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Ox Hotel Carlisle

3.0 star property

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Photo gallery for Ox Hotel Carlisle

Reception
Twin Room
Exterior
Combined shower/bathtub, towels
Fitness facility

Reviews

7.2 out of 10
Good

Popular amenities

  • Gym
  • Bar
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
HIlltop Heights, London Rd, Carlisle, England, CA1 2NS
  • Carlisle Cathedral
    ‪3 min drive‬
  • Carlisle Castle
    ‪4 min drive‬
  • Carlisle Racecourse
    ‪6 min drive‬
  • Carlisle (CAX)
    ‪16 min drive‬

Room options

View all photos for Twin Room

Twin Room

Twin Room

7.0 out of 10
Good
(14 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Iron/ironing board, free WiFi, bed sheets

Triple Room

7.0 out of 10
Good
(6 reviews)
  • Sleeps 3
  • 3 Twin Beds

View all photos for Double Room

Double Room

Double Room

8.2 out of 10
Very good
(66 reviews)
  • Sleeps 2
  • 1 King Bed

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  • Breakfast available
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The price is €77
includes taxes & fees
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About this property

Ox Hotel Carlisle

Hotel in Carlisle with a fitness center and a 24-hour front desk
This hotel features a fitness center, a bar/lounge, and a 24-hour front desk. WiFi in public areas is free.
Ox Hotel Carlisle offers 111 accommodations. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Bathrooms include shower/tub combinations. Housekeeping is offered daily and irons/ironing boards can be requested.
Recreational amenities at the hotel include a fitness center.
Our customers tell us they enjoy the helpful staff at Ox Hotel Carlisle. During your stay, you're just a quick walk from Carlisle Masjid. You'll find features like free WiFi in public areas, plus a gym and a bar.
  • Free WiFi (speed: 50+ Mbps)
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Onsite recreation includes a gym
  • Within a 15-minute walk of Carlisle Masjid and University of Cumbria
Ox Hotel Carlisle offers its guests a fitness center. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge.
For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 9:00 AM and on weekends from 8:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 7.99 per person
  • A bar/lounge

Things to do

  • Billiards/pool table
  • Gym
  • Table tennis

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Saturday and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 7.99 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hilltop Hotel
Ox Hotel Carlisle Hotel
Ox Hotel Carlisle Carlisle
Ox Hotel Carlisle Hotel Carlisle

Reviews

Ox Hotel Carlisle Reviews

7.2

Good

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness
Rating 10 - Excellent. 86 out of 337 reviews
Rating 8 - Good. 121 out of 337 reviews
Rating 6 - Okay. 66 out of 337 reviews
Rating 4 - Poor. 27 out of 337 reviews
Rating 2 - Terrible. 37 out of 337 reviews

Reviews

6/10 Okay

JUNAID

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Filthy but cheap wrt to area and free parking
Stayed 1 night in Jun 2025

10/10 Excellent

Paul

Stayed 1 night in Jun 2025

8/10 Good

Harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from the staff who were all very smart and presentable,,nothing was too much for them ,vary clean and fresh smelling,,could not fault the rooms as we found everything just right,,and the most hot hot hot water that we've had in any hotel for a good few years,,so from both of us, it's a very good Thank You for our stay,,and we will see you again soon
Stayed 3 nights in Jun 2025

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Ox was fine

Overnight stay on a tight budget and met expectation. Nice breakfast, quiet room, tv worked well, great bed, spacious, large bath and plenty of hot weather, quiet so slept well
Stayed 1 night in Jun 2025

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Luckily only booked for one night as I was passing through, as others have mentioned the hotel is in dire need of renovation, and could do with better cleaning
Stayed 1 night in Jun 2025

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Based on the price it was ideal as all I wanted was to break a long journey for a few hours sleep. Everything was clean. The furnishings are dated but then you can't have both plush decor and a low price. I did hate having to wade through cigarette smoke and vape clouds to get into the hotel. Why do guests congregate around entrances to pursue these disgusting habits.
Stayed 1 night in Jun 2025

4/10 Poor

David P

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The GPS will put you out on the main street and there will a large hill where you think it is supposed to be. It is on top of the hill so go up and to the right to find the check-in area. The room was adequate and okay for the price. The bathroom was not very clean and the room was outdated but again, it was a good price so you get what you pay for. I can't recommend it because of the overpowering smell of fecal matter when you first walk into the building. The restaurant/bar area was next to it but there was no way I was going to eat or drink there. The smell was confined to the front area but still. Nice staff.
Stayed 1 night in May 2025

8/10 Good

Kak

Stayed 1 night in May 2025

4/10 Poor

Gillian

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Staff where extremely friendly However the property smelt of damp The room has recently been renovated however toilet dripped all night Breakfast which was paid for in addition to room was not available when we got there Each breakfast item came out seperately and you had to eat your bacon and sausage then get eggs 5 minutes later, then beans and tomatoes 5 minutes later we left witout having mushrooms or hash browns - water in hot water for tea was luke warm TERRIBLE BREAKFAST experience
Stayed 1 night in May 2025

10/10 Excellent

Tina

Stayed 1 night in May 2025

8/10 Good

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was worth the money we paid... £35/night. Staff was friendly and helpful. Room was clean.
Stayed 1 night in May 2025

8/10 Good

Paula

Travelled with partner
Liked: Staff & service
Although room was clean some public areas need attention. Breakfast was excellent value for money. Was convenient for our needs for a one night stay over.
Stayed 1 night in May 2025

8/10 Good

Michael

Liked: Property conditions & facilities
Staff very pleasant and helpful, close to town and convenient for sightseeing
Stayed 2 nights in May 2025

6/10 Okay

Henry

Liked: Staff & service
Disliked: Property conditions & facilities

Time for Refurbishment

Hot and cold water at bath toom to room 73 not working. Th heater also not working, but, the reception provide portable heater upon feedback. The reception and Cafe staff are friendly and helpful.
Stayed 1 night in May 2025

8/10 Good

Lynda

Clean,comfortable, good breakfast. A good stop on the way up North.
Stayed 1 night in May 2025

4/10 Poor

Nanette

Disliked: Staff & service

Problematic

Could not beat it for value for money however, the parking meter in the car park says pay before you go in . So we did but on entering you are told residents are free . The receptionist says they should put a notice up . But they don’t .. I paid twice for breakfast.. partly my fault. The receptionist could not do a refund . Was told I could wait for the manager tomorrow or redeem it in the dinning room if having dinner. We did go for dinner but there were only tall chairs and tables available which I could not use ( or anyone else as all the adequate table and chairs were being used) There was a full breakfast area free to sit at but we were told we couldn’t sit there the staff member wouldn’t be allowed to let us . We had to leave. I couldn’t get the refund in the morning when we left but the receptionist called the manager who said she could not do it today but she would call me tomorrow. She didn’t, when I called the hotel I was told oh she can’t do it today she won’t be back in till Tuesday. She might call you then .. It’s not the money I’m angry about it’s the lack of staff support and the missing managers that I find a disgrace. The parking is obviously an ongoing problem but putting a notice up or even on the web site is too difficult. The staff I spoke to were very nice but the lack of managers on site is obviously problematic. I will see what Tuesday brings for a refund but I am not hopeful. Please be aware of what you are paying for when booking..
Stayed 1 night in May 2025

6/10 Okay

Michael

Travelled with family
Disliked: Property conditions & facilities, room comfort
The only reason to choose it is because it's cheap, but all we wanted was a bed for the night to break the journey from north of Scotland to South coast. Arrived at 9pm, left at 8:30am, straight after basic but perfectly adequate cooked breakfast. Run down appearance, looks like it was the equivalent of a Travelodge that was decommissioned but still operating as a hotel. The morning receptionist was friendly and helpful. Parking free. Not somewhere to stay with children or as a treat in anyway, but if you just want very cheap accommodation to break a journey, it was fine.
Stayed 1 night in May 2025

2/10 Terrible

Stephen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid like the plague

The hotel staff failed to validate my car parking with the car park management company, resulting in me receiving a penalty charge. I spoke with reception who took my details and assured me that the general manager would deal with it. Two weeks later i received a final demand, so the GM had clearly failed to do so. Multiple more calls were made, each time i was told that the GM had been emailed with a request to confirm he had contacted the parking company. I received no response. The situation is still unresolved and i am being threatened with debt collectors and court action. Before booking this hotel, ask yourself whether a cheap night's accommodation is worth so much stress.
Stayed 1 night in Apr 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent breakfast

Great hotel, a little run down, but clean and friendly and helpful (but over worked) staff. Excellent breakfast! Parking is free, but crowded.
Stayed 7 nights in May 2025

10/10 Excellent

Quoc Hung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Angelina

Liked: Cleanliness
Quick and easy check in, lovely staff
Stayed 1 night in May 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value nice location friendly staff
Stayed 1 night in May 2025

8/10 Good

Vivienne

Stayed 4 nights in May 2025

10/10 Excellent

Shakhor Blaise

Liked: Cleanliness, staff & service, property conditions & facilities
The location is good with excellent view
Stayed 1 night in May 2025