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Hotel Isleño

2.5 star property

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Photo gallery for Hotel Isleño

Lobby sitting area
Lobby sitting area
Lobby sitting area
Front of property – evening/night
Interior detail

Reviews

8.2 out of 10
Very good

Popular amenities

  • Air-conditioning
  • Business services
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Francisco I. Madero no 8, Isla Mujeres, QROO, 77400
  • Place, Miguel Hidalgo
    ‪2 min walk‬
  • Place, beach near Centro
    ‪2 min walk‬
  • Place, North Beach
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪82 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

7.6 out of 10
Good
(4 reviews)
  • City view
  • 30 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Double Room, Balcony

Standard Double Room, Balcony

Standard Double Room, Balcony

8.0 out of 10
Very good
(1 review)
  • City view
  • 30 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Double Room, 2 Queen Beds, Balcony, City View

Premium Double Room, 2 Queen Beds, Balcony, City View

Premium Double Room, 2 Queen Beds, Balcony, City View

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 20 sq m
  • Sleeps 2
  • 2 Queen Beds

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About this property

Hotel Isleño

Along with a business center, this smoke-free hotel has a 24-hour front desk and an arcade/game room. WiFi in public areas is free. Other amenities include tour/ticket assistance and a front-desk safe.
Hotel Isleño offers 15 air-conditioned accommodations with minibars. Business-friendly amenities include desks and safes. Bathrooms include showers. Housekeeping is provided daily.
Our customers tell us they enjoy the overall property condition at Hotel Isleño. During your stay, you're just a quick walk from North Beach. Features include free WiFi in public areas, plus a business center and an arcade/game room.
  • Free WiFi in some public areas
  • Amenities include a front-desk safe, a business center, and a terrace
  • Just a 4-minute walk from Isla Mujeres Ferry Terminal and 7 minutes by foot from North Beach
Public spaces have free WiFi. There's an onsite business center. A terrace, an arcade/game room, and tour/ticket assistance are also featured at Hotel Isleño.

This Isla Mujeres hotel is smoke free.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Arcade/game room

Family friendly

  • Arcade/game room

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bathroom

  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 AM
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Isleño

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Isleño
Hotel Isleño Isla Mujeres
Isleño Isla Mujeres
Hotel Isleño Hotel
Hotel Isleño Isla Mujeres
Hotel Isleño Hotel Isla Mujeres

Hotel Isleño Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 45 out of 141 reviews
Rating 8 - Good. 67 out of 141 reviews
Rating 6 - Okay. 20 out of 141 reviews
Rating 4 - Poor. 3 out of 141 reviews
Rating 2 - Terrible. 6 out of 141 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Chantal

Liked: Cleanliness, amenities, property conditions & facilities
Great staff! Great location!
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Patty

Very clean and attentive front desk stafff
Stayed 7 nights in Dec 2025
Verified

8/10 Good

Henrik Forvik

Liked: Cleanliness, staff & service, amenities
Only there for one night, but the room looked like the pictures and the staff was really friendly! Only negative was the temp in the shower
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Chele

Liked: Amenities
Perfect location and friendly staff!
Stayed 5 nights in Mar 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
I loved this place. Always a hello and a smile upon arrival. Did me a huge favour on my departure day which was super helpful. AC was great. Large shower with superb water pressure. Room had a nice balcony, great for people watching. Lots of space and clean. Location is a Short walk to food, beach, the ferry terminal and groceries. And while in the heart of Centro it was also quiet at night. Absolutely my first choice if I come back.
Stayed 5 nights in Feb 2026
Verified

6/10 Okay

Chido

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was central to everything and it was very easy to get around by just walking.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

John

Excellent budget hotel. Small number of rooms. Friendly staff. Clean, comfortable rooms. Short walk to north beach and restaurants.
Stayed 8 nights in Jan 2025
Verified

10/10 Excellent

Barry

Liked: Staff & service, property conditions & facilities
Great hotel....location perfect..near places to eat ,beach ,market...and just at the end of the busy area ..quiet at night....front desk and house keeping where great..room very big ..great TV..bathroom..very clean..i would stay here again..great hotel!!!!
Stayed 2 nights in Jan 2023
Verified

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great stay (overnight). Good air conditioning (quiet). Staff were great, friendly and always smiling. Small balcony off room, 2 double beds, refrigerator, small bathroom with a large shower (shower head could use a tightening or replacement - water spraying over) Quiet location, close to board walk.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place

A quiet, well maintained hotel. They are doing a great job with conservation on the tiny island. The internet worked well and the staff was very pleasant and attentive.
Stayed 8 nights in Mar 2023
Verified

8/10 Good

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for the price. Could use some updated bedding.
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has an excellent location. The staff was pleasant and helpful. The check in and check out process was easy. The only downside was the low water pressure. Otherwise, will probably stay again.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities
Was great for a few days.
Stayed 2 nights in Feb 2024
Verified

8/10 Good

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good find

A wonderful little hotel in an excellent location near market, golf cart rental, numerous restaurants and a few blocks from the beach. The front rooms were noisy at night, but with ac, no problem. I definitely would stay there again.
Stayed 6 nights in Mar 2024
Verified

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. The room was clean with a large shower and plenty of hot water. The only reason I didn’t give 5 stars is there was a musty smell in my room.
Stayed 4 nights in Jan 2025
Verified

2/10 Terrible

Kirill

Disliked: Cleanliness, amenities, property conditions & facilities
We got two rooms without blankets, they then told us that we should’ve looked at the pictures on the website and that rooms don’t come with blankets when we show them that on the pictures they do come with blankets. They said we are sorry we just don’t have any more. The staff was rude, very unprofessional, and they were dressed like gypsies and walked into my room barefoot. Would not recommend.
Stayed 1 night in Feb 2026
Verified

4/10 Poor

Douglas

Disliked: Staff & service, property conditions & facilities
Isla Mujeres is a tiny island with many choices. Ive been coming here for 18 yrs. I needed a ladt minute room for a friend visiting. This hotel is in a PRIME location! The rooms are clean & very comfortable. The hotel itself is a disaster & poorly run. Xmas deco in February. Laundry, waterbottles, towels everywhere. Extremely rude staff. Balcony & stair railings broken. There is a reason that they were 3/4 empty at the peak of the season.
Stayed 7 nights in Feb 2025
Verified

6/10 Okay

David

Liked: Staff & service
When the Isleno was first built it was wonderful. State of the art electrical system, modern style. All good. Now it needs a major cleaning. Things have become dingy. The towels should have been moved to the cleaning rag department a long time ago. The place could be sparkling and beautiful. It is not.
Stayed 1 night in Mar 2023
Verified

8/10 Good

Mathew

Liked: Staff & service
Disliked: Cleanliness

so so

We had tonget the front deskntpnsweep the floors as it was covered with hair. The mattress covers made sleeping awful all they did was make you sweat. Woke up several times soaked. Very disgusting
Stayed 1 night in Feb 2023
Verified

8/10 Good

Margo Rita

Liked: Cleanliness, property conditions & facilities, room comfort

Great little hotel

I love the location. It was very clean and quiet. The A/C and shower worked great. The wifi worked fine and the beds were surprisingly comfortable. The young ladies that work there were very sweet and kept the place very clean. The men that worked there were very grouchy and lazy. I would stay here again. I would not recommend it for families as it does not have a pool or any accomodations for kids. The only issues I had was that I was under the impression by Expedia that my hotel had already been billed to my credit card, so when the guy at the desk wanted to collect again, I was a little miffed. He told me that this happens all the time with Expedia. My other hotels I stayed in during this trip in Mexico were all paid for prior to my arrival through Expedia. Not sure why the inconsistancy with Expedia. All in all, it was a good experience.
Verified

2/10 Terrible

Daniel J.

Disliked: Staff & service, property conditions & facilities, room comfort

Hidden fees, shady operation, beware

BEWARE, hidden charges. Hotel manager tried to charge me extra for "local environmental fee" and when I disputed it stating I paid on hotels.com he said it was a separate charge. Extortion is what it is, when I agreed to pay it because I was tried and hot, attempted to use credit card and he said it would be DOUBLE the fee. Scam, should be removed from site. I would never stay here. Did I mention the scruffy dog that came out in the lobby to bark at us? What a joke of an operation. Stay far away!
Stayed 1 night in Jun 2023
Verified

6/10 Okay

Dianilda

Liked: Cleanliness, staff & service
Disliked: Amenities
Para una estadias rapida esta bien, no nos gusto que no tuvieramos nevera ni plancha.
Stayed 2 nights in Mar 2023
Verified

8/10 Good

Dayris

Liked: Cleanliness, property conditions & facilities, room comfort

Bien ubicado

Bonito hotel
Stayed 1 night in Feb 2023
Verified

6/10 Okay

Ulises

Disliked: Staff & service
Las habitaciones se ven bien, aunque la taza tenía un trozo de papel, yo digo que se le pasó limpiarla antes. Dan unas llaves para el cuarto y para la luz, la llave de la luz se rompe muy fácilmente entonces se tiene que tener cuidado, el control de la televisión no funcionaba y cuando los califiqué en google
Stayed 1 night in Jan 2023
Verified

6/10 Okay

Danielle

Liked: Cleanliness
Disliked: Staff & service
I like the hotel it had a lot of amenities such as a tv and fridge I just couldn't sleep at night sometimes because there was a bar across the street and because of the noise also the room I had was mid hotel so you can hear the reception at all hours talking. I did enjoy the room though as its close to everything and centrally located.
Stayed 6 nights in Feb 2022