See all properties

Krystal Cancun All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Krystal Cancun All Inclusive

View from room
Café
Lobby
3 bars/lounges, swim-up bar, poolside bar
View from room

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪1 min walk‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪1 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View

7.0 out of 10
Good
(35 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout curtains, iron/ironing board

Romantic Room, 1 King Bed, Balcony, Oceanfront

7.8 out of 10
Good
(10 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

7.0 out of 10
Good
(37 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View

  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View

  • Partial ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds

7.0 out of 10
Good
(12 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Krystal Club with Balcony Ocean View, King Bed

In-room safe, blackout curtains, iron/ironing board

Krystal Club with Balcony Ocean View, King Bed

7.2 out of 10
Good
(18 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

8.4 out of 10
Very good
(40 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Similar properties

4 outdoor pools, pool umbrellas, pool loungers
Krystal Grand Cancun All Inclusive
Zona Hotelera
  • Pool
  • Spa
  • All-inclusive plans available
  • Kids’ pool
3.7 out of 5, Good, 1,000 reviews
The price is €256
includes taxes & fees
6 Jun - 7 Jun
Krystal Grand Cancun All Inclusive

About this property

Krystal Cancun All Inclusive

Catch some rays at the beach or spend the day relaxing at Krystal Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 5 restaurants.
Krystal Cancun All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 42-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Krystal Cancun All Inclusive. During your stay, you'll be connected to the convention center, and just a quick walk from Gaviota Azul Beach. You'll find features like free WiFi in public areas and free valet parking, plus 5 restaurants.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy local and international cuisine with ocean views at Aquamarina, one of the property's 5 restaurants and 3 bars/lounges
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to body scrubs, massages, or facials at the spa
  • Services include a free kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, volleyball, and fitness classes
  • Guests have great things to say about the helpful staff and the location
  • Steps from Gaviota Azul Beach and Hotel Zone Beaches
Krystal Cancun All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Cancun All Inclusive like a complimentary children's club and an outdoor pool.

There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive hotel also offers a children's pool, a hot tub, and a fitness center. Free self parking and valet parking are available.

This 4-star Cancun hotel is smoke free.

Aquamarina - This poolside buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Las Velas - This poolside restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Hacienda El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
El Mediterraneo - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Fisheria - This restaurant specializes in seafood and serves breakfast and lunch. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
24-hour room service
In-room minibar (non-alcoholic beverages included)

Land activities

Kids club

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mediterraneo
  • Fisheria
  • Hacienda El Mortero
  • Las Velas

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • Free rollaway/extra bed
  • In-room babysitting
  • In-room cot
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • Lift

More

  • 3 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 1981
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 3000 per stay
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number 005-007-000112/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Krystal Cancun All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 549 out of 1330 reviews
Rating 8 - Good. 312 out of 1330 reviews
Rating 6 - Okay. 223 out of 1330 reviews
Rating 4 - Poor. 117 out of 1330 reviews
Rating 2 - Terrible. 129 out of 1330 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

4/10 Poor

Jose

Disliked: Cleanliness, amenities
The room was out of date and the bed was not comfortable at all the ocean view not what it show on the picture The staff was OK I’ve been in Cancun in other places a lot better this place I will never go back and I don’t recommend it to people
Stayed 3 nights in Jan 2026

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Tremendous staff, welcoming atmosphere, drinks always cold.
Stayed 7 nights in Jan 2026

8/10 Good

Sheila

Liked: Cleanliness, property conditions & facilities
Everyone went out of their way for us. The front desk, bartenders, and concierge were very accommodating. The rooms were old but clean. There was a mini bar(no alcohol) and coffee maker which were all convenient. Oh and nightly entertainment lead by GIO was very fun. If you have a choice stay here at the Krystal Cancun NOT the Krystal Grand.
Stayed 4 nights in Jan 2026

8/10 Good

Loren

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel, room was great! The staff was nothing but Magnificent! The room view was amazing, clean and well maintained, although somewhat worn. Property is absolutely not handicap safe, too many stairs with no adequate hand rails. As smokers, it was almost impossible! We met Amazing guest and had a magnificent trip! Not advisable for visitors with visual or physical handicaps.
Beautiful breakfast.
Stayed 7 nights in Jan 2026

4/10 Poor

Madjid

B vv
Stayed 2 nights in Jan 2026

10/10 Excellent

Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
I honestly had a great time in the hotel
Stayed 4 nights in Jan 2026

10/10 Excellent

Rosalba

Stayed 6 nights in Jan 2026

10/10 Excellent

Vladimir I.

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. I also liked Aqua Marina restaurant because of variety and a good quality of food. The beach is wonderful.
Stayed 10 nights in Jan 2026

10/10 Excellent

Kelvin, Westminster

Liked: Cleanliness
Disliked: Amenities
The rooms were kept spotless. The service was bar none top-tier. My only disappointment was with room service. You have to pay for them to deliver your food to the room. Yeah that’s a real thing.
Stayed 5 nights in Jan 2026

4/10 Poor

Timothy

Travelled with family
Disliked: Amenities
Room was very poor and they made me pay 400 more for a room already booked or said I would be on a lower floor in oldest tower. Staff is hit or miss. Bar tender at swim up bar was just miserable and insulting. Beach is nice but loud and crowded. If you don’t reserve chairs by 7:30 -8 u will be sitting on sand. Restaurants are pretty decent but buffet is pretty mediocre. I wouldn’t go back… many better resorts with exceptional service..
Stayed 8 nights in Jan 2026

10/10 Excellent

Antonio Gonzalez

Liked: Cleanliness, amenities, property conditions & facilities
Great value for the money
Stayed 3 nights in Jan 2026

4/10 Poor

Brenda

Travelled with family and small children
Rooms were not clean upon arrival, lack of variety of food and only one out of the three restaurants were good.
Stayed 4 nights in Jan 2026

10/10 Excellent

brooke

Stayed 4 nights in Jan 2026

10/10 Excellent

Maria Belen, calgary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, fresh towels everyday
Stayed 4 nights in Jan 2026

6/10 Okay

Mike

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Overall stay was pleasant, but I would not do the all inclusive again. Very basic food and beverages.
Stayed 1 night in Jan 2026

6/10 Okay

Susan

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Give it 3/5 because front desk had poor service my experience. We needed towels, i attempted yo call front desk no one answered, i had to walk down front desk only to be met with that department was on lunch. You would think as busy as this hotel is they have staff to alternate. Also we needed to sign up for excursions only to be diverted to sign up for hotel agents we didnt need or ask for . The sale man Alberto was very pushy, forcing us to sign up even after we voice we only wanted excursions he kept pushing. Sounds like a person who need more training in sales otherwise fired
Stayed 5 nights in Jan 2026

10/10 Excellent

Yugita

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort and staffs!
Stayed 3 nights in Nov 2025

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good service. The only improvement is to offer great variety of international cusines (seems mostly Mexican food each day)
Stayed 3 nights in Jan 2026

10/10 Excellent

Christine

Stayed 3 nights in Jan 2026

10/10 Excellent

Ruby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was breathtaking and clean rooms
Stayed 1 night in Jan 2026

6/10 Okay

Suleidy Joaquina Feliz

Stayed 4 nights in Jan 2026

10/10 Excellent

Mary C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

8/10 Good

jose l

Liked: Cleanliness, amenities, property conditions & facilities
Clean refreshing scent on hall ways
Stayed 5 nights in Dec 2025

6/10 Okay

Peter

Travelled with partner
Disliked: Property conditions & facilities
Check-in was quick and easy. We booked a club room through expedia so we went to a different check-in. The ocean view room was adequate but nothing special other than the view. No face cloths or hand towels until we called the front desk. Food was not as good as we would have liked, either in the buffets or the specialty restaurants, but it was edible and we did not go hungry. Drink service on the beach was hit and miss. Carlos did a good jod keeping our mugs filled. We spent 4 hours on a bali bed waiting for someone to ask us if we needed anything before we flagged down one of the serving staff. One night they had a party with overbearing music until 2 pm. On our last day the cold water shut off meaning no water to flush toilets and hot water only for showering. This resort was the least expensive option for this part of the beach(which is why we booked here) and we might stay here again if our budget doesn't allow us to book one of the other resorts.
Stayed 6 nights in Jan 2026

4/10 Poor

Laurel

Disliked: Cleanliness, amenities, property conditions & facilities
During our three night day, the door to our room, we latching, the toilet broke, and it took forever to get hot water in the shower. The last day of our stay, there was no cold water The hotel was lacking in entertainment. The bartenders in the lobby bar took forever to greet us or make us drinks, especially at the end of the night when they were only bar open. They seemed really understaffed. The quality of the alcohol for our all inclusive package was terrible and the food was okay for what was included. Ive been to many all inclusive resorts and this is on the bottom of the list.
Stayed 3 nights in Jan 2026