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Balcones de Alheli Hotel

3.0 star property

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Photo gallery for Balcones de Alheli Hotel

Porch
Superior Double Room, 1 King Bed, Balcony
Front of property – evening/night
Outdoor pool
Terrace/patio

Reviews

7.8 out of 10
Good

Popular amenities

  • Gym
  • Pool
  • Pet-friendly
  • Breakfast included
  • Laundry
  • 24/7 front desk

Explore the area

Map
Calle del Porvenir, con calle Vicente Garcia #6-17, Cartagena, Bolivar, 130001
  • Clock Tower
    ‪2 min walk‬
  • Cartagena de Indias Convention Center
    ‪6 min walk‬
  • Walls of Cartagena
    ‪6 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪18 min drive‬

Room options

View all photos for Family Room

Minibar, in-room safe, blackout curtains, free WiFi

Family Room

  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

  • 20 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 King Bed

Double Room, 1 King Bed

Double Room, 1 King Bed

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Balcones de Alheli Hotel

Hotel with free breakfast, steps from Clock Tower
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a snack bar/deli, a rooftop terrace, and a coffee shop/cafe are onsite.
Balcones de Alheli Hotel offers 9 air-conditioned accommodations with minibars and safes. 42-inch LED televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Balcones de Alheli Hotel, you're just a quick walk from Clock Tower. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free full breakfast served daily
  • Free WiFi
  • Free self parking
  • Dining options include a coffee shop and a restaurant
  • Take a swim in the outdoor pool
  • Services include babysitting, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • Steps from Clock Tower and 6 minutes by foot from Cartagena de Indias Convention Center
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
Balcones de Alheli Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Free breakfast is served daily. WiFi is free in public spaces.

There's an onsite business center. Balcones de Alheli Hotel also features a rooftop terrace, coffee/tea in a common area, and concierge services. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 3-star Cartagena hotel is smoke free.

Guests are served free full breakfast daily from 7:00 AM to 10:00 AM.
Balcones de Alheli Hotel has a restaurant on site.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Babysitting
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre

Outdoors

  • Rooftop terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Free local calls
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: COP 50000 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 50000 per vehicle (roundtrip)
  • Pet fee: COP 50000 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Balcones de Alhelì
Balcones de Alhelì B&B
Balcones de Alhelì B&B Cartagena
Balcones de Alhelì Cartagena
Balcones de Alhelí Hotel
Balcones de Alheli Hotel Hotel
Balcones de Alheli Hotel Cartagena
Balcones de Alheli Hotel Hotel Cartagena

Balcones de Alheli Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 32 out of 100 reviews
Rating 8 - Good. 41 out of 100 reviews
Rating 6 - Okay. 11 out of 100 reviews
Rating 4 - Poor. 11 out of 100 reviews
Rating 2 - Terrible. 5 out of 100 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

SteveUrq, Orlando, Florida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel in the heart of the Old City is unbeatable. The staff are attentive and very friendly, and all in all we really enjoyed our stay.
Stayed 7 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall but hard to sleep with all the noise from the street below. Band noises till 330am
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great . Balcony view was beautiful. Breakfast was good. Can’t complaint. Affordable place to Stay .
Stayed 1 night in Feb 2020

10/10 Excellent

Osiris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Clean, Modern, Tall Ceilings, & Confortable

I loved my stay at this hotel, is conveniently placed in the tourist part of Cartagena. the breakfast is good and the rooms are even better. Modern style comfortable beds, Cold and Hot Water, air conditioner plus ceiling fan. Nice size TV and closet space. My room had a great balcony with view of the city. The pool on the rooftop is perfect for sitting and talking. I highly recommend this place to stay. Next door is good cafe and restaurant. Ask for the security safe key at the reception so you can safely store your stuff.
Stayed 1 night in Feb 2020

8/10 Good

Cindi

Liked: Room comfort

Quaint place

Nice little place. Clean, comfortable bed. A/C worked well. Nothing fancy but would stay here again. Good location...block from Clock Tower, so you are a little further from the noise. Check in was easy. They have a hot breakfast on the roof top that was very good!
Stayed 1 night in Jan 2020

6/10 Okay

Carolina

Liked: Cleanliness, staff & service
Disliked: Room comfort

Comfortable but noisy

Too noisy, we couldn’t sleep!!
Stayed 2 nights in Nov 2019

6/10 Okay

Tatiana

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Cartagena Walled City Hotel

The hotel is in a good location, inside the Walled City of Cartagena - historical part of the city. This is just about all that is good about this hotel. The hotel itself is old and very tired, not a 3 star. There is a disco nearby and after our first night, we asked to change the room. The hotel is small though and they did not have another room available. The reception staff were nice and the guy at the desk offered another hotel nearby that we can move to (part of the same chain). The hotel was called The Ethnic Thematic Hotel, a newer hotel with themed rooms. The room we were offered was very cute - Carnaval de Baranquilla. So we moved and enjoyed the rest of our stay there. The Thematic hotel was even smaller than Balcones and there was not always a person in reception there and alsk we had to go to Balcones for breakfast as Thematic did not have a restaurant, but that was OK, as the hotels were close to one another. The breakfast was quite basic, but OK. I would have not expected more from it anyway. PS. Hotels.com says Check in at Balcones De Alheli is 2pm, but in fact it is 3pm as we had to go away for an hour when we arrived at 2pm and come back later. This needs to be corrected. I attached photos of the Ethnic Thematic Hotel as Balcones de Alheli did not look nice and nothing like the pictures I saw on Hotels.com, so was not worth taking any pics.
Ethnic Thematic Hotel
Ethnic Thematic Hotel
Ethnic Thematic Hotel
Ethnic Thematic Hotel
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
For the price the hotel is not in its best shape. Staff its good and professional but hotel conditions are not the best. Rooms need more care. Bathroom is not good. The internet is horrible. Breakfast is ok.
Stayed 1 night in Oct 2019

10/10 Excellent

Osiris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great, location, clean rooms and friendly staff

The hotel was very clean, the staff was also very accommodating and helpful. Location is perfect for statying right across the street from the wall city. El hotel stubo muy limpio, las attenciones fueron excelentes y acomodantes.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel with an amazing rooftop view!
Stayed 2 nights in Dec 2018

4/10 Poor

William J

Disliked: Property conditions & facilities

overpriced, not romantic

At $119 it was overpriced, very convenient location but a small room and smallish bed with no frills. Breakfast fine, but not a good place for a couple and shouldn't cost more than $70
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Spend a few extra bucks and stay somewhere else.

This is basically a glorified hostel. The bathrooms were dirty. Puddle of water around the toilet and main bathroom drain. Walls could use a paint job, no lock on the safe, no iron etc. Shower floors were dirty. Wore my flip flops to shower. The roof top pool was beautiful.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great location, walking distance to almost everything and easy to flag taxis when needed
Stayed 3 nights in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They oversold the rooms and move me to another hotel
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Its a good enough hotel to stay in the walled city. Price is ok. It’s clean with good staff. Its central to any place inside the walled city. Breakfast options are ok. Could be better.
Stayed 2 nights in Nov 2018

2/10 Terrible

JA

Disliked: Cleanliness, property conditions & facilities, room comfort

Not worth it, you will pay for the location

This hotel was way below expectations. Indeed is in a great location but definitely not good. Bed is not good quality and very uncomfortable. The shower has no hot water. The roof top and breakfast are not as good as the pictures. I don’t recommend it.
Stayed 1 night in Aug 2018

6/10 Okay

Eriana, Miami, FL

Liked: Staff & service
Disliked: Room comfort
The staff at this hotel was excellent very attentive and dedicated to the service but this hotel is located around the corner from two nightclubs and you can hear the music as if you were in the club yourself. We stayed in room 307 and out of the three nights we were not able to sleep throughout the night. We would wake up from the music around 2 o’clock and not go back to sleep until 6am when they turned down the music. I would not recommend this hotel if you are a light sleeper or like to rest overall. They provide you with ear plugs but they’re useless. The AC of the room works fine, the room’s floor is a little dirty and the towels are hard. The breakfast that’s included is good but you have to be there early as they run out of food. The hotel is very nicely decorated but we dreaded when the night came as we knew we were not able to get a fullnight sleep.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
In the center of everything. Great breakfast. Great staff. Recommended.
Stayed 4 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, clean, close to everything, very convenient. I recommend.
Stayed 5 nights in Oct 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not the place if you want to sleep between 9pm-5am

There is a disco next to the hotel that plays techno music at top volume starting at 9 pm and not ending until 5am EVERY night. Our walls shook from the bass vibrations and The noise making it difficult to sleep. Also, be sure you know exactly what you are being charged for the rooms and that you get the room type you reserved. We did not and when we tried to discuss the room charges we were referred to Expedia by the hotel staff. Expedia was wonderful and immediately called the hotel on our behalf to discuss our concerns. Unfortunately, contrary to the hotels representation -the hotel collects payment --not Expedia.
Stayed 4 nights in Jul 2017

10/10 Excellent

Carlos, Venezuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it

No complaints... Had a great time. Better than i imagined it

4/10 Poor

Steven

Disliked: Staff & service

Keep track of the Mini Bar

This place charged me for a container of Pringles that I never opened. They charged me 10.000 pesos at checkout that I never agreed to. They never gave me the extra towels that I requested. The balcony door woul never open. I'd complain more but I am too busy stuffing my face with leftover Chinese food. I should have finished it last night but I just couldn't so here I am. The breakfast on the roof was fantastic. The shower worked great. The beds were mostly comfy. Oh, the club below the hotel is an illegal brothel. So don't go there. Even though the music from this brothel is the main complaint on reviews for this hotel. Weird. Oh well, #Colombia

10/10 Excellent

Lorena, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very happy and will return.

My birthday vacation with family.