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Hotel Serra da Estrela

3.5 star property

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Photo gallery for Hotel Serra da Estrela

Treatment room
Front of property
LCD TV
Lounge
Lounge

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Gym
  • Bar
  • 24/7 front desk
  • Room service
  • Laundry
  • Pet-friendly

Explore the area

Map
Rua Mario Otoni Rezende, 160, Vila Capivari, Campos do Jordão, SP, 12460-000
  • Campos do Jordão Convention Center
    ‪3 min walk‬
  • Capivari Park
    ‪7 min walk‬
  • Elephant Hill Viewpoint
    ‪4 min drive‬

Room options

View all photos for Room (Nobre)

Room (Nobre)

Room (Nobre)

  • 32 sq m
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Beds

View all photos for Luxury Room

Luxury Room

Luxury Room

  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Room (Plus)

Standard Room (Plus)

Standard Room (Plus)

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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View from property

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  • Breakfast included
  • Spa
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4.3 out of 5, Excellent, (232)
The price is €221
for 1 room
includes taxes & fees
16 May - 17 May
Chris Park Hotel

About this property

Hotel Serra da Estrela

Family-friendly hotel with free breakfast and free valet parking
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free valet parking are also provided. Other amenities include a sauna, a business center, and a children's pool.
Hotel Serra da Estrela offers 78 accommodations with minibars and safes. LCD televisions come with cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include portable fans and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna, a fitness center, a children's pool, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Hotel Serra da Estrela, you're just a quick walk from Cadij Shopping Center. Free breakfast, free WiFi in public areas, and free valet parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, tour or ticket assistance, and a porter
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Steps from Cadij Shopping Center and Campos do Jordao Tennis Club
  • Dogs welcome for a fee (restrictions apply)
As a guest of Hotel Serra da Estrela, you'll find a children's pool, a sauna, a fitness center, and complimentary bicycles. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A business center and meeting rooms are available. A library, a terrace, and an arcade/game room are also featured at the family-friendly Hotel Serra da Estrela. Self parking and valet parking are free. A complete renovation of Hotel Serra da Estrela was completed in 2016.

This 3.5-star Campos do Jordão hotel is smoke free.

Guests are served free buffet breakfast daily from 7 AM to 11 AM.
Hotel Serra da Estrela has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Bicycle cleaning area
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Gym
  • Library
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool umbrellas
  • Terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Phone
  • Portable fan
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 20

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: BRL 100.00 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: BRL 100.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Serra da Estrela Campos do Jordao
Serra da Estrela Campos do Jordao
Hotel Serra da Estrela Hotel
Hotel Serra da Estrela Campos do Jordão
Hotel Serra da Estrela Hotel Campos do Jordão

Hotel Serra da Estrela Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 339 out of 468 reviews
Rating 8 - Good. 100 out of 468 reviews
Rating 6 - Okay. 21 out of 468 reviews
Rating 4 - Poor. 6 out of 468 reviews
Rating 2 - Terrible. 2 out of 468 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
overall very good. Surprised that the front desk did not speak any English, but still the staff was very nice. Also surprised that there is no ticket or document when I handed them the keys to the rental car. Usually you get a ticket or something proving you handed them your keys for the car. Again, overall very nice and loved the short distance to the main streets.
Stayed 1 night in Mar 2023

10/10 Excellent

Debora

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location, stunning architecture, awesome amenities and extremely friendly staff. We absolutely enjoyed our stay!
Stayed 1 night in Mar 2023

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and nice staff. Great breakfast. Our first room smelled of sewer so they gave us a new one which smelled much better. The kids play area was ok, needs to be refreshed.
Stayed 2 nights in Nov 2021

10/10 Excellent

Silvio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Hotel muito bom, Servico excelente, cafe manha ate as 11h no domingo e maravilhoso
Stayed 1 night in Dec 2019

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All fine but the restaurant

Everything was amazing but the restaurant was just vegan, making us getting around for eating
Stayed 3 nights in May 2019

10/10 Excellent

HECTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveller

Stayed 1 night in Jan 2019

10/10 Excellent

Geoff, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, staff were great. Great location. Really good facilities for families with young kids. We would have liked more options for breakfast.
Stayed 2 nights in Dec 2018

8/10 Good

luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Falta ar condicionado nos quartos!

O Hotel é muito bem localizado e com ótima infraestrutura. Porém os quartos são muito quentes e não possuem ar condicionado, apenas um ventilador de mesa. Isso fez com que tivéssemos que dormir de janela aberta (o que deixa o ambiente mais ruidoso) e o ventilador de mesa não é muito agradável, além de não refrigerar quase nada. Recomendamos avaliar a possibilidade de instalar ar condicionados. Obrigado
Stayed 2 nights in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boa localização

Hotel aconchegante e com bom atendimento. Localização perfeita.
Stayed 2 nights in Jan 2025

10/10 Excellent

Rosa Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Rodrigo

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

José Vagner

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima estadia hotel bem próximo ao centro …eles só não disponibilizam o check in antecipafo ,acredito que o hotel não estava cheio fora da temporada,no mais gosto muito e já me hospedei outras vezes
Stayed 2 nights in Nov 2024

8/10 Good

JOSE CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Jose Luiz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo hotel

Excelente Hotel, parabéns pelo acolhimento dos funcionários . Gostaria de voltar outras vezes.
Stayed 2 nights in Nov 2024

8/10 Good

atushi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel bem localizado e atendimento correto

Stayed 2 nights in Nov 2024

10/10 Excellent

Maria do Carmo

Liked: Cleanliness, staff & service, property conditions & facilities
Muito bom

10/10 Excellent

HEBERTH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Momentos de descanso, de lazer e excelente atendim

É a segunda vez que nos hospedamos no Serra da Estrela é mais uma vez foi excelente
Stayed 3 nights in Nov 2024

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel muito bom mas demos azar

O Hotel é muito bom, super bem localizado, fazíamos tudo a pé, café da manhã muito bom. Eu só tive azar dessa vez pois havia uma excursão de mais de 100 jovens no hotel, que passaram a noite inteira correndo pelos corredores e gritando o que incomodou muito e na primeira noite não conseguimos dormir ( e olha que tem que fazer muito barulho pra atrapalhar nosso sono).. a ponto de termos que ligar algumas vezes na recepção e até sair no corredor e pedir que o barulho fosse minimizado.. no outro dia a gerência do hotel conversou com os organizadores que vieram falar conosco e não se repetiu na noite posterior.
Stayed 2 nights in Nov 2024

8/10 Good

Athanassios

Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Renato

Stayed 2 nights in Oct 2024

10/10 Excellent

Rosana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel perfeito

otima hotel
Stayed 1 night in Oct 2024