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Hotel Santa Maria Cancun

3.5 star property

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Photo gallery for Hotel Santa Maria Cancun

A multi-level atrium with a central staircase, balconies, and indoor plants.
A multi-story building with a curved balcony, large windows, and a red pillar.
A lobby with a central plant, a ceiling with a skylight, and a reception area with a TV.
A multi-level atrium with a central tree, balconies, and a stone floor.
A hotel lobby with a central staircase, a glass ceiling, and a fire extinguisher on the wall.

Reviews

7.2 out of 10
Good

Popular amenities

  • Air-conditioning
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Cancun, QROO
  • Place, Mercado 23
    ‪11 min walk‬
  • Place, Las Palapas Park
    ‪17 min walk‬
  • Place, Plaza 28
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

View all photos for Suite, 2 Double Beds

Two beds with wooden headboards, a small wooden nightstand with a plant, and a red and white bedspread.

Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds

Two single beds with wooden headboards, a small bedside table with a plant, and a colorful artwork on the wall.

Superior Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

A single bed with a wooden headboard in a room with red walls and white trim.

Standard Room

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

A hotel room with two single beds, a wooden nightstand with a small table, and a plain white wall with a no-smoking sign.

Standard Room, 2 Double Beds

7.0 out of 10
Good
(4 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Superior Room

A hotel room with a bed, a desk, a chair, and a painting on the wall.

Standard Superior Room

7.4 out of 10
Good
(3 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Double Beds

A hotel room with two single beds, a wooden headboard, a small table, and a window with curtains.

Superior Room, 2 Double Beds

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room

1 bedroom, desk, WiFi, bed sheets

Room

  • 20 sq m
  • Sleeps 2
  • Free Wi-Fi

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About this property

Hotel Santa Maria Cancun

This hotel features concierge services, a 24-hour front desk, and tour/ticket assistance. Free WiFi in public areas and free self parking are also provided. Additionally, a garden, ATM/banking services, and a vending machine are onsite.
Hotel Santa Maria Cancun offers 49 air-conditioned accommodations with complimentary toiletries. 32-inch LCD televisions come with cable channels. Bathrooms include showers. Housekeeping is provided daily.
During your stay at Hotel Santa Maria Cancun, you'll be within walking distance of Mercado 23. Free WiFi in public areas, free self parking, and concierge services are available.
  • Free WiFi in some public areas
  • Free self parking
  • Amenities include a terrace, an ATM, and a vending machine
  • Just a 4-minute drive from Ultramar Ferry Puerto Juárez and a few minutes from Cancun Mall
As a guest of Hotel Santa Maria Cancun, you'll find a terrace, a vending machine, and tour/ticket assistance. Public spaces have free WiFi. Hotel Santa Maria Cancun also features a garden, concierge services, and an ATM. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Conveniences

  • 24-hour front desk
  • ATM
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Santa Maria Cancun

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 002-025-001877/2026
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Hotel Santa Maria Cancun.

Property is also known as

Dogtown Suites
Dogtown Suites Cancun
Dogtown Suites Hotel
Dogtown Suites Hotel Cancun
Santa Maria Cancun
Hotel Santa Maria Cancun Hotel
Hotel Santa Maria Cancun Cancun
Hotel Santa Maria Cancun Hotel Cancun

Hotel Santa Maria Cancun Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 141 out of 498 reviews
Rating 8 - Good. 153 out of 498 reviews
Rating 6 - Okay. 101 out of 498 reviews
Rating 4 - Poor. 57 out of 498 reviews
Rating 2 - Terrible. 46 out of 498 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

MARCIAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Apr 2026
Verified review

8/10 Good

DAVID

Liked: Cleanliness, amenities, property conditions & facilities
The place was good & clean there was parking free too , great staff , neighborhood so/so great mexican restaurant across the street
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Erwin

Very helpful staff
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean, ac works great, friendly staff.
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Kody

Liked: Cleanliness, staff & service, property conditions & facilities
Very gracious staff
Stayed 7 nights in Jul 2025
Verified review

8/10 Good

irfan

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good price and theres close market to shop 👍
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Derya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of the hotel there is a tree! There is a parking space, the workers are so nice! I loved the hotel so I extended my stay 7 days more. Highly recommended! Thank you for taking care of the beautiful tree.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Konstantin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean hotel, short distance to a food market, good Wi-Fi. A nice cheap restaurant right across the street after 6pm.
Stayed 7 nights in Oct 2023
Verified review

2/10 Terrible

Jessica Lizzet

Disliked: Cleanliness, amenities, property conditions & facilities
I would not recommend this hotel at all. The bed sheets are rags in pieces, the towels seems like trash, the window of the shower and restroom was broken, allowing people from outside to peek inside, real terrible conditions, I had to get away and book another room as we were not feeling safe no more. DON’T GO THROUGH THE HELL AND NIGHTMARE WE WENT TROUGH, JUST STAY AWAY FROM THIS PLACE.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was good. But the room we got was located in the front and noise was very bad. Get a rear room.
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Guadalupe

Liked: Cleanliness, amenities, property conditions & facilities, communication
I like and secure and oueceful and clean Thanks you
Stayed 3 nights in Jun 2023
Verified review

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, very clean and safe! close to market 23 where there is plenty of food options. several supermarkets within 15 min walk. Only a bit of noise can be heard from traffic on the street.
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Maylin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exc
Stayed 3 nights in Nov 2024
Verified review

6/10 Okay

Mike

No hot water..no pool
Stayed 1 night in Nov 2024
Verified review

4/10 Poor

Erika Villa

Disliked: Amenities, property conditions & facilities, communication
Area was bad. No elevator. No phone in the rooms. Staff rude and wouldn’t even acknowledge us.
Stayed 6 nights in Aug 2023
Verified review

2/10 Terrible

Joshue

Disliked: Cleanliness, amenities, property conditions & facilities, communication
They charged me upon entering the hotel while expedia had already charged me! They are thieves
Stayed 1 night in Aug 2023
Verified review

2/10 Terrible

Andrea L

Disliked: Amenities, property conditions & facilities
There was no hot water and I went to report it and they only told me to leave the faucet open until hot water came out (hot water never came out).
Stayed 1 night in Oct 2024
Verified review

2/10 Terrible

Salvador

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place smelled bad as soon as you walked in. The door of our room was open. Overpriced for not having hot water, no fridge, limited towels (2) Room very hot. Sheets feel like toilet paper. They also don’t have an elevator or you get the 3rd floor you have to carry everything up and down the stairs. Service was very poor. Do not recommend. Waste of money
Stayed 2 nights in Oct 2024
Verified review

4/10 Poor

mike

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities, communication
I reserv for one person a ine room with queen bed , having refrigerator with microwave as it was shoing on the picture...instead they give me a larger room with two twin bed with no refrigerator and no microwave...my explanation and request was neglected..my request to see or talk to manager hed no respond...they asked me if i want have what i reserved, i should pay 150 pesos extra...that is radicollous!!!
Stayed 5 nights in Oct 2023
Verified review

4/10 Poor

Nazario Figueroa

Disliked: Communication
When I requested the room I reserved upon arrival I was told they didn’t have my room available and I arrived during my check in window. It was upsetting because I got two separate rooms for me and my daughter the 1st night and she was afraid so she ended up sleeping in my room. I went back to customer service the next day to request my reservation again for two beds in one room. Everything was inconvenient. Definitely do not recommend.
Stayed 2 nights in Jul 2022
Verified review

6/10 Okay

Michael

Liked: Cleanliness, staff & service, room comfort

Adequate Hotel in a Bad Location.

The hotel is situated on a busy main road with few bars and restaurants nearby although there are convenience stores and a McDonalds about 10 minutes walk away. I booked a Superior Room, but there was no wardrobe/closet to hang my clothes, or a safe. The shower provided hot water when required. The A/C worked well and the bed was comfortable. The wi-fi in the room worked well. My room door lock was key operated and the lock did not look or feel robust. The receptionists were very pleasant and helpful, making phone calls for me and hailing taxis. Smoking is allowed on the balcony to the front of the hotel, but no ashtrays are provided and rubbish e.g. pizza boxes, plastic cups is allowed to collect there. There is no hotel bar or restaurant. The nearest place to eat is a taco restaurant directly opposite. Take the R-1 bus to the Hotel Zone. The bus stop is about a 10-15 minute walk away. The area surrounding the hotel is not safe after midnight and it's best to be in your room by then. For the price, it was more adequate, but due to few shops and restaurants nearby, I checked out after night 3 of my 7 night reservation.
Stayed 7 nights in May 2022
Verified review

10/10 Excellent

Vitor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente quarto e atendimento
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Jose Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La verdad la habitación es pequeña sin embargo es cómoda, esta limpia, el personal muy atento y amable sin duda una muy buena opción.... económica y con muy buen servicio, sin duda la recomiendo ampliamente... además hay muchos lugares cerca, tanto para comer o comprar artículos de limpieza personal, etc.
Stayed 3 nights in Apr 2026
Verified review

4/10 Poor

Francisco

Liked: Property conditions & facilities
La cama no tenía sábanas y el baño olía muy mal
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Angel Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
Todo limpio
Stayed 4 nights in Nov 2025