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Pilgrims Hotel

3.0 star property

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Miscellaneous
Suite, Ensuite
Exterior
Superior Double Room, Ensuite (Four Poster )
Deluxe Double Room, Ensuite | View from property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Business services
  • Bar
  • Housekeeping

Explore the area

View in a map
18 The Friars, Canterbury, England, CT1 2AS
  • Place, Marlowe Theatre
    ‪1 min walk‬
  • Place, Westgate Gardens
    ‪3 min walk‬
  • Place, Canterbury Cathedral
    ‪4 min walk‬
  • Airport, London (SEN-Southend)
    ‪95 min drive‬

Room options

View all photos for Double Room, Ensuite

Double Room, Ensuite

Double Room, Ensuite

8.0 out of 10
Very good
(2 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Double Room, Ensuite ((Small))

Comfort Double Room, Ensuite ((Small))

Comfort Double Room, Ensuite ((Small))

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, Ensuite (Four Poster )

Superior Double Room, Ensuite (Four Poster )

Superior Double Room, Ensuite (Four Poster )

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double or Twin Room, Ensuite

Double or Twin Room, Ensuite

Double or Twin Room, Ensuite

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Single Room, Ensuite

Single Room, Ensuite

Single Room, Ensuite

7.6 out of 10
Good
(5 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Suite, Ensuite

Superior Suite, Ensuite

Superior Suite, Ensuite

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Double Sofa Beds

View all photos for Standard Single Room, Ensuite (Bath Only)

Standard Single Room, Ensuite (Bath Only)

Standard Single Room, Ensuite (Bath Only)

8.4 out of 10
Very good
(7 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Double Room, Ensuite

Deluxe Double Room, Ensuite

Deluxe Double Room, Ensuite

7.6 out of 10
Good
(4 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, Ensuite

Suite, Ensuite

Suite, Ensuite

  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Bed

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About this property

Pilgrims Hotel

A bar/lounge, a coffee shop/cafe, and a meeting room are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a computer station and multilingual staff assistance are onsite.
Pilgrims Hotel offers 20 accommodations. Housekeeping is provided daily.
During your stay at Pilgrims Hotel, you're just a quick walk from Canterbury Cathedral. Enjoy features like free WiFi in public areas, plus a bar and a coffee shop/cafe.
  • Free WiFi in some public areas
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Amenities include a meeting room, a computer, and a multilingual staff
  • Steps from Marlowe Theatre and Sidney Cooper Gallery
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

This 3-star Canterbury hotel is smoke free.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Food and drink

  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • High chair

Conveniences

  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Computer station
  • Meeting room

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:30 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Pilgrims Hotel Canterbury
Pilgrims Hotel
The Pilgrims Hotel Hotel
The Pilgrims Hotel Canterbury
The Pilgrims Hotel Hotel Canterbury

Pilgrims Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 142 out of 311 reviews
Rating 8 - Good. 124 out of 311 reviews
Rating 6 - Okay. 31 out of 311 reviews
Rating 4 - Poor. 13 out of 311 reviews
Rating 2 - Terrible. 1 out of 311 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel and friendly staff. Perfect location
Stayed 2 nights in Dec 2025

10/10 Excellent

Derek

Stayed 8 nights in Nov 2025

8/10 Good

Jean

Liked: Cleanliness, staff & service, amenities
Friendly, welcoming staff, room had everything you would expect, clean and homely. Great location, central to cathedral and town centre.
Stayed 1 night in Nov 2025

10/10 Excellent

Charlie

Stayed 2 nights in Nov 2025

8/10 Good

Bobbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, bar area was nice but not much atmosphere, it was really quiet, we were the only family sitting in the bar area but that may have been down to the fact that it was a Sunday night. Rooms were bigger than expected which was nice! The parking was a bit of a pain as we arrived earlier around 11am. When we checked in we had to go back to the car park and pay for the hours we had already stayed, then we had to drive out and back in the car park to start the 24hr parking at the discounted rate with the hotel. This was just a little inconvenient but not the end of the world as it was only a short walk from the hotel. Overall we had a lovely stay and would stay again.
Stayed 1 night in Oct 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent variety of food for a continental breakfast.
Stayed 1 night in Oct 2025

8/10 Good

Rishabh

Stayed 2 nights in Oct 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room. Staff very friendly and helpful. Very good continental breakfast and facilities.
Stayed 2 nights in Sep 2025

8/10 Good

Trevor

Stayed 2 nights in Aug 2025

10/10 Excellent

Emily

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an absolutely amazing stay here at the Pilgrim hotel! Canterbuty itself is a must-see town if you are visiting in England and I would highly recommend this boutique hotel. It was charming and clean. Staff were nice and available when needed. Continental breakfast was very good! More options than most. I would absolutely stay here again and hope to be back. :)
Stayed 1 night in Sep 2025

4/10 Poor

Jeff

Stayed 1 night in Jul 2025

10/10 Excellent

Hillary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Three night stay

Perfect location - walkable to every major attraction in Canterbury. It is an older building but it gives it charm! :) the continental breakfast was good. Overall, great stay and would 100% recommend this hotel to anyone.
Stayed 3 nights in Jul 2025

6/10 Okay

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was difficult. No bar after 10.30.Was,accused of breaking a lamp after we had left. Reasonable breakfast.
Stayed 1 night in Jul 2025

4/10 Poor

Richard

Travelled with group
Liked: Cleanliness
Disliked: Staff & service

Invisible Breakfast Staff!

Breakfast was very poor. Self service but at no stage in the 45 minutes I was in the breakfast room did any staff member come and refill the milk jug, the fruit juice jugs or anything else for that matter,. Simply stated, there were no staff attending to breakfast!
Stayed 1 night in Jun 2025

4/10 Poor

martin

Liked: Cleanliness
Disliked: Property conditions & facilities
Very overpriced for a pokey & worn room & very cramped overall-could barely get in the bathroom. Staff friendly but under-resourced - ie at times no one on reception,breakfast room or at the bar. Breakfast perfunctory offering & no service.
Stayed 1 night in Jun 2025

4/10 Poor

Deb

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Whilst location was good, very difficult to get heavy luggage from car to hotel. Bollards blocking every street nearby. No instructions from hotel to assist. Staff member unhelpful
Stayed 1 night in Jun 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Great Location friendly staff.

Lovely Hotel. Great location, very central. Sadly bed and pillows a bit hard for me.
Stayed 1 night in Jun 2025

10/10 Excellent

Mihail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is in the no-cars zone, plan ahead carefully if you drive. The building is very old, as is to be expected for the area, but well maintained. Easy walking to all attractions and lots of dining options.
Stayed 1 night in May 2025

6/10 Okay

Peter

Funny smell in the bathroom. Annoying that breakfast was only continental, as it wasn’t obvious when I booked. If I’d known I’d have gone elsewhere for breakfast.
Stayed 1 night in May 2025

8/10 Good

Meredith

Liked: Cleanliness
Friendly helpful staff, GREAT home baked pastries for breakfast and very convenient. Nice to stay in a hotel with a history. The sloping floors in the bedroom is a bit disconcerting
Stayed 2 nights in May 2025

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and good value for money
Stayed 1 night in May 2025

10/10 Excellent

Carolyn

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Octavian, Marlton

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

6/10 Okay

Katherine

Disliked: Staff & service, property conditions & facilities
South facing window made room warm, even for April. Probably cold in winter
Stayed 1 night in Apr 2025

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025