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Hotel Cozumel Sierra

3.0 star property

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Photo gallery for Hotel Cozumel Sierra

Garden
Porch
Lobby
Front of property
Interior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
Rua Pedro Luiz Oliveira, Canela, RS, 95680000
  • Place, Parque Terra Magica Florybal
    ‪3 min walk‬
  • Place, Pinheiro Grosso Municipal Park
    ‪4 min walk‬
  • Place, Parque Vale Dos Dinossauros
    ‪8 min walk‬
  • Airport, Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani)
    ‪78 min drive‬

Room options

View all photos for Standard Double or Twin Room, 1 King Bed with Sofa bed

Standard Double or Twin Room, 1 King Bed with Sofa bed

Standard Double or Twin Room, 1 King Bed with Sofa bed

  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed
  • Garden view

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 29 sq m
  • Sleeps 2
  • 1 King Bed
  • Garden view

View all photos for Classic Double or Twin Room, 1 Bedroom, Accessible, Garden View

Classic Double or Twin Room, 1 Bedroom, Accessible, Garden View

Classic Double or Twin Room, 1 Bedroom, Accessible, Garden View

  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed
  • Garden view

View all photos for Family Double or Twin Room

Family Double or Twin Room

Family Double or Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bed
  • Garden view

View all photos for Comfort Double or Twin Room

Comfort Double or Twin Room

Comfort Double or Twin Room

  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed
  • Garden view

View all photos for Standard Double Room

Premium bedding, minibar, in-room safe, blackout curtains

Standard Double Room

  • 44 sq m
  • Sleeps 2
  • 1 King Bed
  • Garden view

Romantic Double Room

  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Garden view

View all photos for Luxury Room

Luxury Room

Luxury Room

  • Sleeps 2
  • 1 King Bed OR 1 Double Bed
  • Garden view

View all photos for Family Studio Suite

Family Studio Suite

Family Studio Suite

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Hotel Cozumel Sierra

Hotel in Canela with a coffee shop and free breakfast
Along with a coffee shop/cafe, this hotel has coffee/tea in a common area and a business center. Free full breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, free use of bicycles, dry cleaning, and laundry facilities are onsite.
Hotel Cozumel Sierra offers 9 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include complimentary bicycles.
During your stay at Hotel Cozumel Sierra, you're just a quick walk from Parque Terra Magica Florybal. Free breakfast, free WiFi in public areas, and free self parking are available. This property offers pet-friendly amenities like food and water bowls.
  • Free full breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes complimentary bicycles
  • 9 minutes by car from Gramado Central Avenue and 9 minutes from Gramado Covered Street
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a coffee shop/cafe on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi. You'll find a business center on site. A terrace, tour/ticket assistance, and a garden are also featured at Hotel Cozumel Sierra. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Canela hotel.

Guests are served free full breakfast daily from 8:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free secured, covered self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available daily 8:00 AM to 10:00 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Free bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from June 3 2025 to March 1 2026 (dates subject to change).
The following facilities are closed on Valentine's Day:
  • Business center
  • Dining venue(s)
  • Front desk
  • Laundry facilities
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Pets: BRL 90.00 per pet, per day, plus a deposit of BRL 90.00 per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 11 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: BRL 90.00 per day
  • Pet fee: BRL 90.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Cozumel Sierra Hotel
Hotel Pinheiros do Caracol
Hotel Cozumel Sierra Canela
Hotel Cozumel Sierra Hotel Canela
HOTEL POUSADA PINHEIROS DO CARACOL

Hotel Cozumel Sierra Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 52 out of 61 reviews
Rating 8 - Good. 6 out of 61 reviews
Rating 6 - Okay. 1 out of 61 reviews
Rating 4 - Poor. 2 out of 61 reviews
Rating 2 - Terrible. 0 out of 61 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Kamile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente acomodação

Tudo muito bom, local tranquilo excelente para descansar, tudo muito organizado e aconchegante, voltarei com certeza.
Stayed 2 nights in Aug 2025

8/10 Good

Andreia

Travelled with family
Liked: Cleanliness, staff & service
Lugar aconchegante, mas reservei para 4 pessoas e ao chegar na estadia, só tinha acomodação para 3 , iam fazer uma cama no chão, com o frio de Canela, inviável, além disso queriam me cobrar 120,00 a mais, acabamos dividindo a cama de casal para 3 pessoas. O café era bom, mas não faziam reposição. Pousada bem mediana.
Acomodação
Stayed 1 night in Jun 2025

8/10 Good

Avenaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a limpeza e o atendimento da cozinha no café da manhã muito bom mesmo esta de parabéns. A limpeza e o aroma do quarta muito bom e confortável.
Stayed 4 nights in Jun 2025

10/10 Excellent

Guilherme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito boa a pousada. Anfitriões muito solícitos. Cafe muito bom. Quarto excelente, tudo muito limpo.
Stayed 3 nights in Jun 2025

10/10 Excellent

Adiel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!

O hotel é muito bonito, confortável e limpo, no meio da floresta atlântica do sul, e não fica longe do centro de Canela ou de Gramado, de carro. Há mercados nas proximidades. O staff é muito solícito, gentil e agradável. Café da manhã perfeito, com muita variedade, a Lucineide é show! Recomendo sem restrições!
Stayed 4 nights in Apr 2025

10/10 Excellent

Tierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente. É a segunda vez que nos hospedamos no local, e essa foi ainda melhor que a primeira. Destaque para o café da manhã, que sempre tem bolos, pães, sucos e frutas muito frescas, e para o atendimento bastante atencioso.
Stayed 3 nights in Mar 2025

10/10 Excellent

Geraldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superou expectativas.

Hotel pousada localizado num bairro muito tranquilo, instalações bem conservadas, cama de casal enorme, café da manhã com o indispensável e atentimento do funcionário Rodrigo foi muito bom.
Stayed 1 night in Jan 2025

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

MARJANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

PEDRO H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Andreia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Silas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Edson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente e voltaria com certeza

Excelente local, atendimento, café da manhã, organização e limpeza.
Stayed 4 nights in Jan 2024

10/10 Excellent

Ariela

Stayed 1 night in Nov 2023

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Girleide

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom

Ficamos apenas um dia, o atendimento foi muito cordial, a acomodação é bem confortável, tudo muito charmoso e o café da manhã delicioso, recomendo o pão de queijo sensacional!
Stayed 1 night in Oct 2023

4/10 Poor

Luiza

Liked: Staff & service
Disliked: Cleanliness

Decepcionante

Estive na Pousada há mais de 1 ano e foi impecável, inclusive indiquei para familiares que se hospedaram lá. Dessa vez ficamos em um quarto diferente a experiência não foi boa. Paguei a mais para ter uma banheira com hidromassagem mas não consegui usar pois a água não esquentava, ficava em 33 graus e a noite em Gramado é frio para tomar banho nessa temperatura. O chuveiro começou esquentando mas logo a água já ficava fria. Fui usar a cafeteira (de cápsulas) e estava suja - deixaram uma cápsula lá dentro de outro hóspede, provavelmente. No café da manhã a mesa que estava reservada para nós estava com coco de passarinho em cima, quando olhei pro chão observei que tinha muito coco de passarinho ao redor, fiquei decepcionada. Além disso, o recepcionista que nos recebeu no dia do checkin esqueceu de avisar que tinha um chá de cortesia que era servido no quarto e precisaríamos solicitar. Infelizmente a minha experiência dessa vez não foi boa e fiquei chateada por esses acontecimentos, especialmente por pagar a mais por um quarto com banheira com hidro e não conseguir utilizá-la.
Stayed 1 night in Sep 2023

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Refúgio próximo a natureza

Pousada muito boa atendimento impecável Limpeza do quarto Pousada em uma área de preservação muito tranquilo
Stayed 1 night in Aug 2023

10/10 Excellent

Antonio

Stayed 1 night in Aug 2023

10/10 Excellent

CRISTIANO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

JOSIAS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

GISELE SILVA

Stayed 2 nights in Jul 2023

10/10 Excellent

Givanit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Retorno garantido

Fantástica pausada. Limpeza, atendimento, acomodação e café da manhã impecáveis. Recomendo muito.
Stayed 2 nights in Jul 2023

10/10 Excellent

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sensacional a nossa estadia! Amamos o hotel, sua estrutura e o atendimento. Voltaremos em breve.
Stayed 1 night in Jun 2023