Hotel Cartagena Dubai

4.0 star property

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Photo gallery for Hotel Cartagena Dubai

Outdoor spa tub
Premium bedding, minibar, in-room safe, desk
View from property
Daily buffet breakfast for a fee
Superior Ocean View | Beach/ocean view

Reviews

6.4 out of 10

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Cra 1 No. 9-82, Bocagrande, Cartagena, 130001
  • Place, Bocagrande Beach
    ‪2 min walk‬
  • Place, Plaza Bocagrande Commercial Center
    ‪8 min walk‬
  • Place, Castillo Grande Beach
    ‪7 min drive‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪35 min drive‬

Room options

Standard Room

  • City view
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Superior Ocean View

  • Ocean view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite Ocean View

  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed
  • Free Wi-Fi

Master Suite Ocean View

  • Ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 King Beds
  • Free Wi-Fi

Standard Twin Room

  • City view
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

Superior Twin Room

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed
  • Free Wi-Fi

Similar properties

About this property

Hotel Cartagena Dubai

At Hotel Cartagena Dubai, hit the nearby beach, dine onsite at the restaurant, or enjoy a drink at one of the hotel's 2 bars/lounges.
Hotel Cartagena Dubai offers 244 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 40-inch Smart televisions come with satellite channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body wraps, body scrubs, and body treatments.
During your stay at Hotel Cartagena Dubai, you're just a quick walk from Bocagrande Beach. Features include free WiFi in public areas, free self parking, and a free shopping center shuttle.
  • Free WiFi
  • Free self parking and extended parking
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar, and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and a porter
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Steps from Bocagrande Beach and a 4-minute drive from Clock Tower
  • Free shopping center shuttle service
Some rates at Hotel Cartagena Dubai are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

For a convenient ride to the sand and surf, hop on the hotel's beach shuttle (surcharge). Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. After a day at the beach, enjoy amenities at Hotel Cartagena Dubai like an outdoor pool, a children's pool, and a fitness center.

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. This Beaux Arts hotel also offers a steam room and a rooftop terrace. Limited free parking is available on a first-come, first-served basis.

This 4-star Cartagena hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 9:00 AM.
Hotel Cartagena Dubai has a restaurant on site.

All-inclusive details

All-inclusive room rates at Hotel Cartagena Dubai are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge) up to 3 metres
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Free shopping centre shuttle
  • Theme park shuttle (surcharge)
  • Onsite parking available only on request
  • Free extended parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: COP 45,000 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Gym
  • Nightclub
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Conference centre (1,615 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • On the waterfront
  • Pool loungers
  • Rooftop terrace

Spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 30 floors
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2018
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Free bottled water
  • Full-sized refrigerator/freezer
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: COP 100000

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 12 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Cartagena Dubai

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately COP 45000 per person
  • Airport shuttle fee: COP 90000 per room (roundtrip)
  • Late check-out fee: COP 100000 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
Hotel Cartagena Dubai offers transfers from the cruise terminal and airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Cartagena Dubai
Hotel Cartagena Dubai Hotel
Hotel Cartagena Dubai Cartagena
Be Live Experience Cartagena Dubai
Hotel Cartagena Dubai Hotel Cartagena

Hotel Cartagena Dubai Reviews

Reviews

6.4
Rating 10 - Excellent. 137 out of 539 reviews
Rating 8 - Good. 107 out of 539 reviews
Rating 6 - Okay. 104 out of 539 reviews
Rating 4 - Poor. 75 out of 539 reviews
Rating 2 - Terrible. 116 out of 539 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful places to stay with the family
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

Donna

Liked: Cleanliness
Disliked: Property conditions & facilities
Our room was kept very clean. The staff tried their very best to talk to us but their English was limited. Good thing for Google Translate. I would not take uses of their all inclusive. The food was something else. They served chicken or pork every night. If I go back I would buy my meals. As the food costs I very reasonable.
House cats, very friendly
In 20th floor hallway
Our room
Stayed 14 nights in Feb 2026
Verified

4/10 Poor

Dennis

Disliked: Cleanliness, amenities, property conditions & facilities
Booked a Premium Room and was given a room with three beds and no sitting area.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities
I would highly recommend this hotel!
Stayed 4 nights in Jan 2025
Verified

4/10 Poor

Eric

Disliked: Amenities, property conditions & facilities
Deceiving pictures. If you want to stay at a two star hotel and pay for a 4-star, this is your place. Incredibly deteriorated for a 8y/o building. Finishes were cheap, maintenance poor, food not great and service below average. Pretty outdated even though the building is not that old. Amazing location and views; and pool itself is nice… but not the services and quality you’d expect. If this was a 2 star hotel and I had paid half I would be satisfied
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Gachekim

Liked: Cleanliness, staff & service, property conditions & facilities
Great place love it
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Joaqin

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect , staff was amazing
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, breakfast was good, probably is ok, rooms are nice.
Stayed 1 night in Feb 2023
Verified

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and convenient easy to get to from the airport staff is excellent would come back there anytime I'm visiting.
Stayed 3 nights in Sep 2023
Verified

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice time there
Stayed 3 nights in Jun 2023
Verified

6/10 Okay

Jorge

Disliked: Amenities, property conditions & facilities
Not what i expected
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, everything was at walking distance
Stayed 5 nights in Oct 2022
Verified

10/10 Excellent

Alister

Liked: Cleanliness, staff & service, property conditions & facilities
I like the ocean views from the room and also the pool area was nice
Stayed 5 nights in Jan 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff great location! The girl at the little desk on the side of the lobby who set us up with the boat adventure to Ibiza island was amazing. She was very knowledgeable, she recommended us to visit this place. She was right! we had a wonderful time.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Sonia Paola Armas

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 18 nights in Mar 2025
Verified

10/10 Excellent

Rubén

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area where the hotel is located
Stayed 6 nights in Sep 2023
Verified

2/10 Terrible

Andre

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing Good About This Hotel, everything is in disrepair or old and outdated, this place can't be a 4 Star like in the expedia site, we felt cheated out our money, and the most amazing thing is that expedia did not give us a refund due to the property denies refunding us, the property offer another room and food vouchers to try to make us stay and the manager excuse the issues blaming a next door construction that was not mentioned on the time of booking.
Room 1120
Room 1120
Room 1120
Room 1120
Stayed 6 nights in Nov 2025
Verified

8/10 Good

Ryan Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice overall.
Stayed 7 nights in Mar 2025
Verified

6/10 Okay

Cordell

Liked: Cleanliness, property conditions & facilities, room comfort

A Very Nice Hotel

It was nice and clean andnthe service was on point
Stayed 3 nights in May 2024
Verified

8/10 Good

Avo

Liked: Amenities
It needs upgrades, maintenance ... Staff is great...
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You feel like you home ,love you guys for your great services
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Jonathan Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were all excellent. Very accommodating and comfortable. Everyone was nice.
Stayed 4 nights in Nov 2023
Verified

10/10 Excellent

Josie-Elise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coming from USA, Virginia.. THIS IS AN IDEAL STAY HOTEL!! Perfect!!
Stayed 2 nights in Jul 2024
Verified

2/10 Terrible

Jean Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very deceptive and price insane

Very deceptive, compared to the photos… Breakfast impossible in a four stars with so bad and rare products! The room rate (for foreigners only? The visitors were exclusivy colombians)) is insane compared to this old hôtel… The day before, we paied less for a stage in the Hilton of Santa Marta, with high standarts and amazing buffet…
Stayed 2 nights in Aug 2025