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Krystal Grand Cancun All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Krystal Grand Cancun All Inclusive

A resort with a pool, palm trees, and a bar area.
A modern bathroom with a large bathtub, a vanity, and a seating area with a view of the ocean.
A balcony with a clear view of a beach and ocean, a hot tub, and a sign for 'Crystal Grande'.
Breakfast buffet
A balcony with a view of a beach and ocean.

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪1 min walk‬
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Forum Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

View all photos for Standard King Room

Down duvets, in-room safe, desk, laptop workspace

Standard King Room

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe King Room

Down duvets, in-room safe, desk, laptop workspace

Deluxe King Room

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Ocean Front king Room

Down duvets, in-room safe, desk, laptop workspace

Deluxe Ocean Front king Room

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Altitude Corner Suite Ocean Front

A hotel room with a large bed, two chairs, a small table, and a balcony with a view of the ocean.

Altitude Corner Suite Ocean Front

9.8 out of 10
Exceptional
(6 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Altitude Corner Suite, Partial Ocean view

A hotel room with a large bed, a desk, two chairs, and a balcony with a view of the ocean and buildings.

Altitude Corner Suite, Partial Ocean view

  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Altitude Master Suite, Ocean front

A hotel room with a bed, a desk, two chairs, a TV, and a balcony with a view of the ocean.

Altitude Master Suite, Ocean front

10.0 out of 10
Exceptional
(4 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Altitude Suite 2 double beds, Boulevard view

A hotel room with two beds, a desk, a TV, and a dining table.

Altitude Suite 2 double beds, Boulevard view

9.0 out of 10
Wonderful
(6 reviews)
  • Resort view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Altitude Suite King, Boulevard View

A modern hotel room with a large bed, a desk, a TV, and a balcony with a view.

Altitude Suite King, Boulevard View

  • Resort view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Altitude Suite King, Ocean Front

A modern hotel room with a large bed, a desk, a TV, and a balcony with a view.

Altitude Suite King, Ocean Front

8.6 out of 10
Excellent
(18 reviews)
  • Sea view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

7.0 out of 10
Good
(46 reviews)
  • Sea view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Ocean View

A hotel room with a bed, a desk, a chair, a TV, and a view of the ocean.

Deluxe Room, 1 King Bed, Ocean View

  • Ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds, City View

A hotel room with a bed, a TV, a dining table with fruit, and a painting on the wall.

Standard Room, 2 Double Beds, City View

8.0 out of 10
Very good
(29 reviews)
  • Resort view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Partial Ocean View

A hotel room with a bed, a desk, a chair, a TV, and a balcony with a view of the ocean.

Standard Room, 1 King Bed, Partial Ocean View

7.8 out of 10
Good
(25 reviews)
  • Partial ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, City View

A hotel room with a bed, a TV, a dining table with fruit, and a painting on the wall.

Standard Room, 1 King Bed, City View

  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Honeymoon Room, 1 King Bed, Sea View

A hotel room with a large window offering a view of the ocean and city skyline, a bed with a patterned throw, a bedside table with a lamp, and a flat-screen TV on the dresser.

Honeymoon Room, 1 King Bed, Sea View

  • Sea view
  • 88 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Room, 1 King Bed, Ocean View

A spacious living room with a large window, a round coffee table with a vase of flowers, and a city view.

Presidential Room, 1 King Bed, Ocean View

  • Ocean view
  • 132 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds, Partial Ocean View

A hotel room with two beds, a TV, a desk, and a view of the city.

Standard Room, 2 Double Beds, Partial Ocean View

9.0 out of 10
Wonderful
(10 reviews)
  • Partial ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View

7.2 out of 10
Good
(10 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, Ocean View

A hotel room with a bed, a desk, a chair, a TV, and a door leading to a bathroom.

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Similar properties

View from room
Krystal Cancun All Inclusive
Zona Hotelera
  • Pool
  • Hot tub
  • All-inclusive
  • Spa
3.9 out of 5, Good, 1,435 reviews
The price is €216
includes taxes & fees
25 Aug - 26 Aug
Krystal Cancun All Inclusive

About this property

Krystal Grand Cancun All Inclusive

Catch some rays at the beach or spend the day relaxing at Krystal Grand Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 7 restaurants.
Krystal Grand Cancun All Inclusive offers 403 accommodations with laptop-compatible safes and espresso makers. Rooms open to balconies. Beds feature down comforters. A pillow menu is available. 50-inch LED televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, The Beach House Spa. Services include hot stone massages, facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Krystal Grand Cancun All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Gaviota Azul Beach. Features include free WiFi in public areas and free self parking, plus 4 outdoor pools.
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a refreshing drink include 7 restaurants, a coffee shop, a beach bar, and a poolside bar
  • Take a swim in the 4 outdoor pools
  • Treat yourself to facials, hot stone massages, or manicures and pedicures at The Beach House Spa
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the beach
  • Steps from Gaviota Azul Beach and Hotel Zone Beaches
Some rates at Krystal Grand Cancun All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with umbrellas and beach club on site (surcharge). At Krystal Grand Cancun All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This beach hotel also offers a complimentary children's club, a children's pool, and a fitness center. Self parking is free.

Smoking is allowed in designated areas at this 4-star Cancun hotel.

Restaurante O (Buffet) - This family restaurant serves breakfast and lunch. A children's menu is available. Open daily.
Le Délice -Altitude Guest - This restaurant specializes in French cuisine and serves dinner only. Reservations are required. Open select days.
The Grill - This restaurant serves dinner only. Reservations are required. Open select days.
Risotto - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Ayami - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.
Late night fare is available from room service (during limited hours).

All-inclusive details

All-inclusive room rates at Krystal Grand Cancun All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Kids club

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Limited on-site self parking

Food and drink

  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Le Délice -Altitude Guest
  • Restaurante O (Buffet)
  • Risotto
  • The Grill

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach club
  • Billiards/pool table
  • Books
  • Children's pool
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • TV in common areas

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Grab bar near toilet
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Cancun All Inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.88 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Access to the Infinite pool is available only for guests staying at the Altitude Tower
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Krystal Grand Cancun All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 376 out of 1010 reviews
Rating 8 - Good. 207 out of 1010 reviews
Rating 6 - Okay. 171 out of 1010 reviews
Rating 4 - Poor. 117 out of 1010 reviews
Rating 2 - Terrible. 139 out of 1010 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jonathan Isaiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach and every single part of the resort was wonderful
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Jaquelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really clean, I really recommend this hotel the staff are really nice and helpful.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Olesya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is the best and the room was good with great balcony and awesome ocean view( we did get a room at the Altitude tower so it was newer….
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Roberto

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms great service and food awesome beach
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

jignesh

Liked: Cleanliness
Yes beautiful
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Joselin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Yes it was great spot amazing
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Ludwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Matilde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ice cream shop is close by 5pm. Not fear. Should be open all day!! We all need ice cream in a hot weather!!!
Stayed 7 nights in Apr 2026
Verified review

8/10 Good

shohei

Liked: Staff & service, amenities
Best location.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Raheem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was amazing, customer service was top notch. Area had so many things to do! Love it and I’m going back!!
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Daeshailah

Liked: Cleanliness, amenities, property conditions & facilities
The staff were great!
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Yoshi

Liked: Cleanliness, property conditions & facilities
The beach is amazing.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Uloaku

Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 4 nights in Apr 2026
Verified review

6/10 Okay

Emma

Liked: Cleanliness, amenities, property conditions & facilities
Resort space was nice, pools, not too busy. The room needed some work and the food wasn’t anything special.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
I travelled here with my partner and had such a wonderful time! The food was delicious, the rooms were standard and the service was great. Will return here again.
Stayed 7 nights in Jan 2026
Verified review

8/10 Good

Nikokay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was nice
Stayed 8 nights in Nov 2025
Verified review

8/10 Good

MOISES

Liked: Cleanliness, amenities, property conditions & facilities
The Service was great, the people taking care of our rooms were outstanding, respectful and very courteous.
Stayed 7 nights in Dec 2025
Verified review

8/10 Good

James Brown

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This was a great place to stay the staff is very nice
Stayed 3 nights in Jun 2025
Verified review

8/10 Good

Moh D

Liked: Cleanliness, amenities
Clean, friendly staff, food was not that great, elevator is slow and small, too much wait time
Stayed 6 nights in Feb 2026
Verified review

8/10 Good

Kim

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were amazing. Pool areas were awesome. The waiters at the beach and pool side were prompt and very friendly. The food was average
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

katherin

Liked: Cleanliness
Great location, amazing staff
Stayed 4 nights in Mar 2025
Verified review

8/10 Good

Randall

Liked: Cleanliness, property conditions & facilities
Ocean view is top notch.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

carlos

Liked: Cleanliness, amenities, property conditions & facilities
todo excelente
Stayed 3 nights in Dec 2025