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Hotel Paradise Suites

3.5 star property

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Photo gallery for Hotel Paradise Suites

Exterior
20 Tox Master (1 King)
20 Tox Master (1 King)
Lounge
20 Tox Master (1 King)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Gym

Explore the area

View in a map
Carlos Lazo 14, Isla Mujeres, QROO, 77400
  • Place, Miguel Hidalgo
    ‪2 min walk‬
  • Place, North Beach
    ‪6 min walk‬
  • Place, Isla Mujeres Ferry Terminal
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪75 min drive‬

Room options

View all photos for 01 Imox Jr (1 King)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

01 Imox Jr (1 King)

8.0 out of 10
Very good
(1 review)
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 02 Akbal Jr (2 Queen)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

02 Akbal Jr (2 Queen)

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for 03 Zama Jr (1 King)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

03 Zama Jr (1 King)

7.0 out of 10
Good
(2 reviews)
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 04 Ixchel Jr (2 Queens)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

04 Ixchel Jr (2 Queens)

10.0 out of 10
Exceptional
(4 reviews)
  • 42 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for 05 Alotl Jr (2 Queens)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

05 Alotl Jr (2 Queens)

  • 42 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for 06 Litza Jr (2 Queens)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

06 Litza Jr (2 Queens)

  • 42 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for 07 Kinish Jr (2 Queens)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

07 Kinish Jr (2 Queens)

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for 08 Itze Jr (2 Queens)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

08 Itze Jr (2 Queens)

  • 42 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for 09 Teotl Jr (1 King)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

09 Teotl Jr (1 King)

9.6 out of 10
Exceptional
(5 reviews)
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 10 Nicte Jr (1 King)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

10 Nicte Jr (1 King)

8.0 out of 10
Very good
(2 reviews)
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 11 Mixtli Jr (2 Queens)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

11 Mixtli Jr (2 Queens)

10.0 out of 10
Exceptional
(2 reviews)
  • 42 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for 12 Balam Jr (1 King)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

12 Balam Jr (1 King)

9.4 out of 10
Exceptional
(3 reviews)
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Paradise Suites

Along with a 24-hour fitness center, this hotel has a 24-hour business center and massage/treatment rooms. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, a computer station, and a library are onsite. Change of towels is available on request.
Hotel Paradise Suites offers 12 air-conditioned accommodations with hair dryers and irons/ironing boards. Rooms open to balconies or patios. Accommodations at this 3.5-star hotel have kitchenettes with stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries.

This Isla Mujeres hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. 32-inch flat-screen televisions come with cable channels. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.
Hotel Paradise Suites's great location gets high marks from our customers. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll find features like free WiFi in public areas and free self parking, plus a 24-hour gym.
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 3-minute walk from North Beach and 8 minutes by car from Shark Beach
  • Cats and dogs welcome for free (restrictions apply)
A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A 24-hour fitness center, spa services, and a library are also featured at Hotel Paradise Suites. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Isla Mujeres hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Things to do

  • 24-hour gym
  • Art gallery
  • Designer stores
  • Library
  • TV in common areas

Family friendly

  • Dining table
  • In-room kitchenette
  • In-room microwave
  • Living room
  • Mini-fridge
  • Separate bedroom

Conveniences

  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Virtual front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Beach towels
  • Firepit
  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Spa

  • 4 treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Tile flooring in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Communal living room
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Blender
  • Cookware, dishware, and utensils
  • Dining table
  • Freezer
  • Hob
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Restaurant dining guides
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and key retrieval information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Guests are recommended to download the property's Whatsapp mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Key retrieval, private entrance

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 3 (weight limit: 110 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 35.19 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and debit cards; cash is not accepted
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in information and key retrieval information. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Guests are recommended to download the property's Whatsapp mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

Hotel Paradise Suites Isla Mujeres
Paradise Suites Isla Mujeres
Paradise Suites
Hotel Paradise Suites Hotel
Hotel Paradise Suites Isla Mujeres
Hotel Paradise Suites Hotel Isla Mujeres

Hotel Paradise Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 128 out of 214 reviews
Rating 8 - Good. 44 out of 214 reviews
Rating 6 - Okay. 18 out of 214 reviews
Rating 4 - Poor. 15 out of 214 reviews
Rating 2 - Terrible. 9 out of 214 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Hector

Stayed 3 nights in Dec 2025

6/10 Okay

Kimberly

Travelled with partner
The staff were great, but the room was lacking. The kitchen was not as pictured on the website (1 small burner) and everything that I would have expected when booking a room for two was not there. No pots/pans until requested (and then just a very small pan), no 2 of anything (coffee mugs, glasses), one small pillow each so not easy to watch TV in bed comfortably, no coffee table with the couch and no safe. I had stayed here before many years ago when the attention to detail was much higher. For the amount paid per night this wasn't as expected but the location is perfect. This was room #9 so maybe the other rooms are better set-up. Sadly, because this was disappointing, I will look elsewhere the next visit.
Stayed 7 nights in Dec 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The courtyard style of the property was interesting and cool. The room was spacious and very livable. They provided beach towels, which was nice. The staff were very accommodating. Many food and bar options right next to the property, with the beach only one block from the hotel. You can rent a golf cart for longer excursions just steps away from the hotel.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Our second stay here and again it was fabulous. Steps away from North beach and within walking distance of downtown. We love it here because it’s quiet and peaceful and yet close to everything. Alex the manager is friendly and extremely helpful.
Stayed 7 nights in Dec 2025

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our own sucluded spot in the middle of everything. Alex was amazing, always around if we needed her. 3 minute walk to the most beautiful beach you will never want to leave.
Stayed 7 nights in Dec 2025

10/10 Excellent

Serge

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is great. It is great value for what you pay for and it's anvoasis in the niddle of all the action. Everything you need ro want us walkeable. Closest beach is North Beach and that is the best one on the island. Staff were friendly and professional. Room was clean and everything worked great.
Stayed 4 nights in Dec 2025

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was perfect. Alex was awesome during the entire stay, answering every question we had. The place is about a block from north beach, which makes it ideal. Tons of food options within walking distance. We’ll be back!
Stayed 3 nights in Nov 2025

10/10 Excellent

Michael

Stayed 2 nights in Dec 2025

10/10 Excellent

Abram

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spacy & clean. Minutes from the beach, walking. Alex, the manager, lives on property and is great to work with. She'll make sure all your needs are taken care of. Also, sports bar, Snappers, is directly across the street. Overall, we had a great stay.
Stayed 6 nights in Nov 2025

10/10 Excellent

Cheryl

Stayed 4 nights in Nov 2025

10/10 Excellent

DONALD

Liked: Cleanliness, amenities, property conditions & facilities
All was excellent
Stayed 4 nights in Nov 2025

10/10 Excellent

Ronda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AC worked great and was very cold
Stayed 3 nights in Nov 2025

10/10 Excellent

lisa m

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ac. Love this place.
Stayed 4 nights in Nov 2025

8/10 Good

Richard

Stayed 4 nights in Oct 2025

10/10 Excellent

Charlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Hotel paradise suites is a small and elegant property in the heart on north beach! The spacious suites are extraordinary with beautiful decor, comfortable deck, comfy beds, well equipped kitchenette, lovely bathrooms, quality bedding and towels and so many wonderful touches including drying racks on back deck! The landscaping and pool are beautiful!!!And the staff are fantastic…very friendly, welcoming and professional! We have stayed in many places on Isla and this is now our top choice!
Stayed 6 nights in Oct 2025

10/10 Excellent

Stefani

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was an amazing stay! It is located right next to the beach and the Main Street with restaurants and shops. Friendly staff and great air conditioning unit. Would definitely stay again!
Stayed 4 nights in Oct 2025

10/10 Excellent

Ivan

Stayed 7 nights in Sep 2025

8/10 Good

Alyson

Liked: Cleanliness, property conditions & facilities
Everything was as expected, great location, large room, pool was small but clean. Our next to last day though the power went out across the island and we were left without power, ac, flushing toilets for nearly 12 hours. We heard from another guest that this was a scheduled outage for a large part of the island. I can understand this is something out of their control however my frustration stems from the lack of communication. We heard about this from another guest. I was able to reach out by text but no additional information was able to be provided. There was no generator, no candles, way to charge our phone or anything provided (it went past dark). If we had been told it would have allowed us to make other arrangements, being our last night we would have moved to the mainland.
Stayed 5 nights in Aug 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quaint and Cosy

Water never got hot, even after 2 requests to fix it. Ended up in, since it was extremely hot outside, but, hot water sill would have been nice. Excellent location. Close to beach and night life, restraunts, market.
Stayed 5 nights in Aug 2025

10/10 Excellent

Shaza

Liked: Cleanliness, staff & service, property conditions & facilities
So close to the beach and the bed is very comfortable ! Will come back again
Stayed 4 nights in Aug 2025

10/10 Excellent

Lea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had a lovely stayed & would definitely stay again if we’re revisiting Isla MUJERES. The location is perfect for the main beach & room are spacious with kitchen.
Stayed 2 nights in Aug 2025

6/10 Okay

Arturo

Travelled with partner
Bed was comfortable. Towels and bed linen were crunchy-sun dried. No restaurant facilities or front desk on site. Okay stay for the excellent location-walking distance to playa norte.
Stayed 4 nights in Aug 2025

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, staff friendly i will stay again!
Stayed 4 nights in Jul 2025

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place close to beautiful beach

This place was a gem.Alex the manager was a pleasure. Room was very clean and spacious . Had everything you needed kitchen with fridge ,microwave,hot plate.dishes ,blender coffee pot. We only used the fridge but everything was there. They even had the big jug of water so you didn’t have to buy any. Beds were comfortable and a/c worked great. Your front patio had a table and chairs plus a sofa.out your back door you had a clothes line to hang up wet clothes. They had a massage hut right outside our door.I had a hour massage with Patrica and would highly recommend . We spent 3 nights and would definitely stay here again. Thanks again Alex was a pleasure meeting you and your staff.
Stayed 3 nights in Aug 2025

10/10 Excellent

Dina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great! Simple accommodations and really close to North Beach. Staff was unbelievable and very helpful. I will definitely stay here again on our next trip!
Stayed 5 nights in Jul 2025