2/10 Terrible
Freddy
Travelled with family
25 Jun 2025
Panorama Inn
This review is a mixed review I will explain reservations via hotels.com went great arrival and check in went great as well . Reception greets you well and treats you nice but as soon as you get there their object is to sale you tours. Their prices are a bit higher than the ones you can find on Viator app which I also recommend . Anyways we had our tours already reserved and did not buy anything from them . We also requested to add dates to our stay at our hotel they said yes it will be ok but came back with a price of 250 a night when we booked it was only 112 and they where not offering the same room which we had a view to the pyramids they wanted to give another room with no view at a higher price. Well we decided to look at hotels .com once more and saw they had the same room and the additional dates available for the same price so we booked it online once more . The following day we went on our tour and when we came back at the lobby we started talking about our day I sent my kids up to the room and wife and I stayed to tell them the we had made the bookings online and not direct to them they asked to make sure we picked the same room because they had the room booked already but we stated tha it was the same room . Ok we will check they said. By the time I got upstairs they had cancelled my reservation and made all other rooms unavailable to book only what they wanted now this booking was made with over 30 hours of difference from the time we told them . Mafia tactic
Freddy
Stayed 3 nights in Jun 2025