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Casa La Merced by Mustique

3.5 star property
VIP Access

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Photo gallery for Casa La Merced by Mustique

40-inch Smart TV with satellite channels, TV
Free daily cooked-to-order breakfast
Lounge
Interior
Porch

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View in a map
Calle de Don Sancho36'165, Cartagena, 130001
  • Place, Walls of Cartagena
    ‪1 min walk‬
  • Place, Clock Tower
    ‪6 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪9 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Classic Room

Classic Room

Classic Room

10.0 out of 10
Exceptional
(2 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 22 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Room

Junior Room

Junior Room

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite

Suite

Suite

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Twin Room

Twin Room | Bathroom

Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

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Hotel Casa Don Sancho by Mustique
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5.0 out of 5, Exceptional, 108 reviews
Hotel Casa Don Sancho by Mustique

About this property

Casa La Merced by Mustique

An outdoor pool, a bar/lounge, and a meeting room are available at this smoke-free hotel. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Casa La Merced by Mustique offers 9 air-conditioned accommodations with safes and complimentary bottled water. 40-inch Smart televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. This Cartagena hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Casa La Merced by Mustique, you're just a quick walk from Clock Tower. Free breakfast, free WiFi in public areas, and an outdoor pool are available.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Steps from Teatro Heredia and 4 minutes by foot from Iglesia de Santo Toribio de Mangrovejo
  • Airport shuttle service available for a fee
You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

An outdoor pool, a terrace, and tour/ticket assistance are also featured at Casa La Merced by Mustique. An airport shuttle (available 24 hours) is available for a fee.

This 3.5-star Cartagena hotel is smoke free.

Guests are served free cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 110000 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Casa La Merced by Mustique offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Casa La Merced by Mustique Hotel
Casa La Merced by Mustique Cartagena
Casa La Merced by Mustique Hotel Cartagena

Casa La Merced by Mustique Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 34 out of 37 reviews
Rating 8 - Good. 3 out of 37 reviews
Rating 6 - Okay. 0 out of 37 reviews
Rating 4 - Poor. 0 out of 37 reviews
Rating 2 - Terrible. 0 out of 37 reviews

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Steen

Liked: Cleanliness, room comfort
We had a wonderful stay. Excellent service, well situated and a very nice breakfast.
Stayed 5 nights in Nov 2024
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay in Cartagena
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Very cute elegant hotel in old town Cartegana
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Eric Josef

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel I have stayed at with the best staff and best location. We will be coming back for yrs. Love this place
Stayed 4 nights in Aug 2022
Verified

10/10 Excellent

Refugio rosas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything just perfect for us
Stayed 4 nights in May 2024
Verified

8/10 Good

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
The staff was extremely courteous. The only drawback was that this hotel functions more like a bed and breakfast -- many functions are managed by a larger facility down the street. Again, the staff is great, but there is sometimes a delay while they have to check with someone in the other hotel for special requests or financial matters.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay in Cartagena. We were welcomed by Johana who was the concierge during our stay. She made is feel at home from the minute we arrived and helped us with tour arrangements and excellent restaurant recommendations. The hotel IIA súper clean and very well decorated. Note there is no elevators but not a problem for us. Loved our stay and hope we can go back.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Nella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed with the architecture of the building, all the staff were amazing and helpful. The Junior room on the roof top was fantastic with a view and clean. Breakfast was delicious. I totally recommend this stunning boutique hotel.
Stayed 7 nights in Apr 2023
Verified

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service here was impeccable! They treated us like we were family and made us feel like we were the only guests in the entire hotel. Such a beautiful space, great food and even better service. Thank you for an amazing experience!
Stayed 4 nights in Nov 2022
Verified

8/10 Good

Harry

Nice quiet hotel

Small hotel, with only a few other travelers. not easy to negotiate if you don’t speak Spanish, but staff tried to be helpful. Location was fine. Small pool offered limited and swimming in limited sunbathing.
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

Nafeesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely beautiful, from the front entrance to the interior to the bedrooms, everything was done very tastefully. We stayed in a junior suite on the rooftop and the views of the wall and the sea were enchanting. Breakfast was made to order with many choices, and delicious. We had dinner one evening and it was as good as any of the fine restaurants in the city. Above all, the staff were so accommodating, kind, and gracious. Would highly recommend this beautiful property.
Stayed 5 nights in Mar 2024
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an elegant,intimate and meticulous property with extremely attentive staff. It’s beautifully appointed, with a rooftop terrace with views of the sunset and ocean. The only drawback is that the swimming pool is extremely small and amenable for a plunge, but not for doing any strokes.
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

Dexter

Liked: Cleanliness, amenities, property conditions & facilities
My partner and I had such a great stay at Casa La Merced by Mystique. We were welcomed by Libnis and Jorge. Both so warm and friendly. They made our check-in process so smooth and our stay just as comfortable. The hotel was so beautiful, clean and most importantly, quiet. It’s a hidden gem within the Walled City. Such a relaxing vibe. The staff was just as amazing and very patient. The rooms were spacious, the Air conditioning, great, big bathrooms, nice shower space and hot water. The hot water may take a moment to kick in. The upstairs rooftop has a gorgeous overlook. The pool on the property is kept clean. Can’t forget to mention the breakfast that is provided every morning, such a great way to kick start the day! I would highly recommend this hotel if you’re looking for tranquility within the walled city.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a gem , and the service is extra friendly . You feel more like at home rather then in an hotel. The quality of the service make it exceptional. I will go back again and again. I had the room on the roiftop and fantastic view. Love the breakfast à la carte . The architecture is quite modern and elegant in an old house , you get the best of both. Walk everywhere and east access to the airport
Stayed 4 nights in Aug 2023
Verified

10/10 Excellent

Portia

Liked: Cleanliness, staff & service, property conditions & facilities
Casa La Merced by Mustique was the perfect place to both get away and engage in local activities. The staff was attentive and polite. We managed to communicate despite our limited Spanish proficiency. The chef was very accommodating for breakfast. The staff was helpful with recommendations for activities and reservations. The only negative was that the pool was awkwardly located in the middle of the lobby and the rooftop terrace was lovely but if the room next to it was occupied, it could lead to an uncomfortable social situation.
Stayed 5 nights in Feb 2024
Verified

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent house/hotel. This is not your typical hotel. It is a stunning house in the moorish riyad style run by a hotel company. Hence there is no lobby in the traditional way one would expect of a hotel. All areas are communal - dining area, bar, terraces. The décor is impeccable, all in white and rattan contrasted with plants and a central blue pool which highlights the ambiance of the house. The only problem is that the house does not have an elevator. Service is very good. The rooftop terrace has a small jacuzzi and views if the Teatro Heredia and ocean.
Stayed 3 nights in Nov 2023
Verified

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Marta Eugenia de

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, personal muy atento, superó nuestras expectativas!!!
Stayed 2 nights in Nov 2022
Verified

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal p disfrutar la ciudad amurallada de Catagena

Un espacio lindo y acogedor para disfrutar la hermosa ciudad amurallada de Cartagena.
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel pequeño pero muy acogedor. En general muy limpio y con muchos detalles que lo hacen sentir a uno a gusto. El desayuno incluido es rico y bien servido. La ubicación del hotel es excelente para conocer la ciudad amurallada a pie. El personal es muy amable. Lo recomiendo ampliamente.
Stayed 3 nights in Jul 2022
Verified

10/10 Excellent

anusha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a dream come true for anybody who is looking to have a quiet, luxurious and a super spoiled vacation. Everyone and I mean everyone on their team is so helpful and polite. The property is located right next to the beach so the view is captivating. It’s walking distance from everywhere in the walled city. Their breakfast is too good and so filling that you don’t feel hungry until late afternoon. You can take my word for it that you will absolutely love the vibe of this wonderful boutique hotel. I am definitely coming back again!
Stayed 3 nights in May 2022
Verified

10/10 Excellent

Charles

Liked: Staff & service, amenities, property conditions & facilities
The charm, location, staff, food quality were all 5 stars! Will definitely return! Thanks for Nelson and Tomi for taking great care of our needs!
Stayed 2 nights in May 2022
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is an absolute gem. It is well located, staff goes above and beyond and the place is beautiful.
Stayed 3 nights in Apr 2022
Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and attention to detail. Their breakfast is amazing and varied (Arepa de huevo is a must). The hotel is very quiet and peaceful. Staff is welcoming, friendly and very knowledgeable about the city. They had great restaurant recommendations and assisted us getting reservations. Unbeatable location.
Stayed 4 nights in Mar 2022
Verified

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous boutique hotel. Excellent service, and located nicely with in the walled city. Easy to walk to restaurants and historical features.
Stayed 5 nights in Feb 2022