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Aparthotel

Hotel y Museo Casa Turquesa

4.0 star property

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Photo gallery for Hotel y Museo Casa Turquesa

On the beach, white sand, beach umbrellas, beach towels
Daily cooked-to-order breakfast for a fee
View from property
Interior detail
Terrace/patio

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Laundry room

Explore the area

View in a map
Cancun, QROO
  • Place, Kukulcan Plaza Shopping Mall
    ‪1 min walk‬
  • Place, Hotel Zone Beaches
    ‪5 min walk‬
  • Place, Marlin Beach
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪36 min drive‬

Room options

View all photos for King Bed Ocean View

King Bed Ocean View | Beach/ocean view

King Bed Ocean View

8.2 out of 10
Very good
(13 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Double Bed Ocean View

Double Bed Ocean View

Double Bed Ocean View

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Apartment with Balcony and Ocean View

In-room safe, individually decorated, individually furnished

Apartment with Balcony and Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Two Bedroom Ocean View with Pool

Two Bedroom Ocean View with Pool

Two Bedroom Ocean View with Pool

  • Ocean view
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for King Room with Garden View and Balcony

King Room with Garden View and Balcony

King Room with Garden View and Balcony

8.6 out of 10
Excellent
(4 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Loft with Ocean View

In-room safe, individually decorated, individually furnished

Loft with Ocean View

  • Ocean view
  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite with Ocean View

Private kitchen

Suite with Ocean View

  • Ocean view
  • Sleeps 5
  • Free Wi-Fi

View all photos for Suite with Ocean View

In-room safe, individually decorated, individually furnished

Suite with Ocean View

  • Ocean view
  • Sleeps 6
  • Free Wi-Fi

View all photos for Two Bedroom Ocean View

Two Bedroom Ocean View | Living area

Two Bedroom Ocean View

  • Ocean view
  • 2 bedrooms
  • Sleeps 8
  • 1 Queen Bed and 2 King Beds
  • Free Wi-Fi

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About this property

Hotel y Museo Casa Turquesa

An outdoor pool, a restaurant, and a bar/lounge are available at this aparthotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, concierge services, and dry cleaning. Each apartment offers free WiFi, room service, and a flat-screen TV with satellite channels. Additional amenities include a rainfall shower, a hair dryer, and a safe.
Hotel y Museo Casa Turquesa offers 30 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. 42-inch flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers with rainfall showerheads. This Cancun aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the aparthotel include an outdoor pool.
Our customers tell us they can't get enough of the spacious apartments at Hotel y Museo Casa Turquesa. During your stay, you're just a quick walk from Hotel Zone Beaches. Features include free WiFi in public areas and free self parking, plus an outdoor pool. Built in 1991, this upscale aparthotel has 30 apartments on 4 floors. Each apartment includes amenities such as free WiFi and a flat-screen TV.
  • Each apartment offers a flat-screen TV, room service, and a rainfall shower
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Enjoy international cuisine and garden views while dining at El Mirador
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the size of the accommodations and the beach
  • 8 minutes by foot from Hotel Zone Beaches and a 4-minute drive from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. An outdoor pool, a library, and a terrace are also featured at the boutique Hotel y Museo Casa Turquesa. The aparthotel can provide concierge services and wedding services. Limited free parking is available on a first-come, first-served basis. You'll have access to the outdoor pool at a partner property.

Smoking is allowed in designated areas at this 4-star Cancun aparthotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to noon.
El Mirador - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Pool Bar - This bar is located by the pool. Open daily.
Room service (during limited hours) is available.

Property amenities

Beach

  • On a white sand beach
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Car recommended
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Family friendly

  • Children stay free (see details)

Restaurants on site

  • El Mirador
  • Pool Bar

Dining

  • Daily cooked-to-order breakfast available 7 AM to noon for a fee: MXN 350 to 600 for adults and MXN 320 to 580 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Room service (limited hours)

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • Library
  • Piano

Outdoor areas

  • Barbecue grill
  • Terrace

Laundry

  • Dry cleaning/laundry service

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Designated smoking areas (fines apply)

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Guidebooks
  • Iron/ironing board on request
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a shopping district
  • In an entertainment district
  • Near the ocean
  • On the waterfront

Things to do

  • Golfing nearby
  • Outdoor pool (guest access) nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 30 units
  • 4 floors
  • Beaux Arts architecture
  • Built in 1991
  • Individual decor
  • Individual furnishings
  • Reception hall

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you complete the following before checking out:
Gather used towels
Turn off the lights and return the keys

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel y Museo Casa Turquesa

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 350 to 600 for adults, and MXN 320 to 580 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Turquesa
Casa Turquesa Cancun
Casa Turquesa Hotel
Casa Turquesa Hotel Cancun
Casa Turquesa Hotel Tulum
Casa Turquesa Tulum
Casa Turquesa

Hotel y Museo Casa Turquesa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 500 out of 1206 reviews
Rating 8 - Good. 287 out of 1206 reviews
Rating 6 - Okay. 164 out of 1206 reviews
Rating 4 - Poor. 120 out of 1206 reviews
Rating 2 - Terrible. 135 out of 1206 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Joshua

Liked: Cleanliness, check-in, communication, listing accuracy
Great place and friendly staff
Stayed 11 nights in Mar 2026
Verified

6/10 Okay

Shayal

Nice hotel, great view and good area
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities, communication
This is a classic hotel. My wife and I loved it. I'll definitely be back
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Lane W

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved the location and spacious room. Stunning view from the balcony. Loved the uniqueness of the space as well as the pool.
Stayed 4 nights in Feb 2026
Verified

2/10 Terrible

Kiara

Disliked: Cleanliness, check-in
Ocean view but definitely Not a clean room
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Julie

Nothing open swimup bar closed rooms were okay be nice if they would Have tub on balcony working as well
Stayed 3 nights in Mar 2026
Verified

6/10 Okay

Anne

Disliked: Cleanliness
Really old, tired rooms.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Annette

Liked: Cleanliness, amenities, property conditions & facilities, communication
Wanderful staff, director, perfect see, can only glhigly recommend
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Katelyn

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice staff. Love the art in the hotel. The food was good at breakfast. The cable in my room didn't work was the only thing I would have liked to work better. The beach behind the hotel is next absolutely gorgeous!
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Blanca

Liked: Cleanliness, communication
The hotel is a little older but the location is great and the view from the room we had was spectacular. We could see the ocean from one side and the lagoon from the other.
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Christopher

Liked: Cleanliness, check-in, communication, listing accuracy
It was an older property, but everything was clean and very nice. There’s a nice pool area and the beach was great. It was very quiet and tranquil. The rooms were huge, but they were almost empty and felt cold/uninviting. That would be my only complaint…the room decor needs help. Otherwise the staff was great
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

George

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very very good
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Chantelle

Liked: Cleanliness, amenities, communication
Clean room. Kind stuff. Very quiet. Lovely art!
Stayed 1 night in Feb 2026
Verified

8/10 Good

Mahmut

Liked: Cleanliness, amenities, property conditions & facilities, communication
Wonderful staff, amazing location and view. Absolutely perfect. Just concern is, some of the art materials, such as statutes, art pictures are not suitable for the kids, so, if you are couple without kids, the place is great, otherwise, you might think some other places that good for the kids.
Sunrise Jan 22
From balcony to sea-view Jan 21
Sunrise Jan 20
Sunrise Jan 20
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Keith

Liked: Cleanliness, amenities, property conditions & facilities, communication
Those who know, KNOW ! This is an outstanding value for a super quiet , historic place . Think private , aging beach mansion and world class art gallery ! Friendliest staff , great little restaurant, a gem for sure ! Near everything and on the best beach in the world !
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Deyby Angelica

Liked: Cleanliness, amenities, property conditions & facilities, communication
It can’t be better… I left in love with the place with the people who work there with the food they cook. Everything was so wonderful that I I don’t know where to start. I work for the industry in NYC and I know about hospitality and they went above and beyond. The place is so cozy and it’s beautiful, location is very convenient. Its clean and the staff is super friendly.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Santiago

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very quite place just like I like it 👌
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Annette

Liked: Cleanliness, communication
We had a very enjoyable stay in our 2 bedroom ocean view room (more of a villa) this February. The hotel is very artsy with some religious and nudist works displayed which some may not appreciate. The hotel is very weathered -its not a fancy 5 star hotel (although it must have been back in the day), the water wasnt always hot and the toilets didnt flush the first time but the central location, gorgeous quiet beach, relaxing and calm ambiance, grand open spaces, comfortable clean beds and superior customer service made it worth it many times over!
Sunrise right off our balconey
Sunrise right over the pool and balcony
Double room
2nd room of double room
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, amenities, property conditions & facilities, communication
Needs some minor upgrades to the rooms
Stayed 6 nights in Jan 2026
Verified

2/10 Terrible

Prabhjot

Disliked: Cleanliness, amenities, property conditions & facilities
Would not recommend
Stayed 1 night in Feb 2026
Verified

8/10 Good

Juan

Liked: Cleanliness, amenities, communication
Don’t judge this book by its cover!!! This should be the title for the review. First and foremost the staff was very accommodating and personable from the moment you stepped into the building. Very spacious and clean rooms. For people that are looking for peace and quiet it is the perfect place. The reason for 4 stars instead of 5 is because it needs a little TLC which they are currently working on. I felt like I had the place all to myself which was great!!!
Sunrise
Sunset
Stayed 7 nights in Feb 2026
Verified

2/10 Terrible

Ingris

Disliked: Cleanliness, property conditions & facilities, communication
Be prepared to bring everything you need not even coffee is provided. The host was okay, but the sheets and bedding quality were not the best. The property feels old and the hotel definitely needs better maintenance and updates.
Stayed 4 nights in Feb 2026
Verified

6/10 Okay

Belochi

Liked: Cleanliness, communication
Calm stay
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

Minghua

Liked: Cleanliness, room comfort, communication
yes, everything is great!
Stayed 5 nights in Oct 2025
Verified

2/10 Terrible

Raymond

Disliked: Cleanliness, amenities, communication
they tricked us with the good and nice pictures, jacuzzi was not working, there was no napkins in the room and when we asked for it, they gave us 2 dirty towels instead, the shower glass door was very dirty, the room key was not locking after we requested to fix then they fixed it, there was no manager at night at the hotel,
Stayed 3 nights in Feb 2026