Hotel Serra da Estrela

3.5 star property

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Room options

View all photos for Standard Room (Plus)

Standard Room (Plus)

Standard Room (Plus)

8.6 out of 10
Excellent
(14 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Luxury Room

Luxury Room

Luxury Room

8.8 out of 10
Excellent
(15 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Room (Nobre)

Room (Nobre)

Room (Nobre)

10.0 out of 10
Exceptional
(3 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 Queen Bed and 2 Single Beds

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About this property

Hotel Serra da Estrela

Family-friendly hotel with free breakfast and free valet parking
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free valet parking are also provided. Other amenities include a sauna, massage/treatment rooms, and a business center.
Hotel Serra da Estrela offers 78 accommodations with minibars and safes. LCD televisions come with cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include portable fans and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna, a fitness center, a children's pool, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include deep-tissue massages, hot stone massages, and sports massages.
During your stay at Hotel Serra da Estrela, you're just a quick walk from Cadij Shopping Center. Free breakfast, free WiFi in public areas, and free valet parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, tour or ticket assistance, and a porter
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Steps from Cadij Shopping Center and Campos do Jordao Tennis Club
  • Dogs welcome for a fee (restrictions apply)
As a guest of Hotel Serra da Estrela, you'll find a children's pool, a sauna, a fitness center, and complimentary bicycles. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A business center and meeting rooms are available. Spa services, a library, and a terrace are also featured at the family-friendly Hotel Serra da Estrela. Self parking and valet parking are free. A complete renovation of Hotel Serra da Estrela was completed in 2016.

This 3.5-star Campos do Jordão hotel is smoke free.

Guests are served free buffet breakfast daily from 7 AM to 11 AM.
Hotel Serra da Estrela has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Bicycle cleaning area
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Gym
  • Library
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2004
  • Renovated entire property - 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Phone
  • Portable fan
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 20

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: BRL 100.00 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: BRL 100.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Serra da Estrela Campos do Jordao
Serra da Estrela Campos do Jordao
Hotel Serra da Estrela Hotel
Hotel Serra da Estrela Campos do Jordão
Hotel Serra da Estrela Hotel Campos do Jordão

Hotel Serra da Estrela Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 374 out of 512 reviews
Rating 8 - Good. 108 out of 512 reviews
Rating 6 - Okay. 22 out of 512 reviews
Rating 4 - Poor. 6 out of 512 reviews
Rating 2 - Terrible. 2 out of 512 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mattress was terrible!
Stayed 1 night in May 2025

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
overall very good. Surprised that the front desk did not speak any English, but still the staff was very nice. Also surprised that there is no ticket or document when I handed them the keys to the rental car. Usually you get a ticket or something proving you handed them your keys for the car. Again, overall very nice and loved the short distance to the main streets.
Stayed 1 night in Mar 2023

10/10 Excellent

Debora

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location, stunning architecture, awesome amenities and extremely friendly staff. We absolutely enjoyed our stay!
Stayed 1 night in Mar 2023

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and nice staff. Great breakfast. Our first room smelled of sewer so they gave us a new one which smelled much better. The kids play area was ok, needs to be refreshed.
Stayed 2 nights in Nov 2021

10/10 Excellent

Silvio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Hotel muito bom, Servico excelente, cafe manha ate as 11h no domingo e maravilhoso
Stayed 1 night in Dec 2019

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All fine but the restaurant

Everything was amazing but the restaurant was just vegan, making us getting around for eating
Stayed 3 nights in May 2019

10/10 Excellent

HECTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

4/10 Poor

Verified traveller

Stayed 1 night in Jan 2019

10/10 Excellent

Geoff, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, staff were great. Great location. Really good facilities for families with young kids. We would have liked more options for breakfast.
Stayed 2 nights in Dec 2018

6/10 Okay

LUIS ALBERTO

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Não recomendo

Não recomendo, pelo valor da diária e café da manhã nota 4, quartos sem ar condicionado
Stayed 1 night in Sep 2025

10/10 Excellent

Joao

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Lindo e com comida diferenciada

Excelente! localização, atendimento, limpeza, quarto. A comida é um diferencial, não sou vegetariana mas adorei a experiência.
Stayed 1 night in Sep 2025

10/10 Excellent

EDUARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Jairo C dos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Foi muito receptivo e aconchegante o hotel
Stayed 2 nights in Aug 2025

8/10 Good

Masahiro

Liked: Cleanliness, staff & service, property conditions & facilities
Muito bom o atendimento.
Stayed 1 night in Aug 2025

8/10 Good

RAUL ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente, porém café da manhã extremamente vegano

A estadia foi muito boa, estrutura excelente, quartos limpos, funcionários atenciosos. Ponto negativo: o café da manhã é extremamente vegano (salsicha de soja, mortadela de soja, etc.), tendo poucas opções não veganas, isso deixou muito a desejar.
Stayed 1 night in Aug 2025

10/10 Excellent

André Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hospedagem satisfatória

O quarto standard luxo é bom. Confortável. Pegamos um com uma vista bonita. O lado ruim é que se esquentar o quarto fica quente. Poderiam colocar pelo menos um ventilador de teto. O hotel é ótimo e muito bonito! O café da manhã é bom. Poucas opções não veganas. Poderiam pelo menos colocar mais um tipo de queijo. Gostamos muito. Nosso pet tbm foi muito bem tratado. Ótima localização!
Stayed 5 nights in Aug 2025

10/10 Excellent

Egídio

Stayed 4 nights in Jul 2025

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo hotel e muito bem localizado. Café da manhã com qualidade e muitas variedades. Espaços comuns amplos e agradáveis.
Stayed 2 nights in Jul 2025

10/10 Excellent

JOHN

Stayed 1 night in Jul 2025

10/10 Excellent

Bruno

Stayed 3 nights in Jul 2025

10/10 Excellent

Gerson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Muito bom

Hotel muito bom, excelente localização, limpo, renovado, algumas ressalvas que não implicam nas avaliações, colchão muito duro e cardápio excessivamente direcionado ao veganismo .
Stayed 1 night in Jul 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mario Loureiro

Incrivel, excelente hotel e funcionarios sempre cordiais
Stayed 2 nights in Jun 2025