See all properties

Cyan Cancun Resort & Spa

3.5 star property

Choose dates to view prices

Photo gallery for Cyan Cancun Resort & Spa

Poolside bar
Property video
Superior Suite, Sea View
Outdoor pool, free pool cabanas, pool umbrellas
Restaurant

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪14 min walk‬
  • Place, El Rey Ruins
    ‪19 min walk‬
  • Place, Delfines Beach
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪14 min drive‬

Room options

View all photos for Deluxe Room, Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, Sea View

8.0 out of 10
Very good
(63 reviews)
  • 32 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Quadruple Room, Sea View

7.6 out of 10
Good
(36 reviews)
  • 32 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Sea View

Superior Suite, Sea View

Superior Suite, Sea View

8.0 out of 10
Very good
(21 reviews)
  • 42 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View

  • 42 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout curtains

Studio Suite

8.0 out of 10
Very good
(48 reviews)
  • 32 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

Similar properties

View from property
Bsea Cancun Plaza Hotel
  • On private beach
  • Pool
  • Spa
  • Kids’ pool
3.6 out of 5, Good, 1,004 reviews
Bsea Cancun Plaza Hotel

About this property

Cyan Cancun Resort & Spa

On private beach with outdoor pool, near Iberostar Cancun Golf Course
When you stay at this beach hotel you can enjoy umbrellas, sun loungers, and free beach club on site.
Cyan Cancun Resort & Spa offers 155 air-conditioned accommodations with safes and slippers. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a private beach and an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services.
Our customers tell us they can't get enough of Cyan Cancun Resort & Spa 's great beach location. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include a restaurant, a poolside bar, and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, an elevator, and a terrace
  • Onsite recreation includes a private beach
  • Guests have great things to say about the clean accommodations and the pool
  • 8 minutes by foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 2-minute drive from Delfines Beach
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This beach hotel also offers an outdoor pool, a garden, and a terrace. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

Cyan Cancun Resort & Spa has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free beach club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Lift (120 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (120 centimetre high)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 2 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Cyan Cancun Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 710 out of 1680 reviews
Rating 8 - Good. 402 out of 1680 reviews
Rating 6 - Okay. 239 out of 1680 reviews
Rating 4 - Poor. 144 out of 1680 reviews
Rating 2 - Terrible. 185 out of 1680 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Mayra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was given the wrong room upon arrival. I paid for a room with a king sized bed and was given two full sized beds instead. When I was told to come the next day, the staff had a terrible attitude with me and were extremely unfriendly. When I finally got to my room, it looked nothing like the pictures. The whole room was filthy and full of stains on all the furniture. The entire building is old and needs a lot of maintenance. The elevators were rusty and felt unsafe to be in. Overall I had a terrible experience at this establishment and will not be coming again.
Stayed 3 nights in Sep 2025

10/10 Excellent

Boyd

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views. Good staff.
Stayed 7 nights in Sep 2025

4/10 Poor

Thalia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sink in the bathroom gets clogged easily, water drain is slow. Shower area does not have a door that closes, and the bathroom floor gets flooded with water and you have to keep putting towels on the floor after shower to keep the floor dry. Toilet also takes a while to flush, i also heard the other customers complaining about the same thing.
Stayed 3 nights in Aug 2025

10/10 Excellent

Marisol, Chicago

Stayed 5 nights in Sep 2025

10/10 Excellent

Barber

Liked: Cleanliness, staff & service
Location great
Stayed 3 nights in Sep 2025

2/10 Terrible

Pietro

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of noise in bathroom. Hotel was empty and manager would not change the room even tho the hotel was empty
Stayed 1 night in Sep 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
It had an outstanding view and my room was breathtaking. Would definitely go back the people where quick to help.
Stayed 3 nights in Sep 2025

10/10 Excellent

vikramjeet

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay with a nice pool and vast view of sea
Stayed 9 nights in Sep 2025

6/10 Okay

Valentin

Travelled with partner
Liked: Property conditions & facilities
Property had limited dining option and menu. Property seemed too small. One pool with no other option. Like the easy access to the beach. Bartender at the pool was the best.
Stayed 1 night in Sep 2025

6/10 Okay

Mitch

Disliked: Cleanliness, property conditions & facilities, room comfort

Great location, old room

The hotel has a great view, swimming pool, and beach access. The room was outdated, the front lock didn’t work well, and the AC was not cool enough.
Stayed 1 night in Sep 2025

8/10 Good

Yeison

Stayed 5 nights in Sep 2025

10/10 Excellent

Carmen E

Stayed 2 nights in Sep 2025

2/10 Terrible

Caleb Kirkland and Rey Carlos Manantan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Two week stay-Double jacuzzi flooded the room through crack in floor first day New room-double jacuzzi was tepid to cold with non-functional jets the entire stay Hotel did not allow our family to join us at the restaurant Security stared at guest the whole time during pool use making several women, my partner and myself uncomfortable -partial refund request rejected when Expedia reached out
Stayed 14 nights in Aug 2025

2/10 Terrible

Steven

Stayed 4 nights in Jun 2025

4/10 Poor

Stephen Edward

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled of mold when i first walked in. There was mold on the a/c vents that the air wasvblowing out. There was mold all alongvthe back of the sofa in the room. Mold was also behind the bathroom door..i have pictures of these complaints if needed. The staff was great. ,butvthe property was invrough shape. The cushion to lay on around pool and on beach are tornvand dont smell good..pool had a weird sheem floating on top of water
Stayed 5 nights in Aug 2025

2/10 Terrible

Jonathan, Chattanooga

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To many rules the and the people at the front desk are not so helpful they need a new food menu
Stayed 4 nights in Aug 2025

10/10 Excellent

Luis

Stayed 4 nights in Aug 2025

8/10 Good

Gloria

Liked: Staff & service
Convenient location for grocery stores, access to walk in the beach side, incredible view and good hospitality. However AC stopped working in one of the nights and had to be turned backed on, wear and tear of the room and jacuzzi did not have hot water.
Stayed 2 nights in Aug 2025

10/10 Excellent

RICARDO

Liked: Cleanliness, staff & service, property conditions & facilities
Everything awesome….
Stayed 3 nights in Aug 2025

2/10 Terrible

Jazmin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do NOT stay here! The photos on Expedia are completely misleading — the hotel looks nothing like what’s advertised. The property is run-down and there is black mold throughout the building, including around the pool area, making it unsafe and unhealthy. The staff were extremely unwelcoming, constantly hovering and harassing guests over minor things. Their endless policies and restrictions make you feel like you’re being babysat, not on vacation. To make matters worse, this hotel is not LGBT-friendly and lacks even the most basic hospitality. The pool view was the only thing that seemed nice at first, but even that was falling apart and covered in mold. This place should be shut down and immediately removed from Expedia. Truly a horrible experience I wouldn’t recommend to anyone.
Mold in every corner of pool
Tiles coming off all over the pool
Mold on headboards
Rust every where even on the lamps of bed rooms
Stayed 5 nights in Aug 2025

2/10 Terrible

Sasha Machado

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This experience at cyan resort has been horribly disappointing, From the beginning . They put us in A moldy damp smelling room, With 2 double beds and no balcony. When we had a king size bed reservation with a balcony . After they changed us to another room also with no balcony . Extremely moist . Couch was wet with stains . Foul moldy smelling odors. A serious mold issue that has to be tended to immediately. All our clothes in the room were damp from how much moisture that is in the air . In a general everything in the hotel is falling apart . Nothing is up to date maintenance wise . The resort looks nothing like the photos that are advertised on the website. It’s giving more of a motel than a resort . Every hotel on the beach has there seaweed raked & cleaned up yet it’s piled up in front of this resort untouched.The employe also told us we can not drink anything including bottled water at the beach . There’s mold & algae in the pool as well as tiles falling off and the lights on the pool are broken and wireesxposed.I have photo and video evidence of the things that I’m mentioning. An employee has been Harassing us nonstop our whole stay , I don’t know if it’s because He’s discriminating against our sexual orientation, race appearance , or the fact that we are woman. But we feel extremely unwelcome and uncomfortable. He follows us around no matter where we go or what we’re doing he’s watches us all day long . And constantly reprimands us when we’re literally doing nothing .
Stayed 4 nights in Aug 2025

4/10 Poor

Barakat

You pay
Stayed 4 nights in May 2025

8/10 Good

Destiney

Liked: Staff & service
Enjoyed my stay! Staff was great!
Stayed 3 nights in Jul 2025

8/10 Good

Sherri Anne, Harrison Hot Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cyan Hotel in Cancun is a very affordable hotel, along the southern part of the Hotel Zone. The facility is well maintained, most of the staff are friendly and helpful. But if it wasn't for the convencience store "OXO" across the street, you would be forced to eat mediocre food at very high prices.The pool is beautiful but the Caribbean beach is filled with sea weed and not very appalling.The house keeper was wonder. She left towel animals daily on our bed. We were there 3 weeks in August and as long as we rented a car again, we will be back.
Stayed 20 nights in Aug 2025

6/10 Okay

Ruth

Travelled with partner
.
Stayed 5 nights in Aug 2025