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Hotel Playa la Media Luna, Isla Mujeres

3.0 star property

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Photo gallery for Hotel Playa la Media Luna, Isla Mujeres

Relax in style with ocean views from this serene outdoor seating area, featuring a table, sofas, and lounge chair under a shaded canopy.
Guests can enjoy stunning ocean views from the balcony.
Two single beds with matching headboards and neutral-toned bedspreads, a bedside table, and a modern light fixture.
Relax by the ocean with a refreshing dip in the pool surrounded by lounge chairs and umbrellas.
Welcome to our lobby, featuring a reception desk, comfortable seating area, and lush greenery.

Popular amenities

  • Laundry
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
Seccion Rocas, Lotes 9 y 10, Punta Norte, Smz. 1, Isla Mujeres, QROO, 77400
  • North Beach
    ‪5 min walk‬
  • Isla Mujeres Ferry Terminal
    ‪11 min walk‬
  • Dolphin Discovery
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪70 min drive‬

Room options

View all photos for King with Hot Tub

King with Hot Tub

King with Hot Tub

9.2 out of 10
Wonderful
(7 reviews)
  • 35 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Palm Garden View

Palm Garden View

Palm Garden View

8.8 out of 10
Excellent
(14 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Media Luna Apartment

Media Luna Apartment

Media Luna Apartment

  • 40 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Cozy Guest Room

Cozy Guest Room

Cozy Guest Room

8.8 out of 10
Excellent
(5 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Ocean View

King Ocean View

King Ocean View

8.4 out of 10
Very good
(5 reviews)
  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for King Garden View

King Garden View

King Garden View

8.4 out of 10
Very good
(7 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Classic Ocean Front

Classic Ocean Front

Classic Ocean Front

8.6 out of 10
Excellent
(8 reviews)
  • 28 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Playa la Media Luna, Isla Mujeres

On beach with outdoor pool for sandy fun near Isla Mujeres Ferry Terminal
Along with an outdoor pool, this smoke-free hotel has laundry facilities and tour/ticket assistance. Free WiFi in public areas and free self parking are also provided. Additionally, wedding services, a front-desk safe, and multilingual staff assistance are onsite. Housekeeping is available once per stay.
Hotel Playa la Media Luna, Isla Mujeres offers 18 accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually furnished and decorated. Televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Isla Mujeres hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and ceiling fans. In-room massages and irons/ironing boards can be requested. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Hotel Playa la Media Luna, Isla Mujeres's great beach location. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance, luggage storage, and wedding services
  • Guests have great things to say about the location and the beach
  • Just a 4-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 4 minutes by foot from North Beach
As a guest of Hotel Playa la Media Luna, Isla Mujeres, you'll find an outdoor pool, a terrace, and multilingual staff. Public spaces have free WiFi. Hotel Playa la Media Luna, Isla Mujeres also features tour/ticket assistance, laundry facilities, and a front-desk safe. Limited free parking is available on a first-come, first-served basis.

This 3-star Isla Mujeres hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (once per stay)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • On the beach
  • Pool loungers
  • Terrace

Spa

  • In-room massages

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 29-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 10:30 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests planning to arrive after 11 PM, must contact hotel security and show a valid ID upon arrival. Guests will receive room keys and check in will be done the next day in the morning.

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Playa la Media Luna, Isla Mujeres

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of MXN 2615.83 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 9:00 AM - 10:30 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Playa la Media Luna Isla Mujeres
Hotel Playa Media Luna
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Isla Mujeres Playa Media Luna
Media Luna Hotel Isla Mujeres
Playa la Media Luna Isla Mujeres
Playa Media Luna
Playa Media Luna Hotel
Playa Media Luna Isla Mujeres
La Media Luna, Isla Mujeres
Hotel Playa la Media Luna Isla Mujeres
Hotel Playa la Media Luna, Isla Mujeres Hotel
Hotel Playa la Media Luna, Isla Mujeres Isla Mujeres
Hotel Playa la Media Luna, Isla Mujeres Hotel Isla Mujeres

Hotel Playa la Media Luna, Isla Mujeres Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 273 out of 602 reviews
Rating 8 - Good. 209 out of 602 reviews
Rating 6 - Okay. 75 out of 602 reviews
Rating 4 - Poor. 29 out of 602 reviews
Rating 2 - Terrible. 16 out of 602 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tom

Liked: Cleanliness, amenities, property conditions & facilities
we stay here most often when we come to the island and they always have a nice clean. Well run place.
Stayed 7 nights in Mar 2025

2/10 Terrible

Veronica

Stayed 4 nights in Apr 2025

6/10 Okay

Valerie, Brooklyn

Travelled with family
Liked: Amenities
Beautiful area, perfect location on a quiet beach, very relaxing, but close to the best beach, shops and restaurants. The hotel could be so much better, there is no effort to decorate The rooms need to be renovated and linnen and towels upgraded. Reception staff unfriendly No breakfast, no restaurant This should be clearly stated upon reservation
Stayed 5 nights in Mar 2025

8/10 Good

Bradley Todd

Travelled with group
Nice hotel but no water access as the area wasn’t safe to swim in the ocean
Stayed 7 nights in Mar 2025

8/10 Good

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Love it! Friendly, helpful, relaxing stay.
Stayed 7 nights in Mar 2025

10/10 Excellent

Donalee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Heidi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very good experience and loved having a pool with beach access. Excellent location to everything and friendly staff. Quiet and safe.
Stayed 5 nights in Mar 2025

8/10 Good

John

Travelled with family
Liked: Cleanliness, property conditions & facilities
Price went up too much for next year or we would book again.
Stayed 6 nights in Jan 2025

10/10 Excellent

Susan

Stayed 9 nights in Oct 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and a little off beaten path
Stayed 7 nights in Jan 2025

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Can’t wait to return!

AMAZING STAY! The staff is so friendly and the property is beautiful! It’s quiet and yet close to shopping and dining.
Stayed 7 nights in Jan 2025

6/10 Okay

Dan

Business traveller
Liked: Cleanliness
Stayed 3 nights in Jan 2025

8/10 Good

Trevor George, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous spot, wonderful facilities, great location.
Stayed 10 nights in Jan 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jan 2025

8/10 Good

Luisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Relaxing
Stayed 5 nights in Jan 2025

10/10 Excellent

Linda

Lovely property close to everything very quiet at night no music no loud parties if you want that you can go right down the road to Hidalgo for live music and drinks all night long as well as plenty of food
Stayed 10 nights in Jan 2025

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place!
Stayed 4 nights in Jan 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has a spectacular view of the sea, there is a sidewalk that takes you to one of the most beautiful beaches in the world, north beach.
Stayed 2 nights in Dec 2024

10/10 Excellent

lauren

Travelled with family
Liked: Cleanliness, property conditions & facilities
This hotel is an excellent value. The staff provides service that is a bit sluggish and the pillows are extremely uncomfortable, but otherwise I was very happy with my stay.
Stayed 3 nights in Dec 2024

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location that felt safe. Y
Stayed 2 nights in Dec 2024

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our first room had a terrible musty smell and poor water pressure with neighbors that enjoyed smoking on their balcony so we couldn’t open our doorwall. We asked management to move us into another room and they did so, which we greatly appreciated since it was much cleaner, too. We were mostly disappointed that all 3 pools we saw were cold and not heated even slightly, so we didn’t bother to go in. Had they been heated, we would have spent more time on property and bought drinks from their pool bar.
Stayed 4 nights in Dec 2024

8/10 Good

charlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and beds were comfortable. Enjoyed the hammock on the balcony. The pool looked out onto the beach, very relaxing. Close to restaurants and shops.
Stayed 5 nights in Dec 2024

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a little gem in the middle of everything yet peaceful and relaxing
Stayed 7 nights in Nov 2024

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel with delicious Margaritas!

We loved this hotel- the location is just perfect so close to Playa Norte but also in a quieter spot. The views from the pool earlier were beautiful. The exterior of the hotel was really well thought out, not too concrete jungle like many others and a beautiful swimming pool. The beds are super comfortable! The only negative was our shower was cold and was no much more than a dribble.
Stayed 3 nights in Nov 2024