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Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

4.5 star property
VIP Access

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STAR Class Junior Suite Ocean View
Beach
Beach

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • All-inclusive
  • Parking included
  • Free Wi-Fi

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Carretera a Punta Sam, SM006 MZA2 Lote 7, 08 Zona Coster Zona Continental, Costa Mujeres, QROO, 23028
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Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Directors Suite One Bedroom

View from room

Directors Suite One Bedroom

  • Garden view
  • 114 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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Premium bedding, in-room safe, desk, laptop workspace

Junior Suite

8.8 out of 10
Excellent
(44 reviews)
  • Garden view
  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom

View from room

STAR Class Directors Suite One Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 114 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite

View from room

STAR Class Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Swim Out

Terrace/patio

STAR Class Junior Suite Swim Out

8.4 out of 10
Very good
(7 reviews)
  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Swim Out

Terrace/patio

Junior Suite Swim Out

8.0 out of 10
Very good
(27 reviews)
  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Ocean View

View from room

STAR Class Junior Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 54 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

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Bar (on property)
Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort
Costa Mujeres Resort Strip
  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
3.9 out of 5, Good, 1,004 reviews
The price is €279
includes taxes & fees
18 May - 19 May
Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

About this property

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

Along with 4 outdoor pools, this smoke-free property has a full-service spa and a restaurant. Free buffet breakfast, free WiFi in public areas, and free valet parking are also provided. Additionally, a 24-hour health club, a bar/lounge, and a swim-up bar are onsite.
Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only offers 380 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to furnished balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, PH Spa. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only. During your stay, you'll be close to Playa Mujeres Golf Club. Features include free breakfast, free WiFi in public areas, and free valet parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy international cuisine while dining at So Cal Gourmet Emporium
  • Take a swim in the 4 outdoor pools
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym, a sauna, and Pilates classes
  • 2.8 mi (4.5 km) from Playa Mujeres Golf Club and 8.3 mi (13.3 km) from Ultramar Ferry Puerto Juárez
Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only offers its guests a full-service spa, 4 outdoor swimming pools, a 24-hour health club, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

There's an onsite business center. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only. Free self parking and valet parking are available.

This 4.5-star Costa Mujeres property is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
So Cal Gourmet Emporium - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
East Sushi & Teppanyaki - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Sunset Strip Steakhouse - This steakhouse serves dinner only. Open daily.
La Cocina Mexican Cuisine - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Gusto Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • East Sushi & Teppanyaki
  • Gusto Italian Trattoria
  • La Cocina Mexican Cuisine
  • So Cal Gourmet Emporium
  • Sunset Strip Steakhouse

Things to do

  • 24-hour health club
  • 4 outdoor pools
  • Full-service spa
  • Pilates classes
  • Sauna
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Front entrance ramp
  • No lift
  • Portable bathtub seat
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 35.193 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number 003-007-003963/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Planet Hollywood Adult Scene Cancun All Inclusive
Planet Hollywood Adult Scene Resort Spa All Inclusive
Planet Hollywood Adult Scene Cancun Resort Spa All Inclusive

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 376 out of 747 reviews
Rating 8 - Good. 151 out of 747 reviews
Rating 6 - Okay. 92 out of 747 reviews
Rating 4 - Poor. 62 out of 747 reviews
Rating 2 - Terrible. 66 out of 747 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

4/10 Poor

isabel

Stayed 3 nights in Jan 2026

10/10 Excellent

Umaima

Stayed 1 night in Jan 2026

10/10 Excellent

Lucian

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room and the whole resort was very clean and very orderly. The staff is delightful and the food is very versatile and tasty.
Stayed 9 nights in Jan 2026

8/10 Good

Tanveer, Surrey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great but they really need to improve their Room Service timing and refilling of mini bar. Nobody wants to wait three hours for the water bottle to get refilled.
Stayed 8 nights in Jan 2026

8/10 Good

krystal

Travelled with group
Liked: Cleanliness, property conditions & facilities
Rooms were great!!! Food was just ok. Too many amenities with family side. Wish there were more adults only things/restaurants/ cafe etc. swim outs were very cold! We called them our cold plunge
Stayed 4 nights in Nov 2025

10/10 Excellent

Bethany

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Place was very clean, staff we lovely. Lots of food options and snacks. We were pleasantly surprised to get upgraded to star class which allowed us an additional pool and restaurants. We had our favourite bar tender Louie (his name tag was MIA so not sure it in spelling it correctly) who worked in the premiere bar & lounge, he was so funny and always remembered our drink orders! We had a swim out in our room and it was worth the upgrade, so nice and refreshing! We will be back again for sure!
Stayed 6 nights in Jan 2026

4/10 Poor

Shari

Travelled with family
I was disappointed with my stay overall, especially given the expectations for this resort. Despite staying on the adults-only side, there were children present, and I could hear kids throughout the night and early mornings, which defeated the purpose of booking that section. One of the biggest issues was a 12-hour period without running water in our room. This made it impossible to shower or use basic amenities and significantly impacted our stay. No meaningful resolution or follow-up was provided. For New Year’s Eve, guests were heavily pushed to purchase additional dinner packages. Regular dinner restaurants and even the buffet were unavailable unless you paid extra, which felt inappropriate for an all-inclusive resort. Throughout the property, there were constant sales pitches for spa packages and excursions, with staff approaching us frequently, which made it difficult to relax. The restaurants were decent, but the buffet was below average. Drinks were consistently watered down. Overall, the experience did not match the price or the all-inclusive promise. I would not stay here again.
Stayed 6 nights in Dec 2025

10/10 Excellent

Nisarg Ashokkumar

Stayed 6 nights in Dec 2025

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous! Very clean, healthy food, friendly staff, and plenty to do! Beautiful!!!!
Stayed 5 nights in Dec 2025

2/10 Terrible

Nelly

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
This was our 23rd visit to Mexico, and unfortunately the worst hotel we’ve ever stayed at. We arrived on the 28th with All-Inclusive Adult Scene, but staff were rude and unhelpful from the start. We were told there were five restaurants available by reservation, yet after trying for several days, we couldn’t get a single reservation. The only people who helped us were those wearing purple tops (not hotel staff)—they were kind and professional. Thanks to them, we finally got a reservation at the Teppanyaki restaurant, which saved part of our trip. Special thanks to Erika (manager), Martin, Manuel, Chef Efrain, Willy (adult reception), Lidia, and Defanty—they showed what real hospitality should look like. On December 31st, I went to the children’s reception to express my frustration after three days of trying to book a restaurant. The staff member responded, “This is high season, you can’t expect any less.” His response made me cry. We spent $12,993 on this hotel and paid an additional $135 to upgrade the room, so this treatment was extremely disappointing. New Year’s Eve was also frustrating: special menus cost $69–$149 per person, and tables near the show were over $600, despite paying all-inclusive. One positive note: Sarahi, who serviced our room, was very kind and helpful. Save your time, your money, and the disappointment.
Stayed 5 nights in Dec 2025

8/10 Good

Eva

Stayed 7 nights in Dec 2025

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, plenty of pool & food options, and lots of seating availability on the beach.
Stayed 7 nights in Dec 2025

10/10 Excellent

Amarjit

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Antonio kept the room very clean. Water pressure in the shower was slow. All good otjerwise. Mauricio and David as ambassadors were great!
Stayed 5 nights in Dec 2025

10/10 Excellent

Marlene

Travelled with group
Liked: Cleanliness, property conditions & facilities
Clean, good food and lots of party vibes. Beautiful beach! Great service! Expedia rep made sure we were taken care of!
Stayed 4 nights in Nov 2025

8/10 Good

Tara

Stayed 6 nights in Oct 2025

10/10 Excellent

Ayelette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very beautiful. Lovely concept for a resort and would return.
Stayed 5 nights in Nov 2025

10/10 Excellent

Leonardo

Liked: Cleanliness, amenities
Everything
Stayed 4 nights in Nov 2025

6/10 Okay

Francine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The resort was great and our staff "Buttler", Luis was absolutely amazing in making our stay a pleasant one. Thank you Luis. The biggest dissapointment was that at booking this trip, it was not clear that there would be no transportation to/from the resort - which added cost to our trip that was not planned, and when you are in a foreign country, it is very uncomfortable and not always safe how you book transportation. We paid over $200us to get from the airport to the resort, then Luis suggested Uber and that was much more reasonable. Expedia should improve this service when booking a trip.
Stayed 7 nights in Nov 2025

10/10 Excellent

Benita

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and beautiful area. Everyone was very helpful. Jazmin at the cabanas and our Expedia Reps, Jose Luis Perez and David Albahari. at the resort were also. They were very responsive and helpful.
Stayed 5 nights in Nov 2025

10/10 Excellent

Huie

Stayed 1 night in Nov 2025

10/10 Excellent

Bernardo

Liked: Cleanliness, amenities, property conditions & facilities
Me and my husband booked this hotel to attend a destination wedding. We stayed on the adult side with a swim out. Overall our experience was great however what took it over the top was our personal Expedia ambassadors David & Luis!!! When we arrived at the hotel we found out that booking through Expedia got us a few extra perks including our own personal Expedia ambassadors aka butler service. The resort itself was nice , food was good , beach was beautiful but these 2 gentlemen David & Luis were amazing . From booking dinner and spa reservations to co-ordination of pharmacy deliveries and a scooter assistive device for someone with our party they went above and beyond to make sure our every ask was answered. Ask for them ! Julio by the beach was another stand out for service ! Keep in mind if you have any trouble walking a distance this resort may be a bit big for You but motorized scooters are Available at a cost of $55 per day brought an outside company. Other than that Food A+ , Beach A+ Service A+++
Stayed 5 nights in Nov 2025

10/10 Excellent

Juanito Pastor Dichoso

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The services provided by the Expedia Ambassadors David and Luis were excellent during the period of our stay at Planet Hollywood Cancun. They communicated with us about our plans daily and made sure our needs are being addressed. David and Luis made our stay more enjoyable and memorable. We were treated like stars.
Stayed 6 nights in Nov 2025

8/10 Good

Rebecca Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff were very friendly and hard working. Two aspects that overshadowed the experience was the fact that guests went to the pools first thing in the morning to ‘claim’ seats. The policy of not reserving the chairs is not followed up on so it was impossible to get seats without requesting that staff remove towels from unused seats. Second, the property lacks adequate seating for group interaction. Before and after dinner, unless you go to see a show, there are very few places to sit and enjoy being outside. Other than those issues, we enjoyed ourselves.
Stayed 4 nights in Nov 2025

8/10 Good

Amy

Stayed 4 nights in Nov 2025

8/10 Good

Amanda

This is a very honest review. Just got home yesterday after a 6 night stay (a girls getaway) with two of my friends. Restaurants- 10/10 Tons of options at each restaurant that you are sure to find something you like…even the pickiest eaters too lol. Room Service- 8/10 Room Service was wonderful. Only issues were they screwed up our orders in some capacity a few times. 2nd morning we placed three separate breakfast orders and they just brought us three of one of the orders and then a couple other times they brought items we did not order so it was wasteful. Entertainment- 9/10 The entertainment was amazing. Only wish they had more of it. Pool- 9/10 If you get up at the crack of dawn (or before) to claim a chair then you will love it. If you don’t then there is no lounge chairs left as they get claimed super early. Beach Access- 10/10 The beach is stunning and there is tons of seating down there. Highly recommend heading down about 30 min before sunrise to take in the beauty. Hotel- 8/10 Hotel is nice but it needs some TLC in the rooms and hallways. We stayed on the adult side and the hallways were littered with garbage, dirty dishes and even dirty Q-tips one day. The halls need a good hose down which given that they are concrete and tile should be easy. Our room was okay but if you compare is to standards of hotels in Canada then it
Stayed 6 nights in Nov 2025