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Casa Tortugas Boutique Hotel, A Hidden Gem in Cancun

3.5 star property

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Photo gallery for Casa Tortugas Boutique Hotel, A Hidden Gem in Cancun

Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
Terrace/patio
Luxury Suite, Balcony, Ocean View | Living area
Exterior
Building design

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Kitchen

Explore the area

View in a map
4 Cenzontle Zona Hotelera, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪1 min walk‬
  • Place, Tortuga Beach
    ‪2 min walk‬
  • Place, Langosta Beach
    ‪19 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪47 min drive‬

Room options

View all photos for Studio, 2 Double Beds

Studio, 2 Double Beds | Living area

Studio, 2 Double Beds

10.0 out of 10
Exceptional
(7 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Luxury Suite, 1 King Bed, Lagoon View

Luxury Suite, 1 King Bed, Lagoon View

Luxury Suite, 1 King Bed, Lagoon View

9.8 out of 10
Exceptional
(8 reviews)
  • Lagoon view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Suite, 2 Double Beds, Lagoon View

Luxury Suite, 2 Double Beds, Lagoon View

Luxury Suite, 2 Double Beds, Lagoon View

9.6 out of 10
Exceptional
(5 reviews)
  • Lagoon view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Studio, 1 King Bed

Studio, 1 King Bed

Studio, 1 King Bed

9.8 out of 10
Exceptional
(12 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite, 2 Bedrooms, Lagoon View

Family Suite, 2 Bedrooms, Lagoon View

Family Suite, 2 Bedrooms, Lagoon View

8.4 out of 10
Very good
(5 reviews)
  • Lagoon view
  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Suite, Balcony, Ocean View

Luxury Suite, Balcony, Ocean View

Luxury Suite, Balcony, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Casa Tortugas Boutique Hotel, A Hidden Gem in Cancun

An outdoor pool, coffee/tea in a common area, and a children's pool are available at this hotel. WiFi in public areas is free. Additionally, concierge services, tour/ticket assistance, and a garden are onsite. Housekeeping is available on request.
Casa Tortugas Boutique Hotel, A Hidden Gem in Cancun offers 28 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. Accommodations at this 3.5-star hotel have kitchenettes with stovetops, microwaves, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Televisions come with cable channels and Netflix. Housekeeping is provided on request.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Casa Tortugas Boutique Hotel, A Hidden Gem in Cancun. During your stay, you're just a quick walk from Tortuga Beach. Enjoy features like free WiFi in public areas, plus an outdoor pool and concierge services.
  • Free WiFi
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, a multilingual staff, and a terrace
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Steps from Tortuga Beach and a 2-minute drive from Langosta Beach
Casa Tortugas Boutique Hotel, A Hidden Gem in Cancun offers its guests an outdoor pool and a children's pool. WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at Casa Tortugas Boutique Hotel, A Hidden Gem in Cancun.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's books
  • Children's pool
  • In-room kitchenette
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • No lift

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Netflix
  • Streaming services
  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water
  • Freezer
  • Hob
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The property charges 3.5 percent for credit card payments
The front desk is open daily from 8:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 3.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 8:00 AM - 9:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 02284881
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.

Property is also known as

Casa Tortugas Suites Cancun
Casa Tortugas Boutique Hotel
Casa Tortugas Boutique Suites Hotel
Casa Tortugas Boutique Suites Cancun
Casa Tortugas Boutique Suites Hotel Cancun
Casa Tortugas Boutique Hotel
Casa Tortugas Boutique Suites
Casa Tortugas Boutique Hotel, An Authentic Hidden Gem Hotel
Casa Tortugas Boutique Hotel, An Authentic Hidden Gem Cancun

Casa Tortugas Boutique Hotel, A Hidden Gem in Cancun Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 242 out of 289 reviews
Rating 8 - Good. 29 out of 289 reviews
Rating 6 - Okay. 10 out of 289 reviews
Rating 4 - Poor. 4 out of 289 reviews
Rating 2 - Terrible. 4 out of 289 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service
Room, and staff was great
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, amenities
Really welcoming staff and a beautiful, charming building / location.
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities
Great place to stay. Staff really receptive. There was no coffee for coffee pot but other than that it was wonderful. Would stay there again.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building and lovely people. The art was incredible. Surprisingly quiet room. Breathtaking views. Well appointed and a great spot for a serene stay, that feels seperate from the chaos of the Cancun hotel zone "strip".
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here. The beach across the street is not the best. But when we stay there is usually to do tours and excursions and they sell them across the street.. The pool area is amazing
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Trupti

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are decent, the lobby, pool and rooftop areas are amazing. Breakfast was good too. Staff is good, somewhat difficult to talk to few people because of the language barrier.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Tim

Liked: Cleanliness, amenities, property conditions & facilities
Casa Tortuga is definitely a hidden gem; one of a kind boutique hotel. The hotel owners and staff are very friendly and inviting. We stayed in a lagoon view room with balcony and the view was amazing. The grounds and pool were kept in immaculate condition and is in a very private setting. Shout outs to Hannah, Noel and especially Alex who made us feel at home. We would love to return one day.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Highly recommend.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Richard

Large suite with
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Chenjue

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. Staff was friendly. The room is not sound proof. You can hear the neighbors door open and close. Overall, it was a nice experience.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Valeriya

Liked: Cleanliness, amenities, property conditions & facilities
Great place!
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

mark

Liked: Cleanliness, amenities
Very nice place. The owners were wonderful in helping us with our needs. Can't wait to come back.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Naveen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Caren

Liked: Cleanliness, amenities, property conditions & facilities
I had some issues at first. However, the staff was responsive and helpful.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was beautiful and the atmosphere was very peaceful and tranquil.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Siarhei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You need to reserve a private shuttle to get to the hotel.
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

Tammie

Liked: Cleanliness
The room was clean but bot spotless. They only cleaned the riom if we asked and we had to give a days otice. The staff were very friendly and they were quick with communicatiin theough a whats up app that was started on arrival. What stood out was our rooms voew of rhe lafoon. Very peacedula nd lovely plave to stay close to the Vancun actiin.
View from our room #107
Lagoon pool view
View from our room
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Linda

Liked: Staff & service, property conditions & facilities
Pool was refreshing after a long day of shopping and excursions. Room was perfect for our needs and staff was very attentive and helpful
Stayed 8 nights in Aug 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
This is truly a gem. Just a quiet beautiful spot close to everything in Cancun and area including important amenities. Bus stops on both side of road right in front. Tortuga Beach and ferry to Isla Mujeres steps away. Grounds are well taken care of and the roof top patio is the cherry on top. The family and staff were amazing. We would come back in a heart beat. It was hard to leave.
The view from the garden and pool
Roof Top Patio view
Playa Tortugas
A delicious roof top breakfast
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, staff very helpful and great access to the ferry
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay here was amazing !! The staff is so friendly and it was just so relaxing and beautiful here.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great host!
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful little hidden gem.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at a good price.
Stayed 3 nights in Jul 2024