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Pachamaya Holistic Wellness Boutique Hotel & Spa - Adults Only

4.0 star property
VIP Access

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Photo gallery for Pachamaya Holistic Wellness Boutique Hotel & Spa - Adults Only

An outdoor dining area with wooden tables and chairs, a woven wall, and a decorative sculpture.
A room with a bed, a chair, a table with glasses, and a door leading to a balcony with plants.
A narrow stone pathway flanked by bamboo and palm trees leading to a white building.
A pool area with lounge chairs and a thatched roof structure.
A modern interior with a sofa, a coffee table, and a wall-mounted sign reading "PACHAMAYA".

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking included
  • Air-conditioning

Explore the area

View in a map
Av Uxmal, Lote 19, Cancun, QROO, 77500
  • Place, Benito Juarez Municipal Building
    ‪5 min walk‬
  • Place, Las Palapas Park
    ‪8 min walk‬
  • Place, Mercado 23
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Studio Suite

A bedroom with a bed, bedside table, lamp, and a hanging macrame wall decoration.

Deluxe Studio Suite

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Futon

View all photos for Deluxe Quadruple Room

A hotel room with bunk beds, a single bed, a round woven chair, a small table, and a view of greenery and buildings through the window.

Deluxe Quadruple Room

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Grand Room

A hotel room with bunk beds, a single bed, a chair, a table with a bottle and a glass, and a lamp.

Grand Room

  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Grand Double Room

A hotel room with bunk beds, a single bed, a chair, and a small table.

Grand Double Room

  • Garden view
  • 33 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Single Bunk Beds

View all photos for Superior Double Room

A hotel room with two beds, a large bed with a beige blanket and pillows, and a smaller bed with a white blanket and pillows. There is a lamp on a bedside table and a folded towel on the large bed.

Superior Double Room

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About this property

Pachamaya Holistic Wellness Boutique Hotel & Spa - Adults Only

An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, massage/treatment rooms, and a refrigerator in a common area are onsite. Housekeeping is available on request.
Pachamaya Holistic Wellness Boutique Hotel & Spa - Adults Only offers 14 air-conditioned accommodations with complimentary bottled water. Each accommodation is individually furnished and decorated. Bathrooms include showers. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.
During your stay at Pachamaya Holistic Wellness Boutique Hotel & Spa - Adults Only, you're just a quick walk from Benito Juarez Municipal Building. Features include free WiFi in public areas and free self parking, plus an outdoor pool. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, yoga classes, and Pilates classes
  • Just a 2-minute drive from Plaza Las Americas and a few minutes from Puerto Cancun Marina Town Center
  • Airport pick-up, train station, and casino shuttle service available for a fee
  • Cats and dogs welcome for free
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. Public spaces have free WiFi. Pachamaya Holistic Wellness Boutique Hotel & Spa - Adults Only offers its guests an outdoor pool and a fitness center. An area shuttle within 100 kilometers and a shuttle from the airport to the hotel (available 24 hours) are available for a fee. Spa services, a terrace, and multilingual staff are also featured at Pachamaya Holistic Wellness Boutique Hotel & Spa - Adults Only. The hotel can provide concierge services and wedding services. Free self parking is available.

This 4-star Cancun hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 8:00 AM to 1:00 PM.
Chamana - Onsite restaurant. Open daily.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 100 kilometres
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 1:00 PM for a fee: MXN 350 to 500 per person
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Chamana

Things to do

  • 18-hole adjacent golf course
  • Art gallery
  • Books
  • Designer stores
  • Games
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Gym
  • Music library
  • Optional golf privileges
  • Outdoor pool
  • Pilates classes
  • Scooter/moped rentals
  • Shopping
  • Yoga classes

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Lever door handles
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Eco-friendly cleaning products used
  • Electric bike charging
  • Local artist showcase
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Individual decor
  • Individual furnishings
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, train station, and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Food and water bowls are available

Children and extra beds

  • This property welcomes adults only.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MXN 500 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 350 to 500 per person
  • Airport shuttle fee: MXN 750 per vehicle (maximum occupancy 10)
  • Pet deposit: MXN 500 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher and a first aid kit
Pachamaya Holistic Wellness Boutique Hotel & Spa - Adults Only offers transfers from the cruise terminal, ferry terminal, airport, train station, and bus station (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.The front desk at this property is open daily from 7:00 AM - 10:00 PM.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at Pachamaya Holistic Wellness Boutique Hotel & Spa - Adults Only.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Pachamaya
Pachamaya Holistic Wellness &
Pachamaya Suites Wellness Spa Retreats
Pachamaya Holistic Wellness & Spa Hotel
Pachamaya Holistic Wellness & Spa Cancun
Pachamaya Holistic Wellness & Spa Hotel Cancun

Pachamaya Holistic Wellness Boutique Hotel & Spa - Adults Only Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 115 out of 163 reviews
Rating 8 - Good. 29 out of 163 reviews
Rating 6 - Okay. 8 out of 163 reviews
Rating 4 - Poor. 6 out of 163 reviews
Rating 2 - Terrible. 5 out of 163 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jethro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great accommodating staff.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities
Amazing & friendly staff, good facilities, convenient location!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Madison

Liked: Cleanliness, amenities, property conditions & facilities
Loved this hotel! We stayed just one night due to flight delays, but we will definitely be returning!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Great location with several restaurants in walking distance.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

tora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice hotel! Clean! Nice pool!
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Todd M

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great place located close to Cancun central, staff were awesome. Very little amenities, they should put fridges in rooms considering the do not have any food service available.
Stayed 8 nights in Mar 2026
Verified

8/10 Good

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sister and I enjoyed a peaceful night at Pachamaya. Staff were kind and helpful, and the room was quiet. Staff even brought their dogs to the property which gave the space a home-y feeling
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff! Great location. They have laundry services which is nice. Brought up most of my meals as I just had a hair transplant. Highly recommend!
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Edelmiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, everything was excellent: the facilities, cleanliness, location, everything was perfect.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Mons Haakon

Liked: Cleanliness, staff & service, amenities
We had an amazing stay here! Thanks to Roy and the team for taking great care of us.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Carl

Liked: Cleanliness, staff & service
Super friendly staff
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our 2 nights there. Will go there again for sure!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities
The people that work there make everyone feel.special.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, amenities
Very kind and welcoming staff. The connected restaurant is amazing. Very relaxing atmosphere and close to the bus station.
The restaurant
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Edward

Liked: Cleanliness, amenities, property conditions & facilities
This host was amazing and very accommodating.The room and facilities were exemplary. We did a yoga class with them and had a great experience
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely big room and comfortable bed. We slept really well here. Staff were super friendly. There were lots of great cafes and restaurants nearby for breakfast and dinner and a supermarket. The ADO bus station is a 5 minute walk away too. We used the pool but didn’t take part in any of the yoga or wellbeing options. We did eat breakfast in the adjoining restaurant but found there were other better options nearby at a more reasonable price.
Bedroom
Bed
Bathroom detail
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Aditi

Liked: Cleanliness, amenities, property conditions & facilities
Everything is good.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Jovan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this stay/ room/ staff.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Nikola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice breakfast
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally relaxing
Stayed 8 nights in Nov 2025
Verified

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The best staff! Great location and rooms are clean and comfortable. Totally recommended the place
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room lovely staff
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Luyue

The hotel was excellent!
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Mouna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice and very helpful when my flight was delayed and that I arrived late. The room was as shown in the pictures and clean. Hot water in the shower. I didn’t use the swimming pool nor the spa amenities.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELENTE
Stayed 4 nights in Nov 2025