent, but I think adding these small amenities would make the experience much more comfortable.
Stayed 5 nights in Aug 2025

8/10 Good

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities
Great boardwalk (2.5km) that leads to town along the ocean. Safe at all hours.
Stayed 3 nights in Aug 2025

10/10 Excellent

Vinayak

Stayed 4 nights in Aug 2025

10/10 Excellent

Carlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient location, friendly staff

Stayed twice on the same trip to Cairns with a couple of days in between. Great location, very close to hospital, but a short drive into town. On 2nd visit got upgraded room which was nice. Sip and Eats happy hours downstairs was nice although it was drizzly on 2nd visit. Didn't use other facilities as late in and early out.
Stayed 1 night in Jun 2025

10/10 Excellent

shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Early seamless check in and offsite gym. Beautiful view fepm ocean rrom and nice pool and patio area.
Stayed 1 night in Aug 2025

6/10 Okay

Siddharth

Travelled with family
Liked: Cleanliness, staff & service

Decent but needs updating

Location was good. The property is dated and needs modernisation.
Stayed 3 nights in Aug 2025

8/10 Good

danny

Business traveller
Liked: Cleanliness, staff & service, amenities
Rooms need updating, very old tv. Survey they could put a smart tv in. Shower is old goes hot and cold . Unsafe wiith hot water burning
Stayed 1 night in Aug 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice beds, nice pool, friendly staff. All round a nice hotel.
Stayed 1 night in Aug 2025

8/10 Good

Karl, Corrimal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025