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Aparthotel

Hotel y Museo Casa Turquesa

4.0 star property

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Photo gallery for Hotel y Museo Casa Turquesa

On the beach, white sand, beach umbrellas, beach towels
Two Bedroom Ocean View | Living area
Lobby sitting area
Interior detail
Food and drink

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Laundry room

Explore the area

View in a map
Cancun, QROO
  • Place, Kukulcan Plaza Shopping Mall
    ‪1 min walk‬
  • Place, Hotel Zone Beaches
    ‪5 min walk‬
  • Place, Marlin Beach
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for King Bed Ocean View

King Bed Ocean View | Beach/ocean view

King Bed Ocean View

8.2 out of 10
Very good
(13 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Bed Ocean View

Double Bed Ocean View | Beach/ocean view

Double Bed Ocean View

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Apartment with Balcony and Ocean View

In-room safe, individually decorated, individually furnished

Apartment with Balcony and Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Bedroom Ocean View with Pool

Two Bedroom Ocean View with Pool

Two Bedroom Ocean View with Pool

  • Ocean view
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds

View all photos for King Room with Garden View and Balcony

King Room with Garden View and Balcony

King Room with Garden View and Balcony

8.6 out of 10
Excellent
(4 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Loft with Ocean View

In-room safe, individually decorated, individually furnished

Loft with Ocean View

  • Sleeps 2

View all photos for Suite with Ocean View

Private kitchen

Suite with Ocean View

  • Sleeps 5

View all photos for Suite with Ocean View

In-room safe, individually decorated, individually furnished

Suite with Ocean View

  • Sleeps 6

View all photos for Suite with Ocean View

In-room safe, individually decorated, individually furnished

Suite with Ocean View

  • Sleeps 6

View all photos for Suite with Garden View

In-room safe, individually decorated, individually furnished

Suite with Garden View

7.4 out of 10
Good
(3 reviews)
  • Sleeps 2

View all photos for Two Bedroom Ocean View

Two Bedroom Ocean View | Living area

Two Bedroom Ocean View

  • Ocean view
  • 2 bedrooms
  • Sleeps 8
  • 1 Queen Bed and 2 King Beds

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About this property

Hotel y Museo Casa Turquesa

An outdoor pool, a restaurant, and a bar/lounge are available at this aparthotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, concierge services, and dry cleaning. Each apartment offers free WiFi, room service, and a flat-screen TV with satellite channels. Additional amenities include a rainfall shower, a hair dryer, and a safe.
Hotel y Museo Casa Turquesa offers 30 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. 42-inch flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers with rainfall showerheads. This Cancun aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the aparthotel include an outdoor pool.
Our customers tell us they can't get enough of the spacious apartments at Hotel y Museo Casa Turquesa. During your stay, you're just a quick walk from Hotel Zone Beaches. Features include free WiFi in public areas and free self parking, plus an outdoor pool. Built in 1991, this upscale aparthotel has 30 apartments on 4 floors. Each apartment includes amenities such as free WiFi and a flat-screen TV.
  • Each apartment offers a flat-screen TV, room service, and a rainfall shower
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Enjoy international cuisine and garden views while dining at El Mirador
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the pool
  • 8 minutes by foot from Hotel Zone Beaches and a 4-minute drive from La Isla Shopping Mall
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. An outdoor pool, a library, and a terrace are also featured at the boutique Hotel y Museo Casa Turquesa. The aparthotel can provide concierge services and wedding services. Limited free parking is available on a first-come, first-served basis. You'll have access to the outdoor pool at a partner property.

Smoking is allowed in designated areas at this 4-star Cancun aparthotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 11 AM.
El Mirador - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Pool Bar - This bar is located by the pool. Open daily.
Room service (during limited hours) is available.

Property amenities

Beach

  • On a white sand beach
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Car recommended
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Family friendly

  • Children stay free (see details)

Restaurants on site

  • El Mirador
  • Pool Bar

Dining

  • Daily cooked-to-order breakfast available 7 AM to 11 AM for a fee: MXN 150 to 380 for adults and MXN 80 to 200 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Limited room service

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • Library
  • Piano

Outdoor areas

  • Barbecue grill
  • Terrace

Laundry

  • Dry cleaning/laundry service

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Designated smoking areas (fines apply)

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Guidebooks
  • Iron/ironing board on request
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a shopping district
  • In an entertainment district
  • Near the ocean
  • On the waterfront

Things to do

  • Golfing nearby
  • Outdoor pool (guest access) nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 30 units
  • 4 floors
  • Beaux Arts architecture
  • Built in 1991
  • Individual decor
  • Individual furnishings
  • Reception hall

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel y Museo Casa Turquesa

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 150 to 380 for adults, and MXN 80 to 200 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Turquesa
Casa Turquesa Cancun
Casa Turquesa Hotel
Casa Turquesa Hotel Cancun
Casa Turquesa Hotel Tulum
Casa Turquesa Tulum
Casa Turquesa

Hotel y Museo Casa Turquesa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 482 out of 1170 reviews
Rating 8 - Good. 280 out of 1170 reviews
Rating 6 - Okay. 157 out of 1170 reviews
Rating 4 - Poor. 119 out of 1170 reviews
Rating 2 - Terrible. 132 out of 1170 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Olufemi

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The photos on the listing are extremely misleading. The property is in a very poor state and appears to be badly neglected. Below are factual issues I personally observed in the room: • A complimentary water bottle that was already partially used • Toilet not cleaned, with brown residue around the rim • Sink taps and shower doors not cleaned • Cupboards with no handles • Mould and visible erosion on the bed frame • Heavy white limescale staining and rust in the bath and shower • Hot water only reached a temperature slightly above cold after running for at least 10 minutes; I had to wear slippers while showering • Outdoor bathtub/jacuzzi was heavily stained, rusted, and not functioning. It looked unused for years, and I would not have used it even if it were operational. From the back balcony, I could see other rooms’ jacuzzis in the same condition. • Room safe was rusting and had no working lock; this had to be requested from reception I asked to change rooms and even offered to downgrade from a garden-view room to a standard room, but was told no other rooms were available. Based on my experience, this property does not reflect its online photos or ratings. I strongly advise future guests to reconsider booking.
Stayed 2 nights in Dec 2025

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love this Hotel! Clean, location right on the beach, beautiful view from he time you wake to go to bed. The staff are the reason why I go there on and the hotel is beautiful. I love being able to swim the ocean and the pool with both being so accessible. The art collection in the hotel is fabulous. Such good people. Employees are what make business’s what they are, they’re the best. All the food I’ve eaten there has been good. Oh, and it’s not crowded. I believe there’s 38 rooms? So a boutique hotel. This is my fave on all my travels I’ve been on. ENJOY!
Stepping in the Hotel, gorgeous….
View from the hotel lobby.
Stairway down to restaurant.
My room.
Stayed 2 nights in Dec 2025

4/10 Poor

Freddy

Stayed 2 nights in Dec 2025

10/10 Excellent

JANET

Travelled with family
Liked: Cleanliness, room comfort
Excellent quiet location right next to one if the best parts of the beach.Beautiful hotel with art displays everywhere and friendly and helpful staff. The fixtures& decor are past their best and need a lot of money spent on them but the rest of the hotel makes up for this so it's not for you if you knit pick but I would use again with no doubts. Nice little pool, great breakfast, huge rooms. I recommend the garden rooms as you have direct access to the pool - you don't need a high level as you get the amazing views from the pool area.
Main foyer
Beds on the beach
Main foyer
Stayed 2 nights in Nov 2025

10/10 Excellent

Christopher, toronto

Stayed 2 nights in Nov 2025

4/10 Poor

Virginia

Disliked: Amenities, property conditions & facilities
The building is very old and it is neglected. The paint on the walls is pealing. The bathroom towels are old but cleaned. I wouldn’t go back.
Stayed 1 night in Nov 2025

10/10 Excellent

Santiago

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very quite place just like I like it 👌
Stayed 2 nights in Nov 2025

10/10 Excellent

Larry Paul

Travelled with family
Disliked: Property conditions & facilities
The hotel is an older one built in 1991. At one time it must have been very nice (a tour guide told me that Arnold Schwarzenegger and other celebrities have stayed there) but in recent years it has been neglected and now is in need of a renovation. For example the key to my room also fit the adjoining room lock, the sliding glass door did not close well or lock, hot water was not always available, the hair dryer did not work, electrical receptacles were loose and did not have a trim cover, the room safe was only a small metal box not secured to anything, the outdoor hot tub was not usable and the exterior needs both cosmetic and building repairs. But the staff was excellent, the location right on the beach. And I would stay there again in spite of the shortcomings.
Stayed 8 nights in Nov 2025

10/10 Excellent

Santiago

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good Thanks
Stayed 2 nights in Nov 2025

6/10 Okay

Belochi

Travelled with family
Liked: Cleanliness
Calm stay
Stayed 7 nights in Oct 2025

4/10 Poor

James

I have stayed at this hotel for years, and the service and hotel in general have been declining. I came to Cancun to stay for 2 months, and the guys are the reception would not upgrade my room, give me an extended stay rate, and they gave me one of the worst rooms in the hotel. Considering this time of year the hotel is almost empty, that is really bad business. The restaurant is closed, elevator is still broken and you have to carry you own stuff up and down the stairs. Just really poor service tor the premium hotel rates they are still charging. I wouldn't suggest staying here.
Stayed 3 nights in Nov 2025

8/10 Good

musaad

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness
110% recommended! I’m a repeat customer and absolutely love this hotel.
Stayed 5 nights in Jul 2025

10/10 Excellent

Trudy

Liked: Cleanliness, room comfort

Lovely place to stay

The staff were all very friendly but not overly so. You were made to feel welcome and could get help if you needed it. The pool and drinks are very good. Some touch ups at the property are needed over time but we had a very nice stay.
Stayed 7 nights in Jun 2025

6/10 Okay

Mehdi

Disliked: Room comfort

Cheap motel on the beautiful beach

For an american, this place is like a really cheap motel but on a very beautiful beach. Inside the room, the bathroom etc is very outdated. The shower head seems to be 20 years old with soap scum all over it. Chipped paint everywhere. The management and people are okay but the place is just outdated and needs a serious renovation.
Stayed 1 night in Jun 2025

2/10 Terrible

Javier

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Would not recommend. The bed was very hard and uncomfortable and No hot water.
Stayed 1 night in Jun 2025

6/10 Okay

Juan

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Clean place but outdated. Dining was not articulated well. Would stay there again, but not with a date.
Stayed 6 nights in May 2025

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place is delightful. The staff were kind and accommodating. It was beautiful and quiet. We felt like we were the only ones there. If the beds had been more comfortable we would have liked it more. They were very hard.. I’m not sure we would choose it again since sleep is important to us.
Stayed 1 night in May 2025

10/10 Excellent

Jacinto Lopez

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We liked the pool and the beach. The morning waiter was very good and friendly. Will stay again.
Stayed 8 nights in May 2025

8/10 Good

David

Liked: Cleanliness, amenities
Amazing hotel filled floor to ceiling with artwork and sculptures. Friendly, helpful staff, good food. It needs work but for the price it's great.
Stayed 4 nights in May 2025

6/10 Okay

Verified traveller

Liked: Cleanliness

Needs a little bit of upkeep - huge potential.

The property is nice, it needs maintenance and there were very few people on the property. The location of the property is very good as well. Our experience was ok, we were on a relaxing vacation. Will probably not visit again depending on what our goal is.
Stayed 6 nights in May 2025

8/10 Good

Kevin, Centennial Park

Liked: Cleanliness, amenities
This hotel and its day was beautiful, it is now a little aged and because of the time of year there weren’t very many other guests. That was absolutely perfect for my stay. Staff was very friendly. Hotel was clean, however shows its age, I would stay here again.
Stayed 2 nights in May 2025

8/10 Good

Sonia Cortés, Ecatepec de Morelos

Travelled with partner
Liked: Property conditions & facilities
You get large quiet space to relax, or enjoy the art gallery throughout lobby and corridors. Excellent food, and hospitality. And the last, but not the least, lovely cats well taken care of at the corner.
Stayed 6 nights in May 2025

8/10 Good

Ronya, Corona

Liked: Cleanliness, property conditions & facilities
Great location. Property needs a little work. Pool isn’t all that. Beach was beautiful
Stayed 5 nights in Apr 2025

8/10 Good

Santokh

Travelled with family
Liked: Cleanliness, amenities
Great location, friendly staff and safe to walk anywhere nearby. Property is 35 yrs old and is a liitle frayed at the edges but we would stay here again.
Stayed 6 nights in Apr 2025