Renovations + Closures
This property is undergoing renovations from 10 April 2024 to 20 June 2024 (completion date subject to change).
During renovations, the property will make every effort to minimise noise and disturbance.
All-inclusive Details
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
- All buffet and à la carte meals, snacks and select beverages included
- 24-hour room service
- In-room minibar (all beverages included)
Activities and facilities/equipment
Land activities
- Fitness facilities
- Volleyball
Lessons/classes/games
Entertainment
- On-site entertainment and activities
- Access to on-site nightclubs
- On-site live performances
- Theme parties
Not included
- Motorised water sports
- Scuba-diving certification
- Scuba-diving excursions
- Scuba-diving lessons
- Snorkelling
- Tennis lessons
- Spa/beauty facilities and services
- Activities and services offered by independent operators
- Off-site tours
- Transport to off-site activities
- Access to on-site nightclubs included
- 24-hour room service
- Buffet-style meals included
- A la carte dining included
- Fitness facilities included
- Volleyball included
- Scuba diving excursions not included
- Scuba diving certification not included
- Motorised water sports not included
- Spa/beauty facilities and services not included
- Activities/services from independent operators not included
- Transport to offsite activities not included
- Offsite tours not included
- Scuba diving lessons not included
- Yoga classes/lessons included
- Snorkelling not included
- Dancing classes/lessons included
- Tennis lessons not included
- Onsite entertainment and activities included
- Service charge included
- Local non-alcoholic drinks and soft drinks included
- Additional service charge accepted
- All meals included
- Minibar (all drinks included)
- Onsite live performances included
- Theme parties included
Property Features
Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 beach bars, 6 swim-up bars and 4 bars/lounges. Public spaces have free WiFi. This Beaux Arts property also offers a seasonal outdoor pool, a health club and 1 hot tub. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.
- 343 guestrooms or units
- 4 levels
- 10 dining venues
- 5 bars on the beach
- 2 bars by the pool
- 6 swim-up bars
- 4 bars or lounges
- Built in 2014
- Buffet breakfast (free)
- Casino
- Nightclub
- Deli
- Beach lounge chairs
- Towels for the beach
- Umbrellas for the beach
- Poolside lounge chairs
- Umbrellas for the pool
- Conference centre
- Business facilities
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Express check-in
- Express check-out
- Staff members are multilingual
- Storage area for luggage
- Tour and ticket information
- Concierge
- Wedding services available
- Pool or billiards table
- Library
- Terrace
- Garden
- BBQ grill(s)
- Outdoor picnic space
- Gift shop
- Beauty salon
- ATM
- On-site shopping
- Bellhop
- Lift
- Smoking in designated areas
- Coffee shop
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
-
Parking: Free valet parking and self parking
Room Amenities
Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only offers 343 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 49-inch plasma televisions come with premium cable channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and complimentary toiletries. This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.
- Private balcony (furnished)
- Sitting area
- Jetted
- Stocked minibar (free)
- In-room dining (24 hours)
- Plasma television
- Cable channels
- Premium channels
- Coffee maker
- Luxury bedding
- Pillow options
- Separate bath and shower
- Rainfall showerhead
- Housekeeping (daily)
- Nightly turndown service
- Local calls (free)
- Hairdryer
- Laptop safe
- Dressing gowns
- Slippers
- Toiletries (free)
- Telephone
- Iron and ironing board
- Desk
- Blackout curtains
- Climate control
- Ceiling fan
Food & Drink
Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Gourmet Marche – This buffet restaurant serves breakfast, lunch and dinner.
Zen – This restaurant only serves dinner. Open daily.
Hunter Steak House – This restaurant only serves lunch. Open daily.
Grazie Italian Trattoria – This restaurant only serves dinner. Open daily.
Taj | Indian Cuisine – This restaurant only serves dinner. Open daily.
24-hour room service is available.
Nearby Activities
3 indoor tennis courts and a health club are featured at the property. 2 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include Access to hot tub, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
- Snorkelling on site
- Scuba diving on site
- Kayaking on site
- Windsurfing nearby
- Yoga classes/instruction on site
Spa Services
The Royal Spa has 11 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
- Number of treatment rooms 11
- Couples treatment rooms
- Massages on beach
- Manicures and pedicures
- Body treatments
- Body wraps
- Facial treatments
- Body scrubs
- Aromatherapy treatments
- Hydrotherapy treatments
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Sauna in spa
- Spa tub in spa
- Steam room in spa
- Sports massage
- Massages
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair accessible path of travel
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible concierge desk
Hotel Policies
Check-in
- Check-in time starts at 3:00 PM
- Check-in time ends at midnight
- Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Payment types
Children and extra beds
- Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
- Rollaway/extra beds are not available.
- Cots (infant beds) are not available.
Pet Policy
- Pets and service animals are not allowed at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. Contactless check-in and contactless check-out are available.
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Caters to adults only
- Property confirms they are implementing guest safety measures
- Contactless check-out is available
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Protective clothing is available to guests
- Masks are available to guests
- Debit cards not accepted
- Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
- Shield between guests and staff in main contact areas
- Guests are provided with free hand sanitiser
- Staffed front desk
- Social distancing measures are in place
- Contactless check-in is available
- No rollaway/extra beds available
- No cots (infant beds) available
- Property confirms they are implementing enhanced cleaning measures
- Individually-wrapped food options are available
- Service animals not allowed
- Individually-wrapped food options are available for breakfast
- Individually-wrapped food options are available for lunch
- Individually-wrapped food options are available for dinner
- Individually-wrapped food options are available through room service
- Minimum guest age is 18
Hotel Names
- Hideaway Royalton Adults All Inclusive Puerto Morelos
- Hideaway Royalton Adults All Inclusive
- Hideaway Royalton Adults Puerto Morelos
- Hideaway Royalton Adults
- Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
- Hideaway Royalton Riviera Cancun All Inclusive
- Hideaway Royalton Riviera Cancun Puerto Morelos
- Hideaway Royalton Riviera Cancun
- Hideaway at Royalton Riviera Cancun Adults Only All Inclusive
- Hideaway at Royalton Riviera Cancun All Inclusive Adults Only
- Hideaway at Royalton Cancun Resort Spa Adults Only All Inclusive
You should know
- Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
- This is an adults-only property and guests under 18 years old aren't allowed.
- Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
- Pets and service animals are not allowed on site.
Awards & Affiliations
Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
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