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AVA Resort Cancun - All Inclusive

5.0 star property
VIP Access

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Photo gallery for AVA Resort Cancun - All Inclusive

View from room
Creator video - submitted by Second Chapter Nomad
View from room
6 outdoor pools, pool umbrellas
Room, 2 Queen Beds, Oceanfront

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Blvd. Kukulcán 25.3, Zona Hotelera, Cancun, QROO, 77500
  • Place, Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Place, Riviera Cancun Golf Resort
    ‪17 min walk‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪14 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Room, 2 Queen Beds, Oceanfront

Room, 2 Queen Beds, Oceanfront

Room, 2 Queen Beds, Oceanfront

9.0 out of 10
Wonderful
(27 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Ocean view

View all photos for Suite, 2 Bedrooms (Panoramic, King & King)

View from room

Suite, 2 Bedrooms (Panoramic, King & King)

  • 123 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Ocean view

View all photos for F&F Sundeck Suite

F&F Sundeck Suite | Terrace/patio

F&F Sundeck Suite

9.0 out of 10
Wonderful
(9 reviews)
  • 59 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds
  • Ocean view

View all photos for Panoramic Suite, 2 Bedrooms

View from room

Panoramic Suite, 2 Bedrooms

  • 122 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 1 King Bed
  • Ocean view

View all photos for Suite, Oceanfront (F&F)

Suite, Oceanfront (F&F) | View from room

Suite, Oceanfront (F&F)

9.0 out of 10
Wonderful
(6 reviews)
  • 57 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds
  • Ocean view

View all photos for Suite, 1 Bedroom (Penthouse)

Suite, 1 Bedroom (Penthouse)

Suite, 1 Bedroom (Penthouse)

  • 126 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Ocean view

View all photos for Suite, Oceanfront (Central)

Free minibar, in-room safe, desk, blackout curtains

Suite, Oceanfront (Central)

10.0 out of 10
Exceptional
(1 review)
  • 155 sq m
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds
  • Ocean view

View all photos for Suite, 2 Bedrooms, Oceanfront (Gala)

Suite, 2 Bedrooms, Oceanfront (Gala)

Suite, 2 Bedrooms, Oceanfront (Gala)

  • 126 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 1 King Bed
  • Ocean view

View all photos for Room, Oceanfront (Couples)

Room, Oceanfront (Couples)

Room, Oceanfront (Couples)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed
  • Ocean view

View all photos for Oceanfront King Accesible

Free minibar, in-room safe, desk, blackout curtains

Oceanfront King Accesible

  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Ocean view

View all photos for Room, Oceanfront (Central)

Free minibar, in-room safe, desk, blackout curtains

Room, Oceanfront (Central)

10.0 out of 10
Exceptional
(1 review)
  • 54 sq m
  • Sleeps 2
  • 1 King Bed
  • Ocean view

View all photos for Panoramic Suite, 3 Bedrooms

Free minibar, in-room safe, desk, blackout curtains

Panoramic Suite, 3 Bedrooms

  • 167 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 Queen Bed and 2 King Beds
  • Ocean view

View all photos for Panoramic Suite, 4 Bedrooms

Free minibar, in-room safe, desk, blackout curtains

Panoramic Suite, 4 Bedrooms

  • 166 sq m
  • 4 bedrooms
  • Sleeps 12
  • 1 Double Sofa Bed, 2 Queen Beds and 2 King Beds
  • Ocean view

View all photos for Suite, 1 Bedroom, Oceanfront (Gala)

View from room

Suite, 1 Bedroom, Oceanfront (Gala)

  • 86 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Ocean view

View all photos for Room, 1 King Bed with Sofa bed, Oceanfront

Free minibar, in-room safe, desk, blackout curtains

Room, 1 King Bed with Sofa bed, Oceanfront

9.4 out of 10
Exceptional
(46 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Ocean view

View all photos for Suite, 2 Bedrooms (Penthouse)

Suite, 2 Bedrooms (Penthouse) | Living area

Suite, 2 Bedrooms (Penthouse)

  • 168 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed
  • Ocean view

Double Room Deluxe with Sea View

8.0 out of 10
Very good
(3 reviews)
  • 43 sq m
  • Sleeps 4

Quadruple Room Deluxe with Sea View

8.0 out of 10
Very good
(1 review)
  • 43 sq m
  • Sleeps 4

Double Suite Superior with Sea View

  • 46 sq m
  • Sleeps 2

Double Suite Superior with Sea View

  • 55 sq m
  • Sleeps 2

Family Suite -5 guests- Superior with Sea View

  • 57 sq m
  • Sleeps 5

Family Suite -5 guests- Superior with Sea View

  • 59 sq m
  • Sleeps 5

Double Suite Luxury With Sea View

  • 84 sq m
  • Sleeps 2

Family Suite -6 guests- Luxury with Sea View

  • 127 sq m
  • Sleeps 6

Quadruple Suite Luxury with Sea View

  • 124 sq m
  • Sleeps 4

Family Suite -6 guests- Luxury with Sea View

  • 124 sq m
  • Sleeps 6

Family Suite -8 guests- Luxury with Sea View

  • 167 sq m
  • Sleeps 8

Family Room -8 Guests- Luxury With Sea View

  • 167 sq m
  • Sleeps 12

Family Room -6 guests- Luxury with Sea View

  • 155 sq m
  • Sleeps 6

Family Suite -6 guests- Luxury with Sea View

  • 170 sq m
  • Sleeps 6

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About this property

AVA Resort Cancun - All Inclusive

Luxury resort on the beach, with 6 outdoor pools
Catch some rays at the beach or spend the day relaxing at AVA Resort Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 14 restaurants. Change of towels is available on request.
AVA Resort Cancun - All Inclusive offers 1622 air-conditioned accommodations, which are accessible via exterior corridors and feature outdoor private hot tubs and tablet computers. 65-inch LED televisions come with cable channels and pay movies. Espresso makers and free minibar items are provided. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, and hair dryers.

This Cancun resort provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 10 treatment rooms. Services include deep-tissue massages, sports massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.
During your stay at AVA Resort Cancun - All Inclusive, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Features include free breakfast, free WiFi in public areas, and free valet parking.
  • Free full breakfast served daily
  • Free WiFi (speed: 25+ Mbps)
  • Free valet parking
  • Drinking and dining options include 14 restaurants, 2 coffee shops/cafes, 2 swim-up bars, and 2 poolside bars
  • Splash around at the free water park or swim in the 6 outdoor pools
  • Indulge with massages, hydrotherapy, or body treatments at the spa
  • Services include a kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym and kayaking
  • 8 minutes by car from Riviera Cancun Golf Resort and 12 minutes from Delfines Beach
Some rates at AVA Resort Cancun - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of AVA Resort Cancun - All Inclusive, you'll find a full-service spa, a complimentary water park, and 6 outdoor swimming pools. There are 14 restaurants and 2 coffee shops/cafes on site. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 4 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi.

A children's pool, a nightclub, and a fitness center are also featured at the luxury AVA Resort Cancun - All Inclusive. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Cancun resort.

Guests are served free full breakfast daily from 7:00 AM to noon.
AVA Resort Cancun - All Inclusive has 14 restaurants on site.
Late night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at AVA Resort Cancun - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Cooking
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered valet parking on site
  • Limited on-site valet parking

Food and drink

  • Free full breakfast available daily 7:00 AM to noon
  • 14 restaurants
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 swim-up bars
  • 4 bars/lounges

Things to do

  • 18-hole adjacent golf course
  • 5 outdoor pickleball courts
  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Paddleboard
  • Shopping centre

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • Area rugs in public areas
  • No lift
  • Tile flooring in public areas
  • Tile flooring in room

More

  • 2 buildings
  • 9 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2024
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch LED TV with cable channels
  • Pay films
  • Tablet computer

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free stocked minibar
  • Meal delivery service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at AVA Resort Cancun - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector and outdoor lighting
Front desk staff will greet guests on arrival at the property.
Property Registration Number 005-007-004237/2025

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

AVA Resort Cancun - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 480 out of 843 reviews
Rating 8 - Good. 155 out of 843 reviews
Rating 6 - Okay. 101 out of 843 reviews
Rating 4 - Poor. 47 out of 843 reviews
Rating 2 - Terrible. 60 out of 843 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

4/10 Poor

Michael ji

Disliked: Staff & service
Stayed 3 nights in Oct 2025

10/10 Excellent

Mayra A

Liked: Cleanliness, staff & service, property conditions & facilities
Great place! The staff are extremely friendly and helpful, which made the stay even better. If I had to point out one small thing, it would be the breakfast options — they weren’t quite as good as the dinner, which was excellent. Overall, a wonderful experience, and I’ll definitely be coming back!
Stayed 3 nights in Oct 2025

2/10 Terrible

Otto, MIAMI

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Buffet north , charcuteria server have bad actitud to all client, sales persons in lobby is terrible , their want sale like timeshare A/C bad , over 74 F and hotel off cool sistem after 7:30 am
Stayed 3 nights in Oct 2025

10/10 Excellent

Shikha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first visit to Cancun with family and we had an excellent, superb stay. Variety of food, cleanliness, hospitality by all the employees specially by Sam was way beyond our expectations. We will be going back there for sure!!! Commendable property, very neat, clean and most importantly - value for money. Every penny we spent was worth it!!!
Stayed 5 nights in Oct 2025

6/10 Okay

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2025

10/10 Excellent

Kumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resort I have every stayed witg exceptional service and food.
Stayed 5 nights in Oct 2025

10/10 Excellent

Kristine Mae

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was spacious, room service was excellent, housekeeping is diligent, spa is amazing with wonderful
Stayed 5 nights in Oct 2025

10/10 Excellent

nizhae

Stayed 5 nights in Oct 2025

10/10 Excellent

Mohsin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well maintained and service was excellent.
Stayed 4 nights in Oct 2025

10/10 Excellent

Sohail

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property over all
Stayed 4 nights in Oct 2025

8/10 Good

Shannon D

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Upon our arrival we realized that the resort while nice in most areas, it’s still under renovation. On our first day we finally got settled after our third room assignment. The first room wasn’t clean and the bathroom sink clogged. Later we discovered the shower was also clogged. We were then assigned another room in which the shower wouldn’t get hot. The front desk manager apologized and then assigned us another room. Another downside is from the moment you enter the resort and throughout your stay every employee is trying to sell you something. On one occasion I asked the desk clerk for directions to book a poolside cabana he provided directions and then asked me if I talked to someone yet to hear about the ways to get resort promotions and free services. Several times during our stay we were approached about joining the vacation club. Even on our day of checkout someone approached me and said “sir I see you just checked out. I know one of our agents spoke to you previously, would you like to take advantage of our $1k promotion for another resort?” We’ve stayed in other resorts and did not experience this level of aggressive sales. Most of the employees we encountered within the resort were very pleasant and kind. The food at the buffet was subpar. The food at the restaurants was superb. The pools were wonderful and good vibes. We really enjoyed how the pools were divided by adults only, family, and private members. There were multiple free activities daily. Overall 👍
Stayed 5 nights in Oct 2025

10/10 Excellent

Dabbie

Liked: Cleanliness, staff & service, property conditions & facilities
All round perfection
Stayed 7 nights in Oct 2025

10/10 Excellent

Luis

Liked: Cleanliness
Stayed 2 nights in Aug 2025

10/10 Excellent

Chloe, Waupaca

Stayed 5 nights in Oct 2025

10/10 Excellent

Nomin

Stayed 1 night in Oct 2025

10/10 Excellent

HECTOR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a new minimalist property, it has good service in general, simply the area and the location is not the best for the views of the turquoise sea of ​​Cancun, it is not possible to swim in this sea either.
Stayed 4 nights in Oct 2025

10/10 Excellent

Svetlana, Gurnee

Liked: Cleanliness
Stayed 4 nights in Oct 2025

10/10 Excellent

GIANG VU HUONG

Travelled with family and small children
Liked: Amenities
good
Stayed 2 nights in Oct 2025

10/10 Excellent

Arwa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at AVA. The resort was beautiful and the staff were amazing. It was never a dull moment. My kids loved the kids club as well. It was very accommodating for families and their food was excellent. Honestly, I can’t stop talking about how beautiful the resort is and how wonderful the staff and the service was.
Stayed 5 nights in Sep 2025

10/10 Excellent

Javier

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Everything
Stayed 5 nights in Oct 2025

10/10 Excellent

Rashpal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Jagjeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2025

2/10 Terrible

Sophia, greensburg

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately our stay here was a nightmare. After spending thousands of dollars and blown away from the pictures on the site, this place was no where near what they advertised. The beach is non existent - you won’t be able to have a beach day here. The water is brown and dirty. My 5 year old got hurt in the theater and it took 20 minutes for somebody to come to help. She had a very bad deep cut and finally the LIFEGUARD came inside the resort to bandage it up. It was really scary the lack of medical help on staff. Our 2nd day we were sick and throwing up - I’m not sure if it was from the food or the water or what. Our room was very clean and nice but other than that I wouldn’t waste your money here. The amenities were not what they make it. We had to leave due to my 5 year olds injury and no refund was offered
Stayed 3 nights in Oct 2025

10/10 Excellent

Pali gill brar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very luxury
Stayed 7 nights in Sep 2025

10/10 Excellent

Alicia

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every room is an oceanfront room and it was absolutely beautiful
Stayed 4 nights in Oct 2025