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Cyan Cancun Resort & Spa

3.5 star property

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Photo gallery for Cyan Cancun Resort & Spa

Poolside bar
Property video
Superior Suite, Sea View
Restaurant
Massages on the beach

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪1 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪3 min drive‬
  • Place, Delfines Beach
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Deluxe Room, Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, Sea View

8.0 out of 10
Very good
(76 reviews)
  • Sea view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Quadruple Room, Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Quadruple Room, Sea View

7.6 out of 10
Good
(46 reviews)
  • Sea view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Suite, Sea View

Superior Suite, Sea View

Superior Suite, Sea View

8.0 out of 10
Very good
(29 reviews)
  • Sea view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View

  • Sea view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout curtains

Studio Suite

7.6 out of 10
Good
(68 reviews)
  • Lagoon view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Cyan Cancun Resort & Spa

When you stay at this beach hotel you can enjoy umbrellas, sun loungers, and free beach club on site.
Cyan Cancun Resort & Spa offers 155 air-conditioned accommodations with safes and slippers. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a private beach and an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services.
Our customers tell us they can't get enough of Cyan Cancun Resort & Spa 's great beach location. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include a restaurant, a poolside bar, and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, an elevator, and a terrace
  • Onsite recreation includes a private beach
  • Guests have great things to say about the pool and the clean accommodations
  • 8 minutes by foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 2-minute drive from Delfines Beach
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This beach hotel also offers an outdoor pool, a garden, and a terrace. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

Cyan Cancun Resort & Spa has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free beach club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Lift (120 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (120 centimetre high)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 2 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Cyan Cancun Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 794 out of 1948 reviews
Rating 8 - Good. 447 out of 1948 reviews
Rating 6 - Okay. 308 out of 1948 reviews
Rating 4 - Poor. 168 out of 1948 reviews
Rating 2 - Terrible. 231 out of 1948 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

tracy

Liked: Cleanliness, property conditions & facilities
It was clean, emps were attentive. You could tell that the owner cared about the place. There are 2 good restaurants in walking distance. One is good for breakfast and lunch, the bj othernis GREAT fir dinner...mexican fusion. Be careful walking the sidewalk. Drivers are FAST
Stayed 3 nights in Jan 2026

8/10 Good

JONATHON, twentynine palm

Travelled with group
Liked: Cleanliness
Good room good staff
Stayed 5 nights in Jan 2026

6/10 Okay

Josefina

Stayed 7 nights in Jan 2026

2/10 Terrible

Walter

Disliked: Cleanliness, amenities, property conditions & facilities
Awful place to be don’t waste your time there. unhelpfulstaff the place is not clean or safe! Erik the lobby guy was terrible. Don’t ruin your trip don’t put yourself on that terrible place I wish I could go back on time to choose a different place
Stayed 1 night in Jan 2026

10/10 Excellent

Kane

Stayed 2 nights in Jan 2026

4/10 Poor

Edmund

Stayed 2 nights in Jan 2026

10/10 Excellent

Sophearith

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great place to stay nice view and clean
Stayed 2 nights in Jan 2026

4/10 Poor

Hans Karl

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Loud traffic all night from highway, bad smell in bathroom, toilet flusher would get stuck and the water would keep running, sink would take a long time to drain, stains on couch in room, definitely needs to be updated, photos on website and advertisements is false compared to the reality of how run down and worn out the hotel is
Stayed 1 night in Jan 2026

6/10 Okay

Sharla

The room was ok
Stayed 2 nights in Jan 2026

10/10 Excellent

Irving

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, property conditions & facilities
its worthy for the price if your in a budget and want to go out to explore this is a great option oxxo is like 7eleven is right in front so you can go there get cheap snaks and start your adventure rooms are good for the price staff is friendly and is front ocean so its pretty nica view
Stayed 4 nights in Jan 2026

10/10 Excellent

Elvin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very welcoming staff and the facility was well Kept and beautiful
Stayed 4 nights in Jan 2026

4/10 Poor

Athena

Liked: Cleanliness
Disliked: Staff & service, amenities
This is the first time i have ever posted a bad review and I use Hotels.com a lot. The room and building are not in great condition. The pictures used on the site are old. We could not see through the Window in our ocean view room because it was so dirty. I washed what I could reach myself and it stayed that way all week. Furniture is pretty beat up. Night stands are mounted to and falling off the wall. USB plugs didn't work and only one outlet it the main room. cracks in walls, bathroom door that doesn't shut. Pool loungers that are ripped apart. Also, this is NOT a resort. Spa was not open and no one wants to let you charge anything to your room. I got my room for 1/2 price and I feel that even that was too much to pay.
ripped up pool loungers
ocean view
rusty mirror, cracks around outlet
door will not close because of damage
Stayed 7 nights in Jan 2026

4/10 Poor

Sarah

Disliked: Staff & service, amenities
The bathroom had a horrible odor from the drain. We covered it with a plastic bag and garbage can on top. The front desk staff were rude and not respectful. I booked a room with a balcony and got one only with an ocean view. The hotel is built like a wind tunnel- anywhere you go the wind is SO strong. Dont wear a flowy dress or bother doing your hair. This place was considerably cheaper than other options and after staying here I know why. The main light in the room didnt work, and the room does not have a large mirror like in the photos. Half of the days there wasnt hot water to take a hot shower at night.
Stayed 9 nights in Jan 2026

10/10 Excellent

Hannah

Stayed 2 nights in Jan 2026

10/10 Excellent

DAVID, somerville

Liked: Cleanliness, amenities, property conditions & facilities
The place was extremely clean, the room was very nice, the pool was very nice & the staff was very friendly, the restaurant onsite was also convenient if you didn’t want to leave the hotel, watching the sun rise from sea view room was something.. Super-Dave.
Stayed 1 night in Jan 2026

6/10 Okay

Karim, Lake Forest

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I stayed at this hotel during my trip to Cancun. Overall, it was an okay experience. The location was convenient and made it easy to get around and enjoy the area. The room was clean, though a bit dated, and had the basic amenities I needed for my stay. The staff was generally polite and helpful, but service could be a little inconsistent at times. Some interactions were great, while others felt rushed. The common areas were decent, but they could use a bit more upkeep. For the price, it was reasonable, and it worked fine as a place to sleep and relax between outings. I wouldn’t call it luxurious, but it gets the job done. I’d consider staying here again if I found a good deal, but I might explore other options next time.
Stayed 5 nights in Jan 2026

6/10 Okay

Amir

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Ac broken
Stayed 3 nights in Jan 2026

8/10 Good

Patricia Elena

The view was amazing!
Stayed 2 nights in Jan 2026

2/10 Terrible

Kahlil

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
🚨 DO NOT STAY HERE — WORST HOTEL EXPERIENCE OF MY LIFE 🚨 ⭐ 0/5 if that were possible I am writing this review as a serious warning to anyone considering Cyan Cancún Resort. This property is misrepresented online and should not be marketed as a resort — or frankly, as acceptable lodging at all. The most alarming part of our stay was that there were NO accessible electrical outlets in the room. I had to unplug the TV and use my own extension cord just to charge basic devices. That alone should disqualify this hotel from operating. The mini‑fridge did not work — it was hot instead of cold, making it useless and unsafe for storing drinks or food. The curtains and bed pillows were visibly dirty, which immediately raised concerns about cleanliness and hygiene. The bathroom situation was even worse: • Terrible plumbing, causing a persistent foul odor • No shower door at all, so water floods the bathroom every time you shower • The overall smell and condition made the bathroom extremely unpleasant to use Before arrival, the hotel ignored emails and phone calls. During the stay, there was no meaningful front‑desk support to address any of these issues. No urgency, no accountability, no attempt to resolve anything. The conditions were so bad that we checked out after just one night and immediately booked another hotel. We moved to Aloft Cancún, which so much better. This hotel is a scam and if you are considering staying here to save some money DONT!!!
Stayed 5 nights in Jan 2026

10/10 Excellent

Ivoni

Stayed 3 nights in Jan 2026

6/10 Okay

Nitish Kumar

Stayed 5 nights in Jan 2026

8/10 Good

Renee

Travelled with partner
Liked: Cleanliness, amenities
We stayed at Cyan Cancun for 2 nights. We were very surprised how nice the hotel was. Beautiful pool area with a well groomed beach. The staff work hard at keeping the hotel clean. We found the staff helpful and pleasant. Although it is an older hotel that could use some updating the hotel was very clean, restaurant food was okay. I was reluctant to book due to the reviews. Needless to say we were pleasantly surprised how much we enjoyed our stay. We had a room with a king size bed that was very comfortable, the room was very clean. The couch in the room was old and stained. Our room overlooked the beach/pool it was a beautiful view. We would definitely stay there again.
Stayed 2 nights in Jan 2026

6/10 Okay

Miguel

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Old but 3 stars is ok. Pool.amd beaxh are amazing
Stayed 1 night in Jan 2026

8/10 Good

Jorge

Stayed 1 night in Jan 2026

2/10 Terrible

mauricio

Travelled with family
Disliked: Cleanliness, staff & service, amenities
room i pay and extra $3000 pesos to have twi bed cause traveling whit my mother, staff awful and at the ens i payed $177 per night with that ingat an all inclusive hotel! ridiculous! bad food bad everything
Stayed 1 night in Jan 2026