Hotel in Canela with free breakfast and a 24-hour front desk
Along with a coffee shop/cafe, this hotel has coffee/tea in a common area and a business center. Free full breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, free use of bicycles, dry cleaning, and laundry facilities are onsite.
Hotel Cozumel Sierra offers 9 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
Recreational amenities at the hotel include complimentary bicycles.
During your stay at Hotel Cozumel Sierra, you're just a quick walk from Parque Terra Magica Florybal. Free breakfast, free WiFi in public areas, and free self parking are available. This property offers pet-friendly amenities like food and water bowls.
Free full breakfast served daily
Free WiFi
Free self parking
Enjoy a bite to eat at the coffee shop/cafe
Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
Onsite recreation includes complimentary bicycles
Steps from Pinheiro Grosso Municipal Park and 3 minutes by foot from Parque Terra Magica Florybal
Airport shuttle service available for a fee
Cats and dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls
There's a coffee shop/cafe on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi. You'll find a business center on site. A terrace, tour/ticket assistance, and a garden are also featured at Hotel Cozumel Sierra. Free self parking is available.
Smoking is allowed in designated areas at this 3-star Canela hotel.
Guests are served free full breakfast daily from 8:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
Return airport shuttle (surcharge)
Free secured, covered self parking on site
Food and drink
Free full breakfast available daily 8:00 AM to 10:00 AM
A coffee shop/cafe
Coffee and tea in common areas
Free daily manager's reception
Things to do
Free bicycle rentals
Family friendly
Laundry facilities
Soundproofed rooms
Conveniences
24-hour front desk
Guidebooks
Laundry facilities
Lockers
Luggage storage
Guest services
Dry cleaning/laundry service
Housekeeping (daily)
Proposal/romance packages
Tour and ticket assistance
Turndown service
Business services
Business centre
Outdoors
Garden
Picnic area
Terrace
Spa
In-room massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Stair-free path to entrance
Upper floors accessible by stairs only
Visual alarms in hallways
Wheelchair accessible (may have limitations)
Wheelchair-accessible lounge
Wheelchair-accessible public bathroom
More
Designated smoking areas
Room amenities
Bedroom
Blackout drapes
Premium bedding
Bathroom
Deep soaking bathtub
Hair dryer
Separate bathtub and shower
Towels provided
Entertainment
Flat-screen TV with satellite channels
Food and drink
Minibar
Restaurant dining guides
More
Air conditioning
Electrical adapters
Free daily newspapers
Heating
Phone
Safe
Soundproofed rooms
Window screens
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Renovations and closures
This property is closed from June 3 2025 to March 1 2026 (dates subject to change).
The following facilities are closed on Valentine's Day:
Business center
Dining venue(s)
Front desk
Laundry facilities
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
Dining venue(s)
Access methods
Staffed front desk
Pets
Pets: BRL 90.00 per pet, per day, plus a deposit of BRL 90.00 per day
Only dogs and cats are allowed
Maximum 1 (weight limit: 11 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Payment types at the property
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet deposit: BRL 90.00 per day
Pet fee: BRL 90.00 per pet, per day
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.
We should mention
Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
Property is also known as
Hotel Cozumel Sierra Hotel
Hotel Pinheiros do Caracol
Hotel Cozumel Sierra Canela
Hotel Cozumel Sierra Hotel Canela
HOTEL POUSADA PINHEIROS DO CARACOL
Download the ebookers app and make the most of your trip
Profit! You earn more BONUS+ in the app than on desktop
Get real-time travel updates, such as gate changes and flight delays
View upcoming trip details, hotel address information and get maps for directions
Scan the QR code with your device camera and download our app