Hilton Cancun, an All-Inclusive Resort

4.5 star property

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Photo gallery for Hilton Cancun, an All-Inclusive Resort

Relax by the pool surrounded by lounge chairs and umbrellas, with the beach just steps away.
Two large beds with white linens, a wooden headboard, and ocean views.
Enjoy meals with family and friends in this dining area with a round table and six comfortable chairs.
Relax in style with comfortable seating and serene views of the water.
Relax by the ocean with a view from our infinity pool, surrounded by lounge chairs and umbrellas.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

Map
Highway 307, Cancun, QROO, 77500
  • Xoximilco
    ‪12 min drive‬
  • Moon Palace Golf Club
    ‪13 min drive‬
  • Petempich Bay
    ‪25 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

CONNECTING SUNSET VW W/1KING OR 2 QUEENS

  • 40 sq m
  • Valley view
  • Sleeps 6
  • 2 Queen Beds OR 1 King Bed

Room, 1 King Bed, Bay View (Sunset View)

  • Sleeps 4
  • 1 King Bed

SWIM UP POOL VIEW ONE KING BED GUESTROOM

8.4 out of 10
Very good
(9 reviews)
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

PRESIDENTIAL 2 BEDROOM SUITE

  • 195 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

OCEAN FRONT ONE BEDROOM PARLOR SUITE-KING BED

  • 152 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

SUNSET VIEW TWO QUEEN BEDS GUESTROOM

9.0 out of 10
Wonderful
(100 reviews)
  • 40 sq m
  • Valley view
  • Sleeps 4
  • 2 Queen Beds

SUNSET VIEW ONE KING BED GUESTROOM

9.0 out of 10
Wonderful
(51 reviews)
  • 40 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

OCEAN FRONT CORNER TWO QUEEN BEDS GUESTROOM

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

DELUXE OCEAN FRONT ONE BEDROOM SUITE-KING BED

9.4 out of 10
Exceptional
(3 reviews)
  • 80 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

OCEAN VIEW ONE KING BED GUESTROOM

9.0 out of 10
Wonderful
(35 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

OCEAN VIEW TWO QUEEN BEDS GUESTROOM

8.8 out of 10
Excellent
(92 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

HIGH FLOOR OCEAN VIEW ONE KING BED GUESTROOM

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

OCEAN FRONT ONE BEDROOM SUITE - KING BED

9.4 out of 10
Exceptional
(9 reviews)
  • 77 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

CONNECTING OCEAN VW W/1KING OR 2 QUEENS

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds OR 1 King Bed

FAMILY 2 BEDROOM SUITE-KING BED-2 QUEEN BEDS

9.6 out of 10
Exceptional
(13 reviews)
  • 80 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed

HIGH FLOOR OCEAN VIEW TWO QUEEN BEDS GUESTROOM

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

OCEAN FRONT ONE BEDROOM MASTER SUITE-KING BED

  • 77 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

OCEAN FRONT ONE BEDROOM SUITE - TWO QUEEN BED

7.0 out of 10
Good
(2 reviews)
  • 77 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

SWIM UP POOL VIEW TWO QUEEN BEDS GUESTROOM

9.2 out of 10
Wonderful
(44 reviews)
  • 40 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

ONE KING BED GUESTROOM MOBILITY ACCESSIBLE

9.6 out of 10
Exceptional
(7 reviews)
  • 40 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

OCEAN FRONT CORNER ONE KING BED GUESTROOM

  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

About this property

Hilton Cancun, an All-Inclusive Resort

Luxury property on the beach, with 2 outdoor pools
At Hilton Cancun, an All-Inclusive Resort, you can relax at one of the 2 outdoor swimming pools, play on the private sand beach, or spend the day at a complimentary water park.
Hilton Cancun, an All-Inclusive Resort offers 714 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. This Cancun property provides complimentary wireless Internet access. Bathrooms include bathrobes and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Rollaway/extra beds (complimentary) are also available.
A private beach and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hilton Cancun, an All-Inclusive Resort's great location gets high marks from our customers. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Free WiFi in public areas, free valet parking, and 2 outdoor pools are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free valet parking
  • Drinking and dining options include a coffee shop, a restaurant, a swim-up bar, and 2 poolside bars
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Services include a free kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a private beach, a 24-hour gym, and a steam room
  • Guests have great things to say about the family-friendly amenities and the restaurant
  • Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 13 minutes by car from Moon Palace Golf Club
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hilton Cancun, an All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Bring your whole family to Hilton Cancun, an All-Inclusive Resort for summer fun including 2 outdoor swimming pools, a complimentary water park, and a complimentary children's club.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a children's pool, a 24-hour fitness center, and a steam room. You'll have access to the outdoor pool at a partner property. Valet parking is free.

This 4.5-star Cancun property is smoke free.

Azulinda Lobby Bar - Onsite lobby lounge.
Azulinda Market & Cafe - Onsite café. Open 24 hours. Open daily.
Vela Food Hall - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
La Luce - This restaurant serves dinner only. Open daily.
Maxal - This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
Dining availability limited at one or more venues

Land activities

Fitness facilities
Volleyball
Kids club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Access to onsite nightclubs

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Azulinda Market & Cafe
  • Azulinda Lobby Bar
  • La Luce
  • Maxal
  • Vela Food Hall

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park
  • Kayaking
  • Outdoor pool (guest access)
  • Paddleboard
  • Playground
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 7 floors
  • Banquet hall
  • Built in 2021
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 1540 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 51 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1540 per accommodation (varies based on length of stay)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Cancun an All Inclusive Resort
Hilton Cancun, an All-Inclusive Resort Cancun
Hilton Cancun, an All-Inclusive Resort All-inclusive property

Hilton Cancun, an All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1971 out of 3292 reviews
Rating 8 - Good. 697 out of 3292 reviews
Rating 6 - Okay. 308 out of 3292 reviews
Rating 4 - Poor. 165 out of 3292 reviews
Rating 2 - Terrible. 151 out of 3292 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Kulwant Singh, Langley

Stayed 5 nights in Apr 2025

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Kirpal Singh, Bolton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property to stay if you going with your family. A lot of options with food and staff is very good.
Stayed 4 nights in Apr 2025

10/10 Excellent

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing! We had a great experience from check in to check out. The staff was very friendly and helpful. The property and room was beautiful and very clean. The food options were also great and delicious.
Stayed 5 nights in Apr 2025

8/10 Good

Oreoluwa Paul Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Lauren Chantel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, staff is friendly, rooms are comfortable and clean, and family friendly! We really enjoyed our time.
Stayed 6 nights in Mar 2025

10/10 Excellent

Modupe

Travelled with family
Liked: Amenities
It was a great stay! The hospitality, food and service overall was top notch.
Stayed 7 nights in Apr 2025

10/10 Excellent

Shatell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing experience. This was my first time in Mexico. I would love to this trip again. I never had to leave the hotel.
Stayed 3 nights in Apr 2025

10/10 Excellent

Mahesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property was outstanding
Stayed 5 nights in Apr 2025

10/10 Excellent

Hyo Soon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Mi Hye

Liked: Cleanliness, staff & service, property conditions & facilities
Everythings were good
Stayed 3 nights in Apr 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxurious feeling resort with private beach

Excellent design and condition, friendly and attentive staff, high quality food and drink in all inclusive package. Private compound feeling property as it is away from the hotel zone. Private road leads to the property surrounded by miles of mangroves in each direction. Architecturally this Hilton feels similar in design to the more luxurious Waldorf Astoria sister property next door. The hotel provided a complimentary bottle of sparking wine and cake for my fiancés birthday which was a nice touch.
Stayed 4 nights in Apr 2025

10/10 Excellent

Ingrida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top notch. Our family loved the food selection and the main reason we loved it so much that all the food was very healthy, not greasy or too salty or too sweet. The only down side that hotel doesn’t provide transportation from the airport. It would be very much appreciated, because 15min ride even in Los Angeles doesn’t cost $110.
Stayed 3 nights in Apr 2025

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eva and Marum were great during the check in process. First time staying at a family resort due to having our son, but it wasn’t bad since they had a more chill vibe pool on the south end. Had an ocean view suite on the 7th floor overlooking kid pool and north pooll, but it was quite. Lunch buffet was lacking, but the pool side tacos made up for it.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
The place is beautiful and has nice dining options
Stayed 5 nights in Apr 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Amenities
Family oriented
Stayed 5 nights in Apr 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, very nice staffs, helpful, lots of restaurants to choose.
Stayed 5 nights in Apr 2025

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredible !!! Excellent service and food ! They go above and beyond and are always working, setting new events up and never on their phone ! This is what a Hilton should be !
Stayed 5 nights in Apr 2025

10/10 Excellent

Mayur

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a bit secluded, so going shopping at local stores is a little difficult. Rooms and guest areas were clean. Staff was very friendly and attentive to us. They had lots of evening events and activities for us to enjoy as a family.
Stayed 4 nights in Apr 2025

8/10 Good

Nathan Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Overall a fantastic trip. Staff, food and drinks great. However a warning to all, the pool has many missing tiles and people (especially kids) cut their feet regularly. This needs to be resolved. In the mean time, I’d strongly suggest water shoes or aqua socks for kids especially. We would love to return but reluctant until they fix their pools.
Stayed 7 nights in Apr 2025

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just wonderful. Very clean, amazing staff and the food's really good.
Stayed 4 nights in Apr 2025

10/10 Excellent

Luz Mireya Aguilar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

BRANDI, Warminster

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our room on the first floor with a pool right next to the amphitheater. All staff members were phenomenal. All the restaurants except for the steakhouse, buffet food by the pool during the day was all fantastic! Had a great time!!!
Stayed 6 nights in Apr 2025

10/10 Excellent

Ramandeep

Stayed 4 nights in Apr 2025