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Cyan Cancun Resort & Spa

3.5 star property

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Photo gallery for Cyan Cancun Resort & Spa

Poolside bar
Property video
Restaurant
Massages on the beach
Superior Suite, Sea View

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪14 min walk‬
  • Place, El Rey Ruins
    ‪19 min walk‬
  • Place, Delfines Beach
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room, Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, Sea View

8.0 out of 10
Very good
(70 reviews)
  • Beach view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Quadruple Room, Sea View

7.4 out of 10
Good
(40 reviews)
  • Sea view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Sea View

Superior Suite, Sea View

Superior Suite, Sea View

8.0 out of 10
Very good
(26 reviews)
  • Sea view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View

  • Sea view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout curtains

Studio Suite

7.6 out of 10
Good
(63 reviews)
  • Lagoon view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Cyan Cancun Resort & Spa

When you stay at this beach hotel you can enjoy umbrellas, sun loungers, and free beach club on site.
Cyan Cancun Resort & Spa offers 155 air-conditioned accommodations with safes and slippers. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a private beach and an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services.
Our customers tell us they can't get enough of Cyan Cancun Resort & Spa 's great beach location. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include a restaurant, a poolside bar, and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, an elevator, and a terrace
  • Onsite recreation includes a private beach
  • Guests have great things to say about the pool and the helpful staff
  • 8 minutes by foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 2-minute drive from Delfines Beach
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This beach hotel also offers an outdoor pool, a garden, and a terrace. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

Cyan Cancun Resort & Spa has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free beach club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Lift (120 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (120 centimetre high)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 2 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Cyan Cancun Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 758 out of 1833 reviews
Rating 8 - Good. 420 out of 1833 reviews
Rating 6 - Okay. 279 out of 1833 reviews
Rating 4 - Poor. 161 out of 1833 reviews
Rating 2 - Terrible. 215 out of 1833 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

yuri

Stayed 3 nights in Dec 2025

10/10 Excellent

Roberto

Liked: Cleanliness, amenities, property conditions & facilities
El restaurant le soy un 6 todo lo demas 10
Stayed 2 nights in Dec 2025

10/10 Excellent

Zyanya

Stayed 1 night in Dec 2025

2/10 Terrible

Suzanne

Stayed 1 night in Dec 2025

8/10 Good

Shannon

Stayed 2 nights in Dec 2025

10/10 Excellent

Maria Artemia

Stayed 5 nights in Nov 2025

4/10 Poor

Fabiola

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Th drawers on the room were falling, the mini bar wasn’t stock, it o my had 3 sodas, but the menu with the pricing was there. The staff in very inattentive, my husband did not get help from the bellman with the luggage, there is no phone in the rooms. We only stayed there for one night and was enough. Definitely not coming back here, it is totally different from the pictures you see in Expedia.
Stayed 1 night in Dec 2025

10/10 Excellent

Demetri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great for me and my girlfriend’s first time traveling alone to Cancun ! It’s more of a hotel if you want to do excursions because it’s really convenient that it’s one of the first hotels in the hotel zone. Unfortunately it’s about a 15 minute drive from downtown, so we had to uber a lot, but that’s our fault. Staff mostly spoke Spanish so it’s good to know some Spanish, but they also knew English aswell. All staffs service was great, they were all very kind and respectful! I would recommend getting a patio view rather than a jacuzzi, we booked a room with a jacuzzi and it would take too long to fill up so we couldn’t enjoy it. Beautiful views of the beach from the window even on the first floor like what we had! Overall it was an amazing experience for a more affordable 5 day trip. We will definitely consider staying at the Cyan Resort our next trip to Cancun!
Stayed 4 nights in Dec 2025

6/10 Okay

Alexandria, Colorado Springs

Travelled with family, Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
This resort is not fancy, and that is ok. However, it also is in need of repairs throughout. The plumbing is terrible, water damage inside the room and degrading facade, electrical outlets are broken, pool furniture falling apart at the seams, towels are frayed, and cleanliness is lacking. The courtyard is beautiful and breezy, comfy beds, great beach, and clean pool.
Stayed 2 nights in Dec 2025

10/10 Excellent

Nelson

Stayed 4 nights in Dec 2025

2/10 Terrible

Jenel

Disliked: Cleanliness, staff & service, property conditions & facilities
What I saw online was not what I experienced in person. The property is old.The sheets are stained and discolored. The entire property needs a revamp. The pics online are what it looked like when it first opened but now… it’s poorly kept. The staff is very unwelcoming and rude. You can see their facial expressions with irritation when you asked for simple request such as a beach towel. Overall I will rate this a zero! I will never recommend to anyone or stay there again.
Stayed 3 nights in Dec 2025

4/10 Poor

Midiala

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Staff is not nice, not a lot of amenities, toilet did not flush well, the restaurant doesn’t have good food, a lot if restrictions in the hotel, I felt like I was punished. they didn’t make an effort to make us feel welcome. Continental breakfast was good, the pool is great. I won’t book this hotel again. There are so many hotels in that area that you can book any but this one.
Stayed 2 nights in Dec 2025

6/10 Okay

Rachel

Travelled with partner
Liked: Cleanliness, amenities
View was awful- car park and maintenance sheds – and they seem to object to people enjoying the pool facilities and having fun! They have a rule where you’re not allowed to have fun at the pool and you’re supposed to be outside the water’s edge, half-dead and getting skin cancer. Menu at the restaurant was very small, expensive and did not cater to any dietary requirements.
Stayed 1 night in Dec 2025

10/10 Excellent

Kristina

Liked: Cleanliness, amenities
The pool and beach were beautiful! The staff were very friendly. The room was modest but clean. Hotel could use some upkeep in areas but for the price it was great. Will definitely be back.
Stayed 1 night in Dec 2025

10/10 Excellent

Nikhil

Stayed 1 night in Nov 2025

10/10 Excellent

Ankit Nanak Khilnani and Mayurkumar Mukeshbhai

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views from the room! Pool was great and very well maintained. Staff is very polite and helpful. Condition of the room was not bad.
Stayed 6 nights in Nov 2025

2/10 Terrible

Giovanni

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing about this place is the older lady in the restaurant bringing you the breakfast. Anything else here is bad. I was there for 4 nights and the room smelled like sewer because under the restroom sink there is a drainage that made the whole room smell bad. I stayed in the first floor my room had a hot tub. The first night the hot tub didn’t work so they accommodated me in another room the following night. The hot tub was disguising i only went in once. There was mold in the showers and all over the room. The metals had rust the curtains and furniture was old and out dated. It looked like they found it on the side of the road. Be careful with the people next to the receptionist selling you the tours and excursions they give you a price and then it turns out to be 60$ more once you check it bank statement. Once you pay you can’t get a refund. I don’t recommend this place at all.
The hot tub faucet was loose and all around the faucet was disguising.
The couch they found on the side of the road
The crusty moldy curtain
All the mold and rust on the night lamp inches away from your head
Stayed 4 nights in Nov 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second stay, and was just great as the first one. Will be coming back in 2 months 😇
Stayed 2 nights in Nov 2025

2/10 Terrible

Armoni

Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting hotel ever. Me and my family arrive at the hotel and checked in the room. The room was dirty. Mow everywhere black stuff on the walls black stuff in my bedroom however I asked to switch my bedroom. They made it an issue since I stated I want to switch my room. They had fake security come upstairs to my room And stay to my child’s father no smoking in the room. Why would you tell us that if you already told us that downstairs, I felt like since he was black, they automatically thought he smoked. They changed my room. There was no phone, no microwave and no Internet connection to be able to watch TV. The outlets did not work in the room. I went downstairs to book excursions and I was charged a $63 and I asked what for he couldnt give me a reason, I went to my excursions that I paid for beforehand. Once I got there only my child’s father was able to do the surgeons and I was unable due to the package. They gave us at the hotel that they lied about when I got back to the hotel and I confronted them, they act like they couldn’t speak English now I feel like we was robbed because we couldn’t speak their language and we was being overcharged. When my child’s father went on the beach security kept following him around even when he asked why are you all following me then we began to get uncomfortable because we had a child with us. When leaving they charge us $118 just to leave because they stated that we were smoking and we was not
Stayed 3 nights in Nov 2025

2/10 Terrible

maribel

Disliked: Amenities, property conditions & facilities
Horrible la habitacion no permitian en la alberca escuchar musica por tu celular jamas voy a volver y la verdad no lo recomiendo para nada
Stayed 3 nights in Nov 2025

6/10 Okay

Alisha

Disliked: Cleanliness, staff & service
The pool was nice. The food at the restaurant was outstanding but service was horrible. It took 30 min to get coffee and another 30 to get our breakfast. Originally the room they put us in had a blinking light, no balcony and smelled awful. They moved us once I showed them my confirmation which included a balcony. Chipped paint everywhere, dirty walls and doors, leaking shower. Bed was comfortable. I brought a white noise machine thankfully, otherwise it would have been very loud. This is definitely a budget hotel and the pictures far outweighed the reality.
Stayed 1 night in Dec 2025

10/10 Excellent

Kerry Bernard, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Food was meh but overall great for the price and area is walking distance 20mins
Stayed 4 nights in Nov 2025

10/10 Excellent

Ana Lidia

Stayed 2 nights in Nov 2025

8/10 Good

Said, katy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2025

2/10 Terrible

Petronilo

Stayed 2 nights in Nov 2025