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Grand City Hotel Cancun - Near Market 28

3.5 star property

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Photo gallery for Grand City Hotel Cancun - Near Market 28

An outdoor seating area with tables and chairs, a pool, and hanging wicker lamps.
A modern living room with a large flat-screen TV, a wooden console table with candles, a sofa, and a view of a pool and outdoor area.
An outdoor dining area with multiple round tables set for service, a staircase, and a building entrance labeled "Grand City Hotel".
A modern hotel lobby with a glass facade, a dark brick wall with decorative metal art, and a wooden reception desk.
A swimming pool with tiled flooring, surrounded by lounge chairs and palm trees.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Room service

Explore the area

View in a map
Av Yaxchilán 154 , Cancun, QROO, 77500
  • Place, Plaza 28
    ‪6 min walk‬
  • Place, Las Palapas Park
    ‪10 min walk‬
  • Place, Plaza Las Americas
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room

A hotel room with two beds, a wooden headboard, a painting of a street scene, and wall-mounted lights.

Standard Room

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room

A hotel room with two beds, a wooden headboard, a painting of a street scene, and wall-mounted lights.

Standard Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 6
  • Free Wi-Fi

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About this property

Grand City Hotel Cancun - Near Market 28

An outdoor pool, concierge services, and a 24-hour front desk are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include tour/ticket assistance and a garden.
Grand City Hotel Cancun - Near Market 28 offers 18 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Refrigerators and microwaves are provided. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. LCD televisions come with cable channels. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of the helpful staff at Grand City Hotel Cancun - Near Market 28. During your stay, you're just a quick walk from Cancun Cultural House. Free WiFi in public areas, free self parking, and an outdoor pool are available.
  • Free WiFi
  • Free self parking
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge and tour or ticket assistance
  • Just a 2-minute drive from Plaza Las Americas and a few minutes from Puerto Cancun Marina Town Center
Grand City Hotel Cancun - Near Market 28 offers its guests an outdoor pool, tour/ticket assistance, and a garden. WiFi is free in public spaces. Grand City Hotel Cancun - Near Market 28 also features concierge services and room service (during limited hours). Free self parking is available.

This 3.5-star Cancun hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 1:00 PM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: MXN 160 for adults and MXN 160 for children

Things to do

  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand City Hotel Cancun - Near Market 28

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 160 for adults and MXN 160 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property.
Property Registration Number 002-025-001872/2026
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Grand City Hotel Cancun
Grand City Hotel
Grand City Cancun

Grand City Hotel Cancun - Near Market 28 Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 232 out of 452 reviews
Rating 8 - Good. 136 out of 452 reviews
Rating 6 - Okay. 50 out of 452 reviews
Rating 4 - Poor. 20 out of 452 reviews
Rating 2 - Terrible. 14 out of 452 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Sharon Malig

Liked: Cleanliness, property conditions & facilities
A good spot hotel close for everything!
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Incredible staff, good location.
Stayed 5 nights in Feb 2026
Verified review

8/10 Good

Monica

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Fernando

Liked: Cleanliness, amenities
Nice stay. Thanks.
Stayed 13 nights in Feb 2026
Verified review

4/10 Poor

Melina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty room, walls had stains all over. Bathroom was very dirty, did not want to take a shower and be barefoot. Common pool area with tables was not cleaned neither and the empolyees were sitting and eating their own food and chatting on the tables and we sat on a table that had someone elses food from the day before still left on the table. Reception did not speak any english but they were polite.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

STEPHANIE

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay again
Stayed 5 nights in Jul 2025
Verified review

8/10 Good

Iván Jacinto

Liked: Cleanliness
It was good a little bit noisy but good stay!
Stayed 5 nights in Jun 2025
Verified review

10/10 Excellent

Hamza

Liked: Cleanliness, staff & service, property conditions & facilities
A nice place to stay in
Stayed 1 night in May 2024
Verified review

6/10 Okay

Prabhdeep

Room and hotel was decent. Staff was also nice. But their Hotel Cafeteria timing was from 6 Am to 2 PM but almost all of days cafeteria was closed at 9 AM or they never opened it. And there is a metallic band bar next door who play loud music until 2-3 AM which was pretty loud and disturbing.
Stayed 8 nights in Dec 2025
Verified review

6/10 Okay

sandra

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Restaurant was not open. No staff. Pool is very tiny and shallow. Terrace area does not get much sun. Bonus room is very big.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Christine

Liked: Staff & service
No alcohol permitted on the property. The staff and cleanliness of the building and rooms - all good. It seems to be aiming for Mexican business travelers. Not the home base we were planning on.
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Raymond Josue

Liked: Cleanliness, amenities, communication
Great Friendly Staff, Pool, Clean ROOM Hotel, Good Breakfast.
Stayed 5 nights in Oct 2023
Verified review

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall choice for a night. A bit dark and felt like a "night spot". Quiet when we were there. Good price.
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Justa

Yes
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Jiyoung

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the stay
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and very clean
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Jesse G

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean handy to amenities friendly staff 😀
Verified review

10/10 Excellent

Sindre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value for money!

My friends and I stayed a couple of nights at this hotel while exploring the areas around Cancun. Great value for money, at a nice location in downtown Cancun!
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

Misael

Liked: Cleanliness, amenities, property conditions & facilities
Nice small hotel in centric downtown close by a 24hrs Walmart for the midnight munchies. Room was equipped with working AC unit, mini fridge and big smarttv.
Stayed 4 nights in Jul 2025
Verified review

8/10 Good

Maria Gisela Mercado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, helpful staff and access to places I want to go to
Stayed 3 nights in Feb 2024
Verified review

2/10 Terrible

Issac

Disliked: Cleanliness, amenities
The lady at the front desk was polite. I put my stuff down in the room ran to the grocery store and when I got back and had a chance to try and turn on the hot water and get things situated I was like what is that smell, the ac was not on, it was musty and it was pretty rough. It was like similar to a super 8 in the hood in the US. I went to the front desk and said I can’t stay here.. I left. Hotels.com says since they couldn’t reach the hotel to confirm I left. I had to pay for my entire stay.
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable price, great service!
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

Tanisha

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a hidden gem. My daughter and I truly enjoyed our stay it was nice and quiet.
Stayed 8 nights in Dec 2023
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, communication
The people are wonderful and very helpful!!!
Stayed 3 nights in Sep 2023
Verified review

10/10 Excellent

Deaunna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Our stay at Grand city hotel. Everyone was so nice and welcoming. It's a bar a few buildings down where you can sit outside and listen to some nice rock music. The whole vibe was good, they kept the property very clean, every day they were cleaning. We will be back and will stay with Grand City hotel again and again!!!
Stayed 3 nights in Apr 2025