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Hilton Cancun, an All-Inclusive Resort

4.5 star property

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Photo gallery for Hilton Cancun, an All-Inclusive Resort

2 outdoor pools, pool loungers
Reception
Terrace/patio
2 outdoor pools, pool loungers
HIGH FLOOR OCEAN FRONT TWO QUEEN BEDS GUESTROOM

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Pet-friendly

Explore the area

Map
Highway 307, Cancun, QROO, 77500
  • Xoximilco
    ‪12 min drive‬
  • Moon Palace Golf Club
    ‪13 min drive‬
  • Petempich Bay
    ‪20 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for CONNECTING SUNSET VW W/1KING OR 2 QUEENS

View from room

CONNECTING SUNSET VW W/1KING OR 2 QUEENS

  • Valley view
  • Sleeps 6
  • 2 Queen Beds OR 1 King Bed

View all photos for SWIM UP POOL VIEW ONE KING BED GUESTROOM

Hypo-allergenic bedding, in-room safe, iron/ironing board

SWIM UP POOL VIEW ONE KING BED GUESTROOM

  • Sea view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for PRESIDENTIAL 2 BEDROOM SUITE

PRESIDENTIAL 2 BEDROOM SUITE | Living area

PRESIDENTIAL 2 BEDROOM SUITE

  • Ocean view
  • 195 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for OCEAN FRONT ONE BEDROOM PARLOR SUITE-KING BED

OCEAN FRONT ONE BEDROOM PARLOR SUITE-KING BED

OCEAN FRONT ONE BEDROOM PARLOR SUITE-KING BED

  • Ocean view
  • 152 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for TROPICAL VIEW TWO QUEEN BEDS GUESTROOM

View from room

TROPICAL VIEW TWO QUEEN BEDS GUESTROOM

  • Valley view
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for TROPICAL VIEW ONE KING BED GUESTROOM

View from room

TROPICAL VIEW ONE KING BED GUESTROOM

  • Valley view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for DELUXE OCEAN FRONT ONE BEDROOM SUITE-KING BED

DELUXE OCEAN FRONT ONE BEDROOM SUITE-KING BED

DELUXE OCEAN FRONT ONE BEDROOM SUITE-KING BED

  • Ocean view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for OCEAN FRONT ONE KING BED GUESTROOM

OCEAN FRONT ONE KING BED GUESTROOM

OCEAN FRONT ONE KING BED GUESTROOM

  • Ocean view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for OCEAN FRONT TWO QUEEN BEDS GUESTROOM

View from room

OCEAN FRONT TWO QUEEN BEDS GUESTROOM

  • Ocean view
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for OCEAN FRONT ONE BEDROOM SUITE - KING BED

OCEAN FRONT ONE BEDROOM SUITE - KING BED

OCEAN FRONT ONE BEDROOM SUITE - KING BED

  • Sea view
  • 77 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for CONNECTING OCEAN VW W/1KING OR 2 QUEENS

Hair dryer, bathrobes, towels

CONNECTING OCEAN VW W/1KING OR 2 QUEENS

  • Ocean view
  • Sleeps 6
  • 2 Queen Beds OR 1 King Bed

View all photos for FAMILY 2 BEDROOM SUITE-KING BED-2 QUEEN BEDS

FAMILY 2 BEDROOM SUITE-KING BED-2 QUEEN BEDS

FAMILY 2 BEDROOM SUITE-KING BED-2 QUEEN BEDS

  • Ocean view
  • 80 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for OCEAN FRONT ONE BEDROOM MASTER SUITE-KING BED

OCEAN FRONT ONE BEDROOM MASTER SUITE-KING BED

OCEAN FRONT ONE BEDROOM MASTER SUITE-KING BED

  • Ocean view
  • 77 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for OCEAN FRONT ONE BEDROOM SUITE - TWO QUEEN BED

OCEAN FRONT ONE BEDROOM SUITE - TWO QUEEN BED

OCEAN FRONT ONE BEDROOM SUITE - TWO QUEEN BED

  • Sea view
  • 77 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for SWIM UP POOL VIEW TWO QUEEN BEDS GUESTROOM

Hypo-allergenic bedding, in-room safe, iron/ironing board

SWIM UP POOL VIEW TWO QUEEN BEDS GUESTROOM

  • Sea view
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for ONE KING BED GUESTROOM MOBILITY ACCESSIBLE WITH ROLL IN SHOWER

View from room

ONE KING BED GUESTROOM MOBILITY ACCESSIBLE WITH ROLL IN SHOWER

  • Valley view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Hilton Cancun Mar Caribe All-Inclusive Resort

  • Pool
  • All-inclusive
  • Spa
  • Pet-friendly
4.3 out of 5, Excellent, (2706)
The price is €432
for 1 room
includes taxes & fees
18 May - 19 May
Hilton Cancun Mar Caribe All-Inclusive Resort

About this property

Hilton Cancun, an All-Inclusive Resort

Luxury property on the beach, with 2 outdoor pools
At Hilton Cancun, an All-Inclusive Resort, you can relax at one of the 2 outdoor swimming pools, play on the private sand beach, or spend the day at a complimentary water park.
Hilton Cancun, an All-Inclusive Resort offers 714 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. This Cancun property provides complimentary wireless Internet access. Bathrooms include bathrobes and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Rollaway/extra beds (complimentary) are also available.
A private beach and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hilton Cancun, an All-Inclusive Resort's great location gets high marks from our customers. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Free WiFi in public areas, free valet parking, and 2 outdoor pools are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free valet parking
  • Drinking and dining options include a coffee shop, a restaurant, a swim-up bar, and 2 poolside bars
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Services include a free kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a private beach, a 24-hour gym, and a steam room
  • Guests have great things to say about the family-friendly amenities and the clean accommodations
  • 13 minutes by car from Moon Palace Golf Club and 12 minutes from Xoximilco
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hilton Cancun, an All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Bring your whole family to Hilton Cancun, an All-Inclusive Resort for summer fun including 2 outdoor swimming pools, a complimentary water park, and a complimentary children's club.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a children's pool, a 24-hour fitness center, and a steam room. You'll have access to the outdoor pool at a partner property. Valet parking is free.

This 4.5-star Cancun property is smoke free.

Azulinda Lobby Bar - Onsite lobby lounge.
Azulinda Market & Cafe - Onsite café. Open 24 hours. Open daily.
Vela Food Hall - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
La Luce - This restaurant serves dinner only. Open daily.
Maxal - This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
Dining availability limited at one or more venues

Land activities

Fitness facilities
Volleyball
Kids club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Access to onsite nightclubs

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Azulinda Market & Cafe
  • Azulinda Lobby Bar
  • La Luce
  • Maxal
  • Vela Food Hall

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park
  • Kayaking
  • Outdoor pool (guest access)
  • Paddleboard
  • Playground
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 1540 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 51 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1540 per accommodation (varies based on length of stay)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Cancun an All Inclusive Resort
Hilton Cancun, an All-Inclusive Resort Cancun
Hilton Cancun, an All-Inclusive Resort All-inclusive property

Hilton Cancun, an All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1975 out of 3322 reviews
Rating 8 - Good. 704 out of 3322 reviews
Rating 6 - Okay. 320 out of 3322 reviews
Rating 4 - Poor. 166 out of 3322 reviews
Rating 2 - Terrible. 157 out of 3322 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

WINNY Y

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time stay this property, it’s an expectation experience, food is good, ocean front room recommend.
Stayed 4 nights in Jan 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was First Class from the moment we got out at the entrance. Our room was immaculate with ocean views on two sides. The staff in all areas were friendly and catered to our every need. Dining was Excellent with wait staff always ready to help and the Bartenders made superb drinks. Definitely a new favorite destination.
Stayed 6 nights in Jan 2025

8/10 Good

Judith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The constant loud music around the pools was unpleasant. The evening entertainments on the ocean side of the resort were so loud guests had to keep the doors closed on the balconies. Many times during the day and the evening, you couldn't sit out on your balcony at all because the music was so loud. In the performance amphitheatre the sound reverberated off the walls and was so loud you had to leave. The entertainment choices were very poor. The only enjoyable entertainment was the Latin music band on Friday evening.
Stayed 7 nights in Jan 2025

8/10 Good

Verna

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We went as a family vacation with daughter and 2 grandkids. The set up of the hotel is excellent with a children section and an adult section. The staff are generally very good. Want to give a shout out to Alejandra from management who helped us with room service improvements. And to Marco from AUMA, an awesome waiter who went out of his way. The rooms are quite spacious and we got one overlooking the ocean. The soundproofing of the hotel is non existent and the music gets very loud although they are good at closing down around 9 pm. The shows in the evening are very entertaining. The gym facility is excellent with up to date machines and equipment. The food in general is average for the buffet. Order simple foods for room service and should be ok. The restaurants in terms of ranking: AUMA top, followed by Maxal, La Luce and Sinan. AUMA is excellent. Go to the main lobby area to get your restaurant bookings as soon as you get there. The pool areas can get quite crowded so you need to go before 10 to get good beach chairs. The beach itself has been washed out so really non existent. But there are some play areas for the kids and the ocean water is inundated with seaweed. But a walk along the beach is very nice. And lastly if you have an opportunity for a free upgrade to WA next door, I would go for it. I regretted not doing that.
Stayed 7 nights in Jan 2025

8/10 Good

Alyssa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was a little run down (no fault to the cleaning staff). Staff weren’t the friendliest except for a few stand out. Food at buffet was OK. Restaurants and food carts were better (Auma and MAXALE were best). Kids had fun. Probably wouldn’t come back considering price.
Stayed 7 nights in Jan 2025

10/10 Excellent

Dare

Travelled with family
Liked: Cleanliness, staff & service, amenities
We got upgraded to the Waldorf and it was an amazing experience. Great staff all around.
Stayed 5 nights in Jan 2025

8/10 Good

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Edmund

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The trucks beeping , making deliveries,was annoying .
Stayed 1 night in Jan 2025

2/10 Terrible

Bonsa Jemal

Disliked: Cleanliness, staff & service, property conditions & facilities
I had the most horrifying experience at this Hilton Resort. Imagine checking into your room only to find a crocodile inside! This wasn’t just a minor inconvenience; it was a major safety hazard that could have endangered my life. What’s worse is the hotel staff’s response. They refused to take proper accountability, did not provide a written incident report, and outright declined to issue a refund. The lack of professionalism and concern for guest safety is beyond shocking. A hotel that cannot ensure basic security or address such a serious issue in a responsible manner should not be in business. If you value your safety and peace of mind, avoid this place at all costs.
Stayed 4 nights in Jan 2025

2/10 Terrible

Bonsa Jemal

Travelled with group
I had the most horrifying experience at this Hilton Resort. Imagine checking into your room only to find a crocodile inside! This wasn’t just a minor inconvenience; it was a major safety hazard that could have endangered my life. What’s worse is the hotel staff’s response. They refused to take proper accountability, did not provide a written incident report, and outright declined to issue a refund. The lack of professionalism and concern for guest safety is beyond shocking. A hotel that cannot ensure basic security or address such a serious issue in a responsible manner should not be in business. If you value your safety and peace of mind, avoid this place at all costs.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort would go back forsure. If one thing could be better i would say the beds could be a bit softer other than that it was amazing
Stayed 7 nights in Jan 2025

10/10 Excellent

Tommaso

Liked: Cleanliness, staff & service, property conditions & facilities
Great eesort
Stayed 7 nights in Dec 2024

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our children loved the pools, the hot tubs, the food and the Kids Corner. My daughter loved the women who run the Kids Corner and my kudos to them. The little ice cream / confectionary shop is also really cute. The food options were great and even the buffet Vela had such different options it was like going to a different restaurant each time really. The staff were all (and I mean all of them) so friendly and easy going, and kind to us, and our kids. It was my wife's birthday and the staff when they found out made it very special. We loved it here and will be back. The only suggestions I would make are: 1) The hot tub needs better cleaning during the day, filtration, and jets. It was kind of just a pool of hot water that was not moving, which we weren't used to and wasn't very pleasant (although our daughter still liked it). 2) The black lettering for the room numbers and the signs for room numbers should be replaced with plates. They are very nice when they aren't broken but unfortunately a lot of them are broken and it makes the place look a bit run down for no reason (which it isn't). Our room on the 5th floor was gorgeous and was so quiet. We loved the room and room service.
Stayed 6 nights in Jan 2025

6/10 Okay

Javarris Jabbar

Stayed 3 nights in Jan 2025

4/10 Poor

Yumi Nakamura

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Candice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was beautiful
Stayed 2 nights in Jan 2025

10/10 Excellent

Kun Soo, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility is great but it was too hard to book special restaurants. Room service was fantastic!
Stayed 4 nights in Dec 2024

4/10 Poor

Amy

Disliked: Staff & service
Not a great experience. Our first room was unacceptable. Especially for a Hilton standard. Staff was not very accommodating in most were very rude. We had two staff manager members at made the day better otherwise we most likely would’ve checked out and went to another hotel. Food was just average. Just a very disappointing trip. Will never go back.
Stayed 3 nights in Jan 2025

10/10 Excellent

yevgeniy t

Stayed 6 nights in Jan 2025

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Jan 2025

10/10 Excellent

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my time at the Hilton Cancun. Everything was clean, customer service was great.
Stayed 4 nights in Jan 2025

10/10 Excellent

mohammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and facilities Varieties of food Nice and cool staff
Stayed 5 nights in Jan 2025

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't love the glass bathroom, and thin walls between the rooms. Loved EVERYTHING else.
Stayed 3 nights in Jan 2025

10/10 Excellent

David

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurants were all great. The service from thd staff was wonderful, my granddaughter loved the kids CLUB ❤️
Stayed 3 nights in Jan 2025

10/10 Excellent

Kyra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 4 nights in Jan 2025