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Santuario Palace Hotel

2.5 star property

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Photo gallery for Santuario Palace Hotel

A room with large windows offering a view of a historic building with domes and arches. There is a round table with chairs and a hanging light fixture. The logo of the Santuário Palace Hotel is visible.
A restaurant with a bar area, multiple tables and chairs, and a staircase leading to an upper level.
The exterior of a hotel named 'SANTAPOLATEL' with a modern architectural design, featuring balconies and a clear sky.
A bar area with shelves of bottles, a cash register, and snack dispensers.
A swimming pool with clear blue water, surrounded by a modern building with glass doors and walls.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Av. Getúlio Vargas 501, Aparecida, SP, 12570-000
  • Place, Basilica of the National Shrine of Our Lady of Aparecida
    ‪2 min walk‬
  • Place, Aparecida Walkway
    ‪3 min walk‬
  • Place, Matriz Basílica Nossa Senhora da Conceição Aparecida (Basílica Velha)
    ‪10 min walk‬

Room options

View all photos for Standard Double Room

A hotel room with three single beds, each with a white mattress and pillows, a wooden headboard, and a small bedside table with a lamp.

Standard Double Room

7.8 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Triple Room (3 Solteiro)

A hotel room with three single beds, each with a white mattress and pillows, a wooden headboard, and a small bedside table with a lamp.

Standard Triple Room (3 Solteiro)

  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Standard Quadruple Room (4 Solteiro)

A hotel room with three single beds, each with a white mattress and pillows, a wooden headboard, and a small bedside table with a lamp.

Standard Quadruple Room (4 Solteiro)

  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Standard Quadruple Room

A hotel room with three single beds, each with a white mattress and pillows, a wooden headboard, and a small bedside table with a lamp.

Standard Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Triple Room

A hotel room with three single beds, each with a white mattress and pillows, a wooden headboard, and a small bedside table with a lamp.

Standard Triple Room

7.8 out of 10
Good
(10 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 6
  • Free Wi-Fi

Room

  • Sleeps 6
  • Free Wi-Fi

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About this property

Santuario Palace Hotel

This smoke-free hotel features 2 outdoor pools, a restaurant, and a fitness center. Free continental breakfast, free WiFi in public areas, and a free manager's reception are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
Santuario Palace Hotel offers 200 air-conditioned accommodations with laptop-compatible safes. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers.
2 outdoor swimming pools are on site along with a sauna and a fitness center.
During your stay at Santuario Palace Hotel, you're just a quick walk from Vale do Paraíba. Free breakfast, free WiFi in public areas, and a free manager's reception are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Valet parking and self parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Amenities include a front-desk safe, an elevator, and a terrace
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Steps from Vale do Paraíba and Bontur Aerial Cable Cars
  • Dogs welcome for a fee
As a guest of Santuario Palace Hotel, you'll find 2 outdoor swimming pools, a sauna, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

A terrace, a vending machine, and a front-desk safe are also featured at Santuario Palace Hotel. For a fee, parking is available.

This Aparecida hotel is smoke free.

Guests are served free continental breakfast daily from 6:00 AM to 9:00 AM. The hotel hosts a free manager's reception daily.
Santuario Palace Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (BRL 30 per day)
  • Uncovered parking on site (BRL 30 per day)
  • Uncovered valet parking on site (BRL 30 per day)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Gym
  • Sauna
  • Steam room

Family friendly

  • 2 outdoor pools
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

More

  • Air conditioning
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: BRL 50.00 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: BRL 30 per day
  • Uncovered valet parking fee: BRL 30 per day
  • Nearby parking fee: BRL 30 per day (984 ft away)
  • Pet fee: BRL 50.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.

Property is also known as

SANTUARIO PALACE HOTEL Hotel
SANTUARIO PALACE HOTEL Aparecida
SANTUARIO PALACE HOTEL Hotel Aparecida

Santuario Palace Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 110 out of 271 reviews
Rating 8 - Good. 67 out of 271 reviews
Rating 6 - Okay. 49 out of 271 reviews
Rating 4 - Poor. 33 out of 271 reviews
Rating 2 - Terrible. 12 out of 271 reviews

7.4/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Séfora

Liked: Cleanliness, staff & service, amenities
Good place.
Stayed 1 night in May 2023
Verified review

10/10 Excellent

LORIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Basilica and everything near by.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

JOSE ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Feb 2026
Verified review

2/10 Terrible

Luciana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tanto o quarto quanto todas as dependências do hotel estavam sujas. Chãos, paredes, elevador, nada estava minimamente limpo. Nos quartos foi pior, pq os lençóis, travesseiros, absolutamente encardidos, com grandes manchas amarelas e visivelmente sujos. Resumindo, nem que tenha estadia grátis, me hospedo ali novamente.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gostei muito da estadia no hotel. Bem cuidado, mas sugiro ao hotel um pouco mais de atenção na limpeza do banheiro pois o tapete é a toalha de mão não tinham sido trocados.
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Denilson

Liked: Staff & service
O hotel não tem manutenção, não reparos nem melhorias para atender ao cliente. Portas danificadas, banheiro com assento do vaso ruim. Por estar em um dos melhores pontos deveriam dar atenção e revitalizar o prédio.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

FELIPE R

Liked: Cleanliness, staff & service, amenities
Excelente opção! Localização privilegiada, o hotel é excelente em todos os quesitos, desde o atendimento até a limpeza.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Hudson

Liked: Staff & service
Atendimento da recepção bom, o pessoal estava sempre disponível para ajudar, porém na parte do café da manhã tinha bichinhos e mosca em cima de frutas e pães. Por ter sido no início da semana, não estavam servindo tapioca pois informaram que seria só final de semana. O jantar era caro e sem opções. O ar condicionado tava gelando bem. Não era cama de casal e sim duas de solteiros juntas.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Dorvan

Liked: Staff & service, amenities
As piscinas, os atendimentos
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Thiara

Liked: Cleanliness, staff & service, amenities
Comodidade e equipe.
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Maria Aparecida Amaral

Disliked: Cleanliness, amenities
O quarto mal cuidado, com aparência ruim (suja) e janela dando para uma outra parede. Soubemos que havia outros quartos melhores, mas não nos foi oferecido.
Stayed 3 nights in Dec 2025
Verified review

4/10 Poor

Whaytney

Disliked: Cleanliness, staff & service, amenities
Banheiro muito velho e fronhas não limpas.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Glaucio

Liked: Cleanliness, staff & service, amenities
O hotel tem uma instalação muito agradável, com dois bares com piscinas e música só vivo em determinados horários. Porém, as instalações dos quartos necessita de correções devido ao desgaste do tempo. Exemplo: a porta do banheiro está estufada e descascando; a porta blindex do box, não fica fechada, falta um sistema de trança, ela se abre respingando d'água a parte de fora.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Nilza

Liked: Cleanliness, staff & service, amenities
O quarto impecável, café da manhã maravilhoso e toda a equipe muito prestativa! Recomendo a todos !
Stayed 3 nights in Nov 2025
Verified review

4/10 Poor

Josue

Disliked: Cleanliness, staff & service, amenities
- Quarto com mofo no teto do banheiro - Banheiro sem saboneteira - Tomadas sem funcionar - Colchão mole com travesseiro ruim
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

Gisele

Disliked: Cleanliness, staff & service, amenities
Bom dia! Primeiro colocaram nós em um quarto com as paredes todas manchadas. Tivemos que pagar 100,00 a mais para mudarmos de quarto. Não peguem esse hotel aqui pelo aplicativo. Eles desmerecem demais. Quarto sujo, papel higiênico da pior qualidade. Toalhas velhas e finas de tanto uso. Café da manhã ruim, somente uma opção para passar no pão. Margarina da pior qualidade. Hotel no geral muito sujo, elevadores extremamente sujos, chão sujo, o corredor do quarto que estamos instalados fedia carniça, como se tivesse um animal morto por perto, refeitório sujo, mesas com marcas de gordura antiga, porta pratos das mesas com crostas de gordura. Funcionários, TODOS, de mal humor, com a cara feia. Somente os da recepção que não são tal mal humorados. Mas ainda sim poderiam ser mais gentis. Único lugar limpo, área da piscina. Não recomendo, só é bonito por fora. Por dentro é terrivelmente sujo e mal cuidado.
Stayed 2 nights in Nov 2025
Verified review

4/10 Poor

Renato

Disliked: Cleanliness, staff & service, amenities
Quarto mal cuidado e velho antigo, comida ruim, cafe da manha o pior que eu ja vi. Equipe sem educação e sem respeito, hotel sujo.... nao recomendo a ninguém....
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

William

Disliked: Cleanliness, amenities
Quarto com cheiro horrível que vinha do banheiro. Toalhas velhas, muita sujeira na janela do banheiro com dezenas de restos de sabonetes velhos que não devem nunca ter limpado ali. Assim que chegamos fomos mal atendidos no balcão da recepção mas o pessoal da noite era muita mais profissionais e educados. Estacionamento apertado, hotel no geral parece meio inacabado, tipo casa de praia com restos de coisas nos cantos, nada combina com nada. Não tomei café da manhã, apesar de incluído, então não posso opinar. A vista é muito boa, de frente para o santuário, dá pra ir andando, esse acho que é o único ponto positivo.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Agnaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O café da manhã é muito bom e sem falar da agilidade do atendimento do pessoal é muito ótimo.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reservei um quarto triplo para três adultos e um bebê. Como eles não tinham berço, nos colocaram em um quarto quádruplo sem nem mesmo pedirmos, o que nos ajudou muito. O hotel conta com estacionamento, piscina, uma brinquedoteca pequena que ajuda a quebrar o galho e um café da manhã simples mas suficiente. Localização excelente, de frente pra Basílica. Obrigada!
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Valéria

Liked: Staff & service, property conditions & facilities, room comfort
Vista maravilhosa! Café da manhã bem servido Deixa a desejar no conforto. Mas a vista e localização vale a pena.
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Jose Carlos

Liked: Staff & service
Disliked: Cleanliness
Falta limpeza nos elevadores e as condições de higiene no café da manhã deixa bastante a desejar.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, room comfort
Área de lazer ótima , restaurante do hotel muito bom. Localizacao é muito boa.. Quartos um pouco antigo, o chuveiro estava vazando por todos os lados. Mas no geral é um bom hotel
Stayed 2 nights in Sep 2025
Verified review

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Abaixo da média

Não equivale as fotos do anúncio.
Stayed 2 nights in Aug 2025
Verified review

6/10 Okay

MICHELLY

Disliked: Cleanliness
O hotel é muito bem localizado para quem vai ao Santuário, porém a limpeza deixa muito a desejar, nosso quarto não foi limpo nenhum dia, as áreas comuns do hotel também estavam bem sujas. O café da manhã encerra muito cedo e as opções são bem poucas. Enfim, a única coisa que destoa é o atendimento, os funcionários são bem legais!
Stayed 2 nights in Aug 2025