2/10 Terrible
ONDINA
10 Mar 2025
This was my first time there and very disappointing. It was a 6-night stay. The day I checked-in the room was not ready; bed linen and bath towels were missing. I left the property for 4 hours and when I got back things were not sorted. On the 4th day the room was not cleaned by 5.30 pm which made me wait for 1 hour before I could enter the room again; I had left the used towels on the floor to be replaced, and the cleaner hanged it up again. On the 5th day I left the used towels on the floor again and the cleaner ignored them there. On the 6th day the room was not cleaned at all even though I was out from 1pm to 9pm. I kept reporting all concerns and staff kept apologizing but no different approach was taken. Very bad customer service not matching the property high standards and perfect location.
ONDINA
Stayed 6 nights in Mar 2025