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Au Royal Hôtel

2.0 star property

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Photo gallery for Au Royal Hôtel

Standard Suite
Interior entrance
Property entrance
Staircase
Terrace/patio

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Pet-friendly
  • Breakfast available
  • Free WiFi

Explore the area

View in a map
22 Boulevard Jean Jaurès, Carcassonne, Aude, 11000
  • Place, Historic Fortified City of Carcassonne
    ‪14 min walk‬
  • Place, Narbonnaise Gate
    ‪15 min walk‬
  • Place, Château Comtal
    ‪17 min walk‬
  • Airport, Carcassonne (CCF-Pays Cathare)
    ‪7 min drive‬

Room options

View all photos for Senior Double Room, 1 Double Bed

Senior Double Room, 1 Double Bed

Senior Double Room, 1 Double Bed

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Premium bedding, iron/ironing board, free WiFi

Standard Double Room

8.0 out of 10
Very good
(1 review)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

10.0 out of 10
Exceptional
(1 review)
  • 22 sq m
  • City view
  • Sleeps 4
  • 1 Double Bunk Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Suite

Standard Suite

Standard Suite

  • 22 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

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About this property

Au Royal Hôtel

Hotel in Carcassonne
Self parking and free WiFi in public areas are available at this smoke-free hotel. Housekeeping is available on request.
Au Royal Hôtel offers 19 accommodations with complimentary weekday newspapers and hair dryers. Beds feature premium bedding. 59-cm flat-screen televisions come with digital channels.

Bathrooms include shower/tub combinations. This Carcassonne hotel provides complimentary wireless Internet access. Housekeeping is offered on request and irons/ironing boards can be requested.

During your stay at Au Royal Hôtel, you're just a quick walk from Museum of Fine Arts. You'll find features like free WiFi in public areas, plus breakfast (surcharge) and self parking (surcharge).
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include luggage storage
  • Steps from Museum of Fine Arts and 4 minutes by foot from Place Carnot
  • Cats and dogs welcome for a fee
Au Royal Hôtel offers its guests a terrace. WiFi is free in public spaces. Parking is available for a fee.

This Carcassonne hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (EUR 5 per day)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 9:30 AM for a fee: EUR 8 per person

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (on request)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 59-cm flat-screen TV with digital channels

More

  • Ceiling fan
  • Free weekday newspapers
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 15

Special check-in instructions

The front desk is open daily from 2:00 PM - 7 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 5 per pet, per day
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.40 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 8 per person
  • Covered self parking fee: EUR 5.00 per day
  • Pet fee: EUR 5 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, ANCV Chèques-vacances, and cash
Cashless transactions are available
The front desk at this property is open daily from 2:00 PM - 7 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Children 18 years old and younger aren't allowed at this property.
  • Alcohol isn't served at Au Royal Hôtel.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Au Royal
Au Royal Carcassonne
Au Royal Hôtel
Au Royal Hôtel Carcassonne
Hotel Au Royal
Au Royal Hôtel Hotel
Au Royal Hôtel Carcassonne
Au Royal Hôtel Hotel Carcassonne

Au Royal Hôtel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 47 out of 298 reviews
Rating 8 - Good. 118 out of 298 reviews
Rating 6 - Okay. 85 out of 298 reviews
Rating 4 - Poor. 30 out of 298 reviews
Rating 2 - Terrible. 18 out of 298 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Victoria

Disliked: Property conditions & facilities

Basic but good.

Very noisy hotel I can't explain what all the noises were but there was a lot of them! It's basic but ok for few nights stay with no frills . Great location and easy to find . Lots to do around the hotel.
Stayed 2 nights in Apr 2025

4/10 Poor

G

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Few days away

Very antiquated, shower curtain smelled. The lady in charge/owner was lovely though, helpful, and spoke English.
Stayed 4 nights in Jul 2024

6/10 Okay

James

Stayed 1 night in Sep 2023

2/10 Terrible

Leroy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty conditionlights not working
Stayed 1 night in Jul 2023

4/10 Poor

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

3 nights in Au Royal

Rather disappointing and did not live up to the photos. Hotel is advertised as with parking, but this is simply not true. The parking in Carcassonne can only be described as a nightmare and a long drive round trying to find a space (not at the hotel as there are non available) is a regular occurrence. Room wasn't particularly clean and there is next to no storage space, meaning living out of a suitcase. Staff are very friendly, but this is the only real plus.
True picture of outside hotel Au Royal
This is the storage space available
Cleanliness?
Bathroom wasn't the cleannist
Stayed 3 nights in May 2023

6/10 Okay

emilio

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely mini break

Great stay for two nights in lovely Carcassonne. Hotel was basic but adequate for short stay. Friendly staff, esp. the lady at reception.
Stayed 2 nights in Aug 2022

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Music Festival

Madame on the reception was very welcoming. Happy to help with any issues. Informative. Housekeeping was excellent. Wouldn’t hesitate to stay again. Also easy access to Carcassonne town & City Medieval. Bus stop just outside which was easy to use. 😀
Stayed 3 nights in Jul 2022

8/10 Good

Zac

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to the centre of Carcassonne. Breakfast was offered but we didn’t take it up. The lady on reception was very helpful when we needed to ask questions and boon a taxi.
Stayed 4 nights in Jun 2022

8/10 Good

Robert

Stayed 1 night in Jun 2022

10/10 Excellent

HASSAN

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel

Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
It's a little dated but comparatively well priced for the area
Stayed 2 nights in Aug 2021

6/10 Okay

Lee, London

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nice hotel in a good area with decent sized rooms and friendly staff. However, the rooms don't have air conditioning (just a fan) which, given the summer heat made it impossible to sleep - it was absolutely boiling in the room. I wouldn't stay here again during the summer, but would be fine in winter.
Stayed 2 nights in Aug 2020

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great deal

This well-located (and easy to find from the train station) modest hotel was the best deal of a lengthy trip. I found that Carcassonne merited a quiet stay for the "lower town" as well as its more famous part up the hill (which perhaps can't live up to too high expectations). The hotel is very close to the very helpful tourist info centre and a 24 hour grocery store. A lack of recent remodelling was no concern to me; it was clean and comfortable and staff were pleasant and helpful. I would absolutely stay here again.
Stayed 1 night in Nov 2019

8/10 Good

StClair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very handy to city centre and railway station etc clean and good breakfast
Stayed 1 night in Oct 2019

8/10 Good

Beata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Yoliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Located next to Gambetta square, 5 min walk to the town's square Place Carnot, 10 min walk to train station and Canal de Midi, 15 min walk to the castle and it's many bars, shops and restaurants. The room is clean and spacious, with comfortable bed, but somewhat tired looking bathroom, optional breakfast available, overall good value for money, as even though it is just two star hotel, it makes up for it's location and good base for your weekend away
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

6/10 Okay

Nancy

A basic room.

Very convenient location. Limited front desk hours. Very basic room which was clean but worn, with many stains on the carpet, a peeling futon. Adequate breakfast. Good price.
Stayed 2 nights in Aug 2019

8/10 Good

Ana Graciela, ARGENTINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel near castle hill

Location excellent good bed good clean room
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget hotel
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Sarah T

Stayed at the Au Royal Hotel in Carcassone off-season in chilly, drizzly November weather and were very pleased and comfortable. My sister and I requested separate beds and actually got two rooms ensuite, each with its own bathroom : toilet & shower, and a door that closed between so we could each stay up late or get up early without disturbing the other. This small hotel has good amenities - wifi, breakfast, heat, reading lights over the beds, but no elevator. It is located in the main city (La Bastide) an easy walk from the train station and the Canal du Midi, and a longer, but very scenic,walk over the old bridge to La Cite - the medieval walled town on the hill. Au Royal is located on a tree-lined boulevard, among the downtown restaurants and shopping, just up the street from Square Gambetta, and the Musee des Beaux Arts.
Stayed 4 nights in Nov 2018