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Villa Palmeras

3.5 star property
VIP Access

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Photo gallery for Villa Palmeras

Interior
Junior Studio Suite | Terrace/patio
Interior
Interior
Junior Studio Suite

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Bar

Explore the area

View in a map
Sergio Butrón Casas Mz 402 Lt 1-C, Cancun, QROO, 77560
  • Place, Parish of the Risen Christ
    ‪3 min drive‬
  • Place, Moon Palace Golf Club
    ‪12 min drive‬
  • Place, La Isla Shopping Mall
    ‪29 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪11 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room

Standard Room

Standard Room

8.4 out of 10
Very good
(25 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room

Superior Room

9.2 out of 10
Wonderful
(14 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite

Junior Studio Suite

Junior Studio Suite

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Family Room

Family Room

Family Room

8.8 out of 10
Excellent
(6 reviews)
  • 37 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Standard double room

Standard double room

Standard double room

8.0 out of 10
Very good
(10 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About this property

Villa Palmeras

Hotel in Cancun with an outdoor pool and a restaurant
An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, an arcade/game room and a garden are onsite.
Villa Palmeras offers 17 air-conditioned accommodations with complimentary toiletries. 32-inch LED televisions come with cable channels.

Bathrooms include showers. This Cancun hotel provides complimentary wired Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of the helpful staff at Villa Palmeras. During your stay, you'll be close to Riviera Cancun Golf Resort. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi in some public areas
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include a virtual front desk
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 14 minutes by car from Moon Palace Golf Club and 10 minutes from Xoximilco
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a terrace, and an arcade/game room are also featured at Villa Palmeras. Free self parking is available.

This 3.5-star Cancun hotel is smoke free.

Villa Palmeras has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Outdoor pool

Conveniences

  • Virtual front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee for check-in between 6:00 AM and 2:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 350

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: MXN 50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 6:00 AM and 2:30 PM
  • Late check-out fee: MXN 350 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.
Property Registration Number HBC220406314
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7 AM to 9 PM.

Property is also known as

Villa Palmeras Cancun
Palmeras Cancun
Villa Palmeras Hotel
Villa Palmeras Cancun
Villa Palmeras Hotel Cancun

Villa Palmeras Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 558 out of 1003 reviews
Rating 8 - Good. 214 out of 1003 reviews
Rating 6 - Okay. 106 out of 1003 reviews
Rating 4 - Poor. 46 out of 1003 reviews
Rating 2 - Terrible. 79 out of 1003 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

2/10 Terrible

kendra

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty qtips on floor. No pillow cases on bed. No washcloths. No hair dryer. No hand towels. No available staff. Didficult getting i. Building.with code.
Stayed 1 night in Nov 2025

2/10 Terrible

Ahmad

Stayed 3 nights in Nov 2025

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2025

10/10 Excellent

Valérie

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay prior departure. I will recommand it.
Stayed 1 night in Nov 2025

2/10 Terrible

Ximena

I was trapped and crushed by the parking lot door and almost broke my ribs. I reported the incident through the WhatsApp number provided, but I never received a response or any sign of concern. The door requires urgent repair, as it poses a serious safety risk and could lead to a tragic incident if not addressed promptly.
Stayed 1 night in Nov 2025

10/10 Excellent

Loyda

Liked: Cleanliness, amenities, property conditions & facilities
I was surprised to see how beautiful this hotel is. Large, clean room with all the amenities. I would stay there again for sure.
Stayed 1 night in Nov 2025

10/10 Excellent

Ketankumar

Stayed 1 night in Nov 2025

2/10 Terrible

FNU

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

Emmanuella

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved my stay, Respectful staff Great hospitality and superb aesthetics
Stayed 7 nights in Oct 2025

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice clean charming little boutique hotel
Stayed 1 night in Nov 2025

10/10 Excellent

Frank

Stayed 1 night in Nov 2025

10/10 Excellent

Ismael Chris

Liked: Cleanliness, property conditions & facilities
Easy check-in, clean, I liked everything about my stay.
Stayed 3 nights in Sep 2025

10/10 Excellent

George

Stayed 3 nights in Oct 2025

2/10 Terrible

Nicole

TV in room didn’t work, the shower was awful, staff in restaurant brought us our food but
Stayed 1 night in Nov 2025

8/10 Good

Kavish

Liked: Cleanliness, staff & service
Good for solo travellers and others also as well as budget friendly
Stayed 5 nights in Oct 2025

10/10 Excellent

Gabriel

Stayed 1 night in Nov 2025

10/10 Excellent

Veronica

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and the hotel was very nice. The staff was also helpful with meals and setting up my television.
Stayed 1 night in Nov 2025

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2025

8/10 Good

Steven

Stayed 1 night in Oct 2025

8/10 Good

Patricia

Liked: Cleanliness, property conditions & facilities
Nice place for a few days. Clean snd convenient to airport. Pool area was nice and the secured parking was great. Very responsive staff.
Stayed 3 nights in Oct 2025

10/10 Excellent

Shanice

Stayed 1 night in Oct 2025

10/10 Excellent

Manisha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean room quiet
Stayed 1 night in Oct 2025

8/10 Good

Akkeyia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Has potential
Stayed 2 nights in Oct 2025

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service
The shower head needs to be replaced but overall a pleasant place to be
Stayed 1 night in Oct 2025

2/10 Terrible

ALEJANDRO

Business traveller
Disliked: Cleanliness, staff & service, amenities
Also impossible to arrive their , instructions are no convenient , I drove over 30 minutes more to find my way to the hotel. Nobody at the reception they just sent instructions very Impersonal , no food discount no room upgrade. They gave me a wrong room I opened there was someone else I was about of living the place and ask for a full reimburse. This hotel lies everything I don’t recommend it at all
Stayed 1 night in Oct 2025