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Bahía Tolok

3.5 star property

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Deluxe Apartment, 2 Bedrooms, Terrace, Sea View | Terrace/patio
Comfort Penthouse
Presidential Cabin
Terrace/patio
Presidential Cabin

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Av Rueda Medina Prolongación aeropuerto, Sm 88, Mz 2, Lote 7, Isla Mujeres, QROO, 77400
  • Place, Isla Mujeres Ferry Terminal
    ‪16 min walk‬
  • Place, Miguel Hidalgo
    ‪17 min walk‬
  • Place, North Beach
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪77 min drive‬

Room options

View all photos for Comfort Apartment, Multiple Beds, Balcony, Sea View

Comfort Apartment, Multiple Beds, Balcony, Sea View

Comfort Apartment, Multiple Beds, Balcony, Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 56 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

View all photos for Comfort Studio, Accessible, Kitchen

Comfort Studio, Accessible, Kitchen

Comfort Studio, Accessible, Kitchen

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Large Single Sofa Bed

View all photos for Honeymoon Studio Suite, 1 King Bed, Pool Access, Sea View

Honeymoon Studio Suite, 1 King Bed, Pool Access, Sea View

Honeymoon Studio Suite, 1 King Bed, Pool Access, Sea View

9.4 out of 10
Exceptional
(3 reviews)
  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, 2 Queen Beds

Premium bedding, down duvets, in-room safe, blackout curtains

Standard Double Room, 2 Queen Beds

8.8 out of 10
Excellent
(5 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, Terrace, City View

Family Room, Terrace, City View

Family Room, Terrace, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Apartment, 2 Bedrooms, Terrace, Sea View

Deluxe Apartment, 2 Bedrooms, Terrace, Sea View | Terrace/patio

Deluxe Apartment, 2 Bedrooms, Terrace, Sea View

  • Sea view
  • 60 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Basic Room, 1 King Bed, Refrigerator

Basic Room, 1 King Bed, Refrigerator

Basic Room, 1 King Bed, Refrigerator

8.4 out of 10
Very good
(5 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Penthouse

Comfort Penthouse

Comfort Penthouse

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Presidential Cabin

Presidential Cabin

Presidential Cabin

  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Studio Suite

Premier Studio Suite

Premier Studio Suite

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 1 Large Single Sofa Bed

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About this property

Bahía Tolok

This hotel features a full-service spa, an outdoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite.
Bahía Tolok offers 11 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with cable channels, first-run movies, and pay movies.

Bathrooms include rainfall showerheads and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Bahía Tolok. During your stay, you're just a quick walk from Garrafon Natural Reef Park. You'll find features like free WiFi in public areas and free self parking, plus a full-service spa.
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • English breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages, manicures and pedicures, or facials at the spa
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes kayaking
  • Just a 5-minute drive from North Beach and 7 minutes from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
  • Airport shuttle service available for a fee
Bahía Tolok offers its guests a full-service spa, an outdoor pool, and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 646 square feet (60 square meters) and includes conference space. A terrace, barbecue grills, and tour/ticket assistance are also featured at Bahía Tolok. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Isla Mujeres hotel.

For a fee, guests can enjoy English breakfast daily from 7:30 AM to 11:30 AM.
Bahía Tolok has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 7:30 AM to 11:30 AM for a fee: MXN 300 for adults and MXN 300 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Kayaking
  • Outdoor pool

Family friendly

  • Children's pool
  • Dining table
  • High chair
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 646 square feet of conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Accessible bathtub
  • Accessible shuttle
  • Front entrance ramp
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • First-run films
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Dining table
  • Paper towels
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 300

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 5 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Bahía Tolok

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 1000.0 per night
  • Deposit is payable by PayPal and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately MXN 300 for adults and MXN 300 for children
  • Airport shuttle fee: MXN 2300 per person
  • Late check-out fee: MXN 300 (subject to availability)
  • Credit card charges are subject to a surcharge of 5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: PayPal
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Bahía Tolok offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Bahía Tolok Isla Mujeres
Aparthotel Bahía Tolok Isla Mujeres
Bahía Tolok Aparthotel Isla Mujeres
Isla Mujeres Bahía Tolok Aparthotel
Bahía Tolok Aparthotel
Aparthotel Bahía Tolok
Bahía Tolok Hotel
Bahía Tolok Isla Mujeres
Bahía Tolok Hotel Isla Mujeres

Bahía Tolok Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 141 out of 228 reviews
Rating 8 - Good. 45 out of 228 reviews
Rating 6 - Okay. 26 out of 228 reviews
Rating 4 - Poor. 5 out of 228 reviews
Rating 2 - Terrible. 11 out of 228 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

David, Miami

Travelled with family
Liked: Cleanliness
Too much contstuction going on and bad internet.
Stayed 2 nights in Dec 2025

6/10 Okay

David, Miami

Stayed 4 nights in Dec 2025

6/10 Okay

David, Miami

Travelled with family
Liked: Cleanliness
Need better WiFi in the location. Allow to charge at restaurant on the room. Take payment at time of reservation. Lower mirror on top of sink. Remove conch as faucet of bathroom. Great shower. Make beds harder. Too soft
Stayed 1 night in Dec 2025

4/10 Poor

Tara

Travelled with group
Disliked: Cleanliness, amenities
I did not really enjoy this stay. Check in was super stressful coming off traveling and 2 hours of sleep. First I had to pay upon arrival (wish they had allowed me to pay via Expedia ahead of time). My bank locked my card and they charge in CAD varied between the 2 terminals they had. My card was not working on one terminal and the charges were supposed to be $2214.00 CAD. When I used their other terminal minutes later the charges went up to $2370.00 CAD. The room was outdated and dirty. I found hair in my bed and under the bed was utterly disgusting. I was hoping to get a kettle in my room (it was an apartment style room) but they told me to use the coffee maker. There was no free breakfast. I asked the restaurant for hot water and they said I had to bring my own water to boil. All in just not worth the price whatsoever. I did go to a different hotel after this and it was a fraction of the price and significantly cleaner and better overall.
Stayed 7 nights in Oct 2025

8/10 Good

Meredith

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great spot. Tranquil and really good food. Staff was courteous.
Stayed 7 nights in Oct 2025

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Location good for us as a bit removed from town/port area so quieter and more scenic. Pool and outside areas pleasant and clean. Nice to have restaurant onsite with good service and music. Not all menu items available probably due to limited demand or availability. Biggest negative was lack of hot water for showers.
Stayed 4 nights in Oct 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, staff and location. Restaurant on property ⭐️⭐️⭐️⭐️ ⭐️
Stayed 6 nights in Oct 2025

10/10 Excellent

Naomi

Liked: Cleanliness, amenities
Everything
Stayed 13 nights in Sep 2025

10/10 Excellent

Andres

Stayed 5 nights in Aug 2025

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, Jesus was giving us the best service and advice for the entirety of our stay! It was five stars from beginning to end- recommendations, accommodations, cleanliness, kindness… this is the best hotel in the area we’ve stayed in and will return! Not to mention the beautiful decor and theme
Stayed 2 nights in Aug 2025

6/10 Okay

Daniel

Travelled with partner
The rooms and place were nice and clean… But the location to go to beach(playa north) a little bit to far …taxi $100 to $150 pesos to downtown o the beach each way … And you have to go its must the best restaurant are in downtown and Playa Norte it’s the best beach in the world
Stayed 2 nights in Jul 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. A little far from main area but transportation was available.
Stayed 4 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Maycie

Stayed 3 nights in Jul 2025

10/10 Excellent

Óscar salazar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just as advertised, also staff is amazing. Thanks Ernesto!!
Stayed 2 nights in Jul 2025

8/10 Good

Hollie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Pros: The room was very nice and tastefully designed! The salt water pool was very relaxing. We had an amazing fish dinner at the restaurant that is adjoining and the waiter was fantastic! The dock was beautiful and we were able to see lots of ocean life. Cons: One of the front desk workers was not the kindest - seemed put off when we asked for anything. The free breakfast is a choice of eggs with sausage, pancakes or a fruit plate - it was definitely not enough to fill a belly but was still nice. Would be nice to offer more breakfast options. The view is nice but note that the water has heavy vegetation and so the crystal clear waters that you see for Isla Mujeres will not translate the same in the bay.
Stayed 2 nights in Jul 2025

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay immensely! The room was great and the bed was super comfy. Our free waterfront breakfast was delightful, though I would avoid the sausage, unless you like hot dogs. Ernesto at the front desk was very accommodating and very helpful with everything from supplying towels to providing useful suggestions.
Sunset from the hotel dock
Stayed 4 nights in Jun 2025

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Frédéric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vraiment un bel emplacement! Tranquille, bon petit resto sur place. Le personnel attentionné! Nous avons eu un enjeu au départ sur le fait que c’était un forfait déjeuner inclus, mais Hôtel.com et le Bahia Tolok ont réglé ça rapidement. Location sur place du kart de golf un atout!! Près de tout!! Nous avions la chambre penthouse et nous avions une section privée avec piscine sur le toit à nous seuls incluant un balcon immense!! On recommande très fortement! Et en plus, un membre du personnel nous a fait 2 lifts lorsque nous n’avions pas le kart de golf, incluant notre changement d’hôtel à Isla Mujeres! Fantastique!!!
Stayed 5 nights in Jun 2025

10/10 Excellent

Cynthia S

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean and very friendly service. The onsite restaurant is great
Stayed 4 nights in Jun 2025

10/10 Excellent

Tomasz

Liked: Cleanliness
Everyone was really nice and helpful
Stayed 1 night in Jun 2025

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Must stay

Excellent facility, wonderful service, great location. Very clean and modern
Stayed 1 night in Apr 2025

10/10 Excellent

Penny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love salt water pool
Stayed 7 nights in Mar 2025

10/10 Excellent

OSCAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is nice and quiet away from the main crowed tourist action and loud music. They have a good restaurant on property and you can rent a Golf cart from their to tour the island. The furniture and beds were not great, but not too bad either.
Stayed 2 nights in Mar 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service
This is a perfect get way love the place, will go back
Stayed 2 nights in Mar 2025