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Pousada Portal da Serra

3.0 star property

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Superior Double Room
Front of property
View from property
24-inch LCD TV with satellite channels, TV
24-inch LCD TV with satellite channels, TV

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • 24/7 front desk

Explore the area

View in a map
reginaldo carneiro lobo, 38 vila loli, carneiro lobo, 38 campos do jordao sp, Campos do Jordão, SP, 12460-000
  • Place, Campos do Jordão City Gate
    ‪1 min walk‬
  • Place, Tarundu Park
    ‪3 min drive‬
  • Place, Capivari Park
    ‪9 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room

Free WiFi, bed sheets

Standard Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Quadruple Room

Free WiFi, bed sheets

Standard Quadruple Room

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds OR 1 Double Bed and 1 Single Bunk Bed

View all photos for Comfort Double Room

Comfort Double Room

Comfort Double Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Triple Room

Free WiFi, bed sheets

Comfort Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Comfort Quadruple Room

Comfort Quadruple Room

Comfort Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds OR 1 Double Bed and 1 Single Bunk Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Triple Room

Free WiFi, bed sheets

Superior Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Superior Quadruple Room

Free WiFi, bed sheets

Superior Quadruple Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds OR 1 King Bed and 1 Single Bunk Bed

View all photos for Premium Room

Premium Room

Premium Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Free WiFi, bed sheets

Family Room

  • 2 bedrooms
  • Sleeps 7
  • 1 Double Bed, 1 Single Bunk Bed, 1 Single Trundle Bed and 1 Single Bed

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About this property

Pousada Portal da Serra

A 24-hour front desk, free breakfast, and free valet parking are available at this smoke-free pousada. WiFi in public areas is free. Housekeeping is available on request.
Pousada Portal da Serra offers 20 accommodations. 24-inch LCD televisions come with satellite channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered on request and change of towels can be requested.
During your stay at Pousada Portal da Serra, you're just a quick walk from Campos do Jordão City Gate. Free breakfast, free WiFi in public areas, and free valet parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking
  • Steps from Campos do Jordão City Gate and a 3-minute drive from Baden Baden Brewery
Free breakfast is served daily. Public spaces have free WiFi. Valet parking is free.

This 3-star Campos do Jordão pousada is smoke free.

Guests are served free buffet breakfast daily from 7:30 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free valet parking on site
  • Limited on-site valet parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM

Conveniences

  • 24-hour front desk

Guest services

  • Change of towels on request
  • Housekeeping on request
  • Proposal/romance packages

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 24-inch LCD TV with satellite channels

More

  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for BRL 200.0 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: BRL 200.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.

Property is also known as

Portal Da Serra Brazil
Pousada Campos de Paiva
Pousada Portal da Serra Pousada (Brazil)
Pousada Portal da Serra Campos do Jordão
Pousada Portal da Serra Pousada (Brazil) Campos do Jordão

Pousada Portal da Serra Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 94 out of 172 reviews
Rating 8 - Good. 44 out of 172 reviews
Rating 6 - Okay. 24 out of 172 reviews
Rating 4 - Poor. 10 out of 172 reviews
Rating 2 - Terrible. 0 out of 172 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Jul 2024

6/10 Okay

Arleise

Stayed 2 nights in Jul 2024

8/10 Good

Felipe

Liked: Cleanliness, staff & service, amenities
Sim Faltou algumas coisas no quarto maisnos tratarsm bem
Stayed 3 nights in Dec 2025

6/10 Okay

Angela

Liked: Cleanliness, staff & service
Café da manhã delicioso, mas é uma pousada bem simples, para quem tem dificuldades de locomoção como eu é um pouco complicado. Mas bom custo beneficio.
Stayed 1 night in Dec 2025

8/10 Good

Juliano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cardapio fresco, porem com pouca variedades e os sucos disponibilizados são artificiais.
Stayed 1 night in Dec 2025

10/10 Excellent

Raimunda

Liked: Cleanliness, staff & service, amenities
Fui muito bem recebida pelo Davi . A pousada é simples, porem com quarto bem cheiroso, amplo. Chuveiro esquenta bem e rapido. Lençois de cama e cama excelente. O cafe da manha simples porem muito gostoso. No periodo da tarde eles deixam bolo e cafe no refeitório. Achei muito bacana. O unico ponto a menos foi pela localização do meu quarto q tava distante da recepcao e tive q subir escadas e rampas. Mas o restante foi muito bom. Bem em frente ao portal da cidade q tem os enfeites e iluminacao de natal ! Valeu muito a pena ter me hospedado ! Tb achei bem organizados!
Stayed 1 night in Dec 2025

10/10 Excellent

José Edson da Silva

Liked: Cleanliness, staff & service, amenities
Atendimento, alimentação, limpeza toda acomodação.
Stayed 1 night in Dec 2025

10/10 Excellent

Thatielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Café da manhã maravilhoso, estadia incrível e o atendimento? MARAVILHOSOOO..
Stayed 1 night in Dec 2025

6/10 Okay

Deny

Disliked: Staff & service, property conditions & facilities, room comfort
Instalações antigas e muitas escadas.
Stayed 2 nights in Dec 2025

8/10 Good

Nibia

Travelled with family
Liked: Cleanliness, staff & service
O ponto negativo é a falta de acessibilidade, pois só há escadas. Do resto é uma boa pousada.
Stayed 1 night in Dec 2025

10/10 Excellent

Anderson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Local ótimo, quarto limpo única coisa poderia ter ar condicionado. Café da bom e ótimo atendimento.
Stayed 1 night in Dec 2025

10/10 Excellent

Elen Mara

Liked: Cleanliness, staff & service, amenities
Quarto bem aconchegante
Stayed 2 nights in Dec 2025

10/10 Excellent

Francisco

Stayed 1 night in Nov 2025

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O café muito bom, tudo muito gosto e frequinho. Atendimento excelente. Localização muito boa. Ótimo custo benefício.
Stayed 2 nights in Nov 2025

10/10 Excellent

Anderson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo maravilhoso, voltarei mais vezes
Stayed 2 nights in Nov 2025

10/10 Excellent

Antonio Viana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo cafe da manhã
Stayed 1 night in Sep 2025

10/10 Excellent

Leandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pousada muito aconchegante, boa localização, ideal para usufruir com a família, nota 10
Stayed 2 nights in Sep 2025

8/10 Good

MARINA COSTA NASCIMENTO

Liked: Cleanliness, staff & service, property conditions & facilities
A estadia valeu a pena, o lugar é simples, porém tudo arrumadinho. No café da manhã eles fazem ovos mexidos na hora.
Stayed 1 night in Aug 2025

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impecável!!! Os funcionários super simpáticos, quarto limpinho e cheiroso, café da manhã maravilhoso!!
Stayed 1 night in Aug 2025

8/10 Good

Adnan

Liked: Staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Priscylla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atendeu muito bem custo- beneficio. Cama confortável, Tv, frigobar no quarto. Wc limpo, água quentíssima Ótimo café da manhã.
Stayed 1 night in Jul 2025

10/10 Excellent

Kaique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Legal!

Legal! A pousada fica ao lado do portal de Campos do Jordão, o que é positivo por um lado e negativo por outro, já que fica um pouco longe do centro. O café da manhã é bom; os funcionários bem receptivos…voltaria.
Stayed 1 night in Jun 2025

6/10 Okay

Julio

Stayed 1 night in Jun 2025

8/10 Good

Mateus

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2025

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eu simplesmente amei tudo A pousada está todo reformada Atendimento excelente Nada a reclamar
Stayed 2 nights in Jun 2025