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Holiday Inn Express Canterbury by IHG

3.0 star property

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Photo gallery for Holiday Inn Express Canterbury by IHG

Exterior
Meeting facility
Exterior
Room, 1 Double Bed with Sofa bed
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk
  • Pet-friendly
  • Housekeeping

Explore the area

View in a map
A2 Upper Harbledown, Canterbury, England, CT2 9HX
  • Place, University of Kent
    ‪4 min drive‬
  • Place, Westgate Gardens
    ‪5 min drive‬
  • Place, Marlowe Theatre
    ‪6 min drive‬
  • Airport, London (SEN-Southend)

Room options

View all photos for Room, 2 Single Beds

In-room safe, desk, free WiFi, bed sheets

Room, 2 Single Beds

8.6 out of 10
Excellent
(9 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Double Bed with Sofa bed

In-room safe, desk, free WiFi, bed sheets

Room, 1 Double Bed with Sofa bed

8.2 out of 10
Very good
(29 reviews)
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room

In-room safe, desk, free WiFi, bed sheets

Standard Room

9.2 out of 10
Wonderful
(11 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Room, 1 Double Bed

In-room safe, desk, free WiFi, bed sheets

Room, 1 Double Bed

8.0 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 Double Bed

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About this property

Holiday Inn Express Canterbury by IHG

Hotel in Canterbury with free breakfast and a 24-hour front desk
A restaurant, a bar/lounge, and a snack bar/deli are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include self parking, a business center, and concierge services.
Holiday Inn Express Canterbury by IHG offers 89 accommodations with safes and coffee/tea makers. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include showers and hair dryers.

This Canterbury hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Holiday Inn Express Canterbury by IHG. During your stay, you'll be close to Canterbury Cathedral. Features include free breakfast and free WiFi in public areas, plus a restaurant.
  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self parking available for a fee
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Just a 4-minute drive from Westgate Gardens and a few minutes from St. Dunstan's Church
  • Pets welcome for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. A terrace, barbecue grills, and a vending machine are also featured at the business-friendly Holiday Inn Express Canterbury by IHG. Parking is available for a fee.

Smoking is allowed in designated areas at this 3-star Canterbury hotel.

Guests are served free buffet breakfast daily.
Great Room - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 3 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Great Room

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per accommodation (varies based on length of stay), plus a deposit of GBP 100 per stay
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: GBP 3 per night
  • Pet deposit: GBP 100 per stay
  • Pet fee: GBP 30 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Canterbury Holiday Inn Express
Holiday Inn Express Canterbury
Holiday Inn Express Hotel Canterbury
Canterbury Holiday Inn
Holiday Inn Canterbury
Holiday Inn Express Canterbury Hotel Upper Harbledown
Holiday Inn Express Canterbury Upper Harbledown
Holiday Inn Express Canterbury Hotel
Express Canterbury By Ihg
Holiday Inn Express Canterbury
Holiday Inn Express Canterbury by IHG Hotel
Holiday Inn Express Canterbury an IHG Hotel
Holiday Inn Express Canterbury by IHG Canterbury
Holiday Inn Express Canterbury by IHG Hotel Canterbury

Reviews

Holiday Inn Express Canterbury by IHG Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 372 out of 1003 reviews
Rating 8 - Good. 379 out of 1003 reviews
Rating 6 - Okay. 170 out of 1003 reviews
Rating 4 - Poor. 55 out of 1003 reviews
Rating 2 - Terrible. 27 out of 1003 reviews

Reviews

10/10 Excellent

Mahesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff. Great service. Breakfast is amazing
Stayed 1 night in Sep 2025

8/10 Good

Kathleen Margareth Ayllon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money
Stayed 1 night in Sep 2025

10/10 Excellent

Iain

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic for an overnight stay. It's near the motorway but not too noisy. Staff super helpful and friendly. Indian buffet for dinner on a Friday which we did not try but looks delicious.
Stayed 1 night in Sep 2025

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
I asked for a quiet room but unfortunately we were in a room next to a dog who barked and woke us up at 6:30am and the people in the room the other side had a shower at 11:30pm and then were banging and crashing around and having a loud coversations until after midnight so it was not the best nights sleep. I would have mentioned it this morning at check out but breakfast was very busy and there was no one on the desk to speak to. I understand you don't know what type of people will be and how they will behave but was just frustrating as my husband had an interview exam today and we have a long drive home on less than 6 hours sleep. Staff were friendly though at dinner last night and breakfast this morning, and check-in went smoothly too.
Stayed 1 night in Sep 2025

10/10 Excellent

Wei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities, room comfort

Poor service

The lady behind the bar was a nightmare interrupted a conversation to ask us what we were saying when all we were trying to do was order a drink
Stayed 1 night in Sep 2025

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stella

It was amazing. The staff are very friendly and is a welcome environment.
Stayed 4 nights in Aug 2025

8/10 Good

Danister

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff hospitality and the tranquil environment.
Stayed 6 nights in Aug 2025

10/10 Excellent

Desi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice clean and comy bed. definitely would stay again Friendly helpful staff
Stayed 1 night in Aug 2025

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seamless friendly check in Top notch customer service Health varied breakfast options And the complimentary items incase you forget a toothbrush,shaving cream, sanitary products etc..💯
Stayed 2 nights in Aug 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Tiago

Travelled with family
Disliked: Staff & service, room comfort

Awful, won’t be

Absolutely awful. On the first night, at 23:30 with the kids already in bed out of nowhere the fire alarm starts blaring on the whole floor. We all woke up and a couple of minutes later it stopped. We thought it a false alarm and went back to sleep. Later at 1am again same thing. This time myself with a bunch of other people went to the reception to figure out what the hell was going on and the person at the reception could barely communicate with us as to what was happening. Imagine trying to sleep with two children and being woken up twice in the same night! On top of that: - rooms are absolutely tiny. It’s impossible to walk about without having to squeeze. - no airco. Plus the rooms were boiling even though the outside was a nice cool breeze. Opening the window doesn’t help and just a fan does nothing. - no lift. Get ready to carry your suitcases up and down the stairs. - car parking is paid and is extra. Seriously, a roadside hotel that can literally only be reached by car charging for their parking?! Ridiculous. - the plumbing is old and we could hear a very loud noise whenever the neighbouring rooms had their taps open. - half of the ev chargers are non functional, luckily there are BP ones nearby too. Overall awful, not good value for money at all. Breakfast is a simple full English but nothing to call home about.
Stayed 4 nights in Aug 2025

4/10 Poor

Choi

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Need more training for house keeping

Pictures show how they made our bed on the last two days. First time i see this in my life. My toddler can do better than this. FYI, rooms does not has AC, not as what they advised in their website. I would not go back and would not recomment, especially in hot summer.
Stayed 4 nights in Aug 2025

6/10 Okay

Verified traveller

Liked: Room comfort

Practical and basic.

Twin beds were comfortable; breakfast overcrowded and dangerous considering hot drinks and food and also displayed on a very small area. Maybe it could be expanded to a larger space during busy times. Friendly staff.
Stayed 2 nights in Aug 2025

10/10 Excellent

Anthony

Travelled with family
Liked: Amenities, property conditions & facilities
Very good
Stayed 2 nights in Aug 2025

8/10 Good

svetlana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Hilary

Travelled with family
Liked: Amenities
Clean room comfortable bed and good breakfast with plenty of choice. The staff were all welcoming and helpful. Would thoroughly recommend this hotel and look forward to staying again
Stayed 1 night in Aug 2025

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

gavin

Stayed 3 nights in Jul 2025

6/10 Okay

Ben

Business traveller
Stayed 1 night in Jul 2025

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Jul 2025

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holiday inn , Canterbury motorway review

Great stay . Bit noisy with traffic in room 218. Staff extremely helpful in food area. Bed on small side but very comfortable. Bathroom excellent. Could do with more space to hang clothes/put clothes away but find as we were there for one night. Definitely would go again . Great fan in room !!
Stayed 1 night in Jul 2025

6/10 Okay

Kim

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Not the Best

My check in experience was awful. I was a single traveller & was allocated a twin room. It took a long time to resolve & a huge queue built up. The room itself was fine other than there is no air conditioning & when I opened the window I found there was a flat roof to another part of the building littered with cigarette ends. Considering it was supposed to be non smoking it wasn’t the best. The fan provided just moved hot air around. The bed was a small double & not particularly comfortable. Breakfast was the usual Holiday Inn Express fare. Pretty limited. I did manage to get vegetarian sausages but they took a while to be cooked. The strangest thing about the hotel is that it is tucked behind a service station. Getting access isn’t great as you have to be heading towards Canterbury to get in. Returning from Canterbury means a detour to be able to get onto the road that the Services are situated on. I won’t return unless I’m absolutely desperate.
Stayed 2 nights in Jul 2025

8/10 Good

Wai Kuen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Everything is good except the shower water temperature is not stable. Sometimes, it is cold and hot…..
Stayed 1 night in Jul 2025

4/10 Poor

Tim

Travelled with family, Travelled with partner
We phoned to confirm that we would be arriving later than expected only to be informed that the hotel was closed due to a disruption to water supply. An attempt by the manager to find alternative accommodation, that took less than two minutes was fruitless. What would they have done had we arrived as per schedule
Stayed 1 night in Jul 2025