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Hotel Imperial las Perlas

3.5 star property

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Photo gallery for Hotel Imperial las Perlas

On the beach
Front of property
Standard Double Room | Balcony view
Beach bar
1 bedroom, iron/ironing board, bed sheets

Reviews

6.8 out of 10

Popular amenities

  • All-inclusive
  • Bar
  • Housekeeping
  • Room service

Explore the area

Map
Blvd. Kukulcan Km 2.5, Cancun, QROO, 77500
  • Puerto Cancun Marina Town Center
    ‪14 min walk‬
  • Playa Tortugas
    ‪16 min walk‬
  • Tortuga Beach
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

1 bedroom, iron/ironing board, bed sheets

Standard Double Room

  • 20 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Imperial las Perlas

Beachfront hotel with bars and a 24-hour front desk
This smoke-free hotel features an outdoor pool, a restaurant, and 2 bars/lounges. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include a coffee shop/cafe, a children's pool, and a 24-hour front desk.
Hotel Imperial las Perlas offers 115 air-conditioned accommodations with complimentary toiletries. 32-inch LED televisions come with cable channels. Bathrooms include showers. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site.
Our customers tell us they can't get enough of the helpful staff at Hotel Imperial las Perlas. During your stay, you're just a quick walk from Las Perlas Beach. Features include free WiFi in public areas, free self parking, and a free manager's reception.
  • Free WiFi in some public areas
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a terrace
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 9 minutes by car from Tortuga Beach and 9 minutes from Cancun Mall
Some rates at Hotel Imperial las Perlas are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Imperial las Perlas offers its guests an outdoor pool and a children's pool. Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. A free manager's reception is offered daily. WiFi is free in public spaces.

Hotel Imperial las Perlas also features a terrace and room service (during limited hours). Free self parking is available.

This 3.5-star Cancun hotel is smoke free.

The hotel hosts a free manager's reception daily.
Hotel Imperial las Perlas has a restaurant on site.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Hotel Imperial las Perlas are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: MXN 210 for adults and MXN 140 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Imperial las Perlas

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 210 for adults and MXN 140 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 8:00 PM.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Imperial Las Perlas Cancun
Hotel Imperial las Perlas Hotel
Hotel Imperial las Perlas Cancun
Hotel Imperial las Perlas Hotel Cancun
Hotel Imperial las Perlas with optional All Inclusive

Hotel Imperial las Perlas Reviews

Reviews

6.8
Rating 10 - Excellent. 286 out of 1001 reviews
Rating 8 - Good. 230 out of 1001 reviews
Rating 6 - Okay. 201 out of 1001 reviews
Rating 4 - Poor. 119 out of 1001 reviews
Rating 2 - Terrible. 165 out of 1001 reviews

7.2/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

MARIA, Arlington

Travelled with family and small children
The beach is not clean for swimming and there is a lot of people around due to tours.

8/10 Good

Mariya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is very limited parking available, with the risk that you might be hit food could be better you get what you pay for
Stayed 1 night in Feb 2025

4/10 Poor

Victor

Travelled with family
Disliked: Staff & service, property conditions & facilities
You get what you paid for. If you just need a please to sleep and want ocean view this place works. The staff was very polite and attentive at the restaurant for breakfast, but the personal at the front desk were terrible.
Stayed 4 nights in Feb 2025

8/10 Good

Ibrahim

Liked: Property conditions & facilities
Stayed 4 nights in Feb 2025

2/10 Terrible

Thang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

6/10 Okay

Yvonne

Travelled with group
Liked: Cleanliness, property conditions & facilities
Upon arrival the staff member at check in spoke so fast I could hardly understand anything said. Then you have to see another person so they can give you a towel card and entice you to book through them any tours but this person spoke so fast as well. Slow down, The hotel itself is in a convenient location. Breakfast buffet, sounds great, if only there were choices.. I tried to pay for lunch/snack but the first time I went the staff had zero interest in attending. Too busy chatting amongst themselves and the bartender. At least two days later when I returned the staff seemed more attentive.
Stayed 4 nights in Feb 2025

8/10 Good

Darsy Josefina Mora de

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 8 nights in Feb 2025

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
It is a last , last resort. The room smelled, the water was either toooo hot or cold. The restaurant was dingy. Nope... do not recommend.
Stayed 2 nights in Nov 2024

6/10 Okay

John Andrew

Travelled with group
Disliked: Amenities
Overall experience is what we expected for the price. The food was better than expected, the beach is not good, no lock box in room, terrace was small, bedding was average, limited hot water... just a very basic hotel with a limited buffet. Our package included breakfast, but you can buy lunch/dinner for about $14 US per person, including one drink. There is a GoMart nearby for basic food/drinks—only one key card per room, which was inconvenient. Drinks at bar are low quality. We felt safe. If you need an inexpensive place, try this place. Otherwise, there are many other better choices.
Stayed 4 nights in Feb 2025

8/10 Good

Ryan

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Friendly staff. Older hotel. Good price to the area
Stayed 1 night in Feb 2025

10/10 Excellent

Gerson

Liked: Cleanliness, property conditions & facilities
Excelente lugar para una estancia relajada a un gran precio
Stayed 2 nights in Feb 2025

4/10 Poor

martin

Liked: Staff & service
Disliked: Amenities
Was turned off upon seeing and entering the room. The odor of sewer was terrible. I finally tracked it to the shower drain, and figure it was possibly due to not having p-traps. I remedied thay by throwing the shower mat over the drain. The sink wouldn't drain, but they fixed it upon request, although the piping leaked after the repair. I felt sorry for an older couple trying to check in, as there was no front end staff that spoke english. I managed as I downloaded Google Translate. The beach was non existent although the tanning area was a decent area. The pool was nice, and the serving staff spoke good English. Overall all the staff were nice and hospitable. They had a tour desk there so that was a plus. The Hotel Zone buses were convenient. Remember, pictures are deceiving. Overall the activities and shopping was nice, but you needed transportation to get to the key areas in the hotel zone.
Stayed 10 nights in Jan 2025

10/10 Excellent

Esmeralda

Stayed 2 nights in Jan 2025

10/10 Excellent

Alan Ricardo

Liked: Cleanliness
Stayed 3 nights in Jan 2025

8/10 Good

patricia

Liked: Staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Nb
Stayed 4 nights in Jan 2025

6/10 Okay

Helen, Guttenberg

Travelled with partner
Liked: Staff & service
Close to airport and bus Station
Stayed 3 nights in Jan 2025

6/10 Okay

Helen, Guttenberg

Travelled with partner
Liked: Staff & service
Overall it was ok
Stayed 2 nights in Jan 2025

2/10 Terrible

Rafi

Disliked: Staff & service, property conditions & facilities
The staff there are not friendly they give you attitudes and most importantly they do t speak English and yet they do t show respect Well at least the ones I dealt with
Stayed 3 nights in Jan 2025

10/10 Excellent

Jay

Liked: Cleanliness
Stayed 6 nights in Jan 2025

10/10 Excellent

Jay

Liked: Cleanliness, property conditions & facilities
People in general
Stayed 1 night in Jan 2025

2/10 Terrible

christianne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Arturo

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff is friendly but useless. My room didn't have internet. I called multiple times and no answer. Then they said they will send someone but never did. It says it has parking included but they only have 10 spots for 175 rooms. If you dont find one then you need to park 25 minutes away since there's no shuttle
Stayed 1 night in Dec 2024

10/10 Excellent

MARINA

Stayed 7 nights in Nov 2024

6/10 Okay

Rana, Mississauga

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room we stayed needs renovation. Bed, entrance, noise level, ambience and most importantly the washroom is below average. Shower with rust and dirty roof did not go well with me. Majority of the staffs in the restaurant are very good. The cleaning staffs are very hardworking but beward of the travel desks as they sell tickets on the higher side and the vendor Dreams Tour for Chichen Itza tour must be avoided.
Stayed 4 nights in Dec 2024