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Casa Carolina Luxury Wellness Hotel

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Building design
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Building design
Interior detail
Presidential Suite, City View

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Calle del Arzobispado 34 -14, Cartagena, Bolivar, 1957-5
  • Place, Clock Tower
    ‪2 min walk‬
  • Place, Walls of Cartagena
    ‪5 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪5 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

7.4 out of 10
Good
(3 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite

Suite

Suite

  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite, City View

Presidential Suite, City View

Presidential Suite, City View

  • City view
  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Casa Carolina Luxury Wellness Hotel

An outdoor pool, a restaurant, and a swim-up bar are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Other amenities include a snack bar/deli, massage/treatment rooms, and a business center.
Casa Carolina Luxury Wellness Hotel offers 15 air-conditioned accommodations with minibars and laptop-compatible safes. These individually decorated and furnished accommodations include desks. Pillowtop beds feature down comforters and premium bedding. LCD televisions come with cable channels and Netflix.

Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. This Cartagena hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.
During your stay at Casa Carolina Luxury Wellness Hotel, you're just a quick walk from Clock Tower. Enjoy features like free breakfast and free WiFi in public areas, plus an outdoor pool. This property offers pet-friendly amenities like food and water bowls.
  • Free full breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the swim-up bar
  • Take a swim in the outdoor pool
  • Services include supervised childcare, dry cleaning/laundry, and luggage storage
  • Onsite recreation includes yoga classes
  • Steps from Clock Tower and 7 minutes by foot from Cartagena de Indias Convention Center
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the swim-up bar. Free breakfast is served daily. Public spaces have free WiFi.

You'll find a business center on site. An outdoor pool, spa services, and a library are also featured at the luxury Casa Carolina Luxury Wellness Hotel. An airport shuttle (available 24 hours) is available for a fee.

This 4.5-star Cartagena hotel is smoke free.

Guests are served free full breakfast daily from 7:00 AM to 11:00 AM.
Onsite venue - This restaurant specializes in Latin American cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Library
  • Outdoor pool
  • TV in common areas
  • Yoga classes

Family friendly

  • Living room
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • Business centre

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Treatment room

Accessibility

  • Lift (140 centimetre wide door)
  • Thin carpet in room

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: COP 350000 per pet, per stay
  • Maximum 1 pets
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 140000 per vehicle (one-way, maximum occupancy 4)
  • Pet fee: COP 350000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Casa Carolina Luxury Wellness Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Casa Pombo
Casa Pombo Apartment
Casa Pombo Apartment Cartagena
Casa Pombo Cartagena
Casa Pombo
Casa Carolina Hotel
Casa Carolina Cartagena
Casa Carolina Hotel Cartagena Hotel
Casa Carolina Hotel Cartagena Cartagena
Casa Carolina Hotel Cartagena Hotel Cartagena

Casa Carolina Luxury Wellness Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 37 out of 47 reviews
Rating 8 - Good. 7 out of 47 reviews
Rating 6 - Okay. 2 out of 47 reviews
Rating 4 - Poor. 1 out of 47 reviews
Rating 2 - Terrible. 0 out of 47 reviews

10/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Raymond

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very nice
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities
Beautiful room, fabulous view and a fantastic spot
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

ilya

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is immaculate and the staff is incredible. Five stars all around.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel and great service
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel. Architecture is incredible. Boutique style charm
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect stay for our first visit to Colombia. Great location and super friendly staff (shout out to Frank). We thoroughly enjoyed our stay and are glad we picked this hotel to start off our trip. We had a great couples massage as well and the breakfast was very good. It was clear from the beginning that they truly care about their guests and want them to get the most out of their stay.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

marcy

Liked: Cleanliness
Loved staying at this hotel. The room was clean, the food was great and the staff are all so friendly.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

René

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is outstanding, very well located, staff is friendly and kind, the room was amazing
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Monica Encina

Liked: Cleanliness, amenities, property conditions & facilities
The room was comfortable and nice. There is a remodeling issue outside the window, but they hid it well
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire experience was phenomenal, from the greeting at the front desk, the food & drinks, the friendly staff, cleanliness and more. I would highly recommend staying here for your next vacation to Cartagena.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply One of the best places i stayed at in my Life (and i stayed in many !!)
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Khalilah

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was perfection! Bed felt like heaven! Perfect location. The staff were all so polite, kind, and accommodating. We will be back!
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Staff was awesome.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing , best hotel I have been to in Cartagena. I've been to cartagena 5 times 🔥🔥🔥
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is stunning. It’s very serene and peaceful. It’s clean and safe. The food was wonderful. My partner and I loved it.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful work place

Came to spend a couple of nights with my wife for our anniversary. We couldn’t have picked a better place. We loved everything about it.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A treasure.

The hotel is exceptionally beautiful and there are lovely calm spaces for sitting and dining. The maintenance was immaculate.
Stayed 7 nights in Feb 2025
Verified

10/10 Excellent

ELOISA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying at Casa Carolina!! We stayed in a corner balcony suite just a cross street from Plaza de la Proclamacion. We had a nice view for enjoying the daily afternoon dance group show. The city view from the rooftop was also a great amenity in addition tho the pool and bar. I had a relaxing massage with a complementary matcha latte from the coffe bar. I had a great weekend with my family there and I just wished there was a gym facility to make the most of a wellness weekend.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Priya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay! The room was spacious, spotless, and the bed was very comfortable — the AC worked perfectly, which was a huge plus. I felt completely safe throughout my time here, and the overall atmosphere was peaceful and relaxing. A big shout out to Heidy, Franklin, and Chris for their outstanding customer service — they went above and beyond to make sure everything was perfect. I’ll definitely be coming back! Highly recommend. Perfect location!!! Love this place!!!
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Carolina is a beautiful boutique hotel in the heart of Cartagena’s Old City. The location is unbeatable—you can walk everywhere and never need an Uber. With only 15 rooms, it feels like staying in a private home, and the pool is gorgeous. The staff and service were amazing—truly one of the highlights of our stay. A few things to note: the wellness-style menu is healthy but doesn’t offer many snack options. Street performers outside (especially drummers) can be very loud at night, though they’re usually gone by 11 PM. At checkout, they asked for a 10% tip on the entire stay, which felt a little uncomfortable—we only tipped on food and beverage. Overall, the pros far outweigh the cons. We would definitely stay again for the location, the charm, and the incredible staff.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, amenities
Très bel endroit, très bien placé, personnel sympathique et efficace
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

ANA

Liked: Cleanliness, staff & service
O ruído do bar do hotel O pequeno-almoço mais diversificado O isolamento dos quartos em relação a rua
Stayed 1 night in Jan 2026
Verified

8/10 Good

Orlando

Liked: Cleanliness, staff & service, amenities
Quarto excelente. Funcionários atenciosos.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Orlando

Liked: Cleanliness, staff & service, amenities
Bom quarto. Funcionários atenciosos
Stayed 1 night in Jan 2026
Verified

8/10 Good

ANA

Liked: Cleanliness, staff & service
Funcionarios simpáticos
Stayed 1 night in Jan 2026