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La casa de los Alcatraces

2.0 star property

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Photo gallery for La casa de los Alcatraces

Deluxe Room, 1 Queen Bed, Non Smoking, Balcony
Desk, laptop workspace, blackout curtains, iron/ironing board
Exterior
Front of property
Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room
  • Housekeeping

Explore the area

View in a map
49 Alcatraces, Cancún, QROO, 77500
  • Place, Las Palapas Park
    ‪2 min walk‬
  • Place, Benito Juarez Municipal Building
    ‪3 min walk‬
  • Place, Plaza 28
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Double Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Double Room, 2 Double Beds, Non Smoking

  • 200 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 2 Double Beds, Mobility Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Double Room, 2 Double Beds, Mobility Accessible, Non Smoking

  • 200 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Single Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Single Bed, Non Smoking

  • 180 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Single Bed, Mobility Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Single Bed, Mobility Accessible, Non Smoking

  • 190 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 Queen Bed, Non Smoking

  • 180 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Mobility Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 Queen Bed, Mobility Accessible, Non Smoking

  • 190 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, Balcony

Deluxe Room, 1 Queen Bed, Non Smoking, Balcony

Deluxe Room, 1 Queen Bed, Non Smoking, Balcony

  • 200 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, Non Smoking

  • 205 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

La casa de los Alcatraces

Hostel in Cancun, near Plaza Las Americas
Concierge services, dry cleaning, and a 24-hour front desk are available at this smoke-free hostel. WiFi in public areas is free. Additionally, a computer station, tour/ticket assistance, and a TV in a common area are onsite. Change of bedsheets is available on request.
La casa de los Alcatraces offers 12 accommodations with hair dryers and irons/ironing boards. Accommodations offer separate sitting areas and include desks. Refrigerators and microwaves are provided.

Bathrooms include showers. This Cancun hostel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Housekeeping is offered daily and change of bedsheets can be requested.

During your stay at La casa de los Alcatraces , you're just a quick walk from Las Palapas Park. Features include free WiFi in public areas, plus dry cleaning service and concierge services.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 3-minute drive from Plaza Las Americas and 5 minutes from Puerto Cancun Marina Town Center
  • Cats and dogs welcome for a fee (restrictions apply)
La casa de los Alcatraces offers its guests multilingual staff, tour/ticket assistance, and concierge services. A computer station is on site and WiFi is free in public spaces. La casa de los Alcatraces also features dry cleaning/laundry services, a front-desk safe, and a television in a common area.

This Cancun hostel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from February 6 2026 to March 6 2027 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: MXN 60 per pet, per night, plus a one-time cleaning fee of MXN 100 and a deposit of MXN 100 per stay
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 100 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 100 per stay
  • Pet fee: MXN 60 per pet, per night plus MXN 100 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number 02455116
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

La casa de los Alcatraces Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 2 out of 2 reviews
Rating 8 - Good. 0 out of 2 reviews
Rating 6 - Okay. 0 out of 2 reviews
Rating 4 - Poor. 0 out of 2 reviews
Rating 2 - Terrible. 0 out of 2 reviews

10/10

Cleanliness

8.0/10

Amenities

10/10

Property conditions & facilities

Reviews

10/10 Excellent

Christofer

Liked: Cleanliness, amenities, property conditions & facilities
The location is excellent. Thanks to Ulises, everything was much easier, his recommendations were a huge help. I really enjoyed my stay and will definitely stay at La Casa de los Alcatraces again on my next trip.
Stayed 3 nights in Dec 2025

10/10 Excellent

MIGUEL DE JESUS

Travelled with family
Liked: Cleanliness, property conditions & facilities
La cama y las almohadas muy cómodas y muy amable el anfitrión
Stayed 1 night in Jan 2026