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Enchanted Guest House

3.0 star property

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Photo gallery for Enchanted Guest House

Luxury Room (First Floor) | View from room
Bicycling
Luxury Room (First Floor)
Reception
View from property

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
12 Craigrownie Road, 12, Cape Town, Western Cape, 8005
  • Place, Sea Point Promenade
    ‪1 min walk‬
  • Place, Queens Beach
    ‪3 min walk‬
  • Place, Sea Point Pavillion
    ‪14 min walk‬
  • Airport, Cape Town (CPT-Cape Town Intl.)
    ‪32 min drive‬

Room options

View all photos for Room

Room

Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Luxury Room (First Floor)

Luxury Room (First Floor)

Luxury Room (First Floor)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room

Standard Room

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room

Room

Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, Balcony, Sea View

Room, Balcony, Sea View

Room, Balcony, Sea View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Enchanted Guest House

This hotel features an outdoor pool, concierge services, and dry cleaning. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include laundry facilities, free newspapers, and tour/ticket assistance.
Enchanted Guest House offers 8 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with satellite channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Enchanted Guest House, you're just a quick walk from Sea Point Promenade. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • 5 minutes by car from Cape Town Stadium and 6 minutes from Greenmarket Square
  • Airport and local-area shuttle service available for a fee
Free breakfast is served daily. WiFi is free in public spaces. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. An outdoor pool, a terrace, and barbecue grills are also featured at the business-friendly Enchanted Guest House. Self parking is free.
Guests are served free buffet breakfast daily from 8:00 AM to 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:00 AM

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Victorian architecture

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 6:00 PM and 6:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9 AM - 6 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Enchanted Guest House

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: ZAR 400 per room (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 6:00 PM and 6:00 AM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Enchanted Guest House offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. The front desk at this property is open daily from 9 AM - 6 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Enchanted Guest House
Enchanted Guest House Cape Town
Enchanted Cape Town
Enchanted Guest House Guesthouse Cape Town
Enchanted Guest House Guesthouse
Enchanted House Cape Town
Enchanted Guest House Hotel
Enchanted Guest House Cape Town
Enchanted Guest House Hotel Cape Town

Enchanted Guest House Reviews

Reviews

6.2
Rating 10 - Excellent. 1 out of 17 reviews
Rating 8 - Good. 8 out of 17 reviews
Rating 6 - Okay. 3 out of 17 reviews
Rating 4 - Poor. 1 out of 17 reviews
Rating 2 - Terrible. 4 out of 17 reviews

6.4/10

Cleanliness

7.0/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

Dean

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Would not recommend the guest house.

No plug in the wash basin. The door could only be closed by locking the door with a key. No parking available.Could not get into the building for about 15 minutes. No response.
Stayed 1 night in Mar 2019
Verified review

8/10 Good

Kévin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bon emplacement pour 3 jours au cap

Situé à 10 Minutes en voiture du Warerfront pour sortir le soir et très proche de l’arrêt de bus City Tour. Très bon accueil, personnel super sympa, déjeuner très bien. Pour la chambre, ce ne sont pas les plus belles, mais suffisent. Malheureusement la piscine était hors service alors que nous souhaitons un hôtel pour trois nuits avec piscine pour terminer notre séjour de deux semaines en Afrique du Sud. A 1 Minutes à pied du bord de l’océan. Petit bémol, pour le parking il y a deux places l’une derrière l’autre sinon c’est à moitié sur le trottoir dans la rue. Il faut s’arranger avec les autres personnes pour ne pas être bloqué avec son propre véhicule. A recommander
Stayed 3 nights in Jan 2019
Verified review

2/10 Terrible

Danelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enchanted Guest house not so enchanted...

The BNB was not what it looked like in the pictures on this website. The site is very deceiving. The TV's did not work in any of my co workers rooms for the entire duration of our 3 day trip. My door would not lock and the rooms were not maintained or services appropriately. The parking was not secure parking as there was no lock up parking which was stipulated in the description of facilities. We would NEVER stay here again and no one else should!
Stayed 3 nights in Feb 2018
Verified review

8/10 Good

David

Liked: Staff & service, property conditions & facilities, room comfort

Good Location and lovely staff.

An older property in a nice area of Cape Town. The staff were all extremely friendly and helpful. The location is excellent with several bus routes that run to the city centre very close by. Our room was large with a balcony with a sea view (just). It was well equipped with a refrigerator and all the amenities that you would expect in a decent hotel. There was ok wifi in the reception area but not in the room. Breakfast was quite good and cooked to order. The only criticism is that the rooms are a bit shabby and cleanliness is not their strong point. For instance there was mould around the bath which i was easily able to wipe off - clearly the cleaners had missed it. It was acceptable but could have been better. Overall, I was pleased we stayed here but I think it was expensive for what it provided although I do recognise that Cape Town accommodation is not cheap.
Verified review

8/10 Good

Nan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old fashioned service in a charming guest house

The room was beautifully decorated and very, very comfortable (great bed, soft sheets, good towels and bath, etc.). The cooked to order breakfast was wonderful. But most of all, the innkeeper was extremely focused on the happiness of guests. He took it upon himself to talk to each guest, to help with logistics, to make everything work very smoothly. You don't get innkeepers like that in the age of the big hotel chain! Incredible value for the money!
Verified review

8/10 Good

Suomi

Liked: Cleanliness, staff & service

Cosy stay in Cape Town

Small, cosy B & B with lovely people and great location. The owner knows all about Cape Town and is a great tour guide.
Verified review

8/10 Good

Tshegofatso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay!

More suited for holiday stay as opposed to business as there was no wi-fi in the room. Otherwise everything else was good. I loved that I could walk to the beach and Bantry Bay is a great neighbourhood.
Verified review

2/10 Terrible

Corinne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I will not pay for the hotel booking.

This is the 3rd review that I have written about my experience at the Enchanted Guest Hotel in Cape Town, South Africa. After traveling a day and 1/2 from New York City, I arrived at the hotel to find that the front gate was locked. I rang the bell for 20 minutes, called for someone to come to the gate to let me in to register, AND ,also telephoned the front desk; however, none of my efforts resulted in any person arriving to check me into the hotel. As a result, I had to then look for another hotel for my stay! This was both an unprofessional hotel, and a horrific experience to have to endure after such a long journey .I have instructed my credit card company NOT to accept the $397.00 upfront booking charge.
Verified review

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

Fint läge

Slitet men charmigt. Bra läge! Trevlig personal
Verified review

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort

basic

Location is great. Perfect for us. needs a good cleaning everyelse fine breakfast great
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enchanted

God frukost med färska frukter, omelett mm 5 min bilkörning till camps bay/clifton, området kändes säkert men få restauranger på gångavstånd, flera fanns i sea point och camps bay.
Verified review

2/10 Terrible

rodrigo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lamentablemente todo mal...

Empezando por hoteles.com... que primero me envía correos, diciendo que estaba todo bien y confirmado...luego llegamos a esta casa, y lo primero es que no teníamos reserva, no nos esperaban....a si que nos ofrecieron un departamento que parecía una cárcel antigua, por las rejas y el olor, a tres cuadras del hotel donde estaba nuestro desayuno.... al final y por medio de booking.con encontramos y reservamos una habitación, inmediatamente y sin problemas, 100% seguro...... al final no se de quien fue el problema pero no recomiendo el lugar y si recomiendo booking.com.... para finalizar hice mis reclamos directamente a hoteles.com y no me respondieron...
Verified review

10/10 Excellent

Malaza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay in a well maintained guest house that is closed to all amenities. The friendly staff made our stay comfortable and we felt like at home. The proximity of the guest house to the beach made it more pleasurable. We will definitely come back.
Verified review

2/10 Terrible

ernest

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Verified review

8/10 Good

Bruce

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2020
Verified review

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2018
Verified review

8/10 Good

Mikael

Liked: Staff & service, room comfort