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City Express By Marriott Cancun Aeropuerto

2.5 star property

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Photo gallery for City Express By Marriott Cancun Aeropuerto

Lobby
Exterior
Outdoor pool, free pool cabanas, pool umbrellas
Room, 2 Double Beds, Non Smoking
Property amenity

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Housekeeping
  • Pool
  • 24/7 front desk
  • Laundry
  • Breakfast included

Explore the area

Map
Super Manzana 301 MZ03 LT03, UPE Boulevard, Cancun, QROO, 77500
  • Ventura Park Cancun
    ‪6 min drive‬
  • Moon Palace Golf Club
    ‪10 min drive‬
  • Riviera Cancun Golf Resort
    ‪10 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

  • 17.00 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed with Sofa bed, Non Smoking

Superior Room, 1 King Bed with Sofa bed, Non Smoking

Superior Room, 1 King Bed with Sofa bed, Non Smoking

  • 27.00 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

  • 21.00 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

City Express By Marriott Cancun Aeropuerto

Hotel in Cancun with free breakfast and a 24-hour business center
An outdoor pool, a 24-hour business center, and coffee/tea in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and a 24-hour front desk.
City Express By Marriott Cancun Aeropuerto offers 137 air-conditioned accommodations with complimentary bottled water and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
During your stay at City Express By Marriott Cancun Aeropuerto, you'll be within walking distance of Nichupté Lagoon. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Amenities include a 24-hour business center, 2 meeting rooms, and convenience store
  • 10 minutes by car from Moon Palace Golf Club and 6 minutes from Xoximilco
  • Dogs welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. A 24-hour business center, 2 meeting rooms, and coworking spaces are available. Free breakfast is served daily. An outdoor pool, a terrace, and a vending machine are also featured at the business-friendly City Express By Marriott Cancun Aeropuerto. Self parking is free.

This Cancun hotel is smoke free.

Guests are served free continental breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Outdoor pool

Family friendly

  • Free cot
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station
  • Coworking space

Outdoors

  • Free pool cabanas
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height electrical sockets in bathroom
  • Pool access ramp on site
  • Raised toilet seat
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Late-night room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 350 per accommodation, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 350 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

City Express By Marriott Cancun Aeropuerto Hotel
City Express By Marriott Cancun Aeropuerto Cancun
City Express By Marriott Cancun Aeropuerto Hotel Cancun

City Express By Marriott Cancun Aeropuerto Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 227 out of 468 reviews
Rating 8 - Good. 99 out of 468 reviews
Rating 6 - Okay. 68 out of 468 reviews
Rating 4 - Poor. 19 out of 468 reviews
Rating 2 - Terrible. 55 out of 468 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
No safe or fridge
Stayed 2 nights in Jan 2025

2/10 Terrible

Martha

Stayed 6 nights in Jan 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff.
Stayed 1 night in Jan 2025

6/10 Okay

juan

Travelled with family
Disliked: Staff & service
Stayed 1 night in Jan 2025

2/10 Terrible

Peter

Disliked: Cleanliness, amenities, property conditions & facilities
Disquesting
Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not quiet.

Rooms are not quiet. Difficult to rest when persons checking in and checking out moving luggage and even talking, and Airplanes taking off.
Stayed 1 night in Jan 2025

2/10 Terrible

Romain

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Nightmare - terrible staff - place to avoid

Terrible. Ultra long Check-in. Misinformation for the shuttle. Nobody answered the number they provided me so I waited 1h30 at the airport before spending 1000 pesos for a taxi… a shame. Even this morning, I check twice personally and physically at the lobby that my family was registered for the 5 am shuttle. With the previous day experience, I had a bad feeling so I wake up early to check again with the driver at 4.45 and I did well, we were not on his list. Absolutely terrible. Children would have done a better service than this staff. As I paid at the hotel, I don’t think there is a way to get any refund or compensation. I tried to chat with them (3 people) but their English is limited and as soon as the discussion became unpleasant for them, they switched in the « I don’t speak English » mode and use their phone as a translator… Never again at this place.
Stayed 1 night in Jan 2025

10/10 Excellent

Eduardo

Stayed 1 night in Jan 2025

10/10 Excellent

Neri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Eric

Stayed 3 nights in Jan 2025

8/10 Good

Verified traveller

Stayed 1 night in Dec 2024

10/10 Excellent

Monica

Stayed 1 night in Jan 2025

10/10 Excellent

LEONEL

Stayed 1 night in Dec 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Jon, Telford

Travelled with family, Travelled with group
Clean and efficient. Good staff. Negative: nothing walkable from hotel. No restaurant or bar. No bar in hotel just room service menu that can be served in lobby/breakfast area. They had no record of my reservation through Expedia. If I had not had printed copy of res we would have been without rooms 45 minutes to sort it out. I blame Expedia.
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness

Not so great

Mixed feelings about this place. The shuttle drivers and front desk were really helpful but the food and beverage team not so much. Ordered dinner and served on paper plates with plastic cutlery, no napkins and had to go up to server to get the water I ordered and to order and pay so not much service and no English. At breakfast arrived at 8:15 am and no eggs or bread or fruit left. No black tea. Could not find knives. They eventually refilled the eggs and bread. Elevator frames on 5th floor held with tape. Room was okay but the air conditioning blows right onto the head end of the bed so into face. Only 2 bath towels in room. Stained furniture in lobby and screaming kids at 9:30 pm at night.
Stayed 1 night in Jan 2025

8/10 Good

Karthikeyan

Stayed 1 night in Dec 2024

2/10 Terrible

maria

Stayed 1 night in Dec 2024

2/10 Terrible

James

Stayed 1 night in Jan 2025

8/10 Good

Matthew

Liked: Property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay in close to the airport. The airport shuttle was fast, and picked us up within 30 mins of calling. The room was comfortable and clean. The staff are friendly and helpful. The breakfast was busy, and most of the food was gone by the time I arrived. There is a taco place, 7-11 and money exchange place within 3 minutes walk from the hotel.
Stayed 1 night in Jan 2025

10/10 Excellent

Imran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t complain one night stay with price
Stayed 2 nights in Dec 2024

2/10 Terrible

LUIS

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When we walked into the hotel, the smell was terrible. They had a snack shop near the front countrr that was near empty and in total disarray. Our room key did not work in the elevador and we had to wait in line for 20 minutes before being issued a new one. No one at front desk ande eres the phone on múltiple ocassions. Breakfast was disapointing. No coffee, no milk for the cereal, and no silverware. Staff was not very hospitable. Shuttle service was a hastle with long wait times.
Stayed 2 nights in Jan 2025

6/10 Okay

Sunetra

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Some of the staff at the front desk were not very nice. Also, there were absolutely zero options for vegan food (including plain bread or any plant based milk or even bananas) for the breakfast. We left without a breakfast.
Stayed 1 night in Dec 2024