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Krystal Urban Cancun & Beach Club

3.5 star property
VIP Access

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Photo gallery for Krystal Urban Cancun & Beach Club

Outdoor pool, pool umbrellas, pool loungers
Altitude Room (Free Beach Club Access) | City view
Restaurant
Front of property – evening/night
View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500
  • Place, Plaza Las Americas
    ‪3 min walk‬
  • Place, Amerimed Hospital
    ‪8 min walk‬
  • Place, Dubai Palace Casino
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed (Free Beach Club Access)

8.0 out of 10
Very good
(61 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds (Free Beach Club Access)

8.0 out of 10
Very good
(25 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access)

8.4 out of 10
Very good
(54 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Room (Free Beach Club Access)

Altitude Room (Free Beach Club Access) | City view

Altitude Room (Free Beach Club Access)

7.8 out of 10
Good
(7 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout curtains

Krazy King Non Refundable (Free Beach Club Access)

8.2 out of 10
Very good
(20 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Krystal Urban Cancun & Beach Club

An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and a free beach shuttle are also provided. Other amenities include a bar/lounge, a poolside bar, and self parking.
Krystal Urban Cancun & Beach Club offers 246 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
The shopping around Krystal Urban Cancun & Beach Club gets good marks from our customers. During your stay, you're just a quick walk from Plaza Las Americas. Features include free WiFi in public areas and a free beach shuttle, plus an outdoor pool.
  • Free WiFi in some public areas
  • Drinking and dining options include a restaurant, a poolside bar, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • Guests speak favorably about the location and the value of their stay
  • Just a 5-minute walk from Plaza Las Americas and a 3-minute drive from Puerto Cancun Marina Town Center
  • Free beach shuttle service
A private beach is featured. Krystal Urban Cancun & Beach Club offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and 9 meeting rooms. The business-friendly Krystal Urban Cancun & Beach Club also features concierge services, dry cleaning/laundry services, and room service (during limited hours). For a fee, parking is available.

This 3.5-star Cancun hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.
Restaurante Aquamarina - Onsite restaurant.
Lobby y Sushi Bar - This bar specializes in sushi. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Secured, uncovered parking on site (MXN 30 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11 AM for a fee: MXN 345 for adults and MXN 173 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Lobby y Sushi Bar
  • Restaurante Aquamarina

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 9 meeting rooms
  • Business centre

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 16 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 345 for adults and MXN 173 for children
  • Uncovered self parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number 005-007-006588/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Krystal Urban Cancun & Beach Club Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 710 out of 1421 reviews
Rating 8 - Good. 314 out of 1421 reviews
Rating 6 - Okay. 178 out of 1421 reviews
Rating 4 - Poor. 100 out of 1421 reviews
Rating 2 - Terrible. 119 out of 1421 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great balcony view!
Stayed 4 nights in Dec 2025

10/10 Excellent

Jahsimar, Belmopan City

Travelled with family
Liked: Amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Dec 2025

10/10 Excellent

Shree Charan Varma

Stayed 4 nights in Dec 2025

8/10 Good

Karlis

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good
Stayed 5 nights in Dec 2025

10/10 Excellent

sina

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good hotel, room and breakfast, ocean and pools and restaurants and food
Stayed 7 nights in Dec 2025

10/10 Excellent

Dominic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Senic sunrise from 14th floor balcony! Exceeds expectations in every way. Breakfast was well worth it. We were well rested, well fed and on our way. Thank you.
Stayed 1 night in Dec 2025

10/10 Excellent

Teresa

Stayed 1 night in Dec 2025

4/10 Poor

Olga

Liked: Amenities
The chef at the hotel restaurant doesn't know how to cook.
Stayed 6 nights in Dec 2025

10/10 Excellent

Abel

Stayed 1 night in Dec 2025

10/10 Excellent

Tonalli, Canton

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
So fresh so clean! Amazing location! BEST STAFF EVER
Stayed 1 night in Dec 2025

8/10 Good

MIRLENE

Liked: Amenities, property conditions & facilities
Everything was great except that I couldnt sleep due to noises issue. If you are a light sleeper I wont recommend it for you.
Stayed 1 night in Dec 2025

2/10 Terrible

Rosemary, Kansas City

Disliked: Cleanliness, amenities, property conditions & facilities
I had to leave one day no Water so loud due to soccer players. Door slammed all hours of the day couldn’t get any sleep. My room was by the elevator so all of the soccer players and everybody else came in Late was so loud and drunk. It was horrible. I had a complete headache. I went there for dental surgery and I’ll tell you what it was the worst nightmare I could ever imagine. I checked out early three days early.ibecame sick due to migraine with all the loud noise people yelling all hrs of the night and door slamming 24/7 I had to pay did I get my refund? No, I went to Krystal Cancun and it wasn’t any better. She asked me why I was leaving. I said I am sick of all the rude awakening loud noise and door slamminig. no respect at that hotel.whew!
Stayed 7 nights in Nov 2025

4/10 Poor

Sapir Ivgi

Disliked: Cleanliness, amenities, property conditions & facilities
No hot water in the shower and rooms aren’t clean
Stayed 6 nights in Nov 2025

6/10 Okay

Oscar

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Wi Fi, did not work for the first days. Then password was change without notice. Breakfast was always the same. Few options. Staff very friendly and efficient
Stayed 7 nights in Nov 2025

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and had an amazing view from the 10th floor plus we had access to the beach club with was a plus. Staff is very friendly and knowledgeable Will definitely stay again
Stayed 2 nights in Oct 2025

10/10 Excellent

Yadira, Houston

Stayed 3 nights in Nov 2025

6/10 Okay

Briana

Stayed 1 night in Nov 2025

8/10 Good

Araceli

Travelled with partner
Liked: Cleanliness
Normal, aceptable relación calidad precio
Stayed 2 nights in Nov 2025

8/10 Good

Roxanna Mitchelle, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2025

8/10 Good

Craig

Stayed 3 nights in Nov 2025

10/10 Excellent

ALEJANDRO MEDINA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Siempre con la. Amabilidad que te hace sentir en casa. Gracias
Stayed 1 night in Nov 2025

8/10 Good

Sally, Hudson

Stayed 3 nights in Nov 2025

8/10 Good

Zicheng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many restaurants and the mall are a short walk away.
Stayed 1 night in Nov 2025

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE BALCONY WAS PERFECT TO SEE SUNSETS
Stayed 3 nights in Nov 2025

10/10 Excellent

Michele

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel for being downtown. Big and beautiful rooms. Great location.
Stayed 2 nights in Nov 2025