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Krystal Cancun All Inclusive

4.0 star property

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Photo gallery for Krystal Cancun All Inclusive

View from room
Café
Lobby
3 bars/lounges, swim-up bar, poolside bar
View from room

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪1 min walk‬
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Forum Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪36 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View

7.0 out of 10
Good
(34 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout curtains, iron/ironing board

Romantic Room, 1 King Bed, Balcony, Oceanfront

7.8 out of 10
Good
(10 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

7.0 out of 10
Good
(36 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View

  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View

  • Partial ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds

7.0 out of 10
Good
(12 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Krystal Club with Balcony Ocean View, King Bed

In-room safe, blackout curtains, iron/ironing board

Krystal Club with Balcony Ocean View, King Bed

7.2 out of 10
Good
(18 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

8.4 out of 10
Very good
(37 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Poolside bar
Krystal Cancun
  • Pool
  • Hot tub
  • Spa
  • All-inclusive
3.8 out of 5, Good, 1,515 reviews
The price is €238
includes taxes & fees
23 Mar - 24 Mar
Krystal Cancun

About this property

Krystal Cancun All Inclusive

Catch some rays at the beach or spend the day relaxing at Krystal Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 5 restaurants.
Krystal Cancun All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 42-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Krystal Cancun All Inclusive. During your stay, you'll be connected to the convention center, and just a quick walk from Gaviota Azul Beach. You'll find features like free WiFi in public areas and free valet parking, plus 5 restaurants.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy local and international cuisine with ocean views at Aquamarina, one of the property's 5 restaurants and 3 bars/lounges
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to massages, facials, or manicures and pedicures at the spa
  • Services include a free kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, volleyball, and fitness classes
  • Guests have great things to say about the beach and the location
  • Steps from Gaviota Azul Beach and Hotel Zone Beaches
Krystal Cancun All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Cancun All Inclusive like a complimentary children's club and an outdoor pool.

There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive hotel also offers a children's pool, a hot tub, and a fitness center. Free self parking and valet parking are available.

This 4-star Cancun hotel is smoke free.

Aquamarina - This poolside buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Las Velas - This poolside restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Hacienda El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
El Mediterraneo - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Fisheria - This restaurant specializes in seafood and serves breakfast and lunch. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
24-hour room service
In-room minibar (non-alcoholic beverages included)

Land activities

Kids club

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mediterraneo
  • Fisheria
  • Hacienda El Mortero
  • Las Velas

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • Free rollaway/extra bed
  • In-room babysitting
  • In-room cot
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • Lift

More

  • 3 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 1981
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number 005-007-000112/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Krystal Cancun All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 523 out of 1291 reviews
Rating 8 - Good. 310 out of 1291 reviews
Rating 6 - Okay. 214 out of 1291 reviews
Rating 4 - Poor. 116 out of 1291 reviews
Rating 2 - Terrible. 128 out of 1291 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Rachelle Marie Leef

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Been going here for many years and enjoy each stay! The staff is so friendly and very helpful! Love the view
Stayed 10 nights in Aug 2025

4/10 Poor

Maria Amezcua

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The employees were awesome and very friendly specially Sergio the waiter at the buffet. He would always be super friendly and attentive with my family that made the experience extra special, however the rooms were a little ugly for my taste. When I booked apparently the nicest room I was expecting something nicer. The rooms need remodel to something more modern in my opinion. It just gave old vibes. My last stay was at Panama jack and the rooms were really nice and cute. Other than that it was okay to stay here but not worth the price.
Stayed 9 nights in Dec 2025

10/10 Excellent

Kiefer

Stayed 3 nights in Dec 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay,
Stayed 2 nights in Dec 2025

6/10 Okay

shannon

Stayed 7 nights in Nov 2025

2/10 Terrible

Demetrio Leal

Stayed 6 nights in Dec 2025

10/10 Excellent

Agustin

Stayed 3 nights in Dec 2025

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff is super friendly and helpful. The hotel was clean.
Stayed 5 nights in Dec 2025

10/10 Excellent

yesi Suarez

Travelled with partner
Liked: Cleanliness, amenities
Yes felt great
Stayed 4 nights in Dec 2025

10/10 Excellent

Sandra

Stayed 2 nights in Dec 2025

8/10 Good

Othniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
location location location. Nice views, on the beach anf plenty of pool space. Only issue is that the nicer items on the menus required an additional payment. But outside of that, view, location, food and drinks were in point
Stayed 2 nights in Dec 2025

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room seem
Stayed 1 night in Dec 2025

10/10 Excellent

Darrell

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and beach
Stayed 4 nights in Nov 2025

10/10 Excellent

Thalia De

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Nov 2025

8/10 Good

chinmay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and very friendly staff
Stayed 4 nights in Nov 2025

4/10 Poor

Dante

Travelled with family
Disliked: Amenities, property conditions & facilities
The place is outdated, and the food and drinks aren't very good.
Stayed 3 nights in Nov 2025

6/10 Okay

john

Travelled with family
Liked: Cleanliness
Disliked: Amenities
There is no more beautiful beach in the world than this.
Stayed 4 nights in Nov 2025

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice place and the service was great.
Stayed 4 nights in Nov 2025

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities
Amazing stay! Great atmosphere, food and drinks 🎉
Stayed 2 nights in Nov 2025

10/10 Excellent

Pedro

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Room was great. Didnt have a 24 hour open service for drinks and food and many of the better drinks had to pay extra
Stayed 3 nights in Nov 2025

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
The al inclusive food service it’s very restricted. A la carte Mexican restaurant its very limited for all inclusive package. you have to pay for almost all the food in the menu.
Stayed 3 nights in Nov 2025

8/10 Good

Donal

Liked: Cleanliness, amenities
Yes
Stayed 7 nights in Nov 2025

10/10 Excellent

Esthela T

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Room super clean. The Staff súper courteous as always. However, was only one elevator working our entire stay (5 days) and were times that we had to take the stairs instead (our room was at the 7 floor) our last day was several people checking out and using that one elevator that out of the sudden it stop working and had to take the stairs. Fortunately, one of the staff members let us take the service elevator while he was taking care of the non working elevator.
A mimosa by the Pool and a gorgeous nice ocean view
We had these delicious bites and champagne as a courtesy for our 21 wedding anniversary
Stayed 4 nights in Nov 2025

10/10 Excellent

Janice

Liked: Cleanliness
Stayed 4 nights in Nov 2025

2/10 Terrible

William

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
To expensive for terrible facilities and junk food. I expend the money in others Resorts 5 stars with impeccable facilities and hundreds options of food in many differents restaurants and drinks. Krystal: we have to pay for “special dishes and drinks” also, the coffee shop. In others we have everything for the same price. Krystal is a junk: horrible in every aspect, except the staff.
Stayed 5 nights in Nov 2025